EDUCATION 09/2019-06/2023 Major: Industrial Design
PROFESSIONAL PROJECT Northeastern University
07/2021-08/2021 YASN International
Position: Service Designer (future automobile post-market service design -- one-stop drive-thru automobile service system)
07/2021-08/2021
Social innovation project
Design tools to help migrant workers communicate necessary issues with their children (social innovation project for migrant children)
INTERNSHIP 08/2021-10/2021
07/2022-08/2022
Meet Chime bells and Guqin
Design cultural and creative products according to the treasures of Hubei Museum and ChongQing China Three Gorges Museum
SKILL
Cultural and Creative Studio of Northeastern University
INTEREST
Graphic Design
Position: Package Designer (intern)
3D modeling Teamwork
Creative thinking Coding
AWARD & HONORS
Jogging
Drawing Tennis Skiing
CONTACT
11/2021
Second prize in Liaoning Province Innovative Method Competition
11/2021
Third prize in China Innovative Methods Competition
10/2021
University second-class scholarship
E-mail:
1464155432@qq.com
09/2021
Third prize in a cultural product design competition
Address:
07/2021
Excellent Award in creative design competition of traveling souvenir
17#1-6-2, Mingliugongguan, Jinyang Street, Hunnan District, Shenyang, Liaoning Province
Tel:
0086-13252737252
CONTENT SELECTED PROJECTS
1
LET’S HAVE A “TOK”
2
SWING!
3
AIT CAR MATAINANCE SERVICE
Social innovation & Interactive design
Interactive & Sustainable design
Professional sponsored project Service & Interactive design
4
NO MORE WORRIES
5
“WORK HARDER”
Conmunnication & Interactive design
Speculative & Interactive design
LET’S HAVE A Social innovation design Interactive design In collabration with
Team project Team leader
designed a communication product ‘ We system to empower migrant children & parent to confront continuous problems confidently ‘
BACKGROUND HOW it works ?
Project sponsor
Opportunties
To be a migrant child or a leftbehind kid is a hard decision to make
About Migrant Children Migrant children refer to children aged 6 to 14 who live temporarily with their parents or other guardians in the inflow area for more than half a year, also known as "children of migrant workers"
Urban-rural dichotomy and strict household registration restriction system
Their parents mostly working at the bottom of the ladder and living temporarily in the big cities
Chinese government lack of overall planning in the service and management of migrant children
Stay in the city (no official status)
There are no perfect laws and regulations to guarantee the education equality of migrant children
What are
Expensive private schools or unqualified schools
Migrant in big city
HOW many migrant children in China?
Policies and systems
Parents as migrant worker, and children aare taken along for schooling
During or completed primary education, they are forced to
“ The New Citizen Project ”
decide where to go
One in eight school-age children in cities is a
migrant child
hard to change...
Hometown (left -behind)
Continuing education at school in their hometown
Physical environment
A non-governmental public welfare organization dedicated to research, recordingand advocacy activities, supporting the development of the education for migrant children, and promoting more attention and participation in improving the growth environment of them
Migrant children are generally unstable in housing, change with the change of their parents' jobs Poor learning and living environment
35 million
children is
increasing
40.37%
44.69%
Social issues
47.57%
49.13%
2016
52.58%
No sense of belonging. Making decisions about life events too early
Bad living environment with safety hazards, and always face change
2017
2018
number of migrant children number of migrant workers’ children
2019
2020
Family problems
Low parental education and lack of parenting knowledge
Low quality education
Difficulty in equal access to educational resources in their place of residence
What are Qianmo Plan
Wavelab
likely to change...
Community & Family
Communities can help migrant families through life’s challenges by supporting them
Strengthen parent-child bonds to address external issues
Educational Resources
Community Development Program YISI Project
All-round quality development of migrant children, lighting up their after-school life
A positive atmosphere is conducive to the good attitude and self-confidence
Small Teacher Fund
Unstable residence
Wavelib
“Together” index =
2015
50.76%
Intangible growing environment
Through funding, incubate positive improvement projects and bring about real change in the environment in which migrant children grow up
There are about migrant children in China, and the index of "Together" is increasing, which means the number of migrant
Most families of migrant children are not wealthy and cannot rely on money to achieve equity in educational resources Different family situations, variable guardians
Projects make imapcts
WHAT are their difficulties?
Family conditions
The shortage of educational resources for migrant children can be filled artificially
PRIMARY RESEARCH Findings
What they do ?
1
Provide free extracurricular books to borrow for migrant children
Field visiting
Carry out activities to help migrant children develop in an all-round way
We have participated in the work of Weilan Library as volunteer, and have an in-depth understanding of the project and migrant children
Organize volunteers to manage the library in the migrant children's school
Residential area for migrant children (Beijing Urban Village) Private school for migrant children 20+ parents Interview
Educational resources
10+ children
1
Wavalib help migrant children directly
Reading ability
5+ staff
+ Observation
What they bring ?
3
Long-term help for migrant children
PARENTS
Expert interview
There are many voices out there blaming parents Parents generally have high expectations for their children Negative emotions of parents affect children, vicious circle
YIHUA
Dupty director general of new citizen program and co-founder of Weilan library
Question Is educating the parent the real problem?
Social attention
Problems faced
Stakeholders & Relationship
Current status and plans
Particularities and similairities
What I found... 20+ parents 10+ children
2
2
Confused children
Parents have high expectations for their children and will put a lot of effort into their children's education
Children often show confusion, incomprehension and negative attitude towards their parents
High expectations Many parents are overly reliant on school education and trust teachers' opinions
Case study WAVELIB
“Small wave, make big changes”
“
Established
Covered
Benefited
libraries
cities
migrant children
12
139,000
Children have conflicting feelings towards their parents
Expert view
Children want their ideas to be valued
Sometimes parents should be the subjects of education
Children are sensible too early and obey their parents' arrangements
Parents influence children's behavior Choose a more dignified way to help
Non-profit project
77
Are these any of their fault?
Volunteer of Weilan Library, devoted to the voluntary cause of migrant children for many years
New Citizen Program Ongoing Projects
Reliant on school
HONG
Children want their own voices to be understood
“
CHILDREN
CONTEXT ANALYSIS
Conflicts from INNER CIRCLE
Stakeholders map
“One-way Communication”
Analyze the hierarchies and linkages of issues by mapping the relationships and types of impacts between stakeholders realted to migrant famlies
Problem core Longer working time
Community
Less educated
Other Migrant
Infor
Support
Families
y dl
en
ri nf
U
Dis
s e anag
ban
Government
Nagetive Postive
Res e doc arch a um n ent d situ atio n
ion ucat e ed
i
lic
po
es
Prov id
ru
st
n Co
n
io ct
Insuffi c feedb ient ack
Landlord
M
d
able
Unst
Non-pubilc school
ity
ecur
job s
Teachers
ny pa m co ct Ac affe &
Rent
Excessive urging Make decisions unilaterally
Parents
Expecting children to achieve social class reproduction
Rebellion & confrontation
Children “ Unhappy ”
Not conducive to solve
Hope to express their own ideas
Exacerbate
External problems
“ Not undersatnding ” Families with migrant children face many complex issues and important decisions
WAVELIB
Commands
e esur al pr
Inadequate language skills
Lack of patience to communicate with children
Internal conflict
Ignore parents’ command
help develop
Not understanding
su
Life pressure
ent
sing
Hou
t ppor
lem
urce
imp
Love and care
mic so
and
n
ge
etitio
chan n ex
omp
te
pe
Econo
ssure
MIGRANT FAMILY
Plan
Program
Life pre
Numbly accept
Always use themselves as negative cases
New Citizen
matio
c Peer
m Co
Relatives
Lack of time and energy to accompany children
Limited access to information
Support
Indirectly related
Work place
THINKING
which are difficult for migrant families, both parents and children
Difficulties from OUTER CIRCLE
This problems exacerbated the internal conflict between them
Low parental involvement Friends
Directly related
Poor living environment
Rarely initiate activities that require parental involvement
Low quality
School
Low quality of education and the high rate of teachers’departure
Financial pressure
Financial pressure from high tuition fees
Stricter policies
Poor living environment is not conducive to growth
Stricter policies for the admission of non-local students
Economic pressures
limited access
Economic pressures from rising rents
Community
Biased views
Biased views from the surrounding residents
Government
Have limited access to information and do not understand the policy
Schools cancel
Government cancels growing number of migrant children's schools
Key point Help parents and migrant children face and solve problems TOGETHER
EMPATHY ANALYSIS Empathy map
Insights
What do they THINK?
What do they
HEAR?
What do they THINK?
Work is so tiring, life is so stressful.
Small children are too naive to participate in serious decision-making I want to live a stable life with my children
“ Why you don't even understand this Mum ? ”
SEE?
Advertisements for tuition providers. Children estranged from parents.
“ My child had a particularly good time going to tutorials. ”
“ Mum I want to stay in Beijing, with my friends. ”
So confused about the future...
What do they
Other families who are as helpless
PARENTS What do they SAY?
“ We have no choice but to send you back to your hometown school. ”
Various information on the school selection process.
“ Don’t waste your time read these books. ” “ With such a low score, you didn't study hard at all! ”
I don't want to make it so hard for my parents.
