HRSD Module

The “What”

 HRSD stands for Human Resources Service Delivery. It’s also known as ServiceNow HR. It’s a paid module in ServiceNow.

HRSD’s aim is to streamline an organization’s HR processes –recruitment, onboarding, employee self-service, employee performance, benefits, policies and procedures etc.,

In a nutshell: Make it easy for employees to get HR services

The Problem

The Solution

Key Benefits

 Less Confusion and Less Cost.

 Compliance – when you have things well defined and automated – you stand a higher chance of being compliant (of Legal and Regulatory requirements).

 Data Management – sensitive data leakage is prevented. Reporting and analysis is easier.

Snippets - Journey

 In HRSD, one will come across “Journey”, basically, it’s a series of steps or tasks that an employee goes through in order to complete a specific HR process.

 The ”steps” may involve some from the employee, some from the manager, others from IT, Payroll, HR, etc., The whole thing can be done in almost a self-service kind of manner.

Let’s look at an example posted on the Community channel.

Snippets – Journey

Accelerator

 Another term one might hear is “Journey Accelerator”, simply put – its a pre-built set of configurations, workflows, forms, and other components that organizations can use to quickly implement specific HR journeys.

For example:

 Create and manage task templates, such as workstation setup or planning and training sessions.

 Define and manage plan types for employee transitions, such as promotions, on-boarding, off-boarding, etc.,

 Employees can then view the plans, complete their to-do tasks, and track their progress.

Snippets – Journey

Manager assigning a plan

Snippets – Journey

Employee working through the plan along with a mentor.

Snippets – Let’s See It in Action!

Snippets – Learning Core

 Another interesting component of HRSD is the “Learning Core”; it is used for training courses – one can create courses, manage them, assign them to employees, track employee’s progress, do reporting, etc.,

 Interestingly, it can be integrated with a few 3rd-party Learning Management System providers – eg., Udemy, etc.,

You can configure catalogs with both Internal and External content.

Snippets – HR Profile & HR Case

 From the name “HR Profile” – its easy to understand that it contains profile information of employee’s – but that information is HR related and mostly confidential.

 HR Case – very simply put – is a request, raised either by the employee or the HR Staff. And just like an incident or requested in ITSM, it can have different statuses – and data, logs, etc., can be attached to it.

 Though the concept is simple – it can, if used correctly streamline HR processes by a lot.

Snippets – Let’s See It in Action!

Snippets – Manager Hub

 Managers are not left-out of HRSD.

 Manager Hub is part of the Employee Center portal, specially for the use of people in leadership/managerial posts.

 ServiceNow: Effectively manage a globally disbursed team with a mixture of direct reports, as well as managers that have their own direct reports. Have an insight into data of all workers including employees, interns, and contingent workers and the various transitions that they may have