Referral Management Market worth $2686.3 Million by 2019 by Priyanka

HIT 3236 | 2015

Healthcare IT

REFERRAL MANAGEMENT MARKET BY TYPE (SELF-REFERRAL, PROFESSIONAL-REFERRAL, & THIRD PARTY-REFERRAL), COMPONENT (SOFTWARE, & SERVICES), DELIVERY MODE (ON-PREMISE, WEB, & CLOUD), END-USER (PROVIDER, PAYER)

TRENDS & GLOBAL FORECAST TO 2019 Report Description

Table of Contents List of Tables Sample Tables Related Reports

MarketsandMarkets North - Dominion Plaza, 17304, Preston Road, Suite 800, Dallas, TX 75252, U.S. Tel. No.: 1-888-600-6441 Email: sales@marketsandmarkets.com Website: www.marketsandmarkets.com

Referral Management Market â&#x20AC;&#x201C; Trends & Global Forecast to 2019

MarketsandMarkets is a global market research and consulting company based in the U.S. We publish strategically analyzed market research reports and serve as a business intelligence partner to Fortune 500 companies across the world. MarketsandMarkets also provides multi-client reports, company profiles, databases, and custom research services. MarketsandMarkets covers fourteen industry verticals, including aerospace and defence, advanced materials, automotives and transportation, banking and financial services, biotechnology, chemicals, consumer goods, energy and power, food and beverages, industrial automation, medical devices, pharmaceuticals, semiconductor and electronics, and telecommunications and IT.

Copyright ÂŠ 2014 MarketsandMarkets All Rights Reserved. This document contains highly confidential information and is the sole property of MarketsandMarkets. No part of it may be circulated, copied, quoted, or otherwise reproduced without the approval of MarketsandMarkets.

1 ÂŠ MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

INTRODUCTION

1.1

OBJECTIVES OF THE STUDY

1.2



To define and measure the global referral management market on the basis of type, component, delivery mode, end user, and region



To identify the key micromarkets1 and their drivers within the global referral management market which are expected to show impressive growth in the coming years



To identify market trends, gaps, and opportunities for all stakeholders



To strategically analyze the market structure and profile the key players of the global referral management market and comprehensively analyze their core competencies2



To track and analyze competitive developments such as partnerships, joint ventures, mergers and acquisitions, client acquisitions, new product developments, and marketing and promotion activities

MARKET DEFINITION

Referral management is a process of managing and tracking a patient’s referrals. Referral solutions improve the efficiency, cost-effectiveness, quality, and safety of medical care delivery systems.

___________ 1. Micromarkets are defined as further segments and subsegments of the global referral management market included in the report. 2. Core competencies of the companies are captured in terms of their key developments, SWOT analyses, and key strategies adop ted by them to sustain their positions in the market.

2 © MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

1.3

MARKET SCOPE

The scope of the referral management market study is given below. 

This market studies referral management by type, component, delivery mode, and end user to arrive at the revenue generated in the referral management market during 2014 to 2019

1.3.1

MARKETS COVERED

FIGURE 1

REFERRAL MANAGEMENT MARKET SEGMENTATION

Referral Management Market, by Type

Referral Management Market, by Component

Self-referrals

Software

Web-based

Providers

Professional Referrals

Services

On-premise

Payers

Cloud-based

Patients

Asia

Others

RoW

Third-party Referrals

Referral Management Market, by Delivery Mode

Referral Management Market, by End User

Referral Management Market, by Region

North America

Europe

Note: Others include Employee Group & Government Bodies

Referral Management Market, by Type 

Self-referrals



Professional Referrals



Third-party Referrals

Referral Management Market, by Component 

Software



Services

Referral Management Market, by Delivery Mode 

Web-based



On-premise



Cloud-based

Referral Management Market, by End User 

Providers



Payers



Patients



Others

3 © MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

Referral Management Market, by Region 

North America



Europe



Asia



Rest of the World (RoW)

1.3.2

YEAR CONSIDERED FOR THE STUDY



Historical Years: 2012-2013



Base Year: 2013



Forecast Year: 2014-2019

Note: For market estimates, the calendar year has been considered; whereas, for company profiles, the fiscal year has been considered

1.4

CURRENCY

The currency used in the report is USD, with market sizes indicated in $million. 

For companies reporting their revenues in USD, the revenues were picked from their annual reports



For companies that reported their revenues in other currencies, the average annual currency conversion rate was used for the particular year to convert the value to USD

1.5

LIMITATIONS 

Some of the companies in this market are privately owned and their revenues are not available in the public domain. Hence, revenues for those companies are not included in this report



The company developments not reported in the public domain are not included in the report



The country wise market for Europe, Asia, and RoW is not provided in this report

1.6

STAKEHOLDERS 

Healthcare IT Service Providers



Healthcare Insurance Companies/Payers



Healthcare Institutions/Providers (Hospitals, Medical Groups, Physician Practices, Diagnostic Centers, and Outpatient Clinics)



Venture Capitalists



Government Bodies



Corporate Entities



Accountable Care Organizations



Community Centers



Referral Centers

4 © MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

RESEARCH METHODOLOGY

FIGURE 2

GLOBAL REFERRAL MANAGEMENT MARKET: RESEARCH METHODOLOGY STEPS

Secondary Research

• Market classification for the overall referral management market • Technical information on the referral management market by type, component, delivery mode, end user, and region • Available solutions in the market • Key players in the referral management market • Technological developments • Annual reports, SEC filings/investor presentations, and press releases of the key industry players

• Referral Management market size

• Validation of market drivers, restraints, and opportunities • Geographical markets with their market shares

Primary Research

• Market trends and forecast • Value validation • Referral management market segmentation • Top-down approach • Bottom-up approach

Market Breakdown

• Data triangulation

• Market estimation • Market forecast • Qualitative and quantitative analysis

2.1

SECONDARY AND PRIMARY RESEARCH METHODOLOGY

2.1.1.1

Secondary Research

Secondary sources were used to identify and collect useful information for the extensive, technical, and commercial study of the global referral management market.

