Setting Standards
Corporate profile
Contents Provident Estate
3
Our Vision, Our Mission
4
Why Provident Estate
5
History & Milestones
6
Synopsis 7 The Masterminds of Provident Estate
8
Our Team
9
Services We Offer
10
Marketing
11
Marketing applications
12
Facts about Provident Estate
13
Contact Us
13
Provident Estate
IS A FULL BROKERAGE SERVICE COMPANY
• Residential Sales & Leasing • Commercial Sales & Leasing • Property Management • Investment Opportunities • Project Marketing Service
Provident Estate
Corporate profile 2013
3
Our Vision We, at Provident Estate aim to be the pillar of success and are unparalleled when it comes to the Real Estate business. We are professionally acclaimed worldwide, a globally recognized institution, ISO Certified and an award winning company. We are known not only for meeting, but also, exceeding customer satisfaction and expectations. Our goal is to succeed, enabling our diverse team of valued employees to hold great accountability towards our prized customers. Provident Estate aims high, with integrity, diversification, consistency, high standards, principles, and outstanding customer service. We are determined to be Number One!
Our Mission Provident Estate is your personalized real estate Broker. We have redefined business standards through impartiality and honesty. We undergo each deal with integrity and are determined to bestow unrelenting, effective, and efficient customer service. Through our highly trained and qualified agents coupled with our team of a dynamic staff, the service you receive is incomparable to that of our competitors. Management endeavours are not limited to our company’s constant growth, but also to the continuous training of every member of our team, hence reassuring your confidence in us as your leading real estate broker. Exceeding customer expectations on every service we offer is our business.
Provident Estate
Corporate profile 2013
4
Integrity Why Provident Estate Professionalism Dedication Commitment Acknowledged Qualified Agents Reliability Trustworthy Consistency Innovative First-Class Service Experienced Provident Estate
Whether you are looking to buy, rent, or sell, you can be confident that Provident Estate can fulfil your requirements through our comprehensive understanding of the market and the wide range of properties that we manage. Our vast and extensive knowledge of the Property Market enables us to find and negotiate the best offers from developers; giving our clients the best prices and best real estate acquisitions. We also offer sound advice regarding investment opportunities to expatriates and/or locals in terms of residential, commercial luxury and premium property. We cater to every requirement, from individuals to companies. Our agency has the most respected and highly experienced Dubai property consultants which qualify us to capably handle resale and new properties in all the major freehold areas. Provident Estate offers a multitude of realty services to our clients. We have a large selection of properties, including villas, apartments, townhouses, holiday homes and offices. We specialize in both commercial and residential properties. Whether buying, selling or renting luxury and exclusive properties; Provident Estate can help you reach your goals. We work in a wide array of different areas, such as Palm Jumeirah, (The World’s largest man-made Island), Burj Khalifa (The Highest Tower in the World), Emirates Hills, Downtown Dubai, Arabian Ranches, Green Community, Dubai Marina, Jumeirah Beach Residence, Jumeirah Golf Estate, Jumeirah Lake Towers, Emirates Living, Business Bay, Acacia Avenues, Al Barari, DIFC, World Trade Centre, just to name a few. With our wide network of multilingual and highly qualified agents ready to serve you, you can be confident that every requirement will be met. We are ready to assist you while you search for a new home or even an investment opportunity, while providing the most competitive prices in the market. We are customer focused and ensure that all sellers, buyers and developers are provided with personalized service while treated with respect and professionalism. Our reputation for discretion assures that our clients retain their privacy and confidentiality setting standards above the rest.
Corporate profile 2013
5
History & Milestones
2013 2012
2008 We started from a dream. Based on the idea to be pioneers in the industry, with a vision of dynamic marketing strategies, coupled with exceptional customer service, Provident Estate opened its doors as a two man operation.
Provident Estate
2009
2010
2011 Provident outgrows its office
Our two man operation had grown to a team of 8 highly trained sales brokers. Provident Estate developed a state of the art property CRM system while continuing to focus on online marketing and building a ready property database.