What do they
SEE?
Complex problems imposed on parents
I'm really serious, when will my parents listen to me?
Parents quarrel a lot.
Documentation and procedures in the immigration process are a hindrance for less educated parents
What do they
HEAR?
“Study hard or you'll have to work hard as I did. ”
Parents work hard. The surrounding environment keeps changing
“ Why did you do so badly on this test? ”
Some negative information on the internet.
CHILDREN
What do they SAY? “ I don't want to help you with your chores. ”
Neglected family education
Parents rely too much on school, pay attention to cultural education, and ignore other aspects (moral, cognitive, behavioral development)
One way communication
The one-way education of parents makes the children have difficulty expressing their ideas
GAINS
PAINS
“Have you ever considered my feelings? ”
Encourage joint response to external challenges
Family education
Provide ways and opportunities for family education
Seek balance
Seek a balance between the two sides
Increasing contradictions and confrontation
The contradiction between the language forms that migrant children learn in school and the simple, crude language forms of their parents
Transformation
Transform confrontation into other forms
“ Okay, okay, I get it. ”
GAINS
Gradually difficult communication with children
Better life resources for children and familie
Not being understood by others
Study hard or you'll have to work hard as I did.
Unstable working environment and lower wages
Being involved in their child's growth and learning
Separation from parents can happen anytime
Why did you do so badly on this test?
Separation from family and children
More money can be earned by staying in big city
No conditions to fulfill their dreams
We had to transfer you to a closer school
Hope the child will change the fate through study hard, but strong feeling of powerlessness
To the external
“We had to take you to a closer school. ”
Fall and powerlessness
PAINS
Opportunities
Often encountering a huge gap in educational resources, children will have a sense of gap, which will bring parents a sense of powerlessness
Resistance to the outside world
Because of frequent migration, the child will have a negative feeling of being dependent on others, and may be resistant to the outside world
Use resources
Make good use of resources in migration
Adjust mind
Increase sense of belonging and self-identity
IDEATION
Tools
Process Analyze pros & cons/pains & gains, give them different metaphors
Design question How can we BALANCE the parent-child relationship of migrant families, encourage the COMMUNICATION and empower them to better cope with the impact of life changes TOGETHER.
BALANCE
Life problems & change
+
exchange ideas
school
pain & gain reason
community
Share & learn
Formal place
How to keep it going? Professional involvment
Grow together
provide information online
open-up
consulting function unsolvable problems
sense of achievement closer
take turns
desk
decision making
real cases
parent meeting
exhange idea
community
provide space
Fair talk
Mutual assistance
School support
Sit down
role-play
Switch role
How to guide a balanced conversation? Emotional expression
Emotional (understand） Rational（analyse problem）
logical conversation
big problem to smaller ones intelligible words Put problems on the table, visualize
Smaller topic
fixed questions Rational analysis and take note a “host”
“TOK”: Our table board which helps communicate, collaborate and solve problems
Problem solving
+
Everyone has the opportunity to express their thoughts
trust and authority
face-to-face
think seriously
Collaborate
Kill pains together (a consensus through communication)
Ideation family in the same situation
Guidance
Communication Experts get clear direction to help by collecting unsolvable problems
+ Mutual aid
Parents and children create a unique communication forest
System
How to support with real help? Hit-the-point topic
common problem Based on real situations
Volunteers
Experts
provide advice lectures
Online
School Expert
Conmmunity
Volunteer
FINAL CONCEPT
Concept Tools
Definition We design a communication product system to
Empower migrant children & parent to confront continuous
Today we come to TOK zone to talk about choosing a school
Detachable
TOK BOARD an important tool
Let's see how they can be used
Select our today”s topic card
(on common school desks)
for a balanced communication in migrant families
problems confidently
Put the card on the table board Community
Parent & Chlid
Conmmunication
Guidance Balanced communication
Relationship Social connection
Family & Community
Artificial turf
increases organic sense, create a relaxed and pleasant communication atmosphere
WHAT is Our Name?
TOK
“OK TAIK”
We want Let Migrant Families sit down and have an “OK TALK”
Progress pointers
indicate the progress of the conversation
Let's analyse each point objectively “ I can get...(gain/pro)”
We defined a systematic design approach that... Aims for the balance the parent-child communication and reconciliate their relationship
Through
By providing equal communication mode and connecting external help
To achieve
To help migrant families make better decisions about future development and dealing with the challenges of life changes
Scan the QR code on the card to get information
Let’s talk and make decision!
Space
HOW we achieve it?
Targeting
Follow the order of the construction of the card
"Tree" stands for gain/pros, "Bacteria" for pain/cons
Mutual aid Connection
Disscuss each pain/con for solution
Four themed card folds hang at the distribution “ I don’t like it because...(pain/con)”
TOK ZONE is located in the
school classroom, providing a formal occasion, and there are more resources to use
“Bacteria forest”
Collect unkillable bacteria (as unsolved problems)
Rule board
If solved, we kill the bacteria Here is our communication forest! WOW!
For those bacteria that we can't kill temporarily, we classify and put them in the bacteria forest for professionals to collect
PROTOTYPE &TEST
Making process Refine
Sketch model
The desk board is assembled from three layers of laser-cut wood panels, including the slot structure
Ergonomic size In order to ensure two people use, the size of the table board should be 50cm × 75cm, and should not too heavy
75cm
50cm
Process Increase free discussion and then analyze the pros and cons to make the conversation easier to understand
Top layer Thickness: 3mm
Bottom layer Thickness: 5mm
Middle layer Thickness: 5mm
工具制作 桌板制作
Measure and cut
Board assembling
Form:
Keep unused bacteria separate from the tree, and a pen tray should be designed on the desktop We need to leave enough space for writing
Card:
The language on the instruction card is more objective and vivid from the perspective of a talk host
Kit滑槽和卡片 making
Process test
Tools (trees, bacteria) are also laser cut from wood planks
60cm
Two pieces of wood are fixed under the bottom board to ensure that the table board is not easy to slide when placed on the desk
TOOL DESIGN
Details
Instruction card design
Final display
There are a total of three instructions in the card, place the card on the table
Forest area
The most important part of analyzing problem and make decision
Card placement
Easy card reading Prevents card movement
Trees & Bacteria placement For placing kits that are not in use
Progress pointers
There are four sets of cards to address the common problems of migrant families, namely choosing schools, housing choices, coping with changes, and daily communication
The position of the instruction in the card corresponds to the planting slot in the forest area one by one
1 Express opinion
Pull to indicate the progress of the conversation
E.g. Hi, can you tell me why you came to choose a school today?
2 Scan the code to view the information
Let's scan the QR code to see what kind of information TOK has prepared for us
3 Pen slot
Analyze the pros & cons, pain& gain of disassembled issues (use tools) Please point out the advantages and disadvantages of each other's decisions
Card Folding Writting space
Leave enough space on the board for writing
Parent and child can tear off and write down what they want to say to each other, the emotional exchange can be the summary of the conversation
WOKING SCENEARIO
INTERATIVE WALL DESIGN
Use the finished product to simulate the process to test
Details
Supportive system
Main wall design of TOK ZONE Place the card and read the content
Move progress indicator for process
MESSAGE BOARD Leave a wish, question or opinion, etc.
Migrant family
Leave confusion and problem Seek advice
CARD PICK-UP
School
Parents and children choose the topic they want to discuss with TOK this time.
Write and insert trees or bacteria into the planting slot
Provide space
The volunteers INSTRUCTIONS
Discuss pains/cons and achieve mutual understanding and consensus
Explain how to use the TOK tool
Collect pains and confusion Operate the online platforms Editing paper reading Material Organize offline activities
The experts
Targeted professional solutions Professional and up-to-date information Consulting services and lectures
Space setting Remove cons/pains that cannot be agreed upon, leaving them unresolved
End of communication, review results, tear off part of card for emotional exchange
BACTERIA FOREST
Collect bacteria that cannot be killed by parents and children
INTERACTION PROCESS
Scan the code to view the information
After choosing a topic, sit down and start the conversation Pull progress indicator
Saying a pro/gain each time then write opinion on a tree board and plant it Saying a con/pain each time then write opinion on a bacteria board and plant it
TESTING & FEEDBACK
Three types of instructions on the card
After completing an instruction, the two negotiate for each con/pain (bacteria)
We invited a mother and daughter who are facing choose schools to conduct user testing
Express opinion
Analyze the pros & cons, pain& gain
Reach a consensus
Remove the bacteria
Temporarily unable to solve
Temporarily kept
Parents and children take turns saying pros & cons/ pain & gain
After all instructions on the card are over, a communication forest for parents and children is created
Put bacteria that cannot be destroyed in the Bacteria forest
“For the first time, I felt that my mother was listening to me carefully and considering my thoughts. I just wanted to tell my mother that many times I was serious and not joking. I like fake grass, very cute.”
RONG
The daughter Age:11
Mini program Information Professionals regularly collect different questions and analyze and answer them through different channels
Due to rong's status as a migrant child, unable to attend a public junior high school in Beijing, they decide between hometown school and Beijing's private school
Offline activities
Reading material
Reflection Migrant children face too many difficulties in life, and helping them communicate better and achieve balance is the basis for solving problems. We can help them communicate representative issues through TOK, but personal issues still require direct help. Next, we can better help mobile families by expanding the TOK ZONE system, designing other tools, and by adding external forces.