5 © MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

2.1.2

KEY DATA FROM SECOND ARY SOURCES SECONDARY SOURCES

PARAMETER

Company Financials Magazines Journals Press Releases Paid Databases MarketsandMarkets Data Repository

Market Size

     

Revenue of Companies

   

Annual Reports Company Websites Public Databases MarketsandMarkets Data Repository

   

Company Websites Annual Reports Press Releases MarketsandMarkets Data Repository

Qualitative Information

(Market Dynamics and Trends)

This information was used to gauge the technical, market-oriented, and commercial aspects of the referral management market.

The following non-exclusive list of secondary sources was referred to: Associations/Organizations: Society for Participatory Medicine, Association for Patient Experience, American Association of Healthcare Administrative Management (AAHAM), Institute for Health Technology Transformation (iHT2), Healthcare Information and Management Systems Society (HIMSS), American Medical Group Association (AMGA), National Institute of Health (NIH), Agency for Healthcare Research and Quality (AHRQ), Health Research & Educational Trust (HRET), American Hospital Association (AHA), International Association of Health Policy (IAHP), Institute of Population and Public Health (IPPH), and Public Health Agency of Canada.

The secondary research process involved three major activities: Background Study 

To build a basic understanding of referral management



MarketsandMarkets data repository analysis, followed by drawing and updating data tables by using current information



Identifying data gaps and key players in each segment

Market Understanding 

Identifying stakeholders and key decision makers in different regions



Selection criteria of key decision makers



Analyzing the competitive landscape





Major players with their product portfolios



Strategies adopted by the players to position their products

Regional market analysis

6 © MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

Trends 

Identifying and analyzing key products and trends to draw notes and include the consideration in the final forecasts



Major drivers, restraints, challenges, and opportunities prevailing in the market

2.1.2.1

Primary Research

Industry experts such as CEOs, presidents, vice presidents, directors, marketing directors, marketing managers, and related key executives from various key companies and organizations in the referral management industry were interviewed to obtain and verify both qualitative and quantitative aspects of this research study. 

A robust primary research methodology has been adopted to validate the contents of the report and to fill in the gaps



A telephonic and e-mail communication mode was adopted to conduct interviews (questionnaires were designed and sent to primary participants as per their convenience)

FIGURE 3

SAMPLING FRAME: PRIMARY RESEARCH

Key Opinion Leaders Presidents, CEOs, Vice Presidents, Directors, and Senior Managers Product/Sales/Marketing Specialists and Business Intelligence Consultants

U.S.

Europe

Asia

Rest of the World (RoW)

Total

Supply Side

Healthcare Providers (Hospitals, Medical Groups, Clinics, and Independent Physician Practices) Healthcare Payers (Health Insurance Companies) Stakeholders in Corporate/Government Bodies Total

Demand Side

7 © MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

FIGURE 4

BREAK DOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION

NUMBER OF PRIMARIES: BY COMPANY TYPE

NUMBER OF PRIMARIES: BY DESIGNATION

NUMBER OF PRIMARIES: BY REGION

XX XX

Tier 1 Companies Tier 3 Companies

Tier 2 Companies

Director-level

C-level

*Others

North America

Europe

Asia

Rest of the World

Note: *Others include sales managers, marketing managers, and product managers. Company categorization according to their revenues: Tier 1 (Revenue: More than $XX million), Tier 2 (Revenue: $XX million to $XX million), and Tier 3 (Revenue: Less than $XX million)

2.1.3

KEY DATA FROM PRIMARY SO URCES PARAMETER

Geographical Split

Global Market Size

 Overall market and subsegments in 2014  CAGR of each region in the forecast period (2014–2019)

 The global market size for 2014

 CAGR for the forecast period (2014–2019)

 Self-referral, professional referral, and third-party referral 3

Market Split

 Software and services  On-premise, web-based, and cloud-based  Providers, payers, patients, and others

DATA

 Global referral management market, by region – North America, Europe, Asia, and RoW

 Global referral management market  Referral management market, by segment

 Referral management market, by type  Referral management market, by component  Referral management market, by delivery mode  Referral management market, by end user

8 © MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

2.1.3.1

Key insights from primary sources INSIGHT

PARAMETER •

The adoption of referral management solutions is increasing mainly due to the pressure on governments to reduce the rising healthcare spending. Nations across the globe are striving to enhance the quality of care while curtailing the healthcare spending by using technologies such as referral management solutions. This has been driving the market for referral management software and services

•

In 2014, the U.S. accounted for the largest share of XX%–XX% and is expected to grow at a CAGR of around XX% from 2014 to 2019, owing to the increased awareness about the benefits of referral management solutions and the need to meet the requirements of the Affordable Care Act

•

According to the primary sources, increasing government initiatives and automated referral processes are the key drivers of this market Although referral management solutions are considered immensely beneficial for the healthcare market, primary sources indicated that security of patient data and dearth of skilled healthcare IT professionals are restraining the growth of this market

Global Referral Management Market

Global Referral Management Market, by Region

Drivers and Challenges of the Market

•

Note: The market values have been rounded off till the first decimal. Due to this, there may be a slight difference in the actual total and the total mentioned in tables.

2.1.3.2

Key Industry Insights “

“Providers will be the major end users accounting for almost XX% to XX% of the total referral management market.”

“COOs make use of eReferral to prioritize higher value units and strengthen referrals. On the other hand, the CMOs view eReferral as a tool to preserve patient safety, reduce errors, and generate quality data for reporting.”

- Client Success Director , Leading Provider of Referral Solutions

- MD, President, Leading Company

“The cloud-based solutions segment is the fastest-growing market as it significantly reduces the cost of solutions.” - Strategic Head, Leading Insurance Company

“Each day, millions of referring entities (professionals and patients) struggle with activities related to managing referrals. This has created a need for automated referral solutions.”

“The rate of physician referrals have increased globally by XX% over the past decade.”

