OSM Thome & Ship Management Group

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OSM Thome has been a world-leading ship and crew management company since 1989. Ship Management Group was founded in January 2023, to focus on boutique passenger ship management services for ocean and river cruise vessels. “SMG's strength lies not in its longevity, but in its innovation, fresh perspective and the extensive experience of its personnel, making it the ideal partner for OSM Thome.” Hannah Barnett learnt this, and more, from SMG Founder & CEO Jim Barreiro de León, OSM Thome Deputy COO Stig Morten Helland and OSM Thome Chief Marine Services Officer Tommy Olofsen.

The partnership between OSM Thome and Ship Management Group, formalised in July 2024, will focus on the cruise and river management sectors.

Leveraging SMG’s niche expertise and OSM Thome’s robust infrastructure, it is a perfect match.

“We are the ones with the cruise ship connections,” said Jim Barreiro de León, CEO of SMG. “We are five executives, with over 30 years’ experience each, committed to providing cruise management services to the ocean and the river segments. There is not one other cruise management company that I know of that provides services to both oceans and rivers. With OSM Thome’s infrastructure and being the world’s leading crew manager, we can tap into

each other’s expertise and resources to address market challenges.”

Ultimately, the collaboration aims to enhance efficiency and sustainability in the cruise industry. Collaborative opportunities will be explored across various domains, including technical management, crewing, travel, insurance, project management and procurement services. Comprehensive and innovative solutions will be tailored to the unique needs of each customer.

Back to basics

SMG was founded by veterans of the cruise industry last year, with the concept to

return to the basics of ship management by offering services to niche operators. he company was soon approached by OSM Thome.

“We found this joint venture attractive because it allowed us to enter into a new segment where we currently have very limited experience, and to do so with some real cruise experts makes a lot of sense,” Stig Morten Helland, Deputy COO of OSM Thome, said. “There are mutual benefits. Where one side comes with expertise and the segment knowledge, the other comes with muscle, capacity, network and infrastructure.”

Indeed, the cruise sector is a unique segment with its own demands, criteria and requirements. So, OSM Thome was keen to find the right partner to help it to move successfully into the sector.

“There are many ship managers that have tried to become cruise and river cruise managers with limited success,” said Mr Helland. “This partnership comes with something different. The experts, the ones with the core knowledge, are

the ones that engage with the owners. We will work through SMG to provide our support and services. So, from our point of view, this is a very elegant way for us to get involved in a market where there is a high barrier of entry. Many have failed; we want to do this right.”

One of the key elements of the collaboration is that SMG will contract cruise ship owners and manage the ships, while OSM will operate in the background, to provide support, services and capacity.

“This is SMG, powered by OSM Thome,” as Mr Helland put it.

Cruise and crews

SMG has a head office in Fort Lauderdale, Florida and three major clients. OSM Thome is based in Norway and currently manages more than 900 ships globally, with 31,000 employees, 29,000 of them seafarers.

“The benefit to SMG is that we come with scale,” explained Tommy Olofsen, OSM Thome Chief Marine Services Officer.

“Scale is relevant in terms of delivering cost efficient, effective solutions, but

CEOofOSMThome

also for presence and getting access to industry stakeholders, cruise and river ship owners and other decision makers.”

“We are deeply client-centric,” added Mr Barreiro de León. “Being free from corporate constraints allows us the flexibility to prioritise what's best for our clients, rather than being compelled to support internal organisational verticals.”

OSM Thome is renowned throughout the industry for its high staff welfare standards. The company is focused on treating seafarers well and therefore has a high employee retention rate.

“That is one of the features which has set OSM Thome apart from other ship managers,” said Mr Helland. “Our crew has a sense of loyalty, knowing that they’re working for a company which cares for them.”

No supply chain secrets

Both companies also value a close relationship with suppliers, viewing such relationships as a vital part of success.

OSM Thome designed aggregated procurement platform Axia to benefit suppliers, ship owners and customers alike.

“It means we can allocate more volume to the best service providers,” explained Mr Olofsen, “giving them security and consistency. And for us and our clients, we have the best prices. It also benefits ESG requirements thanks to knowing the quality of suppliers. Axia provides a totally transparent platform, which is unique because it’s open for both our suppliers and customers. Everyone has a full sense of what we’re doing. We’re not hiding anything.”

“Axia is one of the many features as to why we thought it would be interesting to work with OSM Thome,” Mr Barreiro

de León added. “We are a boutique company for niche operators, yet at the same time, we can compete with the larger players because we have the infrastructure network. That puts us in a very flexible position to shift gears, if we have to. Moreover, our cruise ship suppliers will gain from integrating with the Axia system, which will, in turn, extend greater purchasing power benefits to our cruise clients.”

The companies are expecting to launch their first jointly managed cruise ship(s) in Q1 of 2025, with a few more planned later in the year. OSM Thome will be able to

make good uses of its innovative Crew Match application, with more than 140,000 registered seafarers.

“Plus, 20,000 of those are looking for jobs in the cruise and river cruise industry,” said Mr Helland. “So, we are uniquely placed to support SMG as it expands. I don’t think any other outfit has anything like this in the world.”

Indeed, the chance to make a difference i n the lives of people directly or indirectly employed by both companies is a highly motivating factor for the partnership to flourish.

“I am driven by creating opportunities and helping people by creating careers of the future in a sustainable way,” said Mr Olofsen. “It is truly very rewarding to hire a young cadet and see them end up in a senior role.”

“In today's corporate landscape, it's rare to find a large corporation that not only claims to care about its crew but genuinely demonstrates this care through thoughtful actions – and they just happen to be great people as well,” Mr Barreiro de León concluded. “This makes our work enjoyable and fulfilling. We're not here to reinvent the industry or save the world, but there are definitely more pragmatic, logical and common-sense ways to do things. There's nothing better than working every day with people you like and clients you appreciate in a positive environment.” n

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