Library Culture

We exceed the public’s expectations The exemplary customer service that we provide for our members and guests is what sets us apart from other libraries.

We value diversity, equity and inclusion The library is stronger when we bring varied perspectives to the work of serving a growing and increasingly diverse community.

We innovate The library’s staff, boards and stakeholders are bold and creative. We think about new ways to improve our community every day.

We educate and enrich We curate extraordinary collections and research tools, constantly develop our level of expertise and offer classes, lectures and events that complement these resources and services.

We listen We want to hear from everyone about how well we are doing in meeting their needs and how we can do better; we analyze evidence and question our assumptions and we commit ourselves fully to making thoughtful changes.

We collaborate We are eager to learn and love to lead. We consult with and support colleagues at other libraries and community partners in order to ensure our ability to implement the ideas that best meet our community members’ needs.

We steward The library is a beautiful, welcoming, versatile building and collection, a world class resource that is owned by our community, funded through public-private partnership and entrusted to the management of a dedicated and talented library staff.