Staff Profile

Get to Know … Susan Zvorsky, CISR Elite, CPIA

Member of IA&B Education Team

Years with IA&B:

My start date was July 8, 1985 – nearly 37 years ago – with Professional Insurance Agents of Pennsylvania, Maryland, and Delaware (a precursor to IA&B). To put this in insurance perspective, I was hired to help the Education Department launch a new training series when the CGL changed from an occurrence to claims-made policy! Ancient news, I know.

Role at IA&B:

I feel fortunate to have worn many hats with PIA and IA&B. I started as a ‘road warrior,’ traveling as a staff assistant for education courses and helping with the annual three-week basic insurance school that we once conducted. In the ‘90s, I moved to the member services area and worked on membership recruitment, retention, and our services programs, such as E&O, along with the annual convention. Having my insurance license paved the way to working with insurance sales next. And, like a boomerang, I am back in the Education Department, but rather than traveling these days, I work on our licensing and CE filings.

Best part of your job:

The people, by far! IA&B has the best volunteers, members, and co-workers you could ask for. There are too many to mention, but few have impacted my life as much as the late Dr. G. William Glendenning, who was our education consultant, CIC consultant, and head of the three-week basic school. Many, many insurance professionals – myself included – benefited from his tutelage.

Favorite IA&B memory:

Working with the 3-week basic insurance schools underwritten by the Mutual Insurance Education Foundation (MIEF) brings back great memories. It was incredible to see the transformation of hesitant novices to confident professionals after spending 3 full weeks living and learning together. I’m always delighted to chat with past students who are now well into their insurance careers and many are agency principals!

Favorite vacation spot:

My family has enjoyed our treks to Topsail Island, NC since my three children – now all in college – were infants. The pristine beaches, warm water, and turtle nests make this a very special family vacation spot.

You can reach Sue at:

800-998-9644, ext. 206 | SueZ@IABforME.com