BUSINESS EVENT
DEDICATED TO INNOVATING THE HOTEL SECTOR
ELEVATE BRAND IDENTITY
CREATE PERSONALISED GUEST EXPERIENCES
EFFICIENT OPERATIONAL SYSTEMS
MAGNIFY BUSINESS REVENUE CUTTING-EDGE SUPPLIERS
IN-DEPTH TREND ANALYSIS DISCUSSIONS
INNOVATIVE SERVICES & AMENITIES
INDUSTRY INSIGHTS
Discover the latest trends, challenges, and opportunities shaping the future of the hotel industry.
06 SHOW HIGHLIGHTS
Explore the must-see features and experiences at the event that will transform your business.
Follow the path to sustainable success by visiting these exhibitors dedicated to eco-friendly solutions.
Get to know the key partners making this year’s event possible.
KEYNOTE SPEAKERS
Meet the industry experts who will share their insights and strategies in our keynote sessions.
AWARDS
Celebrate the trailblazers from across the hotel sector as we honour their achievements throughout the past year.
Maximise your experience by organising your schedule with our helpful tips and resources.
Check out the full schedule of speaking sessions available to you over the two days!
Browse
WELCOME TO THE HOTEL & RESORT INNOVATION EXPO 2024
Are you ready to elevate your hotel or resort business to new heights?
The UK’s leading business event dedicated to innovating the hotel sector is back, and better than before! Now’s your opportunity to learn, grow, and make invaluable business connections at the unmissable event of the year on October 15th & 16th.
The ExCeL London will once again be transformed into the ultimate hub for forward-thinking hoteliers and resort professionals eager to capitalise on the latest industry innovations.
At the Hotel & Resort Innovation Expo 2024, you will join thousands of industry professionals from across the globe, all gathering under one roof to discuss the future of the fast paced hospitality industry. Get ready to be amongst them and contribute to further industry advancement!
Recent studies reveal that guest retention has declined, with only 27% of UK travellers rebooking hotels in the past year. Additionally, more than 3/4 of industry workers are struggling with mental health - a significant rise from 56% in 2018 to 76% in 2024!
There’s a pressing need for strategic adaptation and innovation in the face of ongoing challenges such as the recovery from the Covid-19 pandemic and the cost-of-living crisis.
The Hotel & Resort Innovation Expo is committed to providing tools, insights, and connections needed for you to not only keep up with industry changes but to thrive! You’ll find everything you need to stay competitive and grow your business. At the show, you’ll encounter an incredible lineup of hand-picked exhibitors, showcasing advanced technology solutions from AI to advanced EPOS systems and many more products designed to help you navigate industry hurdles and drive your business forward.
Our keynote sessions are another highlight of the Hotel & Resort Innovation Expo, featuring industry experts with years of experience and deep knowledge of current trends and future direction. These sessions are designed to provide you with actionable insights and strategies to navigate the complexities of the hospitality industry. Whether it’s mastering the art of personalisation, understanding the impact of new regulations, or exploring the potentials of AI, our speakers will equip you with the knowledge to remain at the forefront of the industry.
Whether you’re here to discover the latest technologies, gain insights from industry experts, or network with peers, you can be confident that you will leave inspired and equipped to take your business to new heights.
INDUSTRY INSIGHTS
The Hotel & Resort Innovation Expo is your gateway to understanding the most prominent trends, challenges, and opportunities shaping the future of the hospitality industry.
LABOUR PAINS
With over 132,000 vacancies in the hospitality sector it is evident that the industry is needing to attract and retain staff. This is having a significant effect on service quality and operational efficiency. At the Hotel & Resort Innovation Expo, you’ll uncover improved recruitment strategies, skills training, ways to enhance the sector’s image, and create better working conditions for staff.
This show isn’t just about highlighting issues; it’s about providing you with practical solutions to elevate your business. Whether you’re grappling with labour shortages, wrapping your head around AI technology or wanting to adopt sustainable practices, you’ll find the expertise and resources here to help you innovate, grow and sustain!
ALL-ROUND WELLNESS
We all know that wellness is a rising trend in the hotel industry with the growth of sleep tourism, more investments into spa, wellness and more. The guest experience demands wellness but is also heavily reliant on staff wellness. Hospitality thrives on human interaction and with 76% of hospitality workers reportedly struggling with mental health, there is a critical need to focus on wellness programs for both guests and employees. Discover expert insights on implementing wellness strategies at The Hotel & Resort Innovation Expo.
FINE-LINE BETWEEN AI AND HUMANS
With the increased use of chatbots and automated checkouts in the hotel industry, the question on everyone’s mind is “Will AI take over the Hotel sector?”. Truth is, guests still value personal interactions that provide a unique and empathetic experience. The hotels that are working smart, utilise AI for automated and repetitive tasks to free up staff for quality interactions in other service areas that no robot can provide. Balancing AI efficiency with human interaction is crucial. The Hotel & Resort Innovation Expo offers insights into how to integrate advanced technologies without losing the personal touch that defines excellent hospitality.
POP: POWER OF PERSONALISATION
Nowadays, personalisation is key to enhancing guest satisfaction, catering to tech-savvy millennials with digital interactions and traditionalists with personal service.
The Hotel & Resort Innovation Expo offers insights into leveraging technology and data to deliver tailored experiences that bridges generational gaps. Discover strategies to ensure inclusive, personalised experiences that boost guest loyalty across all age groups.
SUSTAINABILITY PRESSURE
Hotels face increasing pressure to adopt sustainable practices, such as EV charging stations and hitting strict netzero targets. These initiatives require significant investment and operational changes.
The Hotel & Resort Innovation Expo is the ideal place to learn about innovative sustainability solutions and how to implement them seamlessly within your business.
