GRI content index

GRI Standard # GRI disclosure Page number(s), URL(s) and/or information Omission

General disclosures

Organization profile 102-1 Name of the organization Proximus public limited company under Belgian Public Law

102-2 Activities, brands, products, and services Who we are and how we create value for society, p.8-11 102-3 Location of the organization's headquarters Boulevard du Roi Albert II, 27 B - 1030 Bruxelles 102-4 Number of countries operating Who we are and how we create value for society, p.10 102-5 Nature of ownership and legal form Who we are and how we create value for society, p.9 102-6 Markets served Who we are and how we create value for society, p.10-11

102-7 Scale of the reporting organization - Social statement, p.139 - Consolidated Financial Statements, p.171-175 - Key figures on the Proximus share, p.128 102-8 Information on employees and other workers Social statement, p.139-141 102-9 Supply chain - Proximus' indirect emissions throughout the value chain, p.64 - Apply high ethical standards, p.102

102-10 Significant changes to the organization and its supply chain None to report on in 2020

102-11 Precautionary Principle or approach Act for a green and digital society, p.62-67 102-12 External initiatives #EmbraceDifference pledge ERT; “Digital4Her” declaration EC; “Decent work for all” commitment charter; Knowledge University Business Integrated Challenge (KUBIC)

Strategy 102-13 Memberships of associations ETNO VBO/FEB VOKA Agoria BECI (Union des entreprises de Bruxelles) UWE (Union Wallonne des Entreprises) Cercle de Wallonie De Warande Cercle de Lorraine Febeliec World Economic Forum VKW Limburg Benelux Business Roundtable GSMA ETIS Guberna Cyber Security Coalition The Shift Be.Face Joint Audit Cooperation (JAC) Talent2Connect Belgian Association of Marketing

102-14 Statement from senior decision-maker On our way to being the reference operator in Europe, p.5-7

Ethics and integrity 102-16 Values, principles, standards, and norms of behavior - Our value creation model, p.12 - Proximus governance model, p.84 - Compliance, p.100-101 - Apply high ethical standards, p.102 - Diversity & Inclusion statement, p.306-308

Governance 102-18 Governance structure Corporate governance statement, p.84-100 Non-exhaustive list

Non-exhaustive list Ext. audit

GRI Standard # GRI disclosure Page number(s), URL(s) and/or information Omission Ext. audit

Stakeholder engagement

Reporting practice 102-40 List of stakeholder groups - Integrated reporting approach 2020, p.3 - Stakeholder dialogue, p.135

102-41 Collective bargaining agreements Social statement, p.140-141 102-42 Identifying and selecting stakeholders Proximus selects its stakeholders based on its business, their relevance to our industry and our main contribution themes. We include all those impacted by our operations, as well as those we partner and maintain a relationship with. 102-43 Approach to stakeholder engagement Stakeholder dialogue, p.135-138 102-44 Key topics and concerns raised Stakeholder dialogue, p.135-138

102-45 Entities included in the consolidated financial statements Notes to the consolidated financial statements, p.177

102-46 Defining report content and topic Boundaries Integrated reporting approach 2020, p.3 102-47 List of material topics Highly material topics, p.134 102-48 Restatements of information There is no restatement of information unless specifically otherwise stated in the text

102-49 Changes in reporting Materiality determination, p.133

102-50 Reporting period Jan 1 to Dec 31, 2020

102-51 Date of most recent report March, 2020

102-52 Reporting cycle Annually 102-53 Contact point for questions regarding the report csr@proximus.com 102-54 Claims of reporting in accordance with the GRI Integrated reporting approach 2020, p.3 Standards

102-55 GRI content index GRI content index, p.162-167

102-56 External assurance Auditor's reports, p.310-314

Specific disclosures

Indirect economic impacts - Linked with highly material topics Innovation and sustainable infrastructure and Digital competitiveness of institutions and companies GRI 103: 103-1 Explanation of the material topic and its - Our new 3-year strategy, p.28-29 Management Boundaries - Build the best gigabit network, p.31 approach 2018 - Highly material topics, p.134

