Posted at: http://issuu.com/prayerwarriorsneeded/docs/kohls_and_td_bank_letter?mode=window& viewMode=singlePage 3230 Cruger Avenue 6B Bronx, NY 10467 November 16, 2012
TD Bank, N.A. New Jersey Office 1701 Route 70 East Cherry Hill, New Jersey 08034 Corporate Phone Number: 1-888-751-9000 Corporate Headquarters Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 Phone: (262) 703-1440 Fax: (262) 703-6143 Dear Customer Services Managers: I write this letter with respect to several discrepancies regarding the above accounts. Foremost, November 19, 2012 I returned a steam vacuum to Kohl’s in Rego Park. It was returned because Kohl’s steamer vacuum was used and I paid for a new steam vacuum. I was appalled. I was refunded $107.78. I was told I could not get cash back because the money would be placed on my account immediately. Up to today, the money has not been returned. In addition, Kohl’s billing has been manipulated on my account. Foremost, below you will see in attachments 2 and 3, that I bought additional items on November 13, 2012 from Kohl’s. The payments cleared and then resurrected out of nowhere on November 20, 2012. Please see attachment 3. The statement says the payment was complete and the products were shipped on November 16, 2012. However, TD Banks records are different. They imply that the November 13, 2012 purchase from Kohl’s was purchased on November 20, 2012. Please see attachment 3. I do not know if this is some type of double billing or what. I seek the discontinuance of these discrepancies between my bank records and Kohl. 1
I should not have received a used, dirty carpet steamer. I should not be billed on the 20th for an item purchased and completed on the 13th. I should not have to look for my return credit. To this end, Kohl please refund my money immediately and stop the selling of used products as new. Please investigate the role the billing department has with the banks. In closing, TD Bank should have told me that an error occurred that I had nothing to do with. Kohl’s placed the money mistakenly in my TD Bank account when the money should have been credited to my MasterCard account with PayPal. TD Bank should not be changing the dates of authorization, as this advances fraud, exploitation and deception. Please see the attachments below. Thank you.
Sincerely,
Miriam Snyder
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ATTACHMENT 1 SHOWS THAT KOHL’S VACCUM STEAMER MONEY FOR $107.78 WAS DEPOSITED AND WITHDRAWN FROM MY TD BANK ACCOUNT.
MY BALANCE REFUND BBQ 122.44 + 107.78 = 230.22 – 53 =177.
NEW BALANCE
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ATTACHMENT 2 DOUBLE OR DELAYED KOHL BILLING . THIS ATTACHMENT SHOWS THAT THE DAY I WAS SUPPOSED TO BE REIMBURSED BY KOHL’S, I WAS DEBITED BY KOHL’S WHILE I MADE NO NEW PURCHASES.
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ATTACHMENT 3 FAX
Account for: MIRIAM SNYDER Billing Address:
Miriam Snyder 3230 Cruger Avenue 6B Bronx, NY 10467 Main Shipping Address:
Miriam Snyder 3230 Cruger Avenue 6B Bronx, NY 10467 order status & history billing address & wallet shipping address sign-in info & subscriptions gift registry
order status & history Here is a brief summary of your order history. For detailed information about any of your orders, simply click on the Order Number(s) below.
Order # Status Date/Time Ordered Total Price Quantity
538873223 Complete 11/13/2012 21:20 ct
$55.41 7
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I SHOULD NOT BE BILLED ON THE 20TH FOR AN ITEM THAT WAS AUTHORIZED AND PAID FOR ON THE 13/14, 2012 AND WAS DELIVERED ON THE 16TH . From: shipping.help@em.kohls.com Reply-to: reply@em.kohls.com To: mirisni@aol.com
11/16/2012 6:24:12 A.M. Eastern Standard Time Subj: Your Kohls.com order is ready to be shipped! Sent:
Hi Miriam,
Great news! Your Kohls.com order 538873223 is packed & ready for shipping! Please note we might ship it in more than one package. TRACK MY SHIPMENT Shipping Method: Continental US - Standard Ground Tracking Number: 9102901035760251879683 Carrier: United States Postal Service Would you like to receive additional updates once your order is on its way? Learn how.
ORDER SUMMARY Order Number:
538873223
Order Date:
11/14/2012
Quantity: 1 Item: Trifari Hoop Clip-On Earrings Quantity: 1 Item: Napier Gold Tone Hammered Oval Clip-On Drop Earrings
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Bill To:
Miriam Snyder 3230 Cruger Avenue 6b > Bronx, NY 10467 United States
Ship To:
Miriam Snyder 3230 Cruger Avenue 6b Bronx, NY 10467 United States
Questions? Just email us at shipping.help@kohls.com. Thanks for shopping with us! We hope to see you online again soon.
For other inquiries, e-mail us at myaccount.help@kohls.com, or write us at Kohl's Department Stores, Attention: Customer Service, N54 W13600 Woodale Drive, Menomonee Falls, WI 53051. Find a Kohl's near you!
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