- Marketing Manager, Leading Provider of Referral Management Solutions

- Executive Vice President, Leading Company

“On an average, hospitals spend nearly 1/3rd of their total expenditure on healthcare information technology (HCIT) capabilities thus increasing the scope for adoption of referral solutions.” -Vice President, Product Technology

9 © MarketsandMarkets

Referral Management Market â&#x20AC;&#x201C; Trends & Global Forecast to 2019

2.1.4

MARKET SIZE ESTIMATI ON METHODOLOGY

Both, top-down and bottom-up approaches were used to estimate and validate the size of the global market and to estimate the size of various other dependent submarkets in the overall referral management market. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined by using secondary sources and verified through primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. This data is consolidated and added with detailed inputs and analysis from MarketsandMarkets and presented in this report. The following figure shows an illustrative representation of the overall market size estimation process employed for the purpose of this study.

2.1.4.1

FIGURE 5

BOTTOM-UP APPROACH

MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH

Secondary & Primary Research

Generating the list of players operating in the referral management market

Secondary Research: Annual Reports, Investor Presentations, Press Release, Magazines, Paid Databases, and MarketsandMarkets Repository

Mapping the revenues generated by sales of referral management solutions and services, by company

Primary Research: Industry Experts/Key Opinion Leaders (KOLs)/Subject Matter Experts (SMEs) from Demand and Supply Side experts

Mapping the revenues generated by companies to the extent of XX% of the market*

A Extrapolation of the market* to XX% to arrive at the global referral management market

Note: The market numbers were validated by key players operating in the market Note: A refers to the total market size for the referral management market (in terms of value)

10 ÂŠ MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

2.1.4.2

TOP-DOWN APPROACH

FIGURE 6

MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH

Secondary & Primary Research

Global referral management market

Secondary Research: Annual Reports, Investor Presentations, Press Release, Magazines, Paid Databases, and MarketsandMarkets Repository

Percentage split of segments, by type, component, delivery mode, end user, and region

Primary Research: Industry Experts/Key Opinion Leaders (KOLs)/Subject Matter Experts (SMEs) from Demand and Supply Side experts

Market size (by value) of segments and regions

Note: A refers to the total market size for the referral management market (in terms of value)

FIGURE 7

MARKET RESEARCH DESIGN

HISTORICAL DATA FOR THE REFERRAL MANAGEMENT MARKET

Technological Trends

Geographical Usage Pattern Business Trends

Market Drivers:

INFLUENCING FACTORS (Market Trends and Dynamics)

Company Revenues

Use of Referral Management Solutions and Services

• Increasing government initiatives to incorporate IT solutions in healthcare • Automated referral process prevents information leaks • Rise in aging population and incidences of chronic diseases • Benefits offered by referral management solutions • Shortage of nursing staff and doctors

Competitive Landscape

Market Restraints:

Market Opportunities:

• Protection of patient information • Referral management solutions fail to reduce outpatient attendance • Dearth of skilled healthcare IT professionals

• APAC region offers huge potential for this market • Cloud-based models offer significant growth opportunities

• Client Acquisition: More than 17 in the last three years • Agreements, Collaborations, and Partnerships: More than 8 deals in the last three years • New Product Launches: More than 9 new product launches in the last three years

Geographical Analysis: Market Dynamics and Business Environment in North America, Europe, Asia, and Rest of the World (RoW: Pacific Countries, Africa, Middle East, and Latin America) Market Size & Forecast, by Type

FORECASTING

Historical Data of the Market

FORECAST Impact Analysis of Market Trends

Market Size & Forecast, by Component Market Size & Forecast, by Delivery Mode

Arrive at the Market Size, Share, and CAGR for the Referral Management Market

Market Size & Forecast, by End User

11 © MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

2.1.5

MARKET BREAKDOWN AND DATA TRIANGULATION

In order to complete the overall market engineering process and to arrive at the exact statistics for all the market segments and subsegments, data triangulation and market validation procedures explained below were implemented, wherever applicable.

FIGURE 8

DATA TRIANGULATION METHODOLOGY

PRIMARY SOURCES

SECONDARY SOURCES

Demand Side

Interviews with: • Healthcare Providers (Hospitals, Clinics, and Medical Groups) • Healthcare Payers (Health Insurance Companies) • Stakeholders in Corporate/Government Bodies

MnM KNOW*

• Healthcare Information Management Systems Society (HIMSS) • Agency for Healthcare Research and Quality (AHRQ)

Secondary Sources

Primary Sources

Interviews with: • Presidents, CEOs, Vice Presidents, Directors, and Senior Managers • Product/Sales/Marketing Specialists and Business Intelligence Consultants

Supply Side

Annual Reports, Presentations, Websites and Press Releases of Top Players, News Articles, Journals, and Paid Databases

• American Association of Healthcare Administrative Management (AAHAM)

DATA TRIANGULATION

Information Sourced Key Players

Competitive Landscape

Drivers and Restraints

Forecast

Opportunities and Challenges

Market Size (2014) and Market Share (2014)

Regional Analysis

MnM KNOW* stands for ‘MarketsandMarkets Knowledge Asset Management' framework. In this context, it stands for The existing market research knowledge repository of over 5,000 granular markets, our flagship competitive intelligence and market research platform "RT", subject-matter experts, and independent consultants. MnM KNOW acts as an independent source that helps us validate information gathered from primary and secondary sources.

2.1.6

ASSUMPTIONS PARAMETER

General Assumptions

ASSUMPTIONS  There will be no drastic changes in the market scenario during the forecast period  There will be no changes in regulations that have a huge impact on the industry

12 © MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

TABLE OF CONTENTS 1

INTRODUCTION ........................................................................................................ 16 1.1

OBJECTIVES OF THE STUDY ...........................................................................................................16

1.2

MARKET DEFINITION .....................................................................................................................16

1.3

MARKET SCOPE............................................................................................................................17 1.3.1

MARKETS COVERED ....................................................................................................... 17

1.3.2

YEAR CONSIDERED FOR THE STUDY ................................................................................ 18

1.4

CURRENCY ...................................................................................................................................18

1.5

LIMITATIONS ................................................................................................................................18

1.6

STAKEHOLDERS ...........................................................................................................................18

RESEARCH METHODOLOGY ...................................................................................... 19 2.1

SECONDARY AND PRIMARY RESEARCH METHODOLOGY ................................................................19 2.1.1.1 2.1.2

