Bringing the Change for a Leading Banker
#SuccessStory
A Challenge-Packed Customer Profile
The client is a leading bank in the United Kingdom With more than 1 million baselines of extensive assets and end-user devices The users include customers and bank employees Requirements vary with each user
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Gearing up for the Change
Setting ITSM to drive the core IT processes
Forming dedicated catalogs and portals for bank staff, enabling core banking functions
Setting up Multi-user Multi-portal to steer separate service portals based on the type of end users
#SuccessStory
Gearing up for the Change
The catalogs and portals were also employed to enable end-user/enterprise banking
IT portfolio and services were maintained through the dedicated portal and catalog
Enabling Agent Workspace based on different backend users
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The Change
Established a unified system for all business needs Added value to the business by making the work process proactive Assets and CMDB inventory maintained through multiple integrations
Our technology assistance proved to be a time-saver and better performer.
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