IT Sanity
Ticket Builder
Ticket Management using Outlook How does an IT department manage their workload? If you don’t have a tracking system, you’re like most IT departments. They operate on interruptions. The last thing that was put in their laps becomes the most urgent item. There is rarely any tracking or management of requested work, leaving far too little time to investigate the root cause of any problem. How can you make sure the important things get done, and not get overrun with unimportant, but urgent requests? Can you analyze who is making the most requests? How do you measure the success of the IT worker? What do you need to report to your management, so that they know you are on track? Do you share with everyone, what you are working on? How can one person pick up where another has left off?
What is Ticket Builder? Ticket Builder is a full featured ticket tracking and management system built into Microsoft Outlook. It is designed for IT departments that want to provide for all user requests while using a simple and unobtrusive tool to capture all the work that needs to take place.
captures all the work is essential to each IT team member. This provides IT management with clear data to track the performance of their IT team, and provide transparency into the efficiency of the team members.
Ticket Builder Features Anyone can start a ticket by sending an email, from any device.
Ticket Builder is built to identify common root causes so that the real problems get resolved vs. reacting in a “firefighting” mode. It creates a complete audit trail for a request, from its inception, what work was performed and the parts that may have been needed to correct the problem.
All email conversations, time worked and parts for resolving a ticket are captured per ticket.
Ticket Builder is designed by an active IT team that use it everyday. Making sure that the system simply and reliably
Easily extensible using Outlook views and filters.
Full inventory system is included to track parts. Each ticket can be assigned to an IT team member to be worked, along with status and priority. Supports multiple users and multiple sites.
Outlook-based Applications - Why Outlook? The reality is that the cost driver in technology implementations is not the technology, but the cost to train the users on new systems and processes. You can put a Ferrari in the hands of an untrained driver, and you’ll have a formula for failure. Since most people in business spend a large portion of their day in Microsoft Outlook, Outlook applications can be the lowest cost method to implement many customized applications.
Building an application into Outlook provides many advantages, including:
Minimal training needed for users and IT Staff No additional software licenses to purchase per user Use standard Active Directory to manage user access rights Updates are instantly deployed to the whole organization Tailored for your unique business requirements
IT Sanity
Reports on Key Performance Indicators to track the status and progress of the requests. Installed on premise, so that all the data is secured, managed, archived and backed up locally. Works with Microsoft Outlook 2007, 2010, and 2013
Ticket Builder - How it Works: Ticket Builder uses 1 dedicated PC running Microsoft Outlook, and Public Folders to generate tickets from all incoming email requests. Each request is evaluated based on filing rules and assigned the appropriate ticket number, status, priority and even notification to a specific IT team member. Any subsequent emails, time entries and parts with the same ticket number are stored with the ticket. Requirements: 1 Dedicated PC with Microsoft Windows XP, 7 or 8, running Microsoft Office 2007, 2010 Microsoft Exchange Server 2003, 2007, or 2010 with Public Folders Microsoft Outlook 2007, 2010 for IT staff Microsoft Access for reporting
TECHBLDRS SOLUTIONS: TECHBLDRS now has twelve years experience bringing the hard-earned best IT practices from Corporate America to Small Businesses. Our only reason for being in business is to help our clients succeed.
WE ARE DIFFERENT! We are business people first. We know the challenges you face first-hand and how to solve them. We have the battle scars to provide business advice, not just technology advice. We deliver timely and professional service in plain talk. We help your staff use the system you already own more effectively. The TECHBLDRS way is easy, simple and logical. It works to enable your company to sustain greater focus on core business tasks and objectives. We believe in technology that works for you - easy, seamless, behind the scenes technology that serves you, not the other way around! Talk to us about our Technology Building Process: Restart DR: Backup is no longer enough! Performance Coaching: Enhancing your Employees.
Price: $2999.95 - One-time installation of Ticket Builder and Jump Start training for the IT staff. $199.95 / month - use of Ticket Builder and continual support for the IT staff
30 Day Money Back Guarantee We are 100% sure of Ticket Builder. If for any reason it’s not working for you, we’ll take it back.
Bring some Sanity to IT The hard part with changing IT departments is getting use to a new philosophy of learning new efficiencies, dealing with root cause issues, and tracking work. It’s a discipline that brings structure for gauging the progress of the IT organization, and increasing efficiency for all users. The IT Sanity suite of processes and tools work to provide the best practice structures to manage the ever changing needs of the IT department.
Ticket Builder brings sanity to IT!
Document/Paper Management: Managing Time, Labor, Space, and Money. Purchased vs. Managed PCs: Which is Cheaper? Tailored Applications for the Construction Industry: The Power of what you already own! Better Storage Solutions: Dealing with the Flood of Data. Going GREEN: Real Cost Savings.
What Clients are saying about us... “Working as an IT staff of 1, these tools make the process simple. Now, I can show them where I spend my time.” “I didn’t know Outlook was so powerful! Everyone gets it. Setup was simple. We’re up and running in hours.” “There’s no guessing what my team is working on, or how efficient they are. It’s great to show some metrics.”
TECHBLDRS: Simplifying Your Work Life! - 604 Gordon Dr., Exton, PA 19341 | Tel 610.937.0900 | www.TechBldrs.com -