Industry: Hazlett Information Services – a small business making a big splash in property

Hazlett Information Services –an Australian, family-run success

By Aoife Garvan

Australia’s small business and family enterprise sector represents the heart and soul of our communities. Daily, we utilise their products and services, whether it’s the family run café on the corner of your street or the conveyancing services supporting their local community.

Australia’s small business and family enterprise sector represents the heart and soul of our communities. Daily, we utilise their products and services, whether it’s the family run café on the corner of your street or the conveyancing services supporting their local community.

Small businesses, defined as entities that employ less than 20 people, account for between 97.4% to 98.4% of all businesses nationwide, contributing $418 billion in GDP in 2018-19, equivalent to 32% of Australia’s total economy. Though small by name, their value is certainly significant.

And according to the KPMG and Family Business Australia Survey of Family Businesses 2009 (in conjunction with Bond University), 70% of all businesses in Australia are family-run.

Flying the flag for both categories in the property industry is Hazlett Information Services, or more commonly known as Hazlett’s by its loyal customer base.

Based in NSW, Hazlett Information Services provides a complete range of services to its clients, including Land Title searches, Sydney Water and processing stamp duty transactions as a client service provider for Revenue NSW. Ross Hazlett, as a young, determined entrepreneur kickstarted Hazlett Information Services at 24 years of age – almost 50 years ago.

“I started my business with three firms as my first customers – we now have more than 500 using our services today,” shared Hazlett.

As Ross’ business grew, so did his family and he now runs Hazlett information Services side-by-side his two sons, Mark and Matt. With his sons next to him, they continue to provide a trusted customer experience and innovate for the future of their family business and customers.

“We pride ourselves on the personal service that we’ve provided our customers from day one. That’s how we’ve become New South Wales’ most trusted information provider.

“The digital age is upon us and as a progressive, forward-thinking business we want to ensure that we provide our customers with an ongoing positive experience. To support us with this, we now host our search services on PEXA Plus’ Marketplace. For us it was a natural evolution of our services and provides us with the opportunity to grow, moving across the NSW boarder into other states”, said Hazlett.

The future is bright for this Australian, family-run success story. And for property lawyers and conveyancers, you can order your Hazlett Information Services searches on PEXA Plus’ Marketplace today for a streamlined, digital experience.