WELCOME TO
www.qnet.net
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Company Profile
THE BUSINESS OF THE st
21
CENTURY
Network marketing today is one of the best businesses people could get into. The opportunity to start a business with relatively low start-up cost and no significant business experience while helping other people is unmatchable. Because of this, an ever-increasing number of people, especially professionals and entrepreneurs, are getting on board the network marketing train, the vehicle that Robert Kiyosaki calls “the Business of the 21st Century�.
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Company Profile
START LIVING WITH PURPOSE
With more than 90 million people involved in network marketing worldwide, generating about 178 billion dollars in annual sales globally, more and more people are making their dreams come true while helping others achieve their goals, and experiencing real prosperity. Before profit, beyond prosperity, our purpose is to serve the world by being the change and inspiring change. Our mission of RYTHM (Raise Yourself To Help Mankind) provides the strong foundation to QNET’s remarkable growth and evolution in Asia and beyond. Our goal is to touch a billion hearts, not just once and not just for one year, but always and forever so that we can look back and be proud of the legacy we have left behind. Why? Because this is who we are.
•
Richard E. Zinkiewicz | Chairman
Company Profile
THE
MODERN-DAY
•
BUSINE
JR Mayer | Managing Director
Company Profile
Network marketing is one of the fastest-growing industries in the 21st century and represents a paradigm shift from the corporate ways of old. Network Marketing is not a ruthless world; it is an industry where the success of one adds to the success of everyone else. Network marketing is an established, legitimate and powerful way to go from ‘making a living’ to actually ‘living’.
Here at QNET, we want you to ‘Start Living’. It is inherent in everything that we do. The potential offered by the opportunity itself is incredible – to be your own boss, working the way you want, when you want, to build the financial resources to truly live life, to start living. The way in which QNET products are designed is to improve and enhance the lives of our customers. And our fundamental belief in giving back and ‘paying forward’ is conceptualised in RYTHM – Raise Yourself To Help Mankind. With QNET’s ‘Start Living’ concept, we offer an all-encompassing approach to making a difference in the lives of distributors, customers and all those around them. QNET has a proud 15-year history, which has seen us trail blaze this profession in new markets, working with local authorities and media to promote awareness and understanding of what it means to be a networker. As you will see in this Profile, QNET is supported by world-class facilities and infrastructure, including advanced IT platforms and warehouse facilities, as well as global support centres and localised business tools – a platform for performance that equips people to achieve personal and business success in a truly exciting environment. As your business partner, we are right here with you, supporting you every step of the way. We help you on your journey so that you may raise yourself and, in turn, help raise others in a never-ending ripple of caring. This is what the concept of RYTHM – ‘Raise Yourself To Help Mankind’ – is all about. This is what QNET is all about. Your dreams and goals, the obstacles you face and the amazing achievements you accomplish are all part of your QNET story – your global portrait of success.
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Company Profile
ABOUT
QNET
Company Profile
QNET is one of Asia’s leading direct selling companies, offering meaningful products in diverse markets. We provide borderless opportunities through our eCommerce platform to everyday people in more than 100 countries.
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QNET’s grass-roots business model enables ordinary people from all walks of life to start their own business with minimal overhead. With hard work and dedication, QNET distributors, known as Independent Representatives, have the opportunity to become economically self-sufficient, improving the lives of their families and communities as well as helping others to achieve their dreams. At QNET, we are driven by two important philosophies: RYTHM and InService. QNET’s founders are profoundly inspired by the life and work of Gandhi, a great leader, humanitarian and activist. The teachings of Gandhi laid the foundation for RYTHM − Raise Yourself to Help Mankind. The idea of empowering others to succeed in order to be successful lies at the core of our business. We advocate the concept of InService as an important characteristic of leadership. Our founders have instilled a very strong culture of service above self, in both the employees and the network. We believe that serving others with humility is the true hallmark of a leader. QNET recognises that people are our greatest assets. Our distribution network’s boundless energy is fuelled by a collective aspiration to achieve financial independence. We are dedicated to giving our IRs the tools and education they need to strengthen their understanding of our products and business model and we are engaged in developing them on a personal level. At QNET, we celebrate ethnic and cultural diversity. Our leadership team and employees are drawn from more than 30 different countries and our customers are present in more than 100 countries. We take pride in being the veritable United Nations of network marketing!
GLOBA
Company Profile
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L
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SINESS,
LOCAL PRESENCE QNET has spent more than a decade developing a strong global reach, with millions of satisfied retail customers and independent distributors around the world. QNET’s key markets are found within the diverse Asia Pacific, the Middle East and North Africa, Central Asia, and West Africa regions. We have recently ventured into Europe and Russia, and have the distinction of being one of the first Asian direct selling companies in these regions.