JIAYANG The mother Age:34
”I have been lacking an opportunity to really sit down with my daughter and have a serious conversation. TOK has helped me very well. I learned more about my daughter's thoughts, and I realized that she actually Going to study music, I must take her thoughts into account in the final decision that follows!“
SWING! HCI design Sustainable design
‘ Individual project
Design to reduce ball consumption in basic tennis practice and make tennis swing training interesting and more accessible
‘
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WOVEN FELT COVER
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From before they are produced to after they are discarded, they have been destroying the environment, but few people are aware of this serious problem.
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and
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325 MILLION
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what cost?
“energy consumption”
discar are are le
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ODQGƓ
Tennis is one of the most popular sports in the world!
1.2 BILLION
With the popularity of this sport, more and more people love tennis!
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WHAT I REALIZED?
A beginner practice a stance will use a lot of balls. These balls are often directly thrown into the trash after being uesd. It is too expensive for players just to practise. Usually when playing with friends, it is time to change the balls after playing less than six times on average, and then throw them directly.
WHAT I WANT
TO DO?
up
“
FELT?
WHAT I
What is the environmental cost of the ball when we just throw it away after used?
For a tennis lover, there is nothing more exciting than the sizzling sound of opening a new can of balls, but after this exciting moment comes the neglected environmental concerns of the sport.
CAN TENNIS BE
ECO-FRIENDLY
s end
BACKGROUND
Competitive Players
what cost?
trend. But at
sport of tennis, it has made me healthier and made more friends
Watching tennis matches has become a fashionable
TO DO?
As a designer, I don't want tennis to be seen as an arrogant sport, a selfish sport.
I'm a tennis lover who used to play professional game and now play at my college club. I am grateful for the
2
per month
Hours
Hours
1.2 pound carbon emmison per tennis ball during production and shipping
10
“
Average Players
A shop alone generates about 4800 metres of waste string per month, therefore there is around 81.6 kg of plastic waste created
WHAT I WANT
OTHER
11 different countries.
Professional Players
There is no label to let them know what they are made of.
7 “energy consumption”
“waste & pollution”
No one is recycling tennis strings. Manufacturing-related supply chains can span 50,000 miles from start to finish, spanning
Frequency of changing balls
Minutes
STRING “destroy biodiversity” A beginner practice a stance will use a lot of balls. These balls are often directly thrown into the trash after being uesd. It is too expensive for players just to practise. Usually when playing with friends, it is time to change the balls after playing less than six times on average, and then throw them directly.
I'm a tennis lover who used to play professional game and now play at my college club. I am grateful for the sport of tennis, it has made me healthier and made more friends
“
“
With the popularity of this sport, more and more people love tennis!
30 SHORT LIFE!!! WHAT I REALIZED?
Packaged in pressurized plastic canisters to keep the balls elastic, there is little chance that they will actually be recycled. Every time the ball hits the racket, the microplastics are released into the atmosphere and are deposited in nearby water by the wind. (cause marine pollution) string et ion. after few to but racqupollut ced t, of and lot nmen produ a balls d are enviro cause they the tennis e ying m. have Most befor lives destro s proble From been seriou
325 MILLION balls are produced and played
FELT?
WOVEN FELT COVER people watch or play tennis
YEAR
400 YEARS Balls in landfills take 400 years to decay and decompose to produce methane that is 28 times more potent than CO2 for global warming.
What is the environmental cost of the ball when we just throw it away after used?
The production of wool products generates emissions like CO2 , and a large proportion of emissions come from agricultural production, which is mainly related to enteric methane.
I didn't notice this problem until one day I watched a video about garbage floating in the ocean, and the stained yellow-green tennis balls were very eye-catching, and I felt very ashamed.
WHAT I
Tennis is one of the most popular sports in the world!
ECO-FRIENDLY
1.2 BILLION
RUBBER
From before they are produced to after they are discarded, they have been destroying the environment, but few people are aware of this serious problem.
CAN TENNIS BE
YEAR
Plantations used to produce rubber found in cores threaten biodiversity of flora and fauna.
For a tennis lover, there is nothing more exciting than the sizzling sound of opening a new can of balls, but after this exciting moment comes the neglected environmental concerns of the sport.
RUBBER CORE Most tennis balls and racquet strings end up in landfills, and their short lives have caused a lot of pollution.
BACKGROUND
COMPARISION ANALYSIS
USER RESEARCH I interviewed tennis lovers of different levels to understand their cognitive similarities and differences from their perspectives, as well as explore the inner connection
Training Features Adequate training resources
2 amatuers
13th-15th Sep 30 min each Online & Tennis court
Emphasis on maintaining stability and training tactics High-frequency training, time cost is the main
Emotion
Breakthrough
Pro players pay more attention to self-breakthrough and improvement
Practice Exciting
¥ Comsumption
Training cycle & characteristics Handling of consumables
What to enjoy & what to dislike Exercise journey & mood changes If the sport of tennis could change, in what ways could it be changed?
Co-create
Train with teammates and share the joys and sorrows Brain thinking tactics to control tennis
How the impact on the environment affect their decision to do sports
level at a bottleneck
PRO PLAYERS
Hard to access training resources
The goal is to exercise and enrich life More concerned about the monetary cost
With Others Exercising with others is positive
Control
Emotion Secrete dopamine and feel excited Learn with people of the same level
Expect the feeling of active control of the ball
Fatigue
Excessive exercise and physical injury The pressure of the quest to win and rank
Training Features Gives up easily, lacks initiative
Requires a lot of practice, basic skills are important
Views on the exercise VS waste & environment What sports can bring
Emotion
Win the game and move up the rankings
AMATUERS
The consumption of physical energy is exciting
Secrete dopamine and feel excited
In-Depth Interview Outline
Feedback
Amateur players need to feel improvement and positive feedback
The goal is to get good grades and rankings
+
2 pro players
FINDINGS
feel progress and improvement The sound of hitting the ball is exciting
Fatigue from exercise
Inprovement Need to feel the improvement of skill
No Progress Consumption is greater than gain, no progress is felt
Physical fatigue after exercise Few improvement, feeling frustrated The entry cost is high, and tennis is difficult
HOW PEOPLE THINK? pro players amatuers
Pros and amateurs think little differently about the relationship between sport and sustainability ZHIGUO WANG
DESIGN OPPORTUNITIES
CASE STUDY
AGE
25 6.5 years
JUNQIAO YANG
The tennis court still takes up a lot of space. The court is very large, but only a few people usually use it, and the cost is very expensive.
I still hope that more people will participate in this sport, maybe because of this, there will be more attention to sports and the environment.
LIHONG FU AGE
47 4 years
18 11 years
Wilson's TRINTI degradable tennis ball uses recyclable and degradable materials to reduce the impact of tennis on the environment
The LTA takes steps to reduce the impact of major tournaments, and also supports the tennis community to be more sustainable in its role
0.5 years
TENNIS
in
Use environmentally friendly materials
Reduce consumption
AS:
Tennis training requires a lot of muscle memory is boring, causing people to get frustrated and give up
Enhance the joy brought by sports, not deviate from the professionalism of sports
ion
nt
aw dr
ts or
By changing people's behavior, affecting sports, which in turn affects more people and the environment
GROUP
Interaction between exercise and the environment
ENVIRONMENT
join
Lower the entry barrier, bring a sense of achievement, and make tennis accessible to more people
affect
PLAYER
sp
Not enough popularity, it is difficult to attract people's attention
More people falling in love with sports could raise awareness of sports and sustainability
in
Don't think this sport will affect the environment too much
AS:
n
Sports and environment are interrelated
provide necessary conditions
play
io at
Think this sport is "consumables" and the courts are used inefficiently
Environmental Protection
By improving feedback and interactivity, bring a sence of achievemnet
ip
For sustainability, tennis should lead the way
Spread environmental awareness at competitions and events
Tennis learning is difficult, threshold is high, and the cost of learning is high
tic ar
Sports have a joint effect on environmental awareness
Downgrade resources
AS:
Tennis Openning Up
p ct
Mindset
Inspiration
Tennis is consumed at all stages of practice, especially basic practice, but is replaceable
Focus on basic exercises and reduce resource consumption (use of sports equipment and venues)
Roland Garros incorporates environmental protection, inclusion and charity activities into the event organization, encouraging more people
XIANGXIANG HE AGE 25
Tennis consumes a lot, especially as a novice, you always bring a basket of balls to practice, and you will lose a lot of balls after each practice.
AS:
tra at
I think it's more about environmental impact sports, if the air quality is not good, you can't play outside.
