10 Improvement

10.1 Nonconformity and corrective action

If somebody finds something you're not doing right, you need to do something about it and fix what's happened. You also need to make sure it doesn't happen again by working out exactly what happened, what it affects, fixing it (but only if fixing it is cheaper or better than not fixing it) and then checking that it's definitely fixed, making sure you write down everything you did.

10.2 Continual improvement

Always try to make the BCMS better. Use the results of the other processes, such as analysis and evaluation and management review, to find things that can and should be improved.