The Provident Estate team continues to grow, now boasting specialized sales brokers in 16 areas. And even after the crisis, Provident Estate is on the rise; with our clientele growing to colossal numbers and taking the lead as the top 5 in Dubai for all major property portals.
and moves to its current Headquarters. Now a team of 25 dedicated and experienced brokers focusing on all freehold areas in Dubai. The name Provident is well known and dominating the market.
With an even larger team, Provident Estate breaks the record of the most expensive unit sold in Burj Khalifa and holds the record of most transactions completed in Emirates Hills. With an insistent demand from clients and landlords alike, we decided to move forward and opened our property management department.
With a team of over 40 brokers and several Exclusive projects, we opened a facility management to develop an owners association department. At the same time, winning an International Property Award for the Best Property Website in Dubai.
Corporate profile 2013
6
Synopsis Provident Estate prides itself as having the highest performance level in our industry. Our pioneering initiative has set standards and has lead the way for many to follow. A combination of our experience, dedication to our craft, professionalism and reliability makes us the most dominating Real Estate broker in the UAE today. We are Ejari registered and certified by the Dubai Land Department, professionally acclaimed Worldwide, ISO Certified, and having won the International Property Award, we continue on our path to excellence. With our second to none approach, taking pride in our professional attitude, cutting edge marketing tools, our unparalleled team of qualified agents, and the ability to provide exceptional service to our clients, we are Number One in the Business of Real Estate; we Set Standards. Provident Estate prides itself on the fact that our properties are at competitive market prices, which attract both buyers and sellers to our fair representation policies. With gratification we continue to gain exclusive listing contracts and boast one of the largest active databases in the UAE. Our multicultural team is an integral part of the way we succeed as one of the leading real estate companies in the UAE. We are dedicated, diverse, and highly qualified; we are committed to meet each clients specific demands so as to ensure absolute customer satisfaction. We are focused on providing sound and honest advice for real estate investments, whether buying or selling, residential or commercial, apartments or villas, and even property management, we offer undiminished solutions to our client’s real estate needs.
Provident Estate
Corporate profile 2013
7
The Masterminds of Provident Estate Loai Al Fakir - Partner
Gabor Szalay - Partner
Loai’s extraordinary vision of upgrading the Marketing strategies have been the key to success of the Company, which saw tremendous growth, despite the economic downturn of 2008. He worked tirelessly to ensure that Provident achieved the maximum exposure while maintaining the highest standards of service and excellence. Loai’s hands on approach to all aspects of business practices ensures that the agents of Provident Estate are amongst the best in the industry.
Gabor is a 10 year Veteran of the Dubai Real Estate Industry. With his wealth of property and finance knowledge Gabor is responsible to procure many exclusive properties and developments for Provident Estate. With the onset of the housing and financial crisis, Gabor moved quickly to develop and train a capable team to handle all changing aspects of the Dubai real estate market. Gabor’s approach was to mentor a team of professional agents that stand ready to exceed client expectations. Through real life experience, industry knowledge, effective, efficient, and thorough communication he has created a highly valued name in the industry.
A Business Management Graduate from Kingston University (UK) Loai joined his family business in Cyprus. In 2005 he relocated to Dubai, where he made a mark in the property industry by quickly establishing himself as a leading consultant in the industry and one well respected by his peers.
Provident Estate
Gabor graduated from Middlesex University, London and bought his first investment property at 19. He continues to develop relationships with banks, asset managers and property developers for continued growth and acceleration of Provident Estate.
Corporate profile 2013
8
Our Team At Provident, we not only believe in the TEAM mentality, but also have individual dedicated departments to cater to all of our clients’ needs. We ensure that nothing goes unnoticed and your customer satisfaction is guaranteed; this is our commitment to you. Not only did we pioneer this “hands-on” attitude, but we are known as veterans in the business of real estate. • • • • •
to ensure that our team stays united towards the goal of Customer Satisfaction. Using the “Chain of Command” system, we are always a step ahead of our competitors; we are organized, disciplined, hardworking, enthusiastic and detail oriented. None of your needs go unnoticed. We are the only company in Dubai who can boast such a dynamic and multilingual team, as our agents are fluent in Arabic, Czech, Dutch, English, Farsi, German, Spanish, Hindi, Hungarian, Russian, Tagalog, and Urdu.