AGE
Wilson Tennis Recycling Program recycles tennis balls from all over the world for use as floor material and other uses
m
uc
tte ha
to
IDEATION TECHNICAL RESEARCH More people join and love the sport
Difficulty getting started
Learn & play with others
Sports competition element
Recognition of limb movement, feedback through projection
With others
Online community
See the hitting target on the tennis court through ar
Share training data and experience
Achieve remote interaction through exertion
Visual feedback through vr for tennis training system to accelerate repetitive practice
Raise awareness
Reduce sports equipment
VR tennis, play anywhere
Muscle memory
Low efficiency
Traditional swing practice uses many balls
Striking data and text feedback
Ball substitute for training
Good swing
Smooth vibration (sweet spot)
Bad swing
Uncomfortable vibration
Check the position on the ground and strike the “ball”
SWEET SPOT
When hitting a good shot, hit the ball in the sweet spot of the racket----PLEASING
Auditory
Forehand & backhand combination
OTHER PART
“Provides sound feedback according to the quality of the swing” Novices can play Grand Slams too
Sound of hitting balls
Idvidual sport melody
Fixed swing marker being on the ground
Sound of the wind brushing when swinging
NOT DATA
Swing out a note
Give feedback without real ball Using walls and projections, solo game
Get moving Swinging stance adjustment
Simulate a Grand Slam with sound
AR tennis ball & racket
REAL SPORT
Pointless
“Timely feedback”
Ar/Projection animation feedback
Depending on how well you swing, different vibrations in your hands
“Simulation”
The trajectory and route of tennis, whether it crosses the net or not Waste of time
Virtual ball
Repetitive
Boring
Multipurpose space
Visual
Physical substitude
LESS CONSUMPTION
No feedback
Solo game, less space
Touch
When playing tennis. . .
Different position lights replace the position change of the ball
Waste
Improve ”court“ utilization
Good feedback
Linked-Stick: Conveying a physical experience using a shape-shifting stick
Reduce consumption
Sweet Spot (accurate hit point)
Good swing Using projection to increase visual richness in the movement of the ball Hit speed and angle recognition sensor
DESIGN FOCUS: Basic swing practice
Material design
NOT SOLO
EASY & JOYFUL
Playstation camera recognition instead of entities
EASY & JOY
Tennis racket angle
Sense of achievement
Music games, giving cues, swinging
Good swing Correct note
Bad swing Out-of-tune notes
COMBINE
SCHEME TEST
Feasibility test
Reflection
Use a single ground mapping hitting target for testing, select players of different levels for testing and training (forehand and backhand), record video, and playback observation
Initial plan
Beginners and novices need indicators of sweet spots
Without sound feedback, adjust the position according to the ground mapping hitting target, practice swing
The sweet spot indicator on the racket surface cannot be seen during the swing Improvement
D
BAD SWING
d GOOD SWING
The ground mapping hitting targets practice is beneficial to swing training Feedback will improve the practice effect and experience
Test the physical feasibility and make improvements
d
Iterated prototype
The racket passes the target, target sends out a signal vertically with a width of d(d= a tennis ball’s diameter). If the receiving part (sweet spot diameter = D) capture the signal
Professional
Swing standard, find the hitting position quickly
Entry player
The swing is unstable, and it takes practice to find the position
Novice player
BAD SWING
The number of ground mapping targets is placed in different forms from 1-6 to find the most effective training form
Change sweet spot assist Indicator from tennis racket face to racket frame Solo game
high, the backhand and forehand of different positions are combined, and no excessive running Double game
Sweet spot assist indicator + Sensor
The best target number is
Ready to swing
Notice the light
3 IR receivers are fixed on the sketch model, which emit different sounds (the one in the center emit correct sound)
Swing
four. Training efficiency is
Solo game
The vertical distance is related to the player’s height and hitting height, which is a secondary factor for practicing swing and can be ignored in this training
Swing to hitting position
The correct hitting point cannot be found, require a lot of practice
Form test
d
Scheme Introduction: When the music is played, the light strip on the ground will give the user a pre-judgment. When it is time to swing the racket, the user will find the correct hitting position according to the target on the ground and the sweet spot auxiliary instructions on the racket, and then swing with the receiver. The racket of the receiver, when the signal emitted by the ground target is completely within the range of the receiver, get the correct feedback (correct note), and vice versa (wrong note)
Double game Target flexibility
Considering the distance and training effect to avoid collision, the optimal number of targets is six Socialize-public facilities Not carrying
The target can be designed not protruding and fixed on the ground, and the training ground can also be used for other purposes
Form of racket hardware
When the racket swings the knife directly above the target, make a sound The "shot" Perspective
Indicates the sweet spot
Reflective strip
Receive signal Improvement After a sight test, I found that the hitting point indicator can be placed inside the frame to turn two parts into one
TECH CONSIDERATION
Testing circuit Simulation of IR sensing
Plan 1
MP3 module Speaker IR emitter and receiver
Ultrasonic sensor to identify position + infrared code signal to identify ground position D
IR Decoder Ultrasound module
Target d
D= Racket hardware length =sweet spot diameter d= Tennis ball diameter
Ultrasonic sensors identify bounced signals, and ground targets are designed to be raised
Arduino UNO Bread board
Coding
Circuit diagram
The IR transmitting and receiving matrix part
5V
#include <SoftwareSerial.h> #include <DFPlayer_Mini_Mp3.h> SoftwareSerial mySerial(0, 1); // RX, TX
13 12 11 10
In order to prevent the interference of other bumps on the ground to the ultrasonic sensor, the infrared coded signal can be used for corresponding identification
6
GND
Problems: High cost, large volume, and high difficulty in implementation
DFplayer Mini
} else if (irinputstate2 == 0){ digitalWrite(led, HIGH); mp3_play (2); delay(2000); mp3_pause(); } else if (irinputstate3 == 0){ digitalWrite(led, HIGH); mp3_play (3); delay(2000); mp3_pause();
int irinputstate1 = 1; int irinputstate2 = 1; int irinputstate3 = 1;
pinMode(led, OUTPUT); pinMode(IRoutput, OUTPUT);
(The final solution)
IR transmitting and receiving matrix
Simulation of lighting signial
D
IR Receiver d
The ground directly emits infrared signals to detect the situation of receiving signals The IR signal will diverge to different degrees with the change of power. The error between the width of the infrared signal received at the hitting position and the diameter of the ball should be as small as possible.
D= Racket hardware length =sweet spot diameter d= Tennis ball diameter
IR Emitter
digitalWrite(led, HIGH); mp3_play (1); delay(2000); mp3_pause();
void setup() {
IR Encoder
Plan 2
if (irinputstate1 == LOW) {
const int IRinput1 = 10; const int IRinput2 = 11; const int IRinput3 = 12; const int led = 13; const int IRoutput = 6;
IR
1 0
digitalWrite(IRoutput, LOW); delay (100);
pinMode(IRinput1, INPUT); pinMode(IRinput2, INPUT); pinMode(IRinput3, INPUT); mySerial.begin (9600); mp3_set_serial (mySerial); //set softwareSerial for DFPlayer-mini mp3 module delay(1); //wait 1ms for mp3 module to set volume mp3_set_volume (25); // value 0~30 }
Circuit diagram
Arduino UNO
LED light strip Switch button
5V
12
9
GND
W52818B
void loop() { irinputstate1 = digitalRead(IRinput1); irinputstate2 = digitalRead(IRinput2); irinputstate3 = digitalRead(IRinput3);
}
}
else { digitalWrite(led, 0); digitalWrite(IRoutput, 1); delay (100); }
DESIGN CONCEPT
Indicator light
1
Product design
Charging points
Model making
2
Reflective strip
The length of the reflective strip is approximately equal to the diameter of the sweet spot, assisting the user to find the "hitting" position
Flip to lock and tighten
Product is separated the two parts and 2 , put 2 on the correct position of the racket, and then slide 1 along the chute to fix it
Make tennis a more accessible and sustainable sport
2 is to identify the signal transmitted by the ground target
1
The pressure of 1 to 2 allows the product to be fixed on the frame
Tennis swing practice product, installed on the racket frame, used in conjunction with ground devices and apps to transmit and receive signals, thereby assisting in swing practice and finding hitting points To allow consumption free practice at public spaces
Signal reception area
1
Polished model 2
Soft rubber Soft rubber can be deformed, soft in texture, protect the racket, and adapt the product to different racket models
Spray paint
Detailing
All components
Music feedback design
DESIGN CONCEPT
Musical prelude
Public space installation
PLAY
Music
Design implementation A low-cost tennis training method, in addition to the tennis training function, the non-protruding public training ground can also be used as a general venue for other purposes, which improves the utilization rate of the venue. It is interesting to combine with music and increase the enthusiasm of users. Transmit and receive signals
App design
Take a swing as an example to illustrate how it works
Step on
When the user steps on the return point with both feet, the return point glows
Start up
When the music is ready to play, the target points will flash three times to remind the user to prepare
Make judgments
The user determines which target point is based on the direction of the outflow of the light strip, adjusts the steps, and prepares
?