GRI 203: Indirect economic impacts 2016 103-2 The management approach and its - Build the best gigabit network, p.31-41 components - Higher relevance for our customers (Small companies and Enterprise customers), p.53-54 103-3 Evaluation of the management approach - Key achievements, p.22 - Build the best gigabit network, p.31-41

203-1 Infrastructure investments and services supported

Own indicator Number of homes and business enabled with fiber Build the best gigabit network, p.31-41

Build the best gigabit network, p.31

Own indicator Number of cities and municipalities where 5G is available Build the best gigabit network, p.31

Own indicator Number of new fiber wholesale partners Build the best gigabit network, p.31

Own indicator Number of internet connections (consumer segment) Grow profitably through partners and ecosystems, p.49

Anti-corruption - Linked to highly material topic Business conduct and ethics GRI 103: 103-1 Explanation of the material topic and its Management Boundaries approach 2018 103-2 The management approach and its components - Compliance, p.100-101 - Highly material topics, p.134

Compliance, p.100-101

103-3 Evaluation of the management approach Compliance, p.100-101

GRI Standard # GRI disclosure Page number(s), URL(s) and/or information Omission

GRI 205: Anticorruption 2016

Own indicator

Own indicator Number of cases investigated by the Investigations Department for violation of policies/code of conduct

Number of whistleblowing cases Compliance, p.101

Compliance, p.101

Anti-competitive behavior - Linked to highly material topic Pricing and billing transparency GRI 103: 103-1 Explanation of the material topic and its - Compliance, p.100-101 Management Boundaries - Highly material topics, p.134 approach 2018 - Stakeholder dialogue, p.135

103-2 The management approach and its - Our brands, p.10 components - Improving our customer interactions, p.45 - Social statement (S5: Responsible marketing), p.147 103-3 Evaluation of the management approach - Cable & broadband Regulation, p.104 - Social statement (S5: Responsible marketing), p.147

GRI 206: Anti- 206-1 Legal actions for anti-competitive behavior, 3 legal actions regarding anti competitive behavior competitive anti-trust, and monopoly practices and violations of anti-trust and monopoly legislation behavior 2016 Outcomes of legal actions: nothing to report Materials - Linked to highly material topic Sustainability, energy and circular economy GRI 103: 103-1 Explanation of the material topic and its - Act for a green and digital society, p.62 Management Boundaries - Highly material topics, p.134 approach 2018 - Proximus’ indirect emissions throughout the value chain, p.64

GRI 301: Materials 2016 103-2 The management approach and its - Act for a green and digital society, p.62 components - Proximus’ indirect emissions throughout the value chain, p.64-65 103-3 Evaluation of the management approach - Act for a green and digital society, p.62-63 - Proximus’ indirect emissions throughout the value chain, p.64-65 - Environmental statement (E3: Waste & material usage), p.157-158

301-3 Reclaimed products and their packaging materials Environmental statement (E3: Waste & material usage), p.157-158

Own indicator Number of modems & decoders refurbished Act for a green and digital society, p.62

Own indicator Number of mobile phones collected Act for a green and digital society, p.62

Energy - Linked to highly material topic Sustainability, energy and circular economy GRI 103: 103-1 Explanation of the material topic and its - Act for a green and digital society, p.62-63 Management Boundaries - Highly material topics, p.134 approach 2018 103-2 The management approach and its - Act for a green and digital society, p.62-66 components

GRI 302: Energy 2016 103-3 Evaluation of the management approach - Act for a green and digital society, p.62-66 - Environmental statement (E1: Energy), p.150-151 302-1 Energy consumption within the organization Environmental statement (E1: Energy), p.150-151

302-3 Energy intensity Environmental statement (E1: Energy), p.150-151

302-4 Reduction of energy consumption Environmental statement (E1: Energy), p.150-151

