Trusted Technology Partner
Wall Arm and Wall Cabinet Service and Maintenance
Total Protection Service Program (Minimum Commitments May Apply) Our Total Protection Service program for Wall Mounted Workstations (WMW) provides on-site resources for both in and out of warranty repairs and maintenance. The field technicians are actually Add-On Data employees who are factory trained and certified from each of the WMW vendors we support. Many of the WOW manufactures and our competitors will contract out the work to a dispatch service — they send a technician, who is not factory trained and often so unfamiliar with the WMW that they will have to call technical support for disassembly instructions.
We support ALL major WMW manufacturers including Ergotron, GCX, Humanscale, Jaco, Metro-Flo, and Rubbermaid. In WArrAnTy Most WMW manufacturers do not provide on-site service coverage. They deem these items Customer Replaceable parts which means they will send you the parts and you will have to replace them yourself. These items are difficult to replace even for Clinical Engineering and Facilities Departments —who should be focusing on more complex and critical hospital equipment.
OuT Of WArrAnTy Once your factory warranty has expired, renewal can be exorbitantly expensive or completely unavailable. Part availability can also become an issue since manufacturers will typically end of life a WMW every three to five years leaving them with limited replacement parts. This will never be an issue for Add-On Data covered carts since we have close relationships with many of the WMW manufacturers OEM’s and maintain an extensive inventory of new and refurbished parts for legacy carts.
BenefITS ■ A two-minute call to your dedicated Customer Support and we handle the rest ■ All field technicians are factory trained and Add-On Data employees ■ An extensive inventory of new and refurbished parts for current and legacy carts
WMW Preventative Maintenance Program (25-WMW minimum commitment) Benefit from our team of certified technicians, who can help maximize your point-of-care computing investments and maintain your operational efficiencies. Add-On Data’s preventative maintenance service offers a comprehensive evaluation of your wall mount workstation (WMW) inventory, including a multipoint inspection. A detailed service report on all evaluated WMW will be provided following inspection. BenefITS ■ Maximize WMW life and achieve optimum WMW conditioning ■ Simple upkeep optimizes WMW performance ■ Extend WMW life by maintaining condition of WMW ■ Safeguard operational efficiency and maintain uptime ■ Improve workflow and patient care ■ Improve asset management and extend asset life cycle
Wall Mounted Workstations InCluDeS ■ Once a year on-site scheduled maintenance visits on or before the anniversary date of purchase ■ Detailed inspection of entire WMW ■ Factory designed preventive maintenance checklist used to evaluate entire WMW ■ Replacement of worn, broken and/or defective parts ■ A detailed service report on each WMW upon completion, documenting any and all required services ■ Customer follow-up to ensure satisfaction ■ 30-day warranty on parts and labor ■ Extend factory warranty for 2 additional years with active annual maintenance contract
Our experienced professionals can turn your healthcare technology investments into a powerful advantage.
Learn More. Call Add-On Data Today!
©2012 Add On Data. All rights reserved.
323 Andover Street
P
978.988.1900
Wilmington, MA 01887
F
978.988.1919
USA
E
sales@addondata.com
W
www.addondata.com 07.12