? Swing A good swing will
play the correct notes to match the music being played, and the spot lights on the ground will be green
Return
After swinging the previous note, return to the return point, ready to judge the next swing
Practising swing
A bad swing will have an out-of-tune note connected to the music, and the light on the ground point is red
Return point
User actions
Selecting swing mode
Real-time feedback of training data during exercises
Practice results
Choose the number targets , choose the music to practice
The result of the exercise is reflected in swing melody, which can be shared with others
Watch app
Swing targets
Stepping in position
Trigger signal emitions
Lighting guidance & feedback
Selecting swing mode
Practising swing
Practice results
CAR MATAINANCE SERVICE Social innovation design Sponsored project Interactive design
Client
Team project Incharge: reasearch analysis interaction design design strategy
‘
A car maintenance service system in line with future trends, providing car owners with translatable information, saving communication costs, reducing information gaps and confusion, and a lively and efficient offline maintenance experience
‘
BACKGROUND RESEARCH
MARKET RESEARCH
Brief
Rapid-growing market
Provide forward-looking auto maintenance service design for YASN International's upcoming auto aftermarket brand AIT, cater to future industry trends, bring good experience to users, and create profits for enterprises
China's auto aftermarket is in a stage of rapid development, and it is a market valued by capital and has great potential
Business development
2003
B2C
2014
optimize supply chain refined operation
2016
2017
Rich international and related resources
Industry chaos
car sales profit auto aftermarket profit
About clients’ need
repair shops
Forward-looking UX design
Offline Space Planning
rapid-growing
CHN
Rising Industry Demand
mature
USA
26%
Internet+ Cars
22%
Financing Proportion
400,000 Class I, II, and III
300,000 unregistered
Compared with developed countries, the profit structure of the auto industry chain is immature
39%
Willingness to spend is low
repair shops
buding
13%
Current status
Profit comparison of the auto industry in China and developed countries
In-depth knowledge of auto aftermarket
Second-hand Cars
¥
The main body of financing is mainly concentrated in the auto rigid demand service market. In 2020, there was 40 financing events in the maintenance service market. It can be seen that maintenance is still a market that capital values more and has greater development potential.
online mobility most companies withdraw from the market
massive capital influx rapid growth of user scale
Car MARKET Maintianace DRIVERS Sheet Metal Spray
Adjustment
Exploration
Advantages
Exhibitions brings high brand awareness
Service innovation
Rapid development
on-site service platform vertical e-commerce platform: O2O
2011
YASN decided to develop the automotive aftermarket service business according to the market trend, and launched its brand AIT auto maintenance shop
Auto Aftermarket Services
Barbaric growth
Auto Finance
Car Wash & Grooming
Development of China's auto aftermarket
comprehensive e-commerce came
YASN International relies on government agencies to focus on China's automotive aftermarket exhibitions. The China International Auto Aftermarket Exhibition (CIAACE) hosted by YASN International is currently the largest professional exhibition in the history of China's auto aftermarket.
B2B
Maintenance services account for more than 70% and continue to occupy the most important market share which should be paid attention to
Budding
About clients
Auto Aftermarket Exhibition
Focus---Maintenance services
stable
EUR
Car ownership in China will exceed 300 million in 2021 Increase in car and the number will keep ownership growing. At present, China has become the world's largest auto market.
500,000 registered car wash and beauty one-stop shop
Poor professionalism: Low barriers to entry the industry Dynamic balance: open 20% , close 20% every year Difficulty recruiting: dirty and tired, and the wages are low
70% of customers come to the store for a single purchase
Decreased willingness to spend, shrinking maintenance mileage (factors such as the convid-19)
Decrease in the IAM stores The number of IMA stores is decreasing, and regional chain stores will develop rapidly Changes in the number of IAM stores
590,000 450,000
The average annual cost of regular maintenance for car owners dropped to 2,670
yuan
2020
2025E
IAM
Independent auto aftermarket stores (different from 4s stores)
E E
S
conomical
nvironment
Rising demand for health awareness drives maintenance requirements
ocial
Upgrade consumer awareness and pursue satisfaction
Internet finance promotes the development of the auto industry
T
echnology
The application of networked big data, digitalization will become a new trend
Rising expectations for technology Increased environmental awareness - extended maintenance cycle
P
olitical
The state cracks down on monopoly behavior, industry competition intensifies
Regional transparency reform of the auto service economic system
RESEARCH PROCESS 1 FOCUS GROUP
Multi-scene service system
MEGA TREND RESEARCH
work content enterprise development existing resources needs & problems
In-company YASN.int 15/7/21
current situation & future trends professional advice
3 Experts Focus group 16/7/21
RESEARCH GOAL
Understand the overall status of the current auto aftermarket from multiple perspectives, and the confusion and needs from stakeholders, analyse the reasons and influencing factors
Self-service model Internet + service mode
Full life cycle services
2 FIELD RESEARCH
I
Industry development enhances awareness of maintenance
ndustry
The services of a single industry are backward, and cross-border integration are required
New policies YASN has a keen perception of the new policies and is sensitive to industry winds
Supply-demand mismatch Service providers do not know the needs of car owners and are reluctant to improve
Ecological chain YASN has a command of the upstream supply chain in the industry
No ‘service” Only complete technical work, no service process
From 2B to 2C All services of YASN are limited to B2B, no B2C business
Internet impact E-commerce platform low-cost marketing model to attract consumers
the profit and loss status
business philosophy
future development plans
6 shop owners 4S/IAM stores 18-19/7/21
work situation & salary
problems encountered in the work career expectations
8+ staff 4S/IAM stores 18-19/7/21
behavior habits, thoughts and motivations problems & expectations
8+ car owners 4S/IAM stores 18-19/7/21
Industry trend forecast Opportunities Maintenance concepts reorganization With the extension and of the maintenance service chain, the concept of the automotive aftermarket will change, and the first impression of car owners on maintenance will change from "maintenance tasks that must be done" to "full of humanized service experience"
Multi-industrialization & co-creation The expansion of the post-market scale will drive the establishment of an integrated industry technology platform, strengthen the synergy between enterprises, and the enterprise will develop from "I own" to "I gather"
Productization & more transparent service The strengthening of relevant systems in the aftermarket and the integration of resources from all parties with big data will promote the equality of information among aftermarket companies, employees and car owners, and aftermarket services will become more transparent
Change the way of thinking about service delivery
Bring new experience to users
Reduce information gap between car owners and professionals to achieve trust
Use the advantages of the Internet to establish industry authority
Unstable employees Fewer long-term employees, young people tend to change careers because of hard work
Job content not clear An employee's job is not limited to maintenance, but alsoconsulting and cashier tasks
Fear of price cheating Think the service is not worth the price, and afraid of businessman deceive customers
One-time consumption Most stores are reluctant to maintain user stickiness
Costumers’ intervention Costumers sometimes make unreasonable demands due to ignorance
Vague concept of satisfaction Not sure if they are satisfied with the service, and cannot feel the changes
Business model confusion Lack of systematic business model and long-term strategy
Difficulty selling products Actively promote products, but few costumers will pay
No control Don't know what's wrong with the car, feel like car is at the disposal of others
STAKEHOLDERS INSIGHT
Conflict Car owners
Service provider
Hard to feel the value of service Confused about the what happens to the car, no sense of control over the service
DISTRUST
INFORMATION GAP
Think car maintenance is time consuming and inefficient Stereotypes of the auto repair environment
CAR OWNERS
PASSIVE INEFFICIENT
See prices as opaque and distrust service providers
Information gap caused by cognition leads to communication difficulties
SERVICE PROVIDER
Professionalism and authority are not recognized by customers Service do not match service awareness Little willingness to keep customers Service staff do not have an authoritative shell
STAFF
YASN
SHOP OWNERS Insights
Comparison of two types of service providers (stores) Diserability 4S stores
Car gets maintenance BASIC
Informed Be respected
Management Mode
Higher salaries, more professional training
IAM stores Fewer employees, easy to manage, close to shop owner
Feel the maintenance results A waiting place A sense of participation and control in the service process
EXCITEMENT
Discounts and additional services A new concept and experience for the store Translatable information
BASIC The 4s shop service is more comprehensivem, price is high and cost performance is low
Know the service content PERFOTMANCE
HOW custumer think
Customer Source
Service is interlocking and have insurance system
Introduced by old costumers, many one-time consumers
Reasonable salary and benefits
Stable staff
Good user communication
Sufficient passenger flow
Skill learning
BASIC
Decorated with design & complete facilities
Low level of infrastructure and poor environment
Guarantee user stickiness
A sense of achievement
Build a brand image
PERFOTMANCE Cultivation of service awareness
Doubt the professional level , and the information is not transparent
PERFOTMANCE Perfect management mode Inbound marketing with lower cost
Customer's full trust
EXCITEMENT
Staff technical and service ability developmentcal
Comfortable working environment
Self-identity Environment & Facilities
The future brand new service
Diserability
Diserability
Happy working
EXCITEMENT
Changes in user consumption concepts bring new demands, and there are more possibilities in the future
Environment visual and brand
Environment helps the brand establish a good image and enhance the service experience
Inbound marketing into the costumer
Change the behavior of potential consumers and let information enter the cognitive mode of consumers
Commanding heights utilize resources
Brands provide strategic guidance
Give full play to the advantages in the supply chain and policy trends
New Profitable Modules (Pre-eminent Products/Services)
Stickness “I want” mode
Make users feel a sense of belonging to the brand andthen promote it spontaneously
FINAL SERVICE
DEFINE Painpoints “PASSIVE” Customers have no sense of control over the service, maintenance is a task that customers have to complete
“DISTRUST” Customers don't trust the authority of the repair shop staff and are afraid of being scammed
“INEFFICIENT” Maintenance service process is not clear, waste of time, space division is not clear
Offerings
Service future
Connection of on-board screen, APP and off-line device Transform the communication method
Efficient service mode makes maintenance no longer a burden
Instant feedback through the bluetooth on-board diagnostic system (obd2) to the on-board screen The waiting space can be viewed through a visual method
Transform the traditional maintanence experience and provide service beyond expectations
It is difficult to establish a brand image, which leads to the loss of user stickiness, and the proportion of primary users is large
“INFORMATION GAP” The customer does not know the problem with the car, and the service provider has difficulty explaining it to the customer
AIT care maintenance service system
The service and price is clearly listed The online reservation
Establish brand image and increase costumers stickiness
Self-service terminal “NO MEMORE POINT”
A car maintenance service system in line with future trends, providing car owners with translatable information, saving communication costs, reducing information gaps and confusion, and a lively and efficient offline maintenance experience
One-stop mode of drive-thru maintanence Brand IP image design Provide information through IP, and shorten the distance with users Detected fault of obd2 codes are translated to customers in an intuitive and vivid way
Transparent price and information, both parties trust each other
Costumers feel more involved and in control in maintenance service
Service value For costumers
For business
For industry
Provide translatable information and understand the services performed
The IP image allows the brand to enter the consciousness of consumers
Change the stereotype of the traditional auto repair industry
The connection between people and vehicles more closer, and the cost and burden are reduced
Form a loyal user group and encourage users to consume again
Inject new vitality into the automotive aftermarket industry
Seeing is believing service to meet the owner's pursuit of high quality service
Efficient and logical operating model brings more benefits
Conform to the development trend of Internet + automobile
USER SCENARIO In-car screen
Sign up for AIT membership and get bluetooth on-board diagnostic system (obd2)
Moblie phone
Offline service terminal
In-store information screens
The IP image appears in the car screen, ready to work at any time!