302-5 Reductions in energy requirements of products and services - Proximus’ indirect emissions throughout the value chain, p.64 - Environmental statement (E3: Waste & material usage), p.157-158 Ext. audit

GRI Standard # GRI disclosure Page number(s), URL(s) and/or information Omission

Emissions - Linked to highly material topic Sustainability, energy and circular economy GRI 103: 103-1 Explanation of the material topic and its - Act for a green and digital society, p.62-63 Management Boundaries - Highly material topics, p.134 approach 2018 103-2 The management approach and its Act for a green and digital society, p.62-66 components

103-3 Evaluation of the management approach - Act for a green and digital society, p.62-66 - Environmental statement (E2: Emissions), p.152156

GRI 305: Emissions 2016 305-1 Direct greenhouse gas (GHG) emissions (Scope 1) 305-2 Energy indirect greenhouse gas (GHG) emissions (Scope 2) 305-3 Other indirect greenhouse gas (GHG) emissions (Scope 3) Environmental statement (E2: Emissions), p.152-156

Environmental statement (E2: Emissions), p.152-156

Environmental statement (E2: Emissions), p.152-156

305-4 Greenhouse gas (GHG) emissions intensity Environmental statement (E2: Emissions), p.152-156

305-5 Reduction of GHG emissions - Act for a green and digital society, p.62 - Environmental statement (E2: Emissions), p.152156

Waste - Linked to highly material topic Sustainability, energy and circular economy GRI 103: 103-1 Explanation of the material topic and its - Act for a green and digital society, p.62 Management Boundaries - Highly material topics, p.134 approach 2018 103-2 The management approach and its Act for a green and digital society, p.62-66 components 103-3 Evaluation of the management approach - Act for a green and digital society, p.62-66 - Environmental statement (E3: Waste & material usage), p.157-158

GRI 306: Waste 2020 306-1 Management approach disclosures: Waste generation and significant wasterelated impacts Act for a green and digital society, p.62-66

306-2 Management approach disclosures: Management of significant waste-related impacts

306-3 Waste generated

306-4 Waste diverted from disposal - Act for a green and digital society, p.62-66 - Environmental statement (E3: Waste & material usage), p.157-158

Environmental statement (E3: Waste & material usage), p.157-158

Environmental statement (E3: Waste & material usage), p.157-158

Supplier environmental assessment - Linked to highly material topic Sustainable supply chain GRI 103: 103-1 Explanation of the material topic and its - Act for a green and digital society, p.62-63 Management Boundaries - Highly material topics, p.134 approach 2018 - Stakeholder dialogue, p.137

GRI 308: Supplier environmental assessment 2016 103-2 The management approach and its - Act for a green and digital society, p.62-66 components - Apply high ethical standards, p.102 - Stakeholder dialogue, p.137 103-3 Evaluation of the management approach - Our value creation model, p.13 - Stakeholder dialogue, p.137 - Environmental statement (E4: Supply chain), p.159

Own indicator % of the total spend covered by supplier CSR scorecards - Proximus PLC Environmental statement (E4: Supply chain), p.159

Own indicator Manifesto’s signed Environmental statement (E4: Supply chain), p.159 Ext. audit

GRI Standard # GRI disclosure Page number(s), URL(s) and/or information Omission

Employment - Linked to highly material topic Human capital and employee development GRI 103: 103-1 Explanation of the material topic and its - Getting our people and organization ready for the Management Boundaries future, p.75 approach 2018 - Highly material topics, p.134

GRI 401: Employment 2016 103-2 The management approach and its Getting our people and organization ready for the components future, p.75-80 103-3 Evaluation of the management approach - Getting our people and organization ready for the future, p.75-80 - Social statement (S1, S2), p.139-143 401-1 New employee hires and employee turnover Social statement (S2), p.142-143 401-3 Parental leave Social statement (S2), p.142-143

