A Homeowner’s guide to our professional sales service
Sales
Why
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“Selling properties is what we do and we take pride in doing it well! Our client’s needs and their best interests are at the forefront of all our decisions.� Bruce Marshall Director Riley Marshall
We Get London Moving We are an independently-owned Estate Agency which is led from the front by our Directors. This hands-on approach and independence is one of our main driving forces and therefore constantly inspires us to improve our service and deliver the best results. We know that buying and selling property is likely to be the biggest financial decision in your life, and for homeowners
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it is also an emotional one. Whether you are a property developer, a first time buyer or an investor, we tailor our services to meet your individual needs and requirements. Our job is to listen to what you want, and make it happen for you. Our team are excellent communicators and will keep you informed every step of the way.
Why Choose Riley Marshall? ✓ F ree no obligation market appraisals, full desktop valuation report and ‘Make your property into a show home’ guide ✓U nrivalled knowledge of the local market ✓A dvice on how to make your property the most appealing on the market to ensure the highest value ✓C omprehensive database of pre-qualified applicants looking for property in your area ✓G lobal exposure of properties through our state-of-the-art website and the major property portals such as Rightmove, Zoopla and Prime Location ✓A ccess to our ‘Silent Market’ – we have a list of investors, developers and registered applicants who will be interested in your property, this means we could secure a sale before it even hits the open market ✓Q uality photography and professional floor plans ✓M embers of The Property Ombudsman ensuring professional service and integrity ✓A dditional services through our trusted partners including EPCs, independent mortgage advice, conveyancing services, and in-house lettings and property management department ✓P roperty blog for up-to-date news and advice ✓C ompetitive fees ✓ I ndependent agent – it’s our business, so we care ✓W e don’t wait for things to happen – we make things happen
Additionally our experienced negotiators will maximise the value of your property by arranging open days to create a ‘buzz’ around your property, and attract multiple offers, thereby increasing its value.
Our exceptional 10 Step Service We understand that once you have made the decision to move, you want us to make the process as swift and efficient as possible. We embrace that sense of urgency and always aim to deliver on your goals. We also specialise in selling tenanted investment properties and have all aspects of this process covered. We continually keep you up-to-date with exactly what is happening with your property, giving advice and feedback at every stage.
1 Sharing our Knowledge with You We will provide you with a free market appraisal based on our extensive local knowledge, and advise you of any work which may be required to ensure that your property quickly attracts interested buyers. We also provide you with a free valuation report which gives you valuable information including local knowledge about market demand, what’s been marketed and what’s been sold, plus average property prices based on comparable sales and Land Registry data.
2 World-Class Advertising – Great Communication As soon as you instruct us, your property will be available on our state-of-theart website RileyMarshall.co.uk, and loaded up to the leading property portals such as Rightmove, Zoopla and Prime Location. You property details will be optimised with photographs, transport links, and area maps. We capture the most appealing images using professional cameras, to best market your property. We can include your property in our high street office window display and our eye-catching boards will be arranged where permitted.
3 High Street Office There is nothing like the personal touch; people like to come in to discuss their requirements as well as using technology to find their next home. Our high street office provides a comfortable environment for buyers and sellers alike to discuss their needs with our office window providing a great place to display your property details to the passing public.
4 Our Buyers are Ready to Move Details of your property will be sent to the relevant buyers from our database who are pre-approved to ensure they are suitable before we carry out viewings, to save wasting your valuable time.
5 Accompanied Viewings Our sales team are great at selling property and negotiating the best deal for you. According to statistics gathered by the National Association of Estate Agents (NAEA) you double your chances of selling a property if you allow your agent to conduct the viewings.
6 Great Communication – It’s worth repeating As a customer-focused company our first priority is to keep you updated on the market and the progress of your sale. We endeavour to give you feedback within 24 hours of viewing, to update your marketing plan on a monthly basis and to review your sales progress at least once a week.
7 Sales Progression – our finger on the pulse Our service doesn’t end when the sale is agreed. The next stage is vital to ensure the sale completes. Once we have secured an acceptable offer, we speak regularly to all parties involved to prevent delays and assist a quick completion of your sale.
