Progressive Techniques Inc. Leadership Academy Plan
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Table of Contents
Package 1: Management Development Training Package 2: Executive & Business Coaching Package 3: Human Resource Consulting
Package 4: Inspirational/ Motivational Keynotes Partial List of Client Contact Information
Package 1: Management Development Training
Communication Leadership Diversity and Inclusion General Business
Customization provided based on client(s) need
Communicating with Confidence Leveraging Communication Styles
Communication
The Power of Listening in the Workplace The Power of Non-verbal Communication Communicating Across Generations
Communicating with Confidence • Communication is an essential business skill. In each interaction, it is not what you communicate, but how you communicate the message that makes the difference. Confident communicators embody no one single cookie cutter form. The commonality they share is knowing their audience, knowing the message they want to share and connecting the two. • Identify strategies that convey confidence • Cultivate techniques that engage and empower others
Leveraging Communication Styles ✓ Demonstrate the importance of working with different communication styles
Communication styles are critical to understand to avoid conflict and misunderstandings in the workplace. It enhances your ability to comprehend and find ways to encourage and promote common ground.
✓ Describe the different communication styles and how they show up in the workplace Leveraging communication styles is a way to build collaboration among employees which leads to greater organizational success.
LISTENING IS OFTEN THE FORGOTTEN SKILL
The Power of Listening in the Workplace Listening applied effectively in communication, is a tremendous gift to others in building relationships. The art of listening is to mindfully focus on what others say to comprehend the true meaning of the words spoken. • Cultivate techniques to become a better listener • Discover and understand the different levels of listening
We are consistently communicating with others in ways usually unrecognized by tone of voice, facial expressions, eye contact and posture.
The Power of Non-verbal Communication
Non-verbal communication is over 90% of how we communicate with others and it is important we realize how relationships are impacted when our words and actions are not congruent. ➢ Create trust and rapport in relationships by sending non-verbal signal that align with your words ➢ Learn how to accurately read non-verbal cues that take place in the workplace
Consider: Is the message sent, the message meant?
Communicating Across Generations Consider: Why is it critical to learn how to leverage the way we communicate across generations ?
Communicating across generations in the workplace is more important than ever, but it is also more challenging.
Key components: Identify barriers to communicating across generations Learn how to personalize your approach for increased effectiveness
As we work to build more effective organizations, this skill will be essential to minimize conflict and build collaboration.
Intentional Leadership From Peer to Boss
Leadership
Emotional Intelligence (EQ) in Leadership The Disruptive Leader Leading through Change
Intentional leadership is about making sure your actions and behaviors are aligned. Intentional leadership is about having the courage to lead authentically with influence and power. Intentional leadership is critical for developing key relationships that build a stronger workplace culture. â–Ş Learn key elements necessary for intentional leadership â–Ş
Cultivate strategies that build mindfulness, increase accountability and influence in the workplace
Intentional Leadership
From Peer to Boss Becoming the boss is an exciting transition, but it also can be a little unsettling. This is especially true if you are now managing people who used to be your peers. It is important to establish your credibility and authority without acting like the promotion has gone to your head. Navigate the path to your new role with guidance and skill from other colleagues who can share insights and knowledge that will be helpful to you. • Discover strategies that are effective in managing
• Identify key techniques helpful to use in the first 90 days
Emotional Intelligence (EQ) in Leadership Emotional Intelligence (EQ) is defined as the ability to understand and manage your own emotions, as well as recognize and influence the emotions of those around you. Leaders set the tone for their organization and it is critical they are aware of and know how to leverage emotional intelligence with those they lead. • Develop techniques to use concepts of emotional intelligence with your team • Describe the four components of emotional intelligence
The Disruptive Leader challenge the status quo
In the fast-paced world of constant change, disruption is that competitive pressure to innovate and shake up the status quo to grow your organization and people. If leaders don’t challenge the status quo and get out of their comfort zone, they will struggle to compete in the wider business world. � Develop initiatives that provide guidance during chaos � Explain and share with your team the reason why disruption is needed at this time because this will foster a cultural environment of truth and transparency
Corporate examples of companies who waited too long to challenge the status quo: Blockbuster, Blackberry and Kodak
Leading through Change Change is the new normal for most organizations today. In order for businesses to survive and thrive in the current competitive environment, they will need to change quickly and successfully. The ability to manage change must be a core competency that all leaders must cultivate; yet many have difficulty making the shift because they are okay with sameness. ➢ Describe keys that help with change management
➢ Cultivate a culture of accountability and ownership at every level of the organization
Diversity and Inclusion Diversity and Inclusion
Cultural Intelligence (CQ) Unconscious Bias
Diversity has been defined as having a seat at the table and inclusion is having a voice at the table.
