Innovation

The Bed Bureau

“MSECC’s invaluable booking and capacity tracking tool has supported the reduction in turnaround of referral to placement from two hours to 15 minutes.” Gary Spurway, MSE University Hospitals Group

MSECC brought together a single community bed service for residents of MSE, drawing on digital innovation to effectively manage the pooling of our resources. Through our collaborative service, three acute hospitals and all out of area hospitals refer to one system-wide resource, with common oversight and acceptance criteria, which we call The Bed Bureau. This is supported by The Bed Bureau App; bespoke software developed by one of our collaborative partners’ digital arm to give staff visible control and manage all bed space across our collaborative’s network efficiently.

In December 2021, MSECC rapidly introduced a Virtual Hospital (VH), implementing respiratory and frailty wards to support up to 135 patients in response to the Omicron wave of Covid-19 and winter pressures.

The Frailty Virtual Ward is supported by Carecall24 7, utilising the care technology service, to provide telecare to enable proactive support plans to be initiated in response to trends and flags that indicate a pattern or change in health needs.

Our work using Whzan health monitoring technology in care homes has been cited within briefings at No.10 as an area of best practice

Referral to placement time reduced