Monte Carlo-based One Marine Services is a multifaceted maritime enterprise supplying systems and equipment for communication, navigation, entertainment and safety, plus effective and integrated management for these systems. Managing Director Simone Gori discussed the company’s growth and services. Report by Antonia Cole.
ASa subsidiary of Fameline Holding Group, One Marine Services has access to a network of skilled and experienced people, plus resources, to deliver effective marine solutions. The company also works with its sister companies, One Tech and One Net Groups, to deliver high-quality, specialised equipment and services to clients.
One Marine Services offers clients a full package, including installation services and the provision of spares, as well as project management services for vessel upgrades and refits. The company works within the commercial, cruise, ferry and yacht sectors to deliver inte grated solutions that streamline management, prevent issues and provide technical assistance.
The company also offers mobile communications equipment, services and solutions, including maritime VSAT, plus others. This helps ships to improve communication, navigation and safety measures in operations. One Marine Services allows for the successful integration of this equipment, minimising risks, delays and costs for clients.
“Our main goal is to satisfy and exceed our clients’ needs,” said Managing Director Simone Gori. “Since 2021, we have seen a growth of 35 per cent in our internal revenue. This is due to our ability to work with, and support, our clients by offering individual and customised solutions.”
Synergised services
The company separates services into three main categories: navigation, communications and IT services. These combine to offer clients a complete, high-quality service that lowers risks, delays and costs. One Marine Services continuously integrates market developments into services to consistently offer the best possible options to clients.
“We provide installation and maintenance services worldwide,” explained Mr Gori. “Our professional and talented team work to provide the best solutions, tailored to each individual client.”
Due to One Marine Services’ position as part of a group, the company has access to a greater variety of specialised equipment at more competitive prices. In terms of navigation, this means that the company can offer the latest and most advanced equipment within the industry.
As well as utilising the sectors latest innovations, One Marine Services provides clients with a full maintenance and repair support contract on an annual fixed-price basis, plus drydock surveys and services.
Having a broad portfolio of tools, in combination with a global and knowledgeable service, means that clients are offered optimised navigation solutions quickly and efficiently.
In terms of connectivity, One Marine is aiming at ICT independence by deploying an Interoperable, Scalable and Modular infrastructure. This means that at a fleet level, the customer will not only be more flexible regarding vendors and contracts, but
also will get the most out of the technology available. This solution enables a future-proof infrastructure that is interoperable with different ISP’s, is scalable and modular.
In fact, One Marine enables different technologies to failover or aggregate seamlessly, improving online availability close to 100%.
One primary goal of One Marine is to provide real-time data insights to clients. By standardising the fleet's ICT, One Marine can collect and analyse vast amounts of data from each vessel. This data enables the company to offer predictive maintenance solutions, proactively addressing potential issues before they become critical. Clients benefit from increased vessel uptime and reduced operational costs.
Furthermore, this system enhances the user experience for the crew by implementing advanced management and welfare procedures, streamlining administrative tasks such as payroll management and certification tracking. Additionally, AI-powered chatbots provide instant support to crew members on common queries or concerns.
For shore staff, One Marine has a centralised digital platform that integrates all relevant information from various sources. This platform provides real-time updates on vessel status, crew
welfare reports, cyber security management and other critical data. By having access to comprehensive information at their fingertips, shore staff can make informed decisions quickly and efficiently.
Finally, the company’s IT services encompass software maintenance and cybersecurity. Maritime cyber risk management services safeguard vessels from cyber threats and vulnerabilities, in line with IMO recommendations.
One Marine Services uses advanced knowledge and expertise to guide ship owners through the adoption of a stalwart cyber risk management scheme, as well as providing IT solutions and services to maintain vessel cyber-safety.
Proactive partnerships
“We try and avoid the traditional working relationship with clients,” said Mr Gori. “In our work, we try to break down boundaries and really establish a partnership, as opposed to a transactional relationship.”
To achieve this, One Marine Services assigns a member of the company to each client to act as their point of contact. This means that the client can build a relationship with the representative and that service can be more personalised.
The company has also upgraded the software within the office to monitor client services, to proactively attend to client needs. One Marine Services can identify any expired services, then approach the client with a suitable solution.
“Our clients are very busy,” explained Mr Gori. “This is why we have these systems
in place to save them time. Our clients know they can rely on us, not just to provide exceptional services initially, but to consistently look out for them and build a relationship founded on trust and transparency.”
Every three months, One Marine Services arranges phone calls with clients to discuss any new requirements and evaluate the effectiveness of existing services. This is so the company can fully understand the client’s operation and how One Marine Services is working within it. The company aims to fully satisfy the needs of the client and this process allows for a more complete service.
Exciting events
As well as building relationships with clients, it is essential to One Marine Services to maintain relationships with suppliers, such as Alphatron Marine. Through suppliers, the company gains access to the latest innovative technology and industry developments.
“We maintain direct contact with our suppliers and partners,” said Mr Gori.
“Where possible, we like to meet in person and really develop those relationships. When exhibitions are taking place, we always take advantage of the opportunity to meet and discuss our ideas for improvement.”
One Marine Services will be attending SMM, the world-leading trade fair for the maritime industry. With over 2,000 exhibitors and 40,000 visitors from all over the world, SMM will be a significant
opportunity for the company to connect with people from across the industry.
“SMM will be great for us,” concluded Mr Gori. “We are looking to invest more into the German market and this will allow us to develop our relationships with people from around the world. I am excited to see lots of new and old faces. There are so many talented people within the sector and I’m looking forward to sharing ideas with them.”
Through these connections, One Marine Services hopes to grow in Asia, plus build even stronger foundations in Europe. Going forward, the company views environmental measures as increasingly important for the future of the industry.
Currently, One Marine Services is implementing a paperless system through the increased digitalisation of operations, greatly reducing waste. The company plans to improve environmental measures further in the future.
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