PUTTING SECURITY AT THE HEART OF MODERN BUSINESSES
CONVERSATION WITH
CHAIRPERSON
CENTRE FOR UNCONVENTIONAL ENTREPRENEURSHIP
PUBLISHING CREDITS CHIEF EDITOR Benito Mamaile editor@businessxposure.co.za EXPERT CONTRIBUTORS Frans Nel Dr. Travis Bradberry Morgen Moyo Madelain Roscher John Lombela Jacques Loots Thabiso Gama Elena Agaragimova South African Banking Risk Information Centre PICTURES Intellectual Media Cover Interview Pictures Credit: York Zucchi DESIGNERS Intellectual Media and Communications LEGAL Loots Attorneys Gama Attorneys ACCOUNTS Istora Rapule accounts@businessxposure.co.za
YORK ZUCCHI Chairperson, Centre for Unconventional Entrepreneurship
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Swiss Born Investor & Entrepreneur
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Agri SA launches new commercial company
National Business Xposure and Intellectual Media and Communications considers its sources reliable and verifies as much data as possible. National Business Xposure (EAN 0 606110 895835). However, inaccuracies can occur, consequently readers using this information do so at their own risks. National Business Xposure does not accept responsibility for omissions or errors. the points of view expressed in articles by attributing writers and/or in advertisements included in this magazine do not necessarily represent those of the publisher. Any resemblance to real persons, living or dead is purely coincidental. Whilst every effort is made to ensure the accuracy of the information contained within this magazine, no legal responsibility will be accepted by the publishers for loss arising from use of this information published. All rights reserved. No part of this publication may be reproduced or stored in a retrievable system in any form or by any means without the prior written consent of the publisher.
BENITO MAMAILE CEO & Business Development, Intellectual Media and Communications Platform Architect & Chief Editor, National Business Xposure South Africa
JACQUES LOOTS Admitted Attorney & CEO Loots Attorneys South Africa
DR. TRAVIS BRADBERRY Coauthor of Emotional Intelligence President at TalentSmart United States of America
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ELENA AGARAMIGOVA CEO & Talent Development Agar Consultancy United Arab Emirates, Dubai
MADELAIN ROSCHER MD, Multi Award Winning PR Specialist at PR Worx South Africa
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THABISO GAMA Admitted Attorney & CEO Gama Attorneys South Africa
CHIEF EDITOR’S LETTER
UNDERSTANDING THE ENTREPRENEURIAL LIFE-CYCLE ” The entrepreneurs’ mindset is an attitude to life. Entrepreneurs are not born, they are panel beaten to shape.” – York Zucchi
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www.fico.com
COVER INTERVIEW
York Zucchi
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COVER INTERVIEW
Exclusive CHAT
York Zucchi
Y
The ashes of failure are the best fertilizer for your next adventure. Failure is hard but don't let it hurt you more than it needs to. Failure is just a hard teacher and not a reflection of who you are. Learn, adapt and go for round two - YORK ZUCCHI
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COVER INTERVIEW
York Zucchi is a Swiss-born investor and entrepreneur. He has started numerous businesses (healthcare, IT tourism, academia, etc); some failed and some succeeded. He is passionate about entrepreneurship, Africa and coffee and believes that the right mixture of these 3 will make Africa the continent to be for the next 20 years.
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COVER INTERVIEW
• • •
• York Zucchi | TEDx Pretoria, 2015
• • • •
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COVER INTERVIEW
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MONEY MATTERS
The rise of digital banking Contributed by
John Lombela Managing Director
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GET INSPIRED ON THE GO
AVALAIBLE ON
TECHNOLOGY
How SMEs can leverage e-Commerce to grow their business Contributed by
Gabriel Swanepoel Vice President Business Integration
location before COVID-19, was less than it is now. We are required to wear a mask, wait in a queue outside a shop, keep a two-meter distance – let’s think about these behaviors from a consumer perspective. If I can access the same goods and services, either online or through a mobile app, and I’m able to have it delivered at my house, or I’m able to pick it up on the curb-side, then that starts to make a lot more sense to me as a consumer. If friction can be removed, it should be removed.