REGULATORY CHANGES
Hotel & Resort Innovation Expo is the central hub to stay informed on regulatory changes - from legal changes to tipping by the Employment Act to changes to working practices with the ban of zero-hour contracts from the new Employment Rights Bill. Stay informed and in the discussion right here!
METAVERSE/AR/VR
The integration of Metaverse, AR, and VR technologies is transforming guest experiences, from virtual tours to immersive environments. These technologies offer unique ways to enhance pre-arrival engagement and satisfaction. The Hotel & Resort Innovation Expo showcases these latest advancements and reveals their practical applications in the hotel industry.
EXPERIENTIAL TRAVEL
Travellers increasingly seek unique, localised experiences that offer a deeper connection to the destination. Hotels that provide immersive experiences stand out in a competitive market. The Hotel & Resort Innovation Expo showcases trends and solutions in experiential travel, helping hoteliers create memorable and authentic guest experiences.
SMART ROOMS
Smart rooms equipped with IoT devices and keyless entry systems are becoming standard in modern hotels - By 2025, 66% of hotels plan to adopt smart room technology! Why? Because these innovations improve convenience, security, and energy efficiency. The Hotel & Resort Innovation Expo highlights the latest smart room technologies and how they can be seamlessly integrated into hotel operations.
ECONOMIC UNCERTAINTY
Only 27% of UK travellers have rebooked a hotel in the last year. Factors such as rise in cost-for-living and inflation have caused travellers to have tighter grips on their budget. How can hotels overcome this? At the event, discover how strategic adaptations to pricing, marketing, and service offerings can help attract new visitors and retain loyal guests!
THE RISE OF BLEISURE
The rise of “bleisure” travel, combining business and leisure, necessitates flexible spaces that cater to both work and relaxation. Hotels need to adapt by offering hybrid spaces that meet these dual needs.
BEHINDTHE-SCENES TECHNOLOGY
At the Hotel & Resort Innovation Expo, take a look at the latest behind-the-scenes technologies that support hotel management, streamline admin tasks and advance staff training. Get ready to be amazed by automated payroll systems and revenue optimisation tools.
HIGHLIGHTS SHOW
HAND-PICKED EXHIBITORS
Need a way to streamline your hotel management? Get handed the tools you need to improve at our exhibitor stands! Looking for that stellar product that’ll make your guests’ say “wow!”? Simply check out our range of hand-picked exhibitors there to meet the industry demands. You can even book a meeting with them in advance! - Why not browse our exhibitors now at the back of this showguide to learn more!
KEYNOTE SESSIONS
Dive into the minds of industry experts with years of experience and receive the keys to remain competitive and grow in the hotel and resort market. If you want to be enlightened on how AI is shaping the hotel industry, how to incorporate sustainability in your strategies or simply want to extend your knowledge on current prominent topics in the sector, then you don’t want to miss the Hotel & Resort Innovation Expo’s keynote sessions.
INDUSTRY SHAPERS IN ATTENDANCE
The Hotel & Resort Innovation Expo isn’t just about what’s on display—it’s about who’s walking the show floor! Thousands of top decision-makers and influencers from across the hotel industry will be in attendance, all eager to find solutions to their challenges. From CEOs to Directors of Operations, this is your chance to connect with the leaders shaping the future of hospitality. We look forward to you being in the mix.
Say goodbye to the struggle of retaining guests and staff and instead say hello to advanced technology that’s streamlining operations and leading to improved hotel experiences for all! Discover advanced EPOS systems, 3D simulation-based training, new contactless systems and much more! 50% of hotels have already adopted new technology, have you?
The Hotel & Resort Innovation Expo will help you stay ahead of the curve, you’ll uncover industry golden nuggets from our exhibitors and keynote sessions.
60 HOURS OF UNMISSABLE
CONTENT
The Hotel & Resort Innovation Expo is designed to equip you with the latest insights and strategies to excel in the hotel industry. At your disposal is 60 hours worth of unmissable content packed into this exciting 2-day event you won’t find anywhere else! On top of that, you’re privy to FREE expert knowledge from professionals making strides in the game from the keynote talks!
GROWTH NETWORKING
The Hotel & Resort Innovation Expo is the place to be!:
• Meet first-hand those advancing the hospitality industry
• Connect with like-minded professionals in your sphere
• Nurture and grow collaborations and partnerships
A WORLD OF HOSPITALITY UNDER ONE ROOF
Your ticket to the Hotel & Resort Innovation Expo also gives you access to 6 other incredible shows within the Hospitality B2B portfolio!
Explore innovative solutions at the Hospitality Tech Expo, dive into the latest sustainable trends at the Responsible Packaging Expo, and discover game-changing ideas at the Restaurant & Takeaway Innovation Expo. From Trade Drinks Expo, Café Business Expo to Street Food Business Expo, this is your chance to experience a world of hospitality innovation - all under one roof.
Don’t miss out on the opportunity to expand your knowledge, network across sectors, and unlock new possibilities for your business!
SUSTAINABLE SOLUTIONS
The demand for eco-friendly practices in the hotel industry has never been higher, and staying sustainable is no longer just an option—it’s a necessity.
At the Hotel & Resort Innovation Expo you’re sure to receive practical sustainable solutions and actionable strategies to reduce your carbon footprint without sacrificing guest satisfaction. Whether it’s implementing green energy solutions, sustainable sourcing or waste reduction, this is your go-to destination for innovative sustainability tools and insights that will help your hotel thrive in an eco-conscious market.
Get ahead of regulatory changes and brand yourself as a leader in sustainability! You can check out our sustainability trail for the companies that are ahead of the sustainable game on page 10 & 11.
