7 Conclusion

Configuration management is a vital underpinning service that provides key information to other processes within IT service management. The mix of physical and virtual infrastructure and other components used to deliver our IT services is complex and it will require strict adherence to this process to ensure that a clear and accurate picture of configurations is maintained at all times.

Only by really understanding and documenting our environment can we continue to deliver existing services effectively whilst at the same time planning for the transition of new ones.