KEY DATA FROM SECONDARY SOURCES ......................................................................... 20 2.1.2.1

2.1.3

2.1.4

Secondary Research .......................................................................................... 19 Primary Research .............................................................................................. 21

KEY DATA FROM PRIMARY SOURCES .............................................................................. 22 2.1.3.1

Key insights from primary sources ...................................................................... 23

2.1.3.2

Key Industry Insights.......................................................................................... 23

MARKET SIZE ESTIMATION METHODOLOGY ..................................................................... 24 2.1.4.1

BOTTOM-UP APPROACH .................................................................................... 24

2.1.4.2

TOP-DOWN APPROACH ...................................................................................... 25

2.1.5

MARKET BREAKDOWN AND DATA TRIANGULATION.......................................................... 26

2.1.6

ASSUMPTIONS............................................................................................................... 26

EXECUTIVE SUMMARY .............................................................................................. 27 3.1

INTRODUCTION ............................................................................................................................27

3.2

MARKET DYNAMICS......................................................................................................................27 3.2.1

REFERRAL MANAGEMENT MARKET, BY TYPE ................................................................... 28

3.2.2

REFERRAL MANAGEMENT MARKET, BY COMPONENT ...................................................... 29

3.2.3

REFERRAL MANAGEMENT, BY DELIVERY MODE ............................................................... 30

3.2.4

REFERRAL MANAGEMENT MARKET, BY END USER .......................................................... 31

3.2.5

REFERRAL MANAGEMENT MARKET, BY REGION .............................................................. 32

3.3

MARKET SHARE ............................................................................................................................32

3.4

COMPETITIVE LANDSCAPE ............................................................................................................33

3.5

KEY PLAYERS................................................................................................................................33

PREMIUM INSIGHTS ................................................................................................ 34 4.1

ATTRACTIVE OPPORTUNITIES IN THE REFERRAL MANAGEMENT MARKET ........................................34

4.2

GLOBAL REFERRAL MANAGEMENT MARKET, BY TYPE ....................................................................35 13

Referral Management Market – Trends & Global Forecast to 2019

4.3

REFERRAL MANAGEMENT MARKET, BY END USER AND REGION ....................................................36

4.4

REFERRAL MANAGEMENT MARKET- SEGMENT BY TYPE .................................................................36

4.5

REGIONAL SNAPSHOT ..................................................................................................................37

REFERRAL MANAGEMENT- CASE STUDIES................................................................ 38 5.1

INTRODUCTION ............................................................................................................................38 5.1.1

BOSTON MEDICAL CENTER (BMC) DEPLOYED HARRIS HEALTHCARE’S REFERRAL SOLUTION ..................................................................................................... 38

5.1.2

DIAGNOSTIC IMAGING NORTHWEST (DINW) ACCELERATED PATIENT REFERRALS BY DEPLOYING CLARITY’S WEB-BASED REFERRAL MANAGEMENT SOLUTIONS .................................................................................................................... 39

5.1.3

ST. JOSEPH HEALTH SYSTEM (SJHS) DEPLOYED ALLSCRIPTS’ CARE MANAGEMENT AND HOMECARE SOLUTIONS .................................................................. 40

5.1.4

LIVERPOOL HEART AND CHEST HOSPITAL NHS FOUNDATION TRUST (LHCH) ..................... 41

5.1.5

WOMEN'S HOSPITAL IN QATAR IMPLEMENTED NEW REFERRAL SYSTEM ......................... 41

MARKET OVERVIEW.................................................................................................. 42 6.1

INTRODUCTION ............................................................................................................................43

6.2

MARKET SEGMENTATION ..............................................................................................................43

6.3

MARKET DYNAMICS......................................................................................................................44

6.4

DRIVERS ......................................................................................................................................44

6.5

6.6

6.4.1

INCREASING GOVERNMENT INITIATIVES TO INCORPORATE IT SOLUTIONS IN HEALTHCARE.................................................................................................................. 44

6.4.2

AUTOMATED REFERRAL PROCESSES PREVENT INFORMATION LEAKS .............................. 46

6.4.3

RISE IN AGING POPULATION AND INCIDENCE OF CHRONIC DISEASES ............................. 46

6.4.4

BENEFITS OFFERED BY REFERRAL MANAGEMENT ........................................................... 47

6.4.5

SHORTAGE OF NURSING STAFF & DOCTORS ................................................................... 47

RESTRAINTS/CHALLENGES ..........................................................................................................49 6.5.1

PROTECTION OF PATIENT INFORMATION ......................................................................... 49

6.5.2

REFERRAL MANAGEMENT SOLUTIONS FAIL TO REDUCE OUTPATIENT ATTENDANCE ................................................................................................................. 49

6.5.3

LACK OF SKILLED HEALTHCARE IT PROFESSIONALS ........................................................ 49

OPPORTUNITIES ...........................................................................................................................50 6.6.1

APAC REGION OFFERS HUGE MARKET POTENTIAL ........................................................... 50

6.6.2

CLOUD-BASED MODELS—A SIGNIFICANT GROWTH OPPORTUNITY ................................... 51

INDUSTRY TRENDS .................................................................................................. 52 7.1

END-USER AFFINITY ANALYSIS ......................................................................................................52 7.1.1

7.1.2

ASSESSMENT PARAMETERS........................................................................................... 52 7.1.1.1

Direct benefits................................................................................................... 52

7.1.1.2

Purchasing power .............................................................................................. 52

7.1.1.3

Infrastructure capabilities.................................................................................. 52

7.1.1.4

Regulatory impact ............................................................................................. 53

END-USER AFFINITY ASSESSMENT ................................................................................. 53 14

Referral Management Market – Trends & Global Forecast to 2019

7.2

FORCE-FIELD ANALYSIS................................................................................................................54 7.2.1

7.2.2

7.2.3

DRIVING FORCES ........................................................................................................... 54 7.2.1.1

Benefits to end users ......................................................................................... 54

7.2.1.2

Ease of use........................................................................................................ 54

RESTRAINING FORCES ................................................................................................... 55 7.2.2.1

Change management ........................................................................................ 55

7.2.2.2

Health information safety concerns .................................................................... 55

FORCE FIELD ANALYSIS .................................................................................................. 55