INDUSTRY AWARDS
The Hotel & Resort Innovation Expo is packed with leading and upcoming industry professionals making waves in the industry! This year we are recognising those who’ve made significant achievements in sustainability. Come along, get inspired and celebrate with your fellow industry companions.
KEYNOTE SPEAKERS
THE HOTEL & RESORT INNOVATION EXPO PRESENTS TO YOU THIS YEAR’S EXCEPTIONAL LINEUP...
BASEL JABRI | CANOPY BY HILTON DESIGNING A CULTURE
OF ENGAGEMENT
Employee engagement is key to retention and productivity. This topic focuses on strategies to improve the employee experience, from on boarding to career development and beyond.
YATIN KOTAK | RUTLAND HALL HOTEL & SPA EFFECTIVE STRATEGIES FOR COLLABORATING
WITH ENTREPRENEURIAL INDEPENDENT HOTEL OWNERS
Aspiring General Managers and Operations Managers will gain insight from this seminar on how to successfully collaborate with entrepreneurial independent hotel owners. This seminar will focus on practical strategies to build strong partnerships in environments where owners are actively driving significant capital expenditure (CapEx) programs, including refurbishment and development projects. Attendees will gain valuable insights into aligning with the vision of dynamic hotel owners, navigating challenges, and enhancing their careers by contributing to the success and growth of independent hotels.
YVONNE HALLING, ELEANOR GODDARD, JANE MACK, LISA ROADS | B&B COACH 7 KEYS TO A HAPPY AND THRIVING
HOSPITALITY BUSINESS
This session covers the 7 essential keys to success in hospitality, including understanding your business model, realising your potential, attracting the right guests at the right price, delivering exceptional experiences for 5-star reviews, building emotional connections to reduce cancellations, encouraging repeat business without relying on OTAs, and strategies for attracting new guests independently. 11:15 - 11:45 TUESDAY 15TH OCT KEYNOTE THEATRE 3
GODDARD FURNISH & FETTLE
12:00 - 12:30 TUESDAY 15TH OCT KEYNOTE THEATRE 3 10:30 - 11:00 TUESDAY 15TH OCT KEYNOTE THEATRE 3
ELEANOR
LISA ROADS
HOLIDAY PROPERTY COACH JANE MACK JANE MACK CONSULTING
YVONNE HALLING BED AND BREAKFAST COACH
BASEL JABRI CANOPY BY HILTON
SCAN THE QR CODE FOR THE FULL KEYNOTE LINEUP
SANDRA KELLY UKHOSPITALITY
DAVID MOFFAT
RESTAURANT GROUP
SANDRA KELLY | UKHOSPITALITY THE CHANGING SKILLS LANDSCAPE
Following the General Election and the announcement of a new governing body for skills, Skills England, Sandra Kelly, Skills Director at UKHospitality, looks ahead to the future of the workforce and skills landscape, and how this new approach will affect the hospitality sector over the coming months and years.
TUESDAY 15TH OCT
SAJID YACOOB ROADCHEF
KEYNOTE THEATRE 4
DAVID MOFFAT | BOPARAN RESTAURANT GROUP THE SHIFT IN GUEST INTERACTION AND SERVICE IN
THE HOSPITALITY INDUSTRY
As Self-service kiosks (SSK) continue to revolutionise various facets of the hospitality sector, one aspect remains predominantly human-centric: food delivery to guests. Despite the surge in automation, this pivotal interaction remains a vital touchpoint, allowing establishments to inject a personalised touch into their service offerings.
TUESDAY 15TH OCT
AL
| TIK TOK THE TIKTOK OPPORTUNITY
KEYNOTE THEATRE 4
TUESDAY 15TH OCT
SAJID YACOOB | ROADCHEF
KEYNOTE THEATRE 2
CHARGING UP FOR THE EV REVOLUTION
The hospitality industry is in a unique position to leverage EV charging services to enhance additional revenue streams, whilst providing customers with an integrated product offering.
Explore the reasons for why TikTok is as popular as it is with all audiences, and how hospitality brands can gain traction with the more than 1 billion monthly active users on the platform. 13:30 - 14:00 12:45 - 13:15
WEDNESDAY 16TH OCT
KEYNOTE THEATRE 3 11:15 - 11:45 12:00 - 12:30
BOPARAN
RAMEEZ AL AGHBAR TIK TOK
RAMEEZ
AGHBAR
Follow the Sustainability Trail to discover the most eco-friendly exhibitors at the event. This curated journey will guide you through the companies that are making a significant impact on the environment through innovative, sustainable practices. Learn about the latest green technologies, materials, and strategies that are transforming the hospitality industry into a more responsible and sustainable space.
IT’S A WRAP LTD - R10
It’s a Wrap branded greaseproof paper is an essential marketing tool for the food industry. Helping to present your food at its very best, our custom printed greaseproof papers aid to increase brand awareness and improve perceived sales values. Offering low minimum orders and fast delivery!
COOLERAID LTD - J11
The nation’s leading supplier of hydration solutions. From sustainable bottle refill stations, boiling & chilled taps, and bottling systems, to water coolers and hot water boilers. Our continued growth over the last 33 years is a testament to the level of service we provide to all customers.
WASTE MANAGED - U22
Waste Managed is the UK’s leading provider of waste services for restaurants and takeaways. They offer low-cost, sustainable solutions for food waste and more. Their team helps you select the right bins, prioritising low cost on your wallet and the planet. Visit their website for more details.
GREENBYTES - J107
Empower your kitchen with Biti, a cloud-based management solution that automates tasks, reduces waste, and boosts profits. Perfect for restaurants, caterers, and cafeterias, Biti streamlines recipes, purchase orders, and ingredient calculations, saving time and enhancing efficiency.
