1 Foreword

Thank you for your interest in the Cyber Essentials toolkit from CertiKit. Before we look at what is inside, here is our commitment to everyone who buys a copy in terms of support.

1.1 Email support

We understand you may need some extra support and advice, so this is why we offer unlimited email support for 12 months after buying this toolkit. This can be extended annually as required.

1.2 Regular update service

Cyber security is constantly changing, as is our toolkit product development, which is why we offer one year’s subscription to our Cyber Essentials toolkit update service. You will be notified via email as and when a new version of the toolkit becomes available.

1.3 Review of completed documents

If you need that extra piece of mind once you have completed your documentation, our experts will review up to three of your documents to check everything is in order and complies to the Cyber Essentials controls.

1.4 Exclusive access to customer discussion group

Complying to Cyber Essentials can be a daunting journey, which is why we offer a range of support channels to suit you. This includes our social media discussion group.

1.5 Video library subscription

Your toolkit purchase comes with a 12-month subscription to the CertiKit video library. This can be accessed via your online CertiKit account, which will be automatically created when you buy the toolkit.

1.6 Annual support extensions

We recommend renewing your support package annually to benefit from ongoing support and toolkit updates. If a new version of Cyber Essentials is produced while you are subscribed, you will get the new toolkit, too.

To benefit from an extended support period, you can either add a subscription extension when purchasing your toolkit, or you can extend between ten and 14 months after your initial purchase, via your online account.