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8 Striving for Excellence We want you to be impressed with our service. We choose our staff for their sales ability and their attention to customer service. We are constantly reviewing our customers’ needs to inform our extensive in-house training and ensure our team is equipped with the skills they need to meet your expectations.
9 Competitive, Fair, Transparent Fees We believe in being open and transparent about our fees so we provide you with our fee structure and Terms and Conditions at the outset. Our fees are competitive and reflect the results we get for our clients. We are so confident in our ability to sell your property that you only pay us agent’s fees if and when your sale is complete.
10 Number one choice, for value and satisfaction Integrity and professionalism are keystones to our organisation. Our company is approved by professional bodies offering ombudsman services. Our independent status means the directors are hands-on in the business and are always striving to improve our service.
“the most dedicated and friendly agent I have ever worked with.“ Tze Shao
“I alw ays re ceived servic a first e from rate R i l e y They k Marsh all. now t heir g intima a m e tely an d defi go the n i t ely extra mile fo r t heir custom ers.” C. Mo rris
“I cannot fault the agency on anything at all. They were always very courteous; swift to respond; extremely helpful with their advice; and have remained extremely helpful at any time that I have since contacted them” A Rutherford “Riley
Marsh all wa s reco to us b mmen y the D ded Marsh evelop all wa e r … Bru s h elpful ce call of way b duty… eyond I have the Marsh to say all wa that R s v e il r e y helpfu y profes l throu sional ghout worke and the 2 d toge years ther, a we recom nd I w ould s mend trongly them as reli profes able a sional nd agent s.”
“I purchased and let out a property through Riley M arshall, they were very helpful and frien dly throughout th e process and kept me well informed . They secured go od tenants who ha ve caused no problem s at all. I would recommend their services both fo r purchasing prop er ties and letting proper ties.”
A. Dutt a
Excellent Customer Service It’s a promise!
Simon Gillmore
“It has be en a pleas ure working w ith Riley M arshall. They are one of a k ind. The whole tea m did a g reat job and all th e paperw ork and the move went smo othly. Thank you so much!! !” Kathrin
We understand the importance of building good professional relationships with our clients; it is the best way to ensure you are happy with our services. We also build great relationships with our buyers to make sure we only show serious and pre-approved applicants your property.
✓ We offer to accompany all viewings to improve your chances of a sale ✓ We offer independent and personal service ✓ Buyers are pre-qualified before viewings to check their suitability ✓ We provide feedback and regular reviews to help you keep track of the marketing process Don’t take our word for it, see what other satisfied customers have to say…
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“It ’s am azing th at the p was wit roperty h local a g e n weeks cies for and ve 5 r y f e w You go v ie w ings. t viewin gs with and ha in days d an off er, 3 da ys after our initi al cont act. Very im pressiv e.” Mary
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Have you seen the signs?
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From Tower Bridge to the Thames Barrier, from Bow to Blackheath, Riley Marshall offers Property Services across the whole of South East and East London. Our ‘sold’ signs say it all. We cover some of the most vibrant locations in London’s eastern quarters following the river as it flows from London Bridge down towards Woolwich and encompassing all areas in between, including Rotherhithe, Greenwich, Canary Wharf, and Lewisham.
If you would like a free, no obligation valuation of your property, please call us on 020 7394 1160.
Conveyancing & Mortgage Services To help ensure an efficient sale we can offer Mortgage and Conveyancing services through our trusted partners. Using independent mortgage advisors and solicitors who are experienced conveyancing experts makes for an efficient stress-free sales process. Keeping all your property needs under one roof means that you can streamline the process of buying and selling. For more information call our sales team 0207 394 1160
Letting & Property Management Our in-house letting and property management department are specialists in dealing with all aspects of rented property. If you would like a rental valuation, investment advice, or if you need to rent while you buy, please do get in touch with our lettings department on 0207 394 1160
City
Poplar
Canning Town Beckton
Southwark
Surrey Quays
Isle of Dogs
Greenwich
South Bermondsey
in the right place
Peckham
0207 394 1160 sales@rileymarshall.co.uk RileyMarshall.co.uk 147 Trafalgar Road, Greenwich, London SE10 9TX
Charlton
Deptford
Blackheath