Staff Profile

GET TO KNOW ... SARAH JACOBY, IA&B CUSTOMER SERVICE

When did you begin at IA&B?

I started working at IA&B in September 2021. I was ready for a change in career and had no insurance knowledge. I was excited to get my feet wet and start learning the basics of insurance.

Job prior to IA&B:

Prior to working at IA&B, I worked at Sherwin-Williams for five years. I began as a part-time associate and ended my career with them as an Assistant Store Manager. Prior to this, I worked in a couple of other customer service roles. The skills I picked up in these jobs have been vital to my role here at IA&B!

Role at IA&B:

I am the Administrative Assistant at IA&B. Each month, I have a big hand in organizing our mailings and getting them out the door. I am also the first point of contact for our Customer Service team and spend most of my time assisting our members in renewing memberships, registering for courses, and making sure that no question goes unanswered.

Best part of your job:

The best part of my job is helping people daily and observing the challenges that they face. Taking those observations and using them to get an overall sense of how to best help our members is something that I take a lot of pride in.

What keeps you busy outside of work?

Outside of work, I am a bit of a homebody! I enjoy reading, listening to podcasts, and spending as much time as I can with my fiancé, dog, and cat. Occasionally I will pick up a pencil or a paintbrush and create something, when I have the time.

You can reach Sarah at: 717-918-9219 or SarahJ@IABforME.com