Property Listing Department Client Service Department Marketing & Advertising Department Sales & Leasing Department Management & Operations Department
Our Entire Team is the foundation of Provident Estate. Our training sessions are highly specialized Provident Estate
Corporate profile 2013
9
Services We Offer Brokerage Services for Residential & Commercial Properties • • • •
Highly Trained Professional Brokers Property Appraisal Sales & Leasing Services Marketing & Advertising of Property • Property Conveyance service • Completion of all relative transactions
Property Management • Full Service Management Solutions • Rentals, Tenancy Contracts & Renewals • Tenant Management – property preparation, repairs, key hand-over, payments, deposits • DEWA Connection • Detailed Property Inspection & Reporting • Landscaping & Maintenance
Developer Services
Real Estate portfolio Management
• Property sales and Marketing services • Research & Development • Developing Creative Marketing Strategy
• We Create & Manage Your Portfolio • Buy, Sell, or Rent on your behalf • Additional services - ie, interior design, so as to give you a higher return on your investment
Independent Escrow Account for Re-sales • Partnered with enTrust & Title • Escrow & Title Conveyance Services • Safe, Legal, & Easy way to transfer ownership of property
Real Estate Investment Consultancy • Work with reputable financial advisers, stock brokers and wealth management experts • Guarantee a high return on your Investment • Offer a wide range of Real Estate Investments
Financial Service Consultancy (Mortgage Advice)
external partners • Provide all documentation on behalf of owner
Offshore Company Set Up • Full assistance in establishing offshore companies • Establish Offshore Branches for Foreign Companies
• Full-scale financial assistance through trusted financial partners • We work with Tamweel, Amlak, Mashreq Bank, Dubai Islamic Bank and First Gulf Bank, just to name a few • Proper Guidance of home financing products
Interior and Exterior Design
Legal Service Advice
Foreign Currency Transfer
• • • •
• Partnered with International Currency House • Safe, Legal, & Easy way to transfer funds
Full scale legal service provided Investment advisory services Property evaluation Services Cumulative Market Study Reporting
• Tailor-made decorating solutions for all tastes, styles, and budgets • We save you time, money, & hassle to create the home you’ve always wanted
Home Insurance Advice • Home Insurance Services provided trusted Provident Estate
Corporate profile 2013
10
Marketing We have over thousands of property units available for sale or investment, which is listed in over 35 portals both locally and globally. Additionally to this, our own website receives over 100,000 unique visitors monthly. We market our selected properties in Gulf News, Property Monthly, flyers, brochures, social media and launch Events and Campaigns flooding the market with information and available properties. We aspire to be the forefront information provider for properties and real estate in Dubai. Using our wide, international property network, sellers can benefit from unrivalled global exposure whilst buyers can enjoy unrivalled choices. We have our dedicated property sales and marketing team who can provide you with help and advice you at every stage and answer all your inquiries.
Visit us online - providentestate.com Provident Estate has invested heavily in its website and in developing a Client Relationship Management System CRM. This gives Provident a cutting edge compared to its competitors in order to provide the best possible service. Today Provident is considered one of the leading Real Estate companies in Dubai.
Provident Estate
Corporate profile 2013
11
Marketing applications • Email Marketing Target based email blast to registered clients listed in our huge database • Virtual Tours 360 tours for bespoke properties • Open Houses Your ability to view the property in person • Online Exposure Web, online sites, blogs, social networks • Print Media Magazines, brochures, newspapers • Promotional Media T-shirts, pens, mugs, stationary • Sign Boards For sale & leasing boards • SMS & MMS Messaging services for our clientele
Provident Estate
Corporate profile 2013
12
Facts about Provident Estate • • • • • • • •
Award Winning Agency Latest CRM System Fully Trained & Knowledgeable Agents ISO 9001 Certified for Quality Standardization Regular Feedback & Progress Reporting Preferred Agency By Major Developers Client Services Department Recognized Brand
Contact Us 24/7 toll free: 800 Estate T. +971 4 323 3609 F. +971 4 323 3608 P.O.Box: 450535, Dubai, United Arab Emirates info@providentestate.com www.providentestate.com
Provident Estate
Corporate profile 2013
13