REUSED REMADE AB - N21
Reused Remade helps hotels and the hospitality industry reduce their costs and minimize environmental and climate impact by upcycling hotel textile waste into new circular products like beauty accessories, storage bags, and carry bags for resale and reuse by the hotels. Turning trash into cash.
SAVEMONEYCUTCARBON - K66
We have been leading the way in reducing energy, water & carbon for hospitality for 10+ years. Decarbonising the hospitality built environment is complex – visit our stand and attend our seminar to learn how we help Brands, Operators, Owners and Franchisees navigate the challenges ahead.
CROMWELL POLYTHENE LTD - P76
Cromwell Polythene are proud to be an independent, family-run business, committed to supply products for the capture and containment of waste and recyclables. We have an extensive portfolio includes compostable liners and our award winning compostable gloves, idea for food service & preparation.
ECOPACK S.P.A. - Z48
Ecopack produces premium paper baking moulds for the bakery industry that are oven-safe, compatible with automatic lines, and distributed in +80 countries. In our 6 plants we prioritize sustainability with FSCcertified, PFAS-free, and compostable options, back by our UN Global Compact commitment.
PACKSENSE - X50
Packsense is a trusted manufacturer and supplier of catering products, delivering to both local and global markets. Our supply chain network is bolstered by a strategically placed London headquarters, premium manufacturers in Asia, and efficient distribution centers across the UK.
SUMMIT
RECYCLING RESOURCES - V66
Summit Recycling Resources, your trusted partner in sustainable plastics recycling. At Summit we’re dedicated to revolutionising the recycling industry by providing cutting-edge solutions that not only address the challenges of plastic waste but also contribute to a greener, more sustainable future.
SHAWN PACKAGING LIMITED - S81
Shawn is a longstanding, family-operated business deeply rooted in the food service industry for decades. Our in-house design studio handles all packaging concepts & prototyping, while our manufacturing hubs in Turkey, China, India, Pakistan & UAE enable costeffective & unique finishing techniques.
EARTHMADE - V21
A London-based start-up and the creator of the Aromabox rigid coffee packaging and the Aromacup coffee cup, Earthmade introduced the newly developed, home-compostable material—Bamboo-O. Earthmade is also a reliable ODM and OEM partner for clients who wish to use Bamboo-O in their products.
RSSL - V22
RSSL is a cutting-edge food research company, pushing the boundaries of science and innovation to help make our world safer, healthier and more sustainable. We provide product development, analytical testing and consultancy services supporting the full product life cycle.
SUSTAINOWARE - W34
Introducing a pioneering home-compostable, plastic-free, and robust packaging solution for cafes, restaurants, take-away, and short-term storage. This customisable starch molded alternative is microwave and oven friendly and can be heat sealed. Look forward to speaking with you!
Explore the exclusive Green Room, where VIPs can stay engaged with the key insights and updates while enjoying a space to prepare, relax, and network away from the bustling show floor. With complimentary snacks, refreshments, and a VR experience, it’s the perfect retreat for connecting with industry leaders and finding inspiration.
About the Sponsor
Access Hospitality, a division of The Access Group, offers comprehensive software solutions to enhance guest experiences and streamline operations.
Trusted by over 45,000 sites and integrated with over 500 hospitality partners, Access Hospitality supports efficient staffing, high service standards, and sustainability management.
Their comprehensive technology supports customers across all hospitality segments from hotels, restaurants, bars to leisure and stadia. The Guestline PMS platform makes managing the hotel operations less time consuming: Property Management System, Channel Manager, Websuite, EPoS, Payment Solution, Booking Engine is designed to make more GuestTime not admin time. Attracting and retaining teams is made easier with technology to help with recruitment, scheduling, payroll, and compliance, helping operators reduce costs, improve profitability, and keep teams engaged.
Access technology can help drive a reliable flow of loyal customers with personalised offers and experiences they’ll love through best in class booking management, Wi-Fi data capture and CRM technology.
Bringing all the sales, stock, customer; other reporting data flowing through the business to life through one provider drives efficiency and gives your team time back to focus on their guests.
Join Access Hospitality at stand F50 at 2pm on Tuesday 15th October for cocktails and tunes, and get a taste of the vibrant hospitality scene.
PARTNERS
We want to give a big thank you to our partners who’ve made a significant contribution to this year’s Hotel & Resort Innovation Expo. Below, you’ll find the names of those who have supported us in the lead-up to the show. Their enthusiasm and efforts in sharing content about the event have played a crucial role in bringing together the industry professionals.
NETWORKING MEET. CONNECT. NURTURE.
The Hotel & Resort Innovation Expo is more than just an event; it’s the ultimate networking destination for the hospitality industry.
WHO YOU’LL MEET
Making connections online is easy, but nothing compares to the impact of face-to-face interactions. The Hotel & Resort Innovation Expo provides the perfect opportunity to meet individuals who share your passion for hospitality, innovation, and excellence. At the event, you’ll have the opportunity to meet a diverse group of individuals from across the hospitality industry.
CONNECT WITH
EXHIBITORS: Discover the latest products, services, and innovations directly from the brands and experts driving change in the industry.
ALLIANCES AND POTENTIAL PARTNERS: Explore collaborations that can elevate your business to new heights by forming strategic alliances with businesses and professionals that align with your goals.
FELLOW INDUSTRY EXPERTS: Engage with industry leaders and specialists from all corners of the hospitality sector. Whether you’re discussing trends or debating new ideas, you’ll find plenty of peers to exchange valuable insights with.