While the company’s global presence continues to grow, QNET is actively localising operations in various markets to meet growing demand and to better serve the need of distributors in emerging markets. Localised operations provide tailored on-ground support, after sales service, unique products customised for the market and transactions in the local currency. Additionally, in many key markets, QNET has partnered with local entities to establish an agency representation for the company. These agencies serve as support centres for our distributors in that country.
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QNET strives to continually expand its local, on-ground support to best service an expanding retail customer base and a growing network of distributors.
Company Profile
DIRECT SELLING INDUSTRY THE
Worldwide Sales in Billions of U.S. Dollars
Direct selling is a growing and exciting industry that provides companies an alternative channel for the distribution and sale of products and/or services directly to customers, away from a traditional retail location. The industry uses a variety of distribution methods; multilevel marketing and network marketing being two of it. Worldwide Sales Force in Millions of People
Global Direct Selling — 2014 Retail Sales. Published 29 May 2015. Latest figure from World Federation of Direct Selling Associations. www.wfdsa.org
The rise of the emerging market middle class, technological innovations and a relaxing of restrictions on capitalism has triggered a major growth in this industry. As more people begin to discover the benefits of a market-based economy, entrepreneurism has flourished.
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Company Profile
UNDERSTANDING THE DIFFERENCE
It is important to note that the direct selling industry is sometimes portrayed in a way that is misleading and erroneous. Often, genuine companies are bracketed with pyramid schemes that are fraudulent in nature. Pyramid schemes continue to harm consumers across the world, and the media hype over these scams has led to increased scepticism. Some of that scepticism has been unduly extended to direct selling. QNET is known for its advocacy of direct selling and the need for legislation to regulate the industry in emerging economies. Direct selling deserves to be protected by international governments as it offers many well-documented benefits to the economy. • Currently, direct selling is an approximately USD 178 billion industry. • It has approximately 96 million people involved as distributors. • Direct selling creates many entry-level jobs, which helps to reduce unemployment and to empower those who are entrepreneurially minded. There are a few ways in which consumers can protect themselves against being taken in by pyramid schemes. While it can sometimes prove quite financially rewarding, direct selling is not a get-rich-quick scheme. It is a tough business, one that requires real time and effort. A genuine direct selling business will be up front about this as it recruits new distributors. • Direct selling companies, unlike pyramid schemes, deliver high-quality, legitimate products and services and dedicate their resources to finding consumer products that are appealing, useful, and valuable. Take for instance, a company like QNET, that offers more than 30 product brands spread across seven different categories. • Legitimate direct selling companies have restrictions in their compensation plan. They limit the number of people who can earn a commission through sales. In a pyramid scheme, there may be many people involved with distributing products – but only the person at the top is likely to see any income. • Reputable direct selling companies do not offer commissions solely based on recruitment, and most of them do not make recruitment a requirement at all. Above all else, these companies reward people for promoting products. In a pyramid scheme, there is no financial return unless other people are successfully enrolled. • Respectable direct selling companies offer their marketers solid training programmes. Companies that actually care about the success of their distributors will invest in professional development opportunities for those distributors. • Direct selling companies have proper policies and procedures in place, and clear codes of ethics. They aim to achieve long-term growth and prosperity by fostering a culture of ethical marketing. The same is not usually true of pyramid schemes, which are dishonest by their very definition.
