REGISTRATION INFORMATION

CLASS REGISTRATION

REGISTRATION IS OPEN TO EVERYONE. SUBJECT TO CHANGE...

Due to COVID-19, our facilities are closed with exception of our Human Services Offices and Distance Learning

Programs. This guide includes offerings that you can take from the safety of your own home or outdoors, in-person with safety precautions in place. This is a living document that we will update as the world changes or if new classes are added. Check our website often!

REGISTER ONLINE ONLY TO REGISTER ONLINE

Visit: www.redwoodcity.org/registration Go to “Register Now.” You will need to set up an account. You may then log on and register 24 hours a day, 7 days a week.

CREDIT CARDS

We gladly accept American Express, Discover, Mastercard and Visa

CONTACT US

Questions? Call 650.780.7311 or email recreation@redwoodcity.org Pre-registration is required for all classes! Register early so our instructors can plan and so that we don't cancel due to low enrollment. Classes may be cancelled if there is low enrollment. All registrations are taken on a first come first serve basis. Waiting lists will be established if a program is full. If a space becomes available we will contact you. You will not be charged for the class unless you are enrolled. If you would like a refund, please fill out a refund request form at www.redwoodcity.org/refund.

WE’RE ONLY HUMAN

With so much planning, sometimes we make mistakes.

Occasionally, locations change, number of classes change, and of course we have typos. Please read your receipts carefully, we will correct any changes to locations, times, dates, and fees there, as well as alert you of any additional items/fees you may need to bring to class. Visit our website for more clarification here.

IN-PERSON ACTIVITIES

The City continues to follow the guidance of the State and San Mateo County Public Health in response to coronavirus (COVID-19). Programs are modified and compliant will all health mandates and guidance. Please note that we will continue to update our programs and make further adjustments as things change. For more information, visit the City's COVID-19 resource page.

VIRTUAL ENVIRONMENTS

Please note that participants are responsible for ensuring their child’s and/or their environment is safe/free from obstructions and that any use of third-party applications (Zoom, Google Hangouts, Microsoft Teams, etc.) is done at your own risk.

Virtual & In-Person Classes will all be labled in the guide with the two icons above so you can easily find what you're looking for!

REFUND & CREDIT POLICY

If a class is cancelled by the department, a full refund will

REGISTRATION INFORMATION

be issued. CLASS Cancellations made 1 week prior to the class start date will receive a refund less a $5 cancellation fee.

Students who wish to withdraw from a class less than one week prior to the start date will receive a department credit which may be applied to any future recreation department activity, less the $5 cancellation fee.

A $5 per class cancellation fee will be charged for processing refunds for all classes.

In general, no refunds or credits will be issued after the class begins.

Students who are dissatisfied with a program for any reason must fill out a refund request form prior to receiving a credit so we can make the class better in the future. Credits and refunds will be evaluated on a case by case basis by the program supervisor. Form can be found here: www.redwoodcity.org/refund

This policy applies to our online recreation programs only. We are not responsible for material fees paid directly to the instructor.