REFERRAL MANAGEMENT MARKET, BY TYPE ............................................................. 57 8.2

INTRODUCTION ............................................................................................................................58

8.3

SELF-REFERRAL ...........................................................................................................................60

8.4

PROFESSIONAL-REFERRAL ...........................................................................................................61

8.5

THIRD PARTY-REFERRAL ...............................................................................................................63

REFERRAL MANAGEMENT MARKET, BY COMPONENT ................................................ 65 9.1

INTRODUCTION ............................................................................................................................66

9.2

SOFTWARE ...................................................................................................................................67

9.3

9.2.1

STANDALONE SOFTWARE ............................................................................................... 69

9.2.2

INTEGRATED SOFTWARE ................................................................................................. 71

SERVICES ....................................................................................................................................72 9.3.1

CONSULTING SERVICES ................................................................................................. 73

9.3.2

IMPLEMENTATION SERVICES .......................................................................................... 73

9.3.3

TRAINING & EDUCATION................................................................................................. 73

9.3.4

POST-SALE & MAINTENANCE SERVICES ......................................................................... 74

10 REFERRAL MANAGEMENT MARKET, BY MODE OF DELIVERY ...................................... 75 10.1

INTRODUCTION ............................................................................................................................76

10.2

WEB-BASED DELIVERY MODE .......................................................................................................78

10.3

CLOUD-BASED DELIVERY MODE ...................................................................................................79

10.4

ON-PREMISE DELIVERY MODE ......................................................................................................81

11 REFERRAL MANAGEMENT MARKET, BY END USER .................................................... 83 11.1

INTRODUCTION ............................................................................................................................84

11.2

PROVIDERS ..................................................................................................................................85

11.3

PAYERS ........................................................................................................................................86

11.4

PATIENTS .....................................................................................................................................87

11.5

OTHERS .......................................................................................................................................88

12 REFERRAL MANAGEMENT MARKET, BY REGION ........................................................ 90 12.1

INTRODUCTION ............................................................................................................................91

12.2

NORTH AMERICA ..........................................................................................................................92 15

Referral Management Market – Trends & Global Forecast to 2019

12.2.1

12.2.2

U.S. ............................................................................................................................... 95 12.2.1.1

REFERRAL MANAGEMENT SOLUTIONS HELP IN CURBING HEALTHCARE COSTS IN THE U.S. ........................................................................ 95

12.2.1.2

RISING PREVALENCE OF CHRONIC DISEASES IN THE U.S. .................................. 95

12.2.1.3

INCREASE IN AGING POPULATION IN THE U.S. .................................................... 96

12.2.1.4

AFFORDABLE CARE ACT (ACA) STIMULATING THE U.S. REFERRAL MANAGEMENT MARKET ..................................................................................... 96

12.2.1.5

CONFERENCES TO CREATE AWARENESS ABOUT REFERRAL MANAGEMENT IN THE U.S. ................................................................................ 97

CANADA......................................................................................................................... 99 12.2.2.1

12.3

12.4

12.5

INCREASING HEALTHCARE SPENDING IN CANADA ............................................. 99

EUROPE .....................................................................................................................................102 12.3.1

INCREASING AGING POPULATION COUPLED WITH RISING HEALTHCARE COSTS IN EUROPE........................................................................................................102

12.3.2

GROWTH IN THE HCIT MARKET IN EUROPE ....................................................................102

12.3.3

RISING ADOPTION OF EHRS IN EUROPE TO TRIGGER DEMAND FOR REFERRAL MANAGEMENT .............................................................................................................103

ASIA...........................................................................................................................................106 12.4.1

RAPIDLY GROWING HEALTHCARE INDUSTRY IN INDIA ...................................................106

12.4.2

INCREASING INVESTMENTS IN HEALTHCARE ICT SECTOR IN JAPAN ...............................106

REST OF THE WORLD (ROW) ........................................................................................................109 12.5.1

INCREASING NUMBER OF HCIT PROGRAMS AND RISING PREVALENCE OF CHRONIC DISEASES IN AUSTRALIA ...............................................................................109

12.5.2

GROWING HEALTHCARE IT MARKET IN LATIN AMERICA..................................................110

13 COMPETITIVE LANDSCAPE ..................................................................................... 113 13.1

MARKET SHARE ANALYSIS ..........................................................................................................113 13.1.1

13.2

INTRODUCTION ............................................................................................................113 13.1.1.1

Allscripts Healthcare Solutions, Inc. .................................................................113

13.1.1.2

Cerner Corporation ..........................................................................................114

COMPETITIVE SITUATION AND TRENDS........................................................................................116 13.2.1

INTRODUCTION ............................................................................................................116

13.2.2

CLIENT ACQUISITIONS ..................................................................................................117

13.2.3

NEW PRODUCT LAUNCHES ...........................................................................................118

13.2.4

AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS ...............................................120

13.2.5

ACQUISITIONS .............................................................................................................121

13.2.6

EXPANSIONS................................................................................................................122

13.2.7

OTHERS .......................................................................................................................123

14 COMPANY PROFILES .............................................................................................. 124 14.1

INTRODUCTION ..........................................................................................................................124

14.2

ALLSCRIPTS HEALTHCARE SOLUTIONS, INC. ...............................................................................125

14.3

CERNER CORPORATION ..............................................................................................................128

14.4

EHEALTH TECHNOLOGIES, INC. ...................................................................................................131 16

Referral Management Market – Trends & Global Forecast to 2019

14.5

KYRUUS, INC. .............................................................................................................................133

14.6

MCKESSON CORPORATION ........................................................................................................135

14.7

REFERRALMD.............................................................................................................................137

14.8

THE ADVISORY BOARD COMPANY ...............................................................................................138

14.9

CLARITY HEALTH SERVICE, INC....................................................................................................140

14.10

HARRIS CORPORATION...............................................................................................................142

14.11

ECEPTIONIST, INC.......................................................................................................................145

*Details On Financials, Products & Services, Key Strategy, & Recent Developments Might Not Be Captured In Case Of Unlisted Companies.