The animation of the IP image fills the screen, prompting the owner of the problem
What happened to my car? Press view the information that translated from the detection code
obd2 monitors car maintenance in real time and detects interior faults
Make an appointment with AIT for a car repair service!
Check in, confirm service, and make payment through the terminal in the drive-thru channel
How is my car going to be repaired, let me take a look
The service is over, just drive home!
IDEATION
Staff Office
Space Design Customer Lounge
Self-service Terminal Design
Car Wash Aisle
Staff Office
Self-service Terminal Repair Area
IP Image Design
Customer Lounge
Lounge Area Wall Design See-through Window can check the work situation at any time
Automatic Gate
SAI
Self-pickup of Brochures
Interactive InformationScreen displays the maintenance status and explains the service content
SERVICE BLUEPRINT Outside store PHYSICAL EVIDENCE
CUSTOMER ACTIONS
In store
WeChat applet
Bluethooth OBD2
Animation of IP image
Car screen/ WeChat applet
Register as a member Subscribe the system installation package
Drive car
Notice the changes on the screen
Click the screen to know what's going on
Choose a time to make an reservation
Confirm reservation
Deliver the system installation package
Ip character in the corner of the car screen
IP image animation fills the screen, emoji changes
Provides easy-to-understand information
Show store’s availability
Process registration information
Real-time Monitor car conditions Obd2 diagnostics, clear fault codes
Translate fault information Transfer information to screen
Customer volume and service information
On-board real-time diagnostic system
Information translation system Animation design Bluetooth
Guidance sign
Cell phone
(Information sharing)
Self-service terminal
Drive the car into the drive-thru lane
Contact the mobile phone with the terminal to sign in
Call a human service (optional)
Accept reservation
Lane guidance sign
Terminal guidiance Service item confirmation
Help button
Record customer car information
Vehicle Route Planning
Transfer information from mobile phone to terminal
Notify staff to help
Repair Area (Parking) internal channel
Interactive screen in lounge area
Glass see-through window
Automatic car wash channel
Interact with the screen to get information Sit down and rest
Check maintenance through glass windows
Go through the automatic car wash and take the exit
Route guidance Automatic car wash
Confirm service, pay
Park and enter the customer lounge
Generate orders Accept service instructions
Lounge Guidiance
Interaction display
Maintenance display
Transmission of car information data to mechanic
Customer Route Planning
Set up room: tables and chairs Intuitive and clear information
Daily cleanning
LINE OF ITERACTION
ONSTAGE ACTIONS
Store sign
LINE OF VISIBILITY
BACKSTAGE ACTIONS INTERNAL INTERACTION
SUPPORT PROCESSES
NFC
Customer data system Cloud Data Sync
Store Information Management System
Automatic sensing system
TOUCH POINT
Screen UI design
When the on-board diagnostic system detects a fault, once the vehicle is in a stopped state, the screen will be filled with the animation of the ip image, attracting the attention of the car owner and transmitting the fault information
Car screen design
Examples of different SAI’s animations for different faults
Vehicle broke down
Engine overheating
After the customer installs the system, the brand IP image SAI will appear on the screen, and the on-board diagnostic system is in real-time working status
SAI's general state
The car is detected with a fault through OBD2
Reservation interface
Car ignition failure Detail and solution
Tap the screen
TOUCH POINT
Costumer lounge The glass windows on the wall display the maintenance status, and the interactive screen provides information, allowing the costumer to know the status of the car well and reducing the anxiety of waiting.
Mobile phone contact sign-in
6
2
5
2
3
3 4
1
The Entrance 1 2 3 4 5 6
The Entrance Staff Office Costumer Lounge Car Repair Car Wash The Exit
Self-service terminal sign-in and payment, customers do not need to get out of the car, tilted screen helps to view content
If a customer encounters difficulties, press the help button and wait for the staff to come to help
SERVICE MAPPING
“
REFLECTION Membership system
Self-service terminal
Jian Wang 35 Yasn Project Manager 7 years of driving
Sign in and pay
Self-service terminal
Animation of IP image Prompt failure
Interactive wall
See-through window
Check
Information Sharing
Car screen
Staff
Car wash aisle
Wash
Moble phone
Maintain
Applet
Repair area Convey information
Sign in and pay
Get info, book an appointment
Costumer
Bluetooth connection
OBD2
Link Detect
Car
Li Zheng
Interactive screen
Maintenance Information and Principles
29 Car owner 5 years of driving
The design of IP is conducive to the establishment of a good brand image. Translatable and transparent information can give customers trust. This idea maintains the stickiness of customers. It has commercial value and is also very user-friendly.
I think this mode is very convenient and can solve one of my big problems. I always get confused every time I go to maintain my car. If I understand what's wrong with my car, it doesn't feel like the pros at the workshop have been cheating on me.
From the feedback of the respondents, it can be concluded that the project helps to solve several problems that have been confusinging consumers in maintenance services, and they believe that it will make them feel more involved and safe. This project is an ideal model for future-oriented car services, but more iterations and technical support are needed before the concrete realization, and more user feedback and real data need to be collected. In the process of the project, I learned a lot of practical business knowledge from the communication with YASN (Party A). I am also very happy to have their approval. The suggestions they put forward are also very worthy of my reflection.
NO MORE WORRIES Communication design Interactive design
‘ Raise awareness of sexual health among Individual project
adults through pop-up exhibition in a variety of interactive and accessible ways
‘
BACKGROUND RESEARCH Due to the imperfection of the current sex education system and concepts, China's current sex education system is mainly aimed at teenagers and children. Although the society attaches great importance to sex education and sexual health year by year, due to the lack or neglect of sexual health knowledge of some adults, there have been some negative effects that need to be alleviated.
Why these adults lack sexual health knowledge?
What are the current measures for this situation?
When these adults were in childhood and adolescence...
Related websites, WeChat public accounts, online programs and serials
education system is not perfect 1 The & no systematic sex education
2
Unhealthy sources of knowledge (porn) sending the wrong message
3
Sex education is too conservative due to conventional wisdom
?
SEX 50%
What is happening now?
Less than 50% adults have accepted formal sex edu during their childhood&adolecence
Only one-third of satisfaction on school sex edu
80% parents haven't given their children sex edu
“Overspread of porn negatively affects relationships.“ “The proportion of people with AIDS over the age of 50 is gradually increasing.” “’Sexual disharmony’has become 90% of the divorce incentives.” ”Rates of sexually transmitted diseases and unintended pregnancy among adults are increasing year by year.“
ONLINE
OFFLINE
Information dissemination is direct and interactive, more personalized information can be obtained, and more audience Of little practical significance, some are too traditional and outdated,not interesting ,the number of active participants is small
What can we get from sexual health knowledge?
After they became adults... simplifying sexual health 1 Over and ignoring its importance
Relatively new and vivid, keeping pace with the times, easy to be accepted, and very convenient Few platforms on sexual health, people lack initiative to gain knowledge, limited audience, and insufficient publicity
Lectures, free distribution of items and publicity boards, etc
2
Lack of channels for learning and communicating about sexual health
3
As adults age, the importance of sexual health is increasingly overlooked
1%
Improving the gender and racial equity, and enhance the sexual and reproductive health in the society
44%
HIV
22%
Over 50% of people from 20-35 think they have enough sexual health knowledge , but only 1% can answer all the question of the test
20.2% of formal sex education in adulthood
The propotion of patients aged 50 and above with HIV has increased significantly , from 22% to 44% in 2020
DESIGN CHALLENGE
Reducing the occurrence of risky sexual behaviors, the rate of unwanted pregnancies and the infection rate of STIS Understanding more about our and our partners' bodies and create a better sex life,Improves relationships between partners Helping the next genaration them better understand themselves, the opposite sex, and the world
“ How to raise adults' awareness of
sexual health and promote sexual health and communication?
