2 Scope of change management

2.1 Definition

All hardware, software, virtual resources and documentation that constitute a live service to [Organization Name] users will be subject to change management. Certain types of change will be designated as standard changes and implemented via the service request process.

As an indication, changes to the following will require a change request to be raised and approved:

Server hardware o New installations onto a live network o Upgrades o Decommissioning Server operating software including operating systems and databases o Upgrades o Fixes and service packs o Configuration changes Application software o Upgrades o Fixes o Configuration changes Network devices o Firewalls o Routers o Switches Network services e.g. DNS, DHCP Virtual resources o Virtual private clouds o Virtual servers o Storage o Load balancers o Security groups

The following are examples of tasks that are considered to be service requests or administrative tasks and so will not require a change request to be raised and approved:

Creating a new user Changing a user’s password (password reset) Installing individual new PCs Installing software on a user’s desktop

A definitive list of these will be published and maintained by the Service Manager.