the knowledge

from November 2020

The taxi and private hire sector is missing out on many of the Government’s financial rescue schemes

Customer communications in the Covid crisis

Claire Miles Yell CEO

AMAJOR NEW SURVEY SHOWS direct emailing customers, 27% have started using WhatsApp, messaging, online bookings and home 26% have started calling customers and 25% have deliveries have been key to survival – started texting customers. and companies aren’t going back to Interestingly, alongside WhatsApp, a real surge in the the old ways. use of other instant messaging services was highlighted

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The taxi and private hire sector is missing out on many of the Government’s financial rescue schemes

Customer communications in the Covid crisis

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