“
USER RESEARCH
Interview Interview people of different age groups about their views on sexual health and the level of sex education they have received.
Observation Observing and summarizing several sources of today's adult sexual health knowledge. University Sexual Health Course In the form of elective courses, is held about once a week. It is a combination of the teacher's lectures and the playback of sexual health-related videos. The final homework is to write a course reflection.
Findings
MR. WANG The effect is not good. The number of students who come to class for credit is significantly greater than the number of students who learn knowledge.
54
I have received very little truly professional, authoritative, and systematic learning. Schools and parents are just very vague mention of some content, not very specific, and not of practical significance
High school Married
Is sex education all about children? But I think our age group should also need it very much. For example, many people think that protection measures are not needed when they are older, but this is not the case at all.
The teaching content is too simple and not comprehensive enough, and has little practical significance.
At our age, most of what we know is relatively basic knowledge based on experience. But when we get older, there will definitely be some new changes in our bodies, and we need education to deal with them. Scientifically education is more useful than relying on one's own experience.
MR. KANG 21 High school Single
Free Condom Dispenser They can be seen in universities and in the community. People get free condoms in limited quantities by swiping their ID cards and campus cards.knowledge
It doesn't look very formal and hygienic. There is no brand of condoms and relevant introductions from manufacturers. People don't feel at ease University's free condoms often run out
MR. ZHOU
MRS. FENG
I feel that my study of sexual health knowledge is very fragmented, there is no way to obtain relatively complete and systematic knowledge, and sexual health is still only a vague concept. For example, I usually look up some sexual health knowledge on the Internet, but only on the premise of encountering related problems.
1
Sex education received by adults is not valued due to insufficient cognition and traditional concepts, and it cannot practically guide people to live a healthy life.
2
Adults are aware of their lack of sexual health knowledge, but there is no effective access to sexual health knowledge, and they do not know what they should know.
3
People are mainly concerned with hygiene, unintended pregnancy, period, sexually transmitted diseases (mainly aids) in their existing perceptions.
4
Adults don’t know much about their partners' sexual health knowledge, and they don’t communicate enough with each other, but they are generally willing to.
5
Adults express positive attitude towards family sex education, but it is generally too obscure, lacks a scientific system, and cannot obtain direct and complete guidance.
6
People tend to think of sexual health as simplistic, and there are groups that are less aware of safe sex.
45 High school Married
54
Sexual health Knowledge Bulletin board They can be seen in universities and in the community. People get free condoms in limited quantities by swiping their ID cards and campus cards.
Undergraduated The content is unattractive and too old, most of it is something people already know and it doesn't work very well
Few people will stop to watch the content
Single
STDS? I only know one AIDS. I heard that some of my classmates are pregnant or infected with AIDS. I think it should be common sense to take protective measures. I feel that most of us still lack education on sexual health
MISS. QIN 26 Undergraduated Dating
3 young 2 middle-aged 30 minutes each
TARGET USERS RESEARCH
RESEARCH ANALYSIS
Group definition
FINDINGS
Higher enthusiaem to learn
COURIOUS
COURIOUS Healthy lifestyle pursuer
Parents
They wondering how to provide home sex education for their children
Young with bad sex education
PROFESSIONAL
They have passion for learning, and like to search for related content online
They advocate a healthy lifestyle, take sexual health seriously
Professional promoters Authorities who work to promote sexual health
Professional researcher in sexuality and sexual health
Sex educator
Young couples
They reach the stage of sexual maturity and face many gender health problems
School teachers who teach about sexual health
Lower Knowledge Level Those with sexual health problems Lack of sexual health knowledge leads to sexual health disorders
The low educated
They have almost never received professional education have no concept of sexual health
Professional researchers
Middle-aged & Elderly Almost never received professional education and have little enthusiasm for learning
OPPORTUNITY More attention & Higher enthusiasm for learning
Higher Knowledge Level Operators of sexual health-related profit platforms
Although they know littleabout sexual health, they have a high enthusiasm for learning and a positive attitude.
Those work on sexual health for money
Addressing people's concerns about sexual health Paying for people's counseling and giving advice
The conservative-minded They think sex is something to be ashamed to talk about
SPECTULATIVE Lower enthusiaem to learn
Sex education that adults have received is ineffective , and most adults do realize of it The main sex edu is for children and adolesents while adults are ignored
Need an effective and practical sexual health education
People rarely talk about sex-related topics in public and informally
The existing sexual health educating methods for adults is not enough to meet people's needs, people want to learn more practical, more up-to-date and personalized knowledge
Not only for themselves, but for those they care Concerns about the sexual health of their partners have grown, which is good for them too. In family sex education, parents need a more complete system and appropriate educational methods to ensure the sexual health of their children
Due to the fact that the sex education they have received is too one-sided and incomplete, most adults have no knowledge of sexual health. Due to the increase in the willingness to learn, the demand for sexual health education related industries will also increase.
People need group identity when it comes to sexual health
People with sexual health problems like to search online for solutions
With the development of social and economic level, people pursue a higher level of life quality, more and more people realize that sexual health plays a very important role in people's physical and mental health, which is often overlooked
The need is growing, related industries have a large demand
KNOW-NOTHING
Due to the lack of sexual health knowledge , people tend to think of themselves as wired and lead to inferiortory
INSIGHTS
People’s perception of sexual health is too one-side and simplstic Many people have sexual health problems but too shy to seek for help People are relunctant to accept overly coplicated and boring populazation knowledge of sexual health People pay more and more attention to physical health , while sexual health is often overlooked Lack of communication about partener’s sexual health
Sexual health is part of a healthy life and should not be treated in isolation
It is necessary to adjust the concept of conservative concepts and have a positive attitude towards sexual health
An education system that is professional and can guide practice can truly solve relevant problems in people's lives
Regardless of age and status, everyone need to know and get guidance on healthy living
People should be both learners and communicators
OPPORTUNITIES
Guide people to actively learn sexual health knowledge through authoritative knowledge, and truly guide people to obtain sexual health
Increase people's sense of group identity by increasing the interaction between people, let people correctly treat their own similarities and differences with others, accept themselves and know themselves
By increasing the frequency of contact of sexual health knowledge, make it a part of life, play a role in popularizing knowledge, and make people realize that sexual health is a common thing, as important as other physical health Highly interactive and vivid guidance method, arouse users' interest in learning
Meet the individual needs of users and effectively help them solve sexual health problems
Create a safe and comfortable environment so that people in need have a sense of trust, let go of prejudice, and face sexual health comfortably
Guide people to help each other, such as helping family and friends with sexual health
DEFINITION According to the research results, the design will guide people to pay attention to sexual health, learn sexual health knowledge, and solve sexual health problems with a positive and inclusive attitude based on the more vivid and easily accepted popular science promotion methods.differences with others, accept themselves and know themselves.
IDEATION Brainstorming
PROTOTYPE
Final concept The final design is a POP-UP interactive exhibition
“WORRY-FREE pleasure”
Sketch model
After determining the design plan, carry out graphic design and typesetting, and prepare for the making of a complete 1:1 model
The content of exhibition on sexual health knowledge gradually increases from shallow to deep, making it easier for people to accept.
The content is the sexual health knowledge that often appears in our daily life but is often overlooked and misunderstood. common problems
sex life
maturbation
ketch Making - Exploring Shapes
1
Get answers to questions by tearing cards by hand
The user selects the question he wants to know and tears off the small card from the board with the answer to the question behind it. After the card is all torn off, the question and answer are displayed on the board.
2
Learning knowledge from game feedback
Users make choices based on their knowledge in the touch-screen game, winning sweets and losing sour candy feedback WIN
LOST
Tear off the small card in front of the billboard along the dotted line by hand
The answer can be seen on the reverse side of the card
QUESTIONS When the cards
ANSWER are all torn off,
the board presents the complete answer
3
Pull & flip to gain knowledge
Increase user interaction and exploration through the flip of the board, and increase knowledge memory
4
Participate in live voting
Users can participate in voting, and can also see the data that is actually happening around them, which will reduce the psychological burden to some extent
5
Flyer self-collection
For relatively private knowledge content that is not suitable for public exhibition but is necessary, users can obtain it through the collection of leafletsextent
After the exploration of the shape, it was finally decided to present the main display board in the shape of a book, which means "a sex edu book for adults", more lively and interesting, the other part is designed in the form of a boards display rack. After measurement and experimentation, it is ensured that each content can be displayed clearly on the whole exhibition.
Ergonomics design The main part consists of two identical parts which is a trapezoid when viewed from above assembled into the shape of a book. Each part has a length of 1.7m in the back, 1.5m in the front, and 2.1m in height. Size ensures a comfortable line of sight for most users of normal height. The other part of the exhibition is a display stand with boards, with a height of 1.8 meters and a width of 1.3 meters.