Own indicator Number of job seekers supported by Proximus initiatives in Belgium Act for a green and digital society, p.62

Training and education - Linked to highly material topic Human capital and employee development GRI 103: 103-1 Explanation of the material topic and its - Getting our people and organization ready for the Management Boundaries future, p.75 approach 2018 - Highly material topics, p.134

GRI 404: Training and education 2016 103-2 The management approach and its Getting our people and organization ready for the components future, p.75-80 103-3 Evaluation of the management approach - Getting our people and organization ready for the future, p.75-80 - Social statement (S3), p.144

404-1 Average hours of training per year per employee Social statement (S3), p.144

404-2 Programs for upgrading employee skills and transition assistance programs Getting our people and organization ready for the future, p.75-76

404-3 Percentage of employees receiving regular Performance review, development and career performance and career development coaching are closely linked to our culture. Our reviews. performance review process focuses on the strengths of employees to sharpen them further, through continuous coaching and feedback. We are convinced that this approach is beneficial for the employee himself. Indeed, an employee who evolves and develops, will perform all the better. It is also beneficial for Proximus because it helps it, in the end, to return to growth. At least 2 times a year each active employee receives a performance/career review. Local communities - Linked with highly material topic Connectivity and digital inclusion GRI 103: 103-1 Explanation of the material topic and its - Act for a green and digital society, p.62 Management Boundaries - Highly material topics, p.134 approach 2018 103-2 The management approach and its - Higher relevance for our customers (Residential components customers), p.50-52 - Contributing to a digital society, p.67-69 103-3 Evaluation of the management approach Contributing to a digital society, p.67-69

GRI 413: Local communities 2016

Own indicator Percentage of tested devices accessible for at least 5 disabilities Act for a green and digital society, p.62

Supplier social assessment - Linked to highly material topic Sustainable supply chain GRI 103: 103-1 Explanation of the material topic and its - Highly material topics, p.134 Management Boundaries - Stakeholder dialogue, p.137 approach 2018 103-2 The management approach and its - Apply high ethical standards, p.102 components - Stakeholder dialogue, p.137 103-3 Evaluation of the management approach - Our value creation model, p.13 - Stakeholder dialogue, p.137 - Environmental statement (E4: Supply chain), p.159

GRI 414: Supplier social assessment 2016

Own indicator Number of on-site audits in collaboration with JAC Environmental statement (E4: Supply chain), p.159 Ext. audit

GRI Standard # GRI disclosure Page number(s), URL(s) and/or information Omission

Customer health and safety - Linked to highly material topic Quality products and services and Customer relationship GRI 103: 103-1 Explanation of the material topic and its - Contributing to the UN Sustainable Development Management Boundaries Goals, p.14 approach 2018 - Mobile network and health, p.39 - Operate like a digital native company, p.43 - Grow profitably through partners and ecosystems, p.49 - Highly material topics, p.134

GRI 416: Customer health and safety 2016 103-2 The management approach and its - Mobile network and health, p.39 components - Customers are the center of our attention, p.44-46 - Higher relevance for our customers, p.50-54 - Build digital trust, p.70-72 103-3 Evaluation of the management approach - Customers are the center of our attention, p.44-46 - Higher relevance for our customers, p.50-54 - Build digital trust, p.70-72

Own indicator MyProximus and Pickx app ratings in Google Play and App Store Operate like a digital native company, p.43

Own indicator Satisfaction with our internet, TV and mobile products Operate like a digital native company, p.43

Customer privacy - Linked to highly material topic Privacy and data security GRI 103: 103-1 Explanation of the material topic and its Management Boundaries approach 2018 103-2 The management approach and its components Highly material topics, p.134

Build digital trust, p.70-72

GRI 418: Customer privacy 2016 103-3 Evaluation of the management approach Build digital trust, p.70-72

418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data In 2020, Proximus reported 4 personal data incidents to the Belgian Data Protection Authorities Ext. audit