PEOPLE. PROJECTS. PARTNERSHIPS.

PROHOC 3.0

A story that began in 1996 has now reached its third chapter. At Prohoc we have created a new group structure with three subsidiaries, but more importantly, we have redefined our purpose.

Happiness is what happens when you do meaningful things and make yourself meaningful to others. This is a quote from modern philosopher Frank Martela and it nicely captures our redefined WHY. We believe that successful businesses will become platforms of wellbeing and happiness, offering people, both employees and customers, the ability to fulfill their need for meaningfulness. This is at heart what Prohoc 3.0 is set to offer. It means we further promote a culture where leadership means to serve and where empowering people is the main objective. We promote extraordinary employee and customer experience. The WHAT we do, is great service and project solutions to our customers, but the HOW we do it, focuses on SERVING PEOPLE. “During this extraordinary spring, we set our course to redefine what we are really here for. The course we need to navigate calls for a faster ship with a direct link to adding value, meaning ability to create both Employee and Customer value. Everything we do needs to drive either or both. Our mission is to

EMPOWER PEOPLE TO SHINE IN THE WORLD OF PROJECTS

and we aim to become THE MOST VALUED PROJECT PARTNER.”, says CEO Matti Manner.

The business environment is developing and changing fast. It is under constant transformation. The project scene includes investments in renewable energy and at the same time industrial assets without viable future as they are, will be dismantled or modified for a new service. New technologies bring in new requirements and the traditional way of industrial project execution might not be anymore the most feasible approach.

Prohoc provides a fresh and innovative option as an efficient, flexible, and agile project partner. Due to our independent position from any manufacturer, engineering, or construction contractor, we are capable to provide unique and lean, customer and case specific project solutions. We will combine our and our partners highest competences and utilize decades of experience, that we have gained together with our customers.

We aim for becoming the most valued project partner. Our services can be rapidly modified and adjusted to provide the most suitable solution to our customers' needs. We are open and excited to review and implement the most feasible service for each customer and project. We always deliver what we promise, but never compromise safety. The value delivered today is important, but the value delivered tomorrow is even more important. Ultimately our aim is to exceed our customers’ expectations every day.

“In our recent customer survey, we received invaluable feedback on future expectations of our customers. It is great to see that the new services we have been building for a while are really sought after by our customers. These include total site management services, remotely operated project and site services, and becoming more globally operating partner.”, says CBO Samuli Kyttälä.

Employees’ well-being is a key to satisfied customers and company wealth. Based on multiple surveys, including UN studies, Heskett et al, value is created by satisfied, loyal and productive employees. Employee satisfaction - and employee value - is a result of high-quality support services and company practices that support the employees and enable them to deliver premium service to our customers. This is what Prohoc 3.0 is delivering. “We feel that we have really found our WHY. Building a team of well-being employees brings VALUE IS CREATED the best out of company and our services, and BY FOCUSING ON more importantly, it generates a company cul- PEOPLE FIRST ture that we can all be proud of.” says CEO Matti Manner. STRATEGY WHERE

Prohoc has measured the employee value MANAGEMENT’S MAIN building blocks for years. Employee net pro- RESPONSIBILITY IS moter score (eNPS) is the most important KPI of the company and keeps steadily increasing TO SERVE THE VALUE floating currently in +55 which is already a CREATORS. good result. However, the target level is even higher, and company aims to bypass level of +60 by 2022.

“You usually get what you measure. In addition to eNPS, we measure work ability, stress level, feedback, work conditions and many other KPI’s on quarterly basis.” says CHRO Ilkka Palola.

“Measures generate actions. All deviations are handled with a similar process as we manage customer feedback. It is out most important to help our people to balanced work life and to be successful in their daily tasks.” says Ilkka.

How can you improve the employee value? Work life surveys scanning the service business emphasize the same factors that Prohoc employees have stated: Good leadership, common vision, ability to develop yourself as a human and as a professional, and motivating work opportunities. It is living that meaningfulness into a reality, every day and project by project. We welcome our partners to build this with us - together!

INTRODUCING: PROHOC'S SYMBOL

Capsulizing empowerment

Every business leader, thinking consumer and sighted tradesperson is familiar with the idea of logo: a simple identifier of something abstruse. Logo is a face of an intangible entity, like a business organization or your favorite death metal band.

Good logo has personality and is distinguishable. And after time, something abstract can become concrete: an ownable, valuable asset. Symbol of trust and shared prosperity. Cool mark to perfect your otherwise average sweatshirt.

Prohoc is an organization of steady fundaments and adaptable mindset. With the most ambitious workout for future-proofed business strategy, it became clear that we need to show the change. You're now facing the most streamlined and focused version Prohoc.

Prohoc's symbol is a reminder and a promise: that we're always advancing and never alone. We work for sustainable future and we reach our goals through co-operation. We define success by people's wellbeing. Empowering means growing together.

Let's symbolize that.

Jonne-Pekka Stenroos

ART DIRECTOR AT STAART