15 APPENDIX .............................................................................................................. 147 15.1

DISCUSSION GUIDE ...................................................................................................................147

15.2

COMPANY DEVELOPMENTS (2012-2014) ...................................................................................150 15.2.1

CERNER CORPORATION ...............................................................................................150

15.2.2

HARRIS CORPORATION ................................................................................................150

15.2.3

KYRUUS, INC................................................................................................................151

15.3

INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE .................................................................151

15.4

AVAILABLE CUSTOMIZATIONS .....................................................................................................152

15.5

RELATED REPORTS .....................................................................................................................153

17 © MarketsandMarkets

Referral Management Market – Trends & Global Forecast to 2019

LIST OF TABLES U

TABLE 1

INCREASING GOVERNMENT INITIATIVES FOR HCIT PROPELLING GROWTH OF THE GLOBAL REFERRAL MANAGEMENT MARKET

PRIVACY AND SECURITY CONCERNS OF ELECTRONIC HEALTHCARE RECORDS RESTRAINING THE REFERRAL MANAGEMENT SOLUTIONS MARKET

EMERGING MARKETS OFFER HUGE POTENTIAL FOR REFERRAL MANAGEMENT SOLUTIONS

TABLE 4

PARAMETER WEIGHTAGE

TABLE 5

REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012–2019 ($MILLION)

TABLE 6

SELF-REFERRALS MARKET SIZE, BY REGION, 2012–2019 ($MILLION)

TABLE 7

NORTH AMERICA: SELF-REFERRALS MARKET SIZE, BY COUNTRY, 2012–2019 ($MILLION)

TABLE 8

PROFESSIONAL REFERRALS MARKET SIZE, BY REGION, 2012–2019 ($MILLION)

TABLE 9

NORTH AMERICA: PROFESSIONAL REFERRALS MARKET SIZE, BY COUNTRY, 2012–2019 ($MILLION)

TABLE 10

THIRD-PARTY REFERRALS MARKET SIZE, BY REGION, 2012–2019 ($MILLION)

TABLE 11

NORTH AMERICA: THIRD-PARTY REFERRALS MARKET SIZE, BY COUNTRY, 2012–2019 ($MILLION)

REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012–2019 ($MILLION)

REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012–2019 ($MILLION)

REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2012–2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2012–2019 ($MILLION)

REFERRAL MANAGEMENT STANDALONE SOLUTIONS MARKET SIZE, BY REGION, 2012–2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT STANDALONE SOLUTIONS MARKET SIZE, BY COUNTRY, 2012–2019 ($MILLION)

REFERRAL MANAGEMENT INTEGRATED SOLUTIONS MARKET SIZE, BY REGION, 2012–2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT INTEGRATED SOLUTIONS MARKET SIZE, BY COUNTRY, 2012–2019 ($MILLION)

REFERRAL MANAGEMENT SERVICES MARKET SIZE, BY REGION, 2012–2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT SERVICES MARKET SIZE, BY COUNTRY, 2012–2019 ($MILLION)

TABLE 22

PROS AND CONS OF ON-PREMISE MODE OF DELIVERY

TABLE 23

PROS AND CONS OF CLOUD-BASED MODE OF DELIVERY

TABLE 24

REFERRAL MANAGEMENT MARKET SIZE, BY MODE OF DELIVERY, 2012–2019 ($MILLION)

TABLE 25

WEB-BASED DELIVERY MODE MARKET SIZE, BY REGION, 2012–2019 ($MILLION)

TABLE 26

NORTH AMERICA: WEB-BASED DELIVERY MODE MARKET SIZE, BY COUNTRY, 2012–2019 ($MILLION)

CLOUD-BASED DELIVERY MODE MARKET SIZE, BY REGION, 2012–2019 ($MILLION)

TABLE 2 TABLE 3

TABLE 12 TABLE 13 TABLE 14 TABLE 15 TABLE 16 TABLE 17 TABLE 18 TABLE 19 TABLE 20 TABLE 21

TABLE 27

Referral Management Market – Trends & Global Forecast to 2019

TABLE 28

NORTH AMERICA: CLOUD-BASED DELIVERY MODE MARKET SIZE, BY COUNTRY, 2012–2019 ($MILLION)

TABLE 29

ON-PREMISE DELIVERY MODE MARKET SIZE, BY REGION, 2012–2019 ($MILLION)

TABLE 30

NORTH AMERICA: ON-PREMISE DELIVERY MODE MARKET SIZE, BY COUNTRY, 2012–2019 ($MILLION)

REFERRAL MANAGEMENT END USER MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

REFERRAL MANAGEMENT MARKET SIZE FOR PROVIDERS, BY REGION, 2012-2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR PROVIDERS, BY COUNTRY, 2012-2019 ($MILLION)

REFERRAL MANAGEMENT MARKET SIZE FOR PAYERS, BY REGION, 2012-2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR PAYERS, BY COUNTRY, 2012-2019 ($MILLION)

REFERRAL MANAGEMENT MARKET SIZE FOR PATIENTS, BY REGION, 2012-2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR PATIENTS, BY COUNTRY, 2012-2019 ($MILLION)

REFERRAL MANAGEMENT MARKET SIZE FOR OTHER END USERS, BY REGION, 2012-2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE FOR OTHER END USERS, BY COUNTRY, 2012-2019 ($MILLION)

TABLE 40

REFERRAL MANAGEMENT MARKET SIZE, BY REGION, 2012-2019 ($MILLION)

TABLE 41

NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)

NORTH AMERICA: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)

TABLE 46

U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

TABLE 47

U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)

U.S.: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)

U.S.: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)

CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)

100

CANADA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

100

CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)

101

TABLE 31 TABLE 32 TABLE 33 TABLE 34 TABLE 35 TABLE 36 TABLE 37 TABLE 38 TABLE 39

TABLE 42 TABLE 43 TABLE 44 TABLE 45

TABLE 48 TABLE 49 TABLE 50 TABLE 51 TABLE 52 TABLE 53 TABLE 54

Referral Management Market – Trends & Global Forecast to 2019

TABLE 55

CANADA: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)

101

EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

103

EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)

104

EUROPE: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

104

EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)

105

EUROPE: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)

105

TABLE 61

ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

107

TABLE 62

ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)

107

ASIA: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

108

ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)