Company Profile
HONOU ROLL
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Company Profile
INDUSTRY MEMBERSHIPS • • • • • • • • • • •
Direct Selling Association of Indonesia (APLI) Direct Selling Association Malaysia (DSAM) Direct Selling Association Singapore (DSAS) Direct Selling Association Philippines (DSAP) Asia Pacific Customer Service Consortium (APCSC) (QNET Global Support Centre) Business Ethics Institute of Malaysia (BEIM) Hong Kong Health Food Association (HKHFA) Health Supplements Industry Association of Singapore (HSIAS) Contact Centre World Platinum Member (QNET Global Support Centre) Customer Relationship Management & Contact Centre Association (Malaysia) (QNET Global Support Centre) Digital Commerce Association of the Philippines (DCOM)
CORPORATE RECOGNITION
R
• APAC Contact Center World o Gold Winner, Best Small Contact Centre (2013) o Gold Winner, Best Small Contact Centre (In-house) (2012) o Gold Winner, Best Customer Service Executive (2012) o Certificate in Best Practices (2011) • Asia Pacific Customer Service Consortium o Global Support Services of the Year (Direct Marketing) (2012) o Integrated Support Team of the Year (Direct Marketing) (2012) o Best Use of Knowledge Management of the Year (Direct Marketing) (2012) o Contact Centre of the Year (Merit) (2012) • The Internet Show eCommerce Website Awards – Finalist (2011) • Obtainer Worldwide Direct Selling Awards o Best Trainer (2011) o Best Team (2011) o Brand Marketing (2010) • Networking Times Master Networker (2011) • Recognition as one of the leading direct selling companies in Indonesia, by DUIT! entrepreneur magazine (2010) • CaseTrust (Storefront) accreditation for Good Business Practices (2009) • Caring Company Award by Hong Kong Council of Social Service (2007-12) • Best Companies to Work For in Asia Award by HR Asia (2015) • CaseTrust-DSAS Joint Accreditation for Direct Selling Businesses for Good Business Practice (2015)
LOGISTICS & IT INFRASTRUCTURE • • • • • •
VeriSign SSL & ESSL security protocols CyberTrust Security accreditation Mobile apps, platforms & mCommerce 2FA security employed Logistics hubs with advanced computerised Warehouse Management Systems (WMS) in Hong Kong, Malaysia and the UAE QNET’s web and mobile sites are certified by TRUSTe
Company Profile
17 Company Profile
OUR
STORY
A small group of people from different parts of the world, led by a young Malaysian business major and a Filipino martial arts expert were brought together by a twist of fate in the vibrant city of Manila in the Philippines in the late 90s.
In the mid-90s, Vijay Eswaran and Joseph ‘Japa’ Bismark, two young men from drastically different backgrounds came together in business and friendship. Having found reasonable success in network marketing with an American company that was doing extremely well in the Philippines, the two joined forces and their group called the V Team consisting of bright, motivated and talented men and women, soon became the largest revenue earner for the American company. At one point, they realised that the American firm was being dishonest with them and after all efforts to rectify the situation failed, the V Team and a few of their leaders sat around Vijay’s kitchen to discuss the next steps. About 1,500 people who had believed in the V Team leaders had joined the team. What were they going to tell them? The easy way out was to tell them what the American company owners did and wash their hands off any culpability. However, they did not choose the easy way out. With the fate of thousands of their team members at stake, and a liability in excess of USD 250,000, the two young men along with their core team members made a bold and crazy decision to start their own company, with the sole purpose of looking after the interests of the people that had trusted them and put their life’s savings into their hands. On that fateful day in September 1998 in the Philippine Stock Exchange Centre (formerly Tektite Towers) in Manila, Philippines, the company today known as QNET was born. And as they say,
‘the rest is history’.
Company Profile
MILESTONES 1999 QNET redefines the direct selling industry by being one of the first Asian companies in the industry to embrace eCommerce. Product portfolio expands to include luxury watches, jewellery, collectible coins and numismatic medallions.
2001
The company secures a landmark deal for official marketing rights to the 2002 FIFA World Cup Korea/Japan coin programme. QNET is also appointed by the Food and Agriculture Organization of the United Nations (FAO) as an exclusive worldwide agent of the FAO Gold Coins Programme.
2002
QNET launches its QVI Club brand of holiday packages and subsequently partners with one of the world’s leading providers of products and services in the travel and leisure industries.
2004
QNET is honourably appointed as a licensed distributor of the Fédération Internationale de Football Association (FIFA) commemorative coin programme for 89 countries.
2005
QNET, through RYTHM Foundation, plays an active role in relief operations throughout countries affected by the December 2004 Asian tsunami.
2006 The company acquires CIMIER®, a Swiss watch manufacturer in Zug, Switzerland, allowing 100% in-house design and manufacture of Bernhard H. Mayer® luxury product line. The company makes a multimillion dollar investment in a resort on Koh Samui, Thailand which was renovated and re-opened as Prana Resorts & Spa, a QVI Club ‘Home Resort’.
Company Profile
2007
QNET-sponsored CIMB Team QI-Meritus is officially confirmed as Champion of the 2007 Formula BMW Asia Series in Shanghai, China.
2008
QNET becomes the key sponsor and partner for the QI-Meritus Mahara team in the first annual GP2 Asia Series 2008.
2009
The company becomes the Official Direct Selling Supporter of the Asian Football Confederation (AFC) Champions League (ACL) for the 2009-2012 season. QNET introduces more revolutionary products with the home care product line and the HomePure 7-Stage Water Filtration System.