Electronic model
Model making
Ilusration design
FINAL DESIGN What is the advantage? Small size, low cost, easy to assemble and transport, suitable for multiple locations.
This is a public POP-UP interactive exhibition that encourages adults to actively participate in the learning of sexual health knowledge. Using intuitive illustration design, with some of the important and easily overlooked sex health knowledge which of practical significance in life. Users can get knowledge by touching, tasting and watching.
SITE SELECTION
Concise and Intuitive, with strong practical significance ,more knowledge in a short time. Eye-catching, illustration design attracts people to learn about sexual health POP-UP exhibition is not as formal as the museum, providing a more relaxed and casual environment.
station
The multi-form interaction increases the user's learning interest and learning efficiency
University campus
DETAILS
1
2 Do you have the same worries like them?
Do you really know what safe sex is?
Adults’ understanding of safe sex is very vague, this section shows people how to attain real safe sex and what people often overlook.
Contains eight of the most frequently searched and very confusing sexual health questions in people's lives, with correct answers
Safe Sex Interactive Game SOUR
Some seemingly safe actions are not safe.
UNSAFE SEX
Users choose safety considerations (condoms, lubricants, withdrawal) for the characters in the game to avoid unwanted pregnancy and STDS based on their own perceptions of safe sex
Users will get candy after completing the game
SWEET
SAFE SEX
Use condoms correctly Most people don't know the correct way to use condoms
Quick Q&A knowledge board
Safe Sex Journey Each step required for safe sex is shown in order, using the journey metaphor
The user selects the question they are interested in and tears it down to get the answer card
Live voting Live real-time voting to draw attention to STIS detection (a very important part that is always ignored)
Each part of the journey is presented on the flip board as the user moves the car, and thecar drives the shaft of each part to complete the whole process
REFLECTION
DETAILS
3
Can I get pleasure myself? The most common but most shy part of people's life——masturbation, some knowledge and common misconceptions
Common questions In the form of chat records, common misconceptions about masturbation are answered
Guilt on masturbation
Yuyao Zhao 32
This form is innovative and has never been seen before. Especially for such a sensitive topic, we usually don’t talk about sexual health and feel very ashamed, but in this exhibition, we feel very relaxed and learn a lot of knowledge that subverts the previous cognition.
The current situation and reasons of masturbation guilt mainly aimed at women.
Very interesting! Unlike the school curriculum and boring bulletin board, it is very attractive, and the content is relatively straightforward, focused and practical, and will not make people feel uncomfortable.It broke my misconceptions about some sex knowledge.
Guide for masturbation A healthy masturbation guide for women, from relaxation to doing it right, to make everyone realize that masturbation is as relaxing and healthy as a cup of coffee.
The popup conducts real user tests in the lobby of an office building with enough traffic. The design has attracted the attention of many people, and the entire exhibition can be visited in about ten minutes on average. The feedback from users is very good. Most of them think that the form is very novel and the knowledge is very practical. Next, the design will be displayed in different places, and the Experiment with different languages and keep updating iterative content.
Zhize Wu 21
“WORK HARDER!” Speculative design Interactive installation design
to design an interactive installation ‘ Itowant make people realize that animals are
Individual project
suffering when they perform "interesting behaviors" and we often project our perspective onto animals.
‘
CONCEPT DEVELOPMENT
STARTING
POINT
IDEATION
,
” Really smart animal
I'
ll give him another
!
apple
“CAPTIVE ANIMALS”
“
Nanning Zoo in southern China went viral on TikTok recently.
B
All kinds of animals with abnormal behavior have become TikTok Stars receiving millions of likes everyday. More and
G
EGGIN
Any behavior by an
more people visit the zoo just to see these animals acting
80% of carnivores exhibit stereotyped behavior in captivity. Some studies
animal that asks a
weiredly and take videos of them to put on TikTok.
believe that the essence of stereotyped behavior is that animals are under too
tourist for food
much psychological pressure.
DESIGN
S
“AMUSED TO DEATH”
,
waying from side to side
sometimes the front foot is
STATEMENT
,
W
lifted creating a bouncing
H
“likes and clicks“
S
“secondary
“worth the
exploitation“
ticket price“ “funny”
W Y A
, !
“consumption“
is dancing
uman
Captive
Abnormal
As a funny
animals
behavior
thing
feathers
!
” Record it the elephant
“silly animal” “interesting”
leads to loss of hair and
ING
c
generation
ignorance
Excessive self-grooming “earnings“
fi
ebsite traf
effect
” A hygienic tiger
“
Z '
oo s selling point
“
X
TikTok exploitation
E
“it looks happy”
CESSIVE
First exploitation of animals
S
econdary exploitation of animals
GROOMING
Relationship between humans Abnormal Animal Behavior
and animals & nature
Animals walk around the
,
annulus and when animals
We should rethink the relationship between human and nature. The original goal of setting up zoos is to inform the public about nature and
,
feel agitated their behavior
fi
intensi
es
audience with entertainment and no educational purpose. I want to design an interactive installation to make people realize that animals are suffering when they perform "interesting behaviors" and we often project our perspective onto animals.
I
t looks so silly
“ANTHROPOCENTRISM”
and keeps going in circles. “
It is believed that human beings are the most core or important species on
,
earth and even in the universe and evaluating reality depends on the
animals thus they have more compasion towards our mother earth. Yet many zoos in China become a “theme park” which only serves the
”
CIRCLING
perspective of human beings. Anthropocentrism is the fundamental reason
fl
why human beings con
ict with the natural environment.
USER FLOW What animal is this, is it on a treadmill?‘ ‘
C
” OME ON!“
ENCOURAGE ME
I
will work harder
h it really r ns aster.’ ‘A , u f
s this the result of his work, a receipt!’ ‘I
hese words are complicated... like the name of animal.’ ‘T
INSTALLATION
CONFIGURATION
Projector
Rice paper
Top View R
’WO K?‘ 1
Watch a animal walking and hear the generator noise
2
ead text prompt
R
3
la hands or speak to enco ragement”
C p “ u
4
ind out that animal walk aster
F f
5 he receipt machine starts rinting out
T p
6
iew text on the receipt
V
Text prompt
SKETCH Animal on a Treadmill
Receipt printer Perspective Change
Pixel Style Animation
Rice paper
the animal waking animation to increase the mechanical feeling. It looks blurry and realistic at the same time.
Projector
I picked a pixelated style to draw
Contents of Receipt
ist of scientific names of endangered animals L
Those names feels vague yet familiar. Receipt machine represents human consumption, prompting the audience to rethinking of the relationship between human and nature. How our behavior affects nature.
Rice paper ensures that the projected content can be seen from the other side, Project animation of animal walking
Receipt printer
The decibel module starts the printer after feeling the sound
Text prompt
Guide visitors to interact
String
Hanging rice paper to provide visitors with an upward perspective
Side View
Decibel module
PROTOTYPE I use Arduino for prototyping, test decibel module input sound to control thermal printer to print
And let Arduino send it's signal to Processing to play animation on projector through laptop.
Process
1
Thermal printer
2
Arduino UNO
3
Decibel Module
4
Power
Partial Code Arduino #include <SoftwareSerial.h>
#define UnoRx 11
#define UnoTx 12
SoftwareSerial DBserial(UnoRx, UnoTx);
#define getDecibelsInterval 400
unsigned long getDecibelsTime = 0;
float Decibel_data = 0;
uint8_t Decibel_Read[] = {
0x01, 0x02, 0x00, 0x00, 0x00, 0x00, 0x78, 0x0A
};
void setup() {
Serial.begin(9600);
DBserial.begin(115200);
getDecibelsTime = millis();
}
void loop() {
if (millis() - getDecibelsTime >= getDecibelsInterval) {
getDecibelsTime = millis();
DBserial.write(Decibel_Read, sizeof(Decibel_Read) / sizeof(Decibel_Read[0]));
// Serial.println("Send OK!");
Decibel_data = Get_Decibel();
if (Decibel_data != 0) {
Serial.print("dB:");
Serial.println(Decibel_data);
}
}
}
float Get_Decibel() {
uint8_t data[100] = {0};
int index = 0;
while (DBserial.available()) {
data[index++] = DBserial.read();
delay(2);
}
Partial Code Processing int switchNo;
String movieFile;
int tmpcurrentNo;
import processing.video.*;
Movie movie;
import processing.serial.*;
Serial arduino;
String totalData;
int currentNo=0;
boolean isOn=false;
void setup()
{
fullScreen();
//size(900,800);
switchNo=99;
movieFile="1.mp4";
movie = new Movie(this, movieFile);
movie.play();
//波特率必须为9600
arduino = new Serial(this,Serial.list() [1],9600);
}
void draw()
{
background(0);
delay(5000);
if(switchNo==0)
{
//textSize(32);
//text("please click button ",width/2-200,height/2);
}
SETTING UP
PROCESS
FINAL
DISPLAY First Interaction
The audience first notices the projection on the rice paper above, watching the animation of the animals walking
Second Interaction The audience sees the installation on the wall and reads the prompt ahead
Final Interaction Clapping or verbal encouragement according to the prompt, the ticket machine feels the sound to print, and the animal walks faster at the same time
Take Away View the contents of the receipt Receipt
Scientific Names of Endangered Animals