OTHER HOSPITALITY PROS FROM THE HOSPITALITY B2B PORTFOLIO: The event is held alongside six other dynamic shows, which brings an even wider range of professionals into the mix. Take advantage of this unique opportunity to cross-network with individuals from different sectors who bring fresh ideas and new perspectives to the table. For more details on the other shows, visit hospitalityb2b.co.uk
Here, you’ll have the chance to meet the innovators driving the hospitality industry forward, connect with like-minded professionals and nurture relationships that can take your business to the next level. Whether you’re looking to collaborate, share ideas, or simply expand your professional circle, this is the place to make it happen!
TOP TIPS TO MAKE THE MOST OF THE NETWORKING OPPORTUNITIES
SET CLEAR OBJECTIVES: Know what you want to achieve before attending. Whether it’s meeting potential partners, learning about new innovations, or seeking career opportunities, having a clear purpose will help you make more meaningful connections.
BRING BUSINESS CARDS: It might sound old-fashioned, but exchanging business cards remains a quick and easy way to leave a lasting impression.
PRACTISE YOUR ELEVATOR PITCH: Be ready to introduce yourself, your business, and your goals succinctly and confidently. You never know who you might meet!
BE AUTHENTIC: Networking isn’t just about exchanging business cards. Be genuine, show interest in others’ ideas, and let conversations flow naturally.
ATTEND WITH AN OPEN MIND: You never know who you might meet or what new opportunities could arise. Approach networking with curiosity and be open to unexpected connections.
QUESTIONS
To make the most of your networking experience, consider asking yourself these key questions before diving in:
• Who do I want to meet that could help me grow my business?
• What specific partnerships could help solve challenges I currently face?
• How can I contribute value to the individuals I meet?
• What are my business goals, and how can networking help me achieve them?
Applaud the game-changing sustainability leaders who are driving the hotel industry forward. From established leaders to emerging talents, we want to recognise those making a significant contribution to our beloved hotel sector.
SEE BELOW THE NAMES OF THE NOMINEES AND JOIN US TO WITNESS THE BEST IN SUSTAINABLE HOSPITALITY
SUSTAINABILITY AWARD AWARDS
2024 FINALISTS
PURPLE PLANET PACKAGINGTM T30
WALLS OF EDEN N22
WASTE MANAGED U22
REUSED REMADE AB N21
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FOLLOW US ON
SOCIAL MEDIA
Don’t miss out on the latest updates and announcements leading up to the Hotel & Resort Innovation Expo!
When you follow our social pages you benefit from staying informed about exciting news, including special keynote speaker reveals and exclusive event highlights.
By joining our online community, you’ll not only be the first to know what’s happening but also have the chance to interact with fellow industry professionals before the show. Start networking early and get ready to make the most of your experience!
PLAN YOUR DAY
Maximise your experience at the Hotel & Resort Innovation Expo by planning your day in advance!
With so much to see and do, a little preparation will ensure you don’t miss out on any of the valuable opportunities available.
Have you secured your accommodation yet?
Thanks to our partnership with HotelPlanner, you can easily find and book the best hotels at exclusive rates. Simply scan the QR code to view our partnered hotels and make your stay as seamless as possible.
Are you travelling with colleagues?
Coordinating with your team will help you cover more ground and attend key sessions together. When are your favourite keynote speakers on?
Make sure to check the schedule times for your favourite keynote speakers and get your questions ready in advance. You even get the chance to speak with them when you see them in our anticipated Green Room!
Do you know what exhibitors you want to see and where they are?
Pinpoint the exhibitors you want to connect with. Knowing where they’re located on the show floor will help you navigate efficiently and make the most of your time.
HOW TO GET TO THE EXCEL
BY CAR:
Set your Satnav to E16 1FR for direct navigation to ExCel London. Parking is available on a first-come, first-served basis, so be sure to arrive early to secure a spot. Please note that parking is pay-and-display.
BY TUBE:
The Elizabeth Line offers the quickest and most direct route to ExCel London.
Alternatively, you can take the Jubilee line, alight at Canning Town, and transfer to a Beckton-bound DLR train. For the most convenient access, exit at Custom House for ExCel (West), which is located closest to the show entrance—saving you time and steps.
ELIZABETH LINE
HAVE YOU DOWNLOADED CITYMAPPER?
This is the easiest way to navigate through London to ensure you spend less time travelling and more time at Hotel & Resort Innovation Expo 2024!
