3 minute read
Right at Home
Right at Home is a family affair. And once Steve and Carole Luber researched the business and met its founder, Alan Hager, almost 20 years ago, they knew its mission — delivering the highest quality of essential care to people in their homes — was a perfect fit for them.
The business spoke to their personal experience. At the time, Steve and Carole Luber were “still reeling” from the difficulty of finding quality in-home care for their own parents who were facing illness and aging issues.
The Lubers now have Right at Home offices in Frederick, Carroll, Howard, and Washington counties. The business is truly a family treasure. All three of the couple’s adult children share their parents’ passion for helping people age at home. Mary Beth Burns, the Lubers’ oldest daughter, is the Business Development Manager in the Howard County office; Tricia Luber, their middle child, is the Office Manager and Client Care Manager in the Frederick Office, and their youngest child, Steven Luber, is the Business Development Manager in the Hagerstown Office. Linda Luber King, Steve Luber’s first cousin, is the Chief Operating Officer.
Steve, known for being a funny guy and quick with the one liners says” we are not super serious people, we have a lot of fun at work and at home, but we are profoundly serious about the quality of care we provide our clients. They, (our clients) along with our caregivers, are everything”. Right at Home is known to be a generous employer, retaining many employees who have been with them from the beginning.” I’m a big believer in The Golden Rule” Steve says. “Treat people the way you want to be treated.” Carole adds that “this is a very heartfelt endeavor for me. More than a business” The Husband and wife duo now is a family business and the Lubers love having their grown children part of this legacy.
Right at Home provides expertly trained and skill-certified aides anywhere people need one-on-one care–in their homes or assisted living or nursing facilities, even hospitals. Their services may include bathing, dressing, personal care, medication administration, meal preparation, light housekeeping, and transportation. Care is available around the clock, including weekends and holidays.
Right at Home operates 24/7. “When you call, day or night, you get a live person and an on-call employee who is on duty to help,” Carole said.
Carole explains that “our service benefits both patients and their families. Staff members often help “families overwhelmed with having to make complex decisions, and faced with many difficult choices; especially when unexpected emergencies and hospitalizations arise, or they’re being told a loved one has a terminal illness,”
“Our managers and nurses make sure proper plans of care are put into place by working closely with our clients. Staff members find appropriate and qualified caregivers to ensure the best care possible to suit each individual’s needs,” she added.
In addition, Luber said, “Our office staff and caregivers frequently become the eyes and ears for family members who live out of town, and need to rely on someone trustworthy and compassionate to be there for their family members.”
The Lubers now employ about 30 full-time office staff and managers, including four full-time registered nurses, more than 300 part- and full-time caregivers, and five team members who handle calls on evenings and weekends. Many of these employees have been with the Lubers from the start.
Luber said her family and the Right at Home staff derive great satisfaction from their work. “When a family member calls or sends a note to express their gratitude for their loved one’s high quality of care, it’s a feeling second to none.”
The Luber family is Right at Home with their family legacy of caring and leadership.