Diversity and Inclusion Diversity and inclusion are more than policies, programs and checking off the box. It is important that you identify the voices missing from your table. Progressive businesses understand the value of having a robust diversity and inclusion initiative. ▪ Promote training and other events that bring awareness of diversity and inclusion in the workplace • Establish clear communication strategy and messaging around diversity and inclusion
Statistics show that diverse workplaces outpace their competitors by respecting the unique perspectives and potential of all team members.
Cultural Intelligence (CQ) • Cultural intelligence extends beyond simply recognizing cultural differences.
• It also helps you to positively impact your ability to communicate, network and lead in a diverse workplace culture and a globalized marketplace. • Cultural intelligence positions leaders to focus on how they relate and work across domestic and international cultures. Cultural intelligence helps organizations maximize teamwork in groups where people act and think differently. Strategies: Create productive relationships based on understanding people’s differences Communicate effectively in different cultural settings
Unconscious Bias Unconscious bias is an issue in the workplace today that impacts many areas such as, promotions, recruiting and retention, just to name a few. Influences such as our backgrounds and experiences all play a part in shaping our choices and perspectives of how we view others. We may try to be as
objective as possible when making important decisions as it relates to work, but we are all subject to unconscious bias (also known as implicit bias) in one way or another. The more we become aware of are biases, the more we can work to manage them. ➢
Describe the different types of bias commonly seen in the workplace
➢
Develop techniques to help manage bias in the workplace
Package 2:
Executive/Business Coaching
Executive/Business Coaching
Coaching by definition refers to partnering with clients in a way that opens up their mind to look for creative ways that inspire them to be their very best professionally and personally. Coaching helps the client see they are the expert in their world and we are the guide to help pull it out of them. Coaching is about recognizing where you are now, where you want to be and then closing the gap. Our coaching helps you with: • Clarifying, discovering and finding out where the client wants to be…helping them find true north • Supporting self-discovery and trusting them to be true to be themselves • Holding the client accountable and being responsible for their actions • Providing support and guidance to the client about their specific needs
Package 3:
Human Resource Consulting
HR Policies to Guide the Workplace (Mgmt and Non Mgmt Employees ) Harassment Changing Workplace Culture to Increase Talent Retention HR Consulting (small business & special projects)
HR Policies to Guide the Workplace Management and Non-Management Policies
Policies outline a company’s obligations towards its employees and the standards and behavior that the organization needs to maintain. The is inclusive of the paperwork that is required to implement each policy and maintain consistency in how matters are addressed and resolved.
• Provide managers strategies for policy administration • Establish a format to streamline processes Two Guides Are better than one !
Harassment Online - Physical - Psychological - Sexual Verbal - Discrimination - Power
Understanding of workplace harassment better equips managers to help a victim deal with their experiences. Strategies for navigating harassment are critical to organizational success. •
Equip employed with understanding the harassment process
•
Provide strategies on how to properly do investigations
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Eliminate harassment before it becomes severe and pervasive enough to violate the law
Changing Workplace Culture to Increase Retention
• Identify key strategies for creating a positive workplace culture • Discover the root of the problem that impact culture
Maintaining good employee relations is critical to creating a positive work culture. Learn strategies to help you create a culture of inclusivity, engagement, and success.
HR Consulting (Outsourcing for Small Businesses & Special Projects) In the work place today filled with constant change, in downsizing and resizing, often times HR Departments are outsourced. We provide One Stop consulting to help with administrative and consultative needs. Services
DEVELOPING COMPANY SPECIFIC STRATEGIES IN:
EMPLOYEE RELATIONS
TALENT ACQUISITIONS
and more...
BENEFITS
EMPLOYEE HANDBOOK
Package 4:
Inspirational/Motivational Keynotes
Inspirational/Motivational Keynotes Most Requested Topics
• Developing a Better You! • The Power of Authenticity • Intentional Leadership • Staying Positive in the Midst of Change • The Disruptive Leader • The Will to Win • Taking off the Mask
Partial List of Clients
Georgia Power Delta Air Lines, Inc. American Airlines, Inc. Air Canada The Coca-Cola Company Grady Health System Chick-fil-A, Inc. Taco Bell The Atlanta Heart Association Clayton County Water Authority (CCWA) Hartsfield-Jackson Atlanta International Airport AT&T Centers for Disease Control and Prevention (CDC) National Aeronautics and Space Administration (NASA)
Contact Information (For Customized Programs or more information)
Nancy J. Lewis, President, MS, SHRM-CP, PHR, RCC Email: nancy@progressivetechniquesinc.com Office: (770) 964-5533 Cell: (404) 788-1975 Website: www.progressivetechniquesinc.com
Marquita Kendrick, Lead Facilitator Email: marquita@progressivetechniquesinc.com Office: (770) 964-5533 Cell: (404) 838-6549