AGENDA SEMINAR THEATRE 5
Laurence Redshaw-Stead | NWS Group
Sustainable Innovations: Leading the Way in Eco-Friendly Logistics
Hannah Osman | Valpak Ltd Breaking Barriers in Cup Recycling: Achievements, Challenges and Industry Collaboration
Timothy Grant | PIQET (Owned by Lifecycles)
Promoting Sustainable Design Through Life Cycle Assessment
Elle Rustique, PhD | TipBrightly The Emergence of Cashless Tipping in the US Hotel Industry
Simon Ralphs | Smart Green Chargers EV Charging for Hospitality
-
-
- 13:00
-
Dayle Guy, Ian Chambers & Steve Osborne | Epson, App4 & Melford Technologies Five Ways to Improve Your Customer Experiences That Can Grow Your Business 14:45 - 15:15
Kirsty McKerrow | Edinburgh Whisky Academy Whisky Wise; Train Your Staff to Sell With Confidence
Francys Fernandez Zavarce | Xampla Ltd (Morro - A Xampla Brand)
Scalable Plastic-Free Coating Solutions: A Revolution in Packaging Technology
Jonathan Jennings | SmarterDM by Dimplex
Specifying Intelligent HVAC Solutions to Reduce Carbon Emissions and Energy Costs
Tom Giddings & Michael Goor | Alupro & i2r Packaging Solutions Sustainability & Innovation in Aluminium Food Service Packaging
Erica Bhasin | Sustainoware
The Carbon Reality of Sustainable Alternatives in the Packaging Industry
Mark Sait | SaveMoneyCutCarbon Decarbonising Hospitality - Navigating the Challenges Ahead
- 14:30
AGENDA SEMINAR THEATRE 7
Laura Nelson | SolvedBy.Ai AI-Driven Revenue in Venue Food and Beverage: Case Study 11:00 - 11:30
Joe Heather, RGM Northern Europe | Deliverect The Importance of Nailing Marketplace Optimisation 11:45 - 12:15
Harry Wales | Deputy The Balancing Act: Supporting Hourly Workers in a Changing Economy 12:30 - 13:00
Mohammed Al Fayed | Grubtech Winning the Local Market: Competitive Edge With AI 13:15 - 13:45
Maria Elena Lopez Tapia | Majestic Commercial Unlocking Christmas: Achieve Success with Trending Seasonal Sips 14:00 - 14:30
James Shannon | ATTENSI How AI is Changing How we Teach and Learn 11:00 - 11:30
Joe Heather, RGM Northern Europe | Deliverect Diversify your Sales Channels 11:45 - 12:15
Daniel Meeajane | The Clearway Group Limited. Clearway – Protecting People, Property and Assets 12:30 - 13:00
Benjamin Kool & Jordan Pendleton | S4D & Apache Pizza AI in Action: Practical Applications in Next-Gen E-commerce 13:15 - 13:45
James O’Sullivan & Guests (Panel) | Kobas Beyond The Plate: Serving Up The Best Dining Experiences 14:00 - 14:30
EXHIBITOR LISTINGS
Ariela’s Gelato O46
Made in small batches using only the purest, highest-quality ingredients, our Gelato is made using the same traditional processes that can only be found in an authentic Italian Gelateria for a truly artisan, lovingly crafted, authentic Italian Gelato experience. arielasgelato.com
AV Motion N52
A completely hidden TV/cinema system within a sleek modern cabinet design. The AV Motion ICS incorporates a 100” or 120” lift up motorised Ambient Light Rejection screen and a motorised central slider mechanism to accommodate a UST (Ultra Short Throw Projector). intoav.com
Baxi K18
As residential and commercial HVAC solution providers, Baxi and its sister brands such as Andrews Water Heaters, Remeha and Heatrae Sadia have been providing low carbon heating & hot water to the hotel & leisure industry since 1866. From ASHPs to point of use, weve got the right solution for you. baxi.co.uk
Believ K22
Believ, the trading name of Liberty Charge Limited, is an electric vehicle (EV) charge point operator (CPO) on a mission to deliver cleaner air for all. It installs, operates and maintains all speeds of publicly accessible charge points at zero cost to both public and business sectors. believ.com
Bluewater Group M42
Eliminating the need for single-use plastic bottles with cutting-edge water purifiers and reusable water bottles. bluewatergroup.com
Bolt K44
ButlerMax N41
ButlerMax: Experience seamless guest communication with our AI-driven, multilingual chatbot. ButlerMax handles service requests, provides travel itineraries, and entertains guests, enhancing their stay while boosting operational efficiency. Visit us for a demo and exclusive 20% offer in the event! butlermax.ai
Caleo Limited L30
Chronos Asset Tracking Solutions N24
Implementing a hospitality real-time location solution (RTLS) can significantly boost the operational efficiency and productivity of your facility. By knowing when and where your staff and equipment are being deployed, you can achieve greater efficiencies.
Call by stand N24 to find out more. chronos.uk
CinemaNext L32
CinemaNext - Europe’s leading Cinema Integrator - designs, supplies, installs and supports Hollywood approved cinema systems, plus seating, for venues - including hotels, conference centres, private yachts and cruise ships. If you plan to screen films to your guests, come and talk to us on Stand L32. cinemanext.com
CrowdRiff L52
CrowdRiff is a visual content marketing platform for destination marketers to source, share, and scale original content. With tools for user-generated content discovery, digital asset management, and custom short-form video, 900+ travel brands globally trust CrowdRiff for authentic storytelling. crowdriff.com
D.K Lift Services
N10
With over 20 years of experience, we have established ourselves as one of the most reputable independent lift companies in Kent, London and the South East. We are a family run business, and we install, maintain, service and repair Service & Goods and DDA compliant platform lifts. dkliftservices.co.uk
Daygard Logisitics Group
L004
Daygard Hospitality Logistics (HHL) specialise in the management and implementation of logistics solutions for hotels, FF&E and OS&E suppliers and procurement agents. Services include designing logistics models, coordinating operational, storage services and installation. daygardhhl.com
DFI Contract Beds
N50
DFI Contract Beds strive for hospitality excellence, manufacturing all of our products onsite with a dedicated quality control team to ensure that high standards are maintained. Our competitive price advantage ensures we can deliver a quality product while meeting your cost requirements. irishcontractbeds.ie
Dimplex
M46
UK-headquartered international manufacturing company specialising in the design and development of innovative electric heating & ventilation solutions. We are passionate about helping our customers transition from fossil fuels to electric heating by combining innovation in new products and solutions. dimplex.co.uk
E-Homestore Ltd
L40
Welcome to E-Homestore where you will find a range of outstanding products only of the highest quality. Our goal is to deliver all our customers exceptional quality products and service without the jaw dropping prices! e-homestore.co.uk
ELKES BISCUITS LIMITED
L60
Elkes Biscuits has been the Great British Baker since 1908. We work with all the major retailers and are now launching a new range of ‘On the Move’ Café & Hospitality packs, our aim is to become the New Taste of the NationElkes Temptations the best biscuits you’ve never tasted. elkesbiscuits.co.uk
Epson UK Ltd N20
Visit the Epson stand to see our innovative mPOS solutions, from tablet-enabled receipt printers and mobile receipt printers to advanced all-in-one ePOS systems. The TM-m30II-SL, TM-P20/P80 mobile receipt printers, TM-m30III and the TM-L100 eco-friendly liner-free printer will all be on display. epson.co.uk
Flarmio ltd K16
Flarmio presents Roomismo, an innovative and AI-powered hotel & Airbnb management platform that offers PMS, Channel Manager, Live Chat, Online Check-in/out solutions and a Guest Experience app all-in-one. flarmio.com
Global Guardians Management M52
GoFryDay L11
GoFryday is a hospitality technology company offering solutions to enhance the guest experience at hotels. Our tools help hotels boost revenue, optimize operational costs, and streamline processes for improved efficiency. gofryday.com
Griffon Waste Management ltd L10
Griffon is an innovative green solution for food scraps.It is an alternative solution to traditional food waste disposal systems that include trucking and bins. Our digesters allow you to immediately dispose of waste/ food scraps at your location.No storage. No transport and trucks. No landfills. gwm.hr
HELP Recruitment N33
HELP Recruitment is an independent recruitment agency formed by seasoned industry professionals.HELP Recruitment specialises in sourcing talent for sales, marketing, operational, logistics, and chef positions within the Hospitality, Events & Leisure sectors. help-recruitment.com
HEWES
M40
Hewes specialises in the supply, installation and maintenance of Security Equipment. From Intruder and Fire Alarms to CCTV, Access Control and Safes.We serve both the domestic and commercial markets, established in 1961 we are NSI Gold accredited and cover the whole of the UK and Ireland.