LEVERAGING ECOMMERCE – THE KEY TO GROW YOUR MICRO OR SMALL BUSINESS In the South Africa of about 15 years ago, total retail sales via ecommerce hovered at R2 billion. This year, the estimate for total online retail sales is close to R14 billion – a phenomenal 700 percent increase. Ecommerce is not new of course, but certainly, a lot has happened in the past few months to make everyone think more in depth about what they buy and why. It has become top of mind for many people to find the easier, safer and faster way to buy – with more convenience and peace of mind. COVID-19 didn’t give rise to ecommerce, but the sweeping lifestyle changes that the pandemic mandated, have absolutely accelerated our use of ecommerce. CONSUMER BEHAVIOUR IS CHANGING With the rise of the pandemic, globally and in South Africa, people are now more concerned with hygiene. 14
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From a business perspective and taking a closer look at the South African market, SMEs must think about what has fundamentally changed in the way that people are interacting. How many of the things that you bought last year face to face, are you now buying electronically? Have you recently tapped a card, scanned a QR code, dipped into an eWallet, shopped from your couch? If your own use of cash has reduced over the past few months, you can be almost certain that this is most likely the case for your own customers too. During South Africa’s initial lockdown, our Mastercard consumer sentiment study clocked three quarters (75 percent) of South African respondents saying they are using contactless. That was April. I think that in the coming months, we will see many more people using contactless payments. In a way, the friction that consumers experienced at the physical checkout
Understanding the reason behind behaviors is affecting the way we think about payments in general and how checkout works. If you think about it from a merchant perspective, then what should be top of mind? Clearly, an online presence is absolutely key, in whichever way or form. Equally important to having an online presence is acknowledging the impact of consumer interaction and engagement – ratings matter, engaging with consumers matter, dealing with complaints effectively and fast across all channels matter. The need to go digital is driven by multiple factors, but three in particular have taken on a heightened importance in a COVID-19 landscape: Increased competition, higher customer expectations and deeper financial pressures. As technology further evolves, we need to be cognisant of the factors that drive this for us. TO REMAIN COMPETITIVE, YOU NEED TO BE IN THE ECOMMERCE SPACE Consumers no longer face the traditional barriers in terms of interacting with your competition in order to affect a sale.
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TECHNOLOGY Online access, the way that products can be researched, and how people can interact in a secure and safe manner across different platforms, allow them to reach out for the best price.
In terms of QR payment in South Africa, we’ve seen a considerable rise since COVID-19 as the likes of Pick n Pay and Shoprite deployed QR codes at the POS as a checkout mechanism.
Think about how you can differentiate. What is the specific value proposition that you deliver from a product point of view? Can this be adapted to particular consumer expectations?
MULTIPLE BUSINESS CATEGORIES BENEFIT FROM ECOMMERCE
According to Mastercard data, for every $100 spent in MEA, half ($47) was spent on ecommerce in May compared to a third ($35) of this figure in February this year. A recent Nielsen survey indicates that consumers are doing more shopping online now than prior to the novel COVID-19 outbreak, with around 30% of South Africans, Nigeria and Kenya doing so. There is a steep increase in e-commerce, including making purchases on mobile.
While groceries are still strong in ecommerce, we are seeing an increase in spend in very interesting categories that we didn’t necessarily anticipate. Within the gaming world, for example, consumers are much more interested in signing up for full services that allow for entertainment at home. So be open to the opportunities for your product or service. THE ECOMMERCE TOOLS YOU NEED TO GO DIGITAL ARE AVAILABLE COVID-19 has really highlighted for many South African entrepreneurs what is needed to keep business going.
MOBILE CHECKOUT IS CRUCIAL When we think about digital commerce or ecommerce, it’s not just the web browser anymore, it has expanded across most of the channels that are available to us today. In a COVID-19 world, we don’t necessarily want to interact with a point of sale (POS) device to type in our pin. We also want to be able to scan a QR code, and access information from our mobile handsets. The contribution from mobile to digital ecommerce globally is said to be as high as 40.
And that shows the importance of mobile payment technology. We know that 54 percent of South African internet access comes from mobile handsets. We know that it is important at the POS to not physically interact. So, where we can have a touchless checkout, that would be preferable.
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And because we recognise how crucial small businesses are to the economy, Mastercard has also adopted a vital and stabilising role in enabling commerce by setting small businesses up with an online presence to safely accept digital payments. SimplyBlu is an example of this – a result of our partnership with Standard Bank. Powered by Simplify Commerce, this solution helps small businesses cross the digital divide and enter the world of electronic trading. It provides businesses with a one-stop shop to easily set up an online store with billing facilities and the ability to accept a range of payments.
For SMEs in South Africa, it is important to adapt ecommerce technology that will encourage their customers to access their goods and services from across all channels and platforms, and meeting the customer where they want to interact. Go digital, grow digital – it’s the future.
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TECHNOLOGY
Putting security at the heart of modern businesses Presented by
Living in a digital, connected age opens up significant opportunities to improve and reimagine how people live, work and learn – but being connected through a proliferation of devices, particularly as remote working continues to grow, also opens up new avenues of attack for cunning cybercriminals.
Ă—
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For Entrepreneurs by Entrepreneurs
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LET’S TALK LEGAL
COMPETITION LAW: PRICE DISCRIMINATION
THABISO GAMA Corporate & Commercial Attorney & Director | Gama Attorneys Inc.
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BUSINESS FOCUS
Massive NEW DEVELOPMENT in KZN set to create over 36,000 jobs Contributed by
Correspondent
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AGRICULTURE
Agri SA launches new commercial company
PRESS RELEASE
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www.agrisa.co.za
REAL ESTATE
Disruption in real estate myth dispelled by Covid-19 despite rise in PropTech Contributed by
Correspondent
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