108

ASIA: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)

108

TABLE 66

ROW: REFERRAL MANAGEMENT MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

110

TABLE 67

ROW: REFERRAL MANAGEMENT MARKET SIZE, BY COMPONENT, 2012-2019 ($MILLION)

111

ROW: REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY TYPE, 2012-2019 ($MILLION)

111

ROW: REFERRAL MANAGEMENT MARKET SIZE, BY DELIVERY MODE, 2012-2019 ($MILLION)

111

ROW: REFERRAL MANAGEMENT MARKET SIZE, BY END USER, 2012-2019 ($MILLION)

112

TABLE 71

CLIENT ACQUISITIONS, 2012–2014

118

TABLE 72

NEW PRODUCT LAUNCHES, 2012–2014

119

TABLE 73

AGREEMENTS, PARTNERSHIPS, AND COLLABORATIONS, 2012–2014

120

TABLE 74

ACQUISITIONS, 2012–2014

121

TABLE 75

EXPANSIONS, 2012–2014

122

TABLE 76

OTHER STRATEGIES, 2012–2014

123

TABLE 56 TABLE 57 TABLE 58 TABLE 59 TABLE 60

TABLE 63 TABLE 64 TABLE 65

TABLE 68 TABLE 69 TABLE 70

Referral Management Market – Trends & Global Forecast to 2019

LIST OF FIGURES FIGURE 1

REFERRAL MANAGEMENT MARKET SEGMENTATION

FIGURE 2

GLOBAL REFERRAL MANAGEMENT MARKET: RESEARCH METHODOLOGY STEPS

FIGURE 3

SAMPLING FRAME: PRIMARY RESEARCH

FIGURE 4

BREAK DOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION

FIGURE 5

MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH

FIGURE 6

MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH

FIGURE 7

MARKET RESEARCH DESIGN

FIGURE 8

DATA TRIANGULATION METHODOLOGY

FIGURE 9

PROFESSIONAL REFERRALS SEGMENT TO GROW AT A HIGHER RATE IN THE FORCAST PERIOD

SOFTWARE SEGMENT CONTINUES TO DOMINATE THE REFERRAL MANAGEMENT MARKET

WEB-BASED SEGMENT ACCOUNTED FOR THE LARGEST SHARE IN THE REFERRAL MANAGEMENT MARKET

PROVIDERS SEGMENT TO GROW AT A HIGHER PACE IN THE FORECAST PERIOD 2014-2019

FIGURE 13

ASIA TO SHOW THE HIGHEST GROWTH RATE

FIGURE 14

ATTRACTIVE MARKT OPPORTUNITIES IN REFERRAL MANAGEMENT:

FIGURE 15

PROFESSIONAL REFERRALS TO WITNESS HIGHEST GROW RATE DURING THE FORECAST PERIOD

FIGURE 16

NORTH AMERICA DOMINATED THE REFERRAL MANAGEMENT MARKET IN 2014

FIGURE 17

PROFESSIONAL-REFERAL SEGMENT TO GROW AT THE FASTEST RATE AMONG THE TOP THREE SEGMENT IN THE REFERRAL MANAGEMENT MARKT, BY TYPE

FIGURE 18

ASIA TO WITNESS HIGHEST GROWTH RATE DURING THE FORECAST PERIOD

FIGURE 19

DRIVERS, RESTRAINTS, & OPPORTUNITIES

FIGURE 20

MEDICARE EHR INCENTIVE TIMELINE

FIGURE 21

MEDICAID HITECH INCENTIVE TIMELINE

FIGURE 22

HITECH E-PRESCRIBE BONUS

FIGURE 23

HITECH ACT - SUBSIDY PLAN

FIGURE 24

FACTORS AFFECTING THE ADOPTION OF REFERRAL MANAGEMENT SOLUTIONS, BY END USER

THE ADOPTION OF REFERRAL SOLUTIONS IS EXPECTED TO INCREASE IN THE FUTURE

FIGURE 26

REFERRAL MANAGEMENT PROCESS

FIGURE 27

THE PROFESSIONAL REFERRALS SEGMENT TO COMMAND THE LARGEST SHARE IN THE FORCAST PERIOD

PROFESSIONAL REFERRALS TO WITNESS THE HIGHEST GROWTH IN NORTH AMERICA

SOFTWARE SEGMENT CONTINUES TO DOMINATE THE REFERRAL MANAGEMENT MARKET

FIGURE 30

REFERRAL MANAGEMENT SOFTWARE MARKET, BY TYPE

FIGURE 31

INTEGRATED SOFTWARE SEGMENT TO GROW AT A HIGHER PACE IN THE FORECAST PERIOD

SOFTWARE MARKET TO WITNESS HIGHEST GROWTH IN NORTH AMERICA

FIGURE 10 FIGURE 11 FIGURE 12

FIGURE 25

FIGURE 28 FIGURE 29

FIGURE 32

Referral Management Market – Trends & Global Forecast to 2019

FIGURE 33

DEPLOYMENT OF ON-PREMISE, WEB-BASED, AND CLOUD-BASED SOLUTIONS

FIGURE 34

CLOUD-BASED MODE OF DELIVERY POISED TO GROW AT THE HIGHEST CAGR

FIGURE 35

PROVIDERS END-USER SEGMENT SHOWS THE FASTEST GROWTH

FIGURE 36

GEOGRAPHICAL SNAPSHOT (2014): RAPID GROWTH MARKETS ARE EMERGING AS NEW HOT SPOTS

NORTH AMERICA MARKET SNAPHOT: LARGEST SEGMENT IN THE GLOBAL REFERRAL MANAGEMENT MARKET IN 2014

EUROPE MARKET SNAPSHOT: EUROPE IS THE SECOND-LARGEST SEGMENT HOLDING A SHARE OF 22% IN THE GLOBAL REFERRAL MANAGEMENT MARKET

102

ASIA MARKET SNAPSHOT: ASIA IS THE FASTEST-GROWING SEGMENT IN THE GLOBAL REFERRAL MANAGEMENT MARKET

106

ROW MARKET SNAPSHOT: REFERRAL MANAGEMENT MARKET IN THE ROW EXPECTED TO GROW AT A CAGR OF 14.3% IN THE FORECAST PERIOD OF 2014 TO 2019