HewesGroup.com
Ice Line Agency Limited O40
We are a creative media agency, who specialise in video production and photography services to make your brand stand out. We love telling stories with the content that we create and are extremely fun to work with, making sure that everyone on set feels comfortable in our presence and energised also. icelineagency.com
Inclusive Working
L22
Inclusive Working provides bespoke e-learning employability training for Neurodiverse jobseekers or those with additional needs - and bespoke creative consultancy for businesses looking to develop a more inclusive workforce.We are excited to build a future that delivers for everyone. inclusiveworking.com
Ingenia
L20
Ingenia is the UK’s leading manufacturer of access control products for the hotel industry, offering the most diverse range of RFID cards, access control readers, and ID accessories.Trusted by over 3,000 companies Ingenia ensures secure and efficient access management for hotels across the UK. ingenia.co.uk
Justeco LLC M11
JUSTECO is situated in Zhejiang province of China.It specializes in the development and production of eco-friendly food packaging materials as well as biodegradable and compostable paper products, providing customers with full-process services from raw materials to customized paper packages. justeco-group.com
KJL Group O10
The KJL Group is a 30-year-old MSP, providing our clients with a complete IT and technology services portfolio. IT and Technology ServicesInternet and Telephony Copiers and Printers Cyber Security Services Software SolutionsHosting / Cloud Environmental Tech & Offsetting. kjlgroup.co.uk
Lightspeed G20
Lightspeed is the unified ePOS and payments platform powering the worlds best businesses in over 100 countries. Lightspeed helps hospitality entrepreneurs focus on what matters so they can keep staff happy, provide the best customer experience and become the go-to destination in their space.
lightspeedhq.co.uk
LooREADY Toilet Seat Covers L58
Premium Flushable Toilet Seat Covers designed with a protective film impermeable to contaminants commonly found on public toilet surfaces left behind every time a toilet is flushed. Individually wrapped and served to your guest in compact custom leather dispensers fitted next to common area toilets. looready.com
Maxxton Software N54
Global provider of market-leading hospitality software-as-a-service for the large vacation & short-term rental industry. Get started with the most complete solutions for all your operational requirements. The Maxxton Software system for bookings and business operation is the only one of its kind. maxxton.com
Mother Nature TP Ltd O18
The first Sustainable, Premium & Affordable product range free of glues, chemicals & plastics.A UK Made Bamboo range helping to prevent deforestation with products from cutlery, to toilet tissue and centrefeed to stationary we have it all.
mothernature.green
EXHIBITOR LISTINGS
My Care World Ltd
M50
With a focus on the hospitality and healthcare industry, we are dedicated to connecting talented individuals with rewarding career opportunities. Our team has a deep understanding of the unique requirements of this sector, and we are committed to delivering exceptional service. mycareworld.com
National Parking Control N42
National Parking Control are an elite parking management company operating across the UK. Using the latest state of the art equipment and innovative technology allows National Parking Control to provide effective and intelligent solutions to all parking issues. nationalparkingcontrol.co.uk
Neoperl UK Ltd
K21
Small parts, great effect! NEOPERL products help save water and energy without sacrificing comfort. We offer a simple solution: everyone can do their bit to alleviate the energy crisis and to treat our planet with respect. Only together can we achieve great things. neoperl.com
Opcharge
O20
Opcharge is an electric vehicle charge point operator focused on affordable and accessible destination charging. The Opcharge solution offers parking system integration, white-labeled products, event-driven discounts, advertising opportunities, plus much more. Perfect for the hospitality industry. opcharge.com
Outbooks
O32
Outsourced Bookkeeping, VAT, Payroll, Accounts Payable, Accounts Receivable Service Provider. Working with 100s of pubs, restaurants & other hospitality firms on their end to end payroll and bookkeeping tasks. With more than 500 team members, we provide quality service at competitive price. outbooks.co.uk
Pecunia Pro Limited O42
Pecunia Pro Limited are a payroll bureau specialising in the outsourcing of company payroll, ranging from a 1 person payroll up to companies that have over 1,000 employees on their payroll.We manage your entire payroll & auto-enrolment pension for a fixed cost per person with no extra costs. pecuniapro.co.uk
PelGar International Ltd. O16
PelGar International is the leading British manufacturer of highly effective rodenticide and insecticide products for the control of public health and farming pests around the world. We aim to provide innovative and novel solutions to any global pest problem. pelgar.co.uk
Prop Sustainable L21
Were a renewable energy consultancy focused on ensuring real estate owners receive the best commercial terms for Solar PVEV Charging Battery Systems & more. If you want to boost income, save cost and reduce your carbon footprint, chat to us, our service is free of charge. propsustainable.com
Providence Hotels O31
Providence Hotels is an innovative independent hotel management company specialising in bespoke hotel offerings with a focus on full-service hospitality management and strategic hospitality advisory including lease agreements. providence-hotels.com
Ratio EV Charging N12
Ratio EV Charging designs and manufactures EV charging products at its factory in Redditch, West Midlands. Our B2B solutions are tailored to your requirements. Our products are solar compatible, fully connected, OZEV grant approved and have the ability to offer flexible payment options. ratioev.uk
Reused Remade AB N21
Reused Remade helps hotels and the hospitality industry reduce their costs and minimize environmental and climate impact by upcycling hotel textile waste into new circular products like beauty accessories, storage bags, and carry bags for resale and reuse by the hotels. Turning trash into cash. reusedremade.com
SaveMoneyCutCarbon K66
We have been leading the way in reducing energy, water & carbon for hospitality for 10+ years.
