FSM Market Growth and Expectations

• The field service management (FSM) software vendors market is growing for cloud solutions across the globe and it is expected to have a huge shift in the upcoming years.

• Most FSM companies are gradually shifting away from sales and operations software such as CRM and ERP and toward FSM software with the specialized features that best serve this expanding industry.

• The FSM market is increasing due to the CRM and ERP solutions that have failed to meet the field service industry’s specific requirements.

• FSM technology was developed in response to the inability of existing tools to automate field service operations, improve efficiency, and provide visibility into day-to-day processes.

A good FSM system includes features such as:

• Appointments with customers, ticketing, and order management.

• Controlling worker activity (time tracking, job status updates).

• Complex scheduling.

Complex document management, project management, automated customer appointment reminders, and CRM tools are all available in advanced programs. Some field service management software focuses on a single function, such as dispatch, while others provide more generalized features such as customer portals, fleet management, and call centre management. Before making a purchase, a company should assess its goals and needs and determine which features are essential.

Enterprise Resource Planning (ERP) Software vs Field Service Management Software

• Compared to the enterprise resource planning system (ERP), a field service management system is often less expensive to implement and maintain.

• FSM tools deliver a combination of solutions in accordance with CRM, such as payroll, inventory, and even marketing tools, etc.

• Most FSM software includes a mobile app for technicians and managers to use in the field, whereas most ERP systems require a browser or desktop app to interface with the software.

• FSM solutions may also include GPS tracking and route mapping to assist field service companies in tracking their technicians. Inventory and supply chain features are more robust in many ERP systems.

Customer Relationship Management (CRM) Software vs Field Service Management Software

• Compared to the FSM, CRMs have extremely complex databases to track all types of interactions on emails, text messages, phone calls, and websites;

• It can distinguish between managers, possibilities, and customers. CRM is designed in a way to keep track of customers’ records and communications between them.

• When compared to FSM software, which is designed in prospect to manage contacts in the context of the company’s services, lead management, and sales capabilities.

• The field service tools track customer information and help to manage ongoing customer interactions.