Frequently Asked Questions

WHAT IF I AM LATE?

For the comfort and enjoyment of our musicians and patrons, late seating is at the discretion of the House Manager and takes place during pauses in the program. Ushers will let you know when you may enter the hall. They may seat you in an area other than your ticketed seat so as to not disturb other patrons, and you may take your ticketed seat during intermission.

WHEN SHOULD I CLAP?

During most Classics performances, there is a short, silent pause between each movement of a piece. You can determine how many movements there are in a piece, and how many silent pauses there will be, by looking at your program — the movements in each piece will be listed there. Applause are usually reserved for the end of the final movement of the piece, after the conductor has signaled the end of the final note with his or her baton or hand. Holding applause between movements is considered respectful of the performers' concentration and mindful of musical continuity.

WHAT IS YOUR CELL PHONE/PHOTO/ VIDEO POLICY?

We ask that you please silence your cell phones and refrain from talking or texting on them during performances. Flash photography is prohibited at all times. We ask that you please refrain from taking any photos or video during Classics or Movie at the Symphony concerts unless the conductor is off the podium. During Symphony Pops concerts you may take pictures without a flash and may record short cell phone videos. Please be courteous to your fellow concertgoers and be aware that if at any time your cell phone/camera use becomes a distraction to others, an usher may ask you to stop.

CAN I BRING FOOD OR DRINKS INTO THE CONCERT?

No food or drinks permitted in the Concert Hall. All food and beverages must be consumed in designated spaces/the lobby.

CAN I BRING THE KIDS?

Kids of all ages will enjoy our Family, education concerts, and many of our Symphony Pops, Holiday, and Summer concerts. All children require a ticket regardless of age, and child tickets are $10. Classics concerts tend to be between 2 and 21/2 hours long. Please consider this when deciding whether or not to bring your child. If your child is disturbing other patrons, an usher may ask you to take your child into the lobby for the remainder of the performance, without refund.

HOW LONG IS A TYPICAL CONCERT?

Program length varies, but a typical performance lasts about two hours, including one 20 minute intermission. Visit the event page on our website, or flip to the performance details in this Soundings Magazine.

WHAT IF I’M UNABLE TO ATTEND MY PERFORMANCE?

Subscribers may exchange tickets free of charge — one of many subscriber benefits! Non-subscribers may exchange for an additional fee. You may exchange tickets in person, by phone, or online for another performance within the same season. There is an additional cost if seating upgrades apply, and all exchange requests are subject to availability. You may also donate your tickets back to the Colorado Symphony and receive a donation receipt.

HOW CAN I FIND OUT IF A CONCERT IS CANCELED DUE TO INCLEMENT WEATHER?

We rarely cancel a concert due to inclement weather, but when this occurs we will send a direct email notification to all ticket holders. Updates, cancellations, or changes will be posted on coloradosymphony.org and on the event page for the concert.

For more FAQ’s see the Plan Your Visit section of coloradosymphony.org