Decarbonising the hospitality built environment is complex - visit our stand and attend our seminar to learn how we help Brands, Operators, Owners and Franchisees navigate the challenges ahead. savemoneycutcarbon.com
Shekel Scales 2008 LTD N30
The novelty of a cutting-edge hotel guest experience: Offer guests both treats and nutrition - instant gratification without leaving the lobby or standing in line. Increased revenue: Boost hotel profits by providing convenient opportunities to encourage additional purchases. Operational efficiency. shekel.ai
SHRE L16
SHRE is a digital business card and CRM platform that leverages NFC technology to offer sustainable solutions, revolutionizing networking, lead collection, and management. myshre.com
Singularity9 LLC O33
Singularity9 is a technology and services company with strong experience in media and entertainment for the hospitality industry. We innovate and tackle industry specific challenges with our end-to-end product engineering capabilities and our dedicated solutions. singularity9.com
Smart Green Chargers L42
We are excited about the opportunities for EV charging and IoT solutions in the Hospitality Sector. Now is the time to take advantage of the new products and services that will ensure B2B businesses are relevant to EV customers. Come and talk to us about how we can help with relevant EV Solutions. smartgreenchargers.com
Snag N31
Revolutionising comfort with our sizeinclusive towels and bath robes. Designed for EVERY body, with unmatched luxury and softness. Finally, everyone can find the perfect fit with Snag’s commitment to inclusive sizing, quality and ethical products. Meet the towels that’ll get people talking. snagtights.com
Stasher L53
Stasher is the world’s first luggage storage network which lets travellers store their bags with local hotels and businesses who monetise spare space. Secured with the same standards as a hotel check-in, Stasher partners with leading brands like Premier Inn and Accor to provide storage worldwide. stasher.com
Superbutler O48
Superbutler is an AI-powered digital concierge SaaS solution designed for the hotel and hospitality industry, providing essential e-commerce services like room service, dining, spa bookings, minibar, laundry, limousine reservations, and tour packages.
superbutler.ai
NOTES
Text Global I102
Theis Craft Limited N40
TipBrightly K20
With TipBrightly cashless tipping has never been easier, faster, or more convenient. Our award-winning payment platform seamlessly integrates digital tips, real-time customer feedback, and a tracking and disbursement system. TipBrightly is a solution better than cash.
tipbrightly.com
Twin L56
Welcome to twintwin is the new, simple, flexible parking and electric vehicle charging package. Ultra-modern, good looking hardware + mobile app. twin is the payment solution for parking, charging or both. With a back office to revolutionise your business. twinpay.com
United Outcomes L51
At United Outcomes, our purpose is building a safer world for highrisk sectors including Hospitality and Leisure. Our unique history in counterterrorism, mass critical incidents, public and staff safety as well as operational resilience sets us apart from traditional consultancy. united-outcomes.com
Verdant Energy Management Solution K50
Elevate your propertys energy efficiency with Verdant, an industry leader in commercial and multifamily energy management solutions. Our smart thermostats intelligently adjust temperatures within preferred limits, ensuring maximum energy savings without compromising comfort. verdant.copeland.com
Voltpoint O30
Walls of Eden N22
Walls of Eden is an avant-garde venture that harmoniously fuses natures artistry with the sophistication of modern design. We are creators of exquisite 3D wall tiles that draw inspiration from the profound beauty of the natural world. walls-of-eden.com
Watt Footprint O50 Zapgo L50
Zapgo is revolutionising EV charging with our new network of rapid, reliable charging points at handpicked local destinations across the UK. We are committed to installing 4,000 relieable chargers by 2029, ensuring customers have convenient charging wherever you go. zapgo.co.uk
Powerful UGC Discovery
Simple rights approval, in one click.
What is CrowdRiff UGC?
CrowdRiff UGC is a platform that helps hotel and resort marketers source and secure rights to user-generated content (UGC), highlighting the best features of their locations.
With access to fresh, authentic UGC, hotels and resorts can include diverse perspectives of locals and travelers in their marketing, helping to tell a unique story.
11 yrs Assets
2.29B
And running!
Meta Business Partner
Free lockers for your hotel
Save labour costs
Open up a new revenue stream
No power nor wifi needed
LEARN MORE BY CONTACTING LOCKERS@STASHER.CO.UK
data follows the journey through the whole system
come to stand J10 to chat to us about your business needs