109

FIGURE 41

MARKET SHARE ANALYSIS, BY KEY PLAYER, 2014

113

FIGURE 42

STRATEGIES ADOPTED BY KEY PLAYERS OVER THE LAST THREE YEARS

116

FIGURE 43

BATTLE FOR MARKET SHARE: CLIENT ACQUISITIONS WAS THE KEY STRATEGY

117

FIGURE 44

THE U.S. IS THE MAJOR REVENUE GENERATING MARKET (~94% OF TOTAL REVENUE IN 2014) FOR TOP PLAYERS

124

FIGURE 45

EHEALTH TECHNOLOGIES, INC.: COMPANY SNAPSHOT

131

FIGURE 46

KYRUUS, INC.: COMPANY SNAPSHOT

133

FIGURE 47

REFERRALMD: COMPANY SNAPSHOT

137

FIGURE 48

CLARITY HEALTH SERVICE, INC.: COMPANY SNAPSHOT

140

FIGURE 49

ECEPTIONIST, INC.: COMPANY SNAPSHOT

145

FIGURE 37 FIGURE 38 FIGURE 39 FIGURE 40

Referral Management Market – Trends & Global Forecast to 2019

SAMPLE TABLES TABLE 1

REFERRAL MANAGEMENT SOFTWARE MARKET SIZE, BY REGION, 2012–2019 ($MILLION) Region

2012

2013

2014

CAGR%

2019

(2014–2019)

North America

Europe

Asia

RoW

Total

Source: Press Releases, Society for Participatory Medicine, Association for Patient Experience, American Association of Healthcare Administrative Management (AAHAM), Institute for Health Technology Transformation (iHT2), Healthcare Information and Management Systems Society (HIMSS), American Medical Group Association (AMGA), National Institute of Health (NIH),Agency for Healthcare Research and Quality (AHRQ), Health Research & Educational Trust (HRET), American Hospital Association (AHA), International Association of Health Policy (IAHP), Institute of Population and Public Health (IPPH), Public Health Agency of Canada, Expert Interviews, and MarketsandMarkets Analysis

North America commanded the largest share of the global referral management software market in 2014. This regional segment is poised to reach $XX million by 2019 from $XX million in 2014, at a CAGR of XX% from 2014 to 2019.

TABLE 2

NORTH AMERICA: REFERRAL MANAGEMENT STANDALONE SOLUTIONS MARKET SIZE, BY COUNTRY, 2012–2019 ($MILLION) Country

2012

2013

2014

CAGR%

2019

(2014–2019)

U.S.

Canada

Total

In 2014, the U.S. commanded the largest share of the referral management standalone solutions market in North America. This segment is poised to reach $XX million by 2019 from $XX million in 2014, at a CAGR of XX% from 2014 to 2019.

Referral Management Market – Trends & Global Forecast to 2019

TABLE 3

REFERRAL MANAGEMENT MARKET SIZE, BY MODE OF DELIVERY, 2012–2019 ($MILLION) Mode of Delivery

2012

2013

2014

CAGR% (2014–2019)

2019

Web-based

Cloud-based

On-premise

Total

Source: Press Releases, Society for Participatory Medicine, Association for Patient Experience, American Association of Healthcare Administrative Management (AAHAM), Institute for Health Technology Transformation (iHT2), Healthcare Information and Management Systems Society (HIMSS), American Medical Group Association (AMGA), National Institute of Health (NIH), Agency for Healthcare Research and Quality (AHRQ), Health Research & Educational Trust (HRET), American Hospital Association (AHA), International Association of Health Policy (IAHP), Institute of Population and Public Health (IPPH), Public Health Agency of Canada, Expert Interviews, and MarketsandMarkets Analysis

In 2014, the web-based delivery segment is expected to account for the largest share of the global referral management market. This segment is poised to reach $XX million by 2019 from $XX million in 2014, at a CAGR of XX% during the forecast period.

Referral Management Market – Trends & Global Forecast to 2019

RELATED REPORTS Report Title

Published Date

The “Home Healthcare Software” 1

“Product & Service Market - Application (Clinical, Non - Clinical), Usage (Laptop, Smartphone), Product (Agency, Clinical Management System, Telehealth, Hospice), Delivery (Web - Based, On - Premises, Cloud), End User - Global Forecast to 2018”

May 2014

http://www.marketsandmarkets.com/Market-Reports/home-health-software-market818.html

Healthcare Cloud Computing 2

(Clinical, EMR, SaaS, Private, Public, Hybrid) Market - Global Trends, Challenges, Opportunities & Forecasts (2012 – 2017)

June 2012

http://www.marketsandmarkets.com/Market-Reports/cloud-computing-healthcare-market347.html

Referral Management Market â&#x20AC;&#x201C; Trends & Global Forecast to 2019

Disclaimer: MarketsandMarkets strategic analysis services are limited publications containing valuable market information provided to a select group of customers in response to orders. Our customers acknowledge, when ordering, that MarketsandMarkets strategic analysis services are for our customersâ&#x20AC;&#x2122; internal use and not for general publication or disclosure to third parties. Quantitative market information is based primarily on interviews and therefore, is subject to fluctuation. MarketsandMarkets does not endorse any vendor, product or service depicted in its research publications. MarketsandMarkets strategic analysis publications consist of the opinions of MarketsandMarkets' research and should not be construed as statements of fact. MarketsandMarkets disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. MarketsandMarkets takes no responsibility for any incorrect information supplied to us by manufacturers or users. All trademarks, copyrights and other forms of intellectual property belong to their respective owners and may be protected by copyright. Under no circumstance may any of these be reproduced in any form without the prior written agreement of their owner. No part of this strategic analysis service may be given, lent, resold or disclosed to non-customers without written permission. Reproduction and/or transmission in any form and by any means including photocopying, mechanical, electronic, recording or otherwise, without the permission of the publisher is prohibited.

For information regarding permission, contact: Tel: 1-888-600-6441 Email: sales@marketsandmarkets.com

26 ÂŠ MarketsandMarkets