1.5 Interpersonal communication? Kaija-Liisa Kivimäki & Saija Råtts
WHAT IS INTERPERSONAL COMMUNICATION?
Good communication skills form the foundation of professional skills in any line of work today.
Communication involves verbal and non-verbal elements as well as voice tone and volume.
The participant’s personal communication traits and history influence communication.
Social action, interaction and goals INTERPERSONAL
COMMUNICATION INVOLVES MORE THAN ONE COMMUNICATOR WHICH MAKES IT
A SOCIAL ACTION.
The following message-centered functions serve the pursuit of social goals:Â INTERACTION MANAGEMENT (CONVERSATIONAL COHERENCE),
slaoG laicoS
RELATIONSHIP MANAGEMENT (RELATIONSHIP MAINTENANCE),
AS WELL AS GAINING COMPLIANCE, ACQUIRING INFORMATION AND ENTERTAINING.
The Role of Context CONTEXT has a significant role in interpersonal communication.
WHAT WE LEARN ABOUT
TO COMMUNICATE
communication is an outcome of belonging to a particular culture blended with our personality.
in an intercultural context is even more challenging as we are mixing different cultures and personalities.
acnarF augniL
Looking at interpersonal communication in an intercultural framework, we are often dealing with communication conducted in international English, or English as lingua franca.
Technological advances and interpersonal communication Technological advances facilitate new aspects of interpersonal communication.
People meet and get to know each other online which sets new challenges and requirements for successful interpersonal communication.
INTERCULTURAL online encounters lead into more complex settings of interpersonal communication. This creates demand for a new set of interpersonal communication skills.
THINK ABOUT THIS: Make a list of how many online networks you belong to (Snap Chat, Instagram etc.) What is important to understand when you post messages online? Write down some (3 - 5) basic guidelines that you consider important.
PEOPLE AND TECHNOLOGY AT ITS BEST