Staff Profile

Get to Know … Sumer Fickes, Business Process Senior Director

Years with IA&B:

17 years in July

Role at IA&B:

Project manager for our proprietary software (Viable) and internal IT support.

Best part of your job:

No two days are the same – it’s the best (and sometimes the worst) part of my job. Some days I’m problem-solving for our members or event participants, some days I’m troubleshooting an issue for a staff member or working with our external IT team on a new project, and other days I’m testing and working on process improvements for our proprietary software. Whatever I’m doing, there’s never a dull moment!

What did you do before working at IA&B?

I worked at a veterinary hospital during high school and college and was the manager of a family-owned restaurant prior to being hired as an accounting assistant for IA&B. I was then promoted to accounting manager. A few years later, I transitioned to Operations Manager/ Director before finally moving into my current position.

What keeps you busy outside of work?

My family and friends – especially my husband and grandkids. My husband is an avid fisherman, so we also spend hours on our boat each year. And I enjoy reading, gardening, canning, and scrapbooking when I can find the time.

You can reach Sumer at: 717-918-9220 or SumerF@IABforME.com