2010
QNET signs historic long-term partnership with Virgin Racing as the official Direct Selling Supporter of Virgin Racing for the F1 World Championship. QNET begins operation from QI Tower, QNET’s own building in Kuala Lumpur, Malaysia.
2011
QNET expands its consumable product lines with new personal care, home care and nutritional supplements. This push is also reflected in NSF certification for HomePure products. NSF is an industry accreditation that certifies the products’ exemplary standards.
2014 QNET becomes the Direct Selling Partner of Manchester City Football Club, the 2013-2014 Barclays Premier League Champions.
2015 QNET launches Q10, its new super hybrid compensation Plan that allows for 10 ways to earn.
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PROFESSIONAL
MARKETING
Essential to the QNET business is the adherence to, and promotion of, professional marketing practices. Clearly stated in QNET’s Vision and Core Values, professional marketing is considered the most important aspect when conducting business dealings and in the behaviour of its Independent Representatives (IRs). QNET has publicly available Code of Ethics which all IRs are required to understand and accept upon joining the business. The QNET Code of Ethics explains proper conduct of business for IRs to practice and forms part of the QNET Policies & Procedures and all other binding regulations and agreements currently in place. Additionally, QNET encourages all IRs to obtain and observe the Code of Ethics that has been provided by any Direct Selling Association (DSA) in their respective countries if and where applicable. QNET is backed by the QNET Advisory Board, comprising a team of legal and direct selling professionals who offer industry advice and professional marketing guidelines to the company’s IRs. In an industry that has at times been wrongly associated with unrelated, unsustainable marketing schemes and misunderstood due to a lack of legal framework in some countries, QNET strives to be a beacon of transparency and legitimate operations no matter where it does business. QNET enjoins all its IRs to adopt a consistent and professional attitude at all times.
Company Profile
OUR BUSINESS OPPORTUNITY
QNET’S SUPER HYBRID COMPENSATION PLAN Some of us dream of paying our bills each month without the burden and worry of whether there will be enough. Others have visions of helping family members or even helping their neighbourhoods and communities in meaningful ways. And of course, at one time or another, each of us has dreamt of a restful vacation with those we love, cherishing the happiness that comes when we are stress-free. These are not just dreams; they can become reality with hard work put into the right business. Q10, the super hybrid compensation plan from QNET packs the Power of Ten into your business to help you achieve these dreams and more. You are in the business for yourself but not by yourself. You are QNET’s most important asset and with Q10, we are rewarding you with a dynamic compensation plan that will let you live your dream and build your prosperity. In addition to 10 income channels, the plan’s strongest aspect is the ability to create more! MORE volume, MORE income, MORE often. All you have to do is focus on these key behaviours: Refer, Repeat, Rise and Retain.
THE POWER OF TEN WITH 10 WAYS TO EARN
IP
SAL
LE
AD
ER
SH
Year-Round Incentives
ES
Retail Profit
New Programme Bonus
Early Payout
Rank Maintenance Bonus
Step Commission
Rank Advancement Bonus RSP Plan Rank Advancement
Repeat Sales Commission Main Plan Rank Advancement
GRO
WT
H
START
LIVING When you consider how you want to live your life, it’s so easy to talk about the things you’re going to do when you have the time, when your children are older, when you have the money, when you lose weight, when you quit your job, when you start your own business...
It seems that far too often, that ‘when’ never arrives or, if it does, your fear or uncertainty about what you want to do with your life makes you pick another ‘when’ in the future. You talk about becoming a writer, an artist, a photographer, a business owner – whatever YOUR dream is – and yet you get lost in the daily grind of your lives. You keep waiting for life to begin, real life…but there always seems to be some unfinished business, something left undone. Roman philosopher and statesman Seneca famously said – “Begin at once to live and count each separate day as a separate life.” Trying to decide what you will do with your life is a big decision, but deciding what you want to do today, now, if you were to live it and count it as a separate life, feels much more manageable. It is from such a scenario, the concept of QNET was born. A decision was made by our founders to not let the clouds of misfortune get in the way of their dreams. They made a choice to not let the odds beat them. They made a choice to start living again. It is that same philosophy we apply to everything we do at QNET. We encourage you to discover your passion and pursue it, to define your goals, dreams and desires. To find your purpose. To find your WHY. Whether its through our products or services that enhance your lifestyle, through our exciting business opportunity that help you pursue your dreams of being an entrepreneur, through our training programmes that help you grow and discover yourself, through our community outreach initiatives that help you give back to your society, everything we do at QNET is designed to help you start living your life, the way it is meant to be. To help you be whatever you aspire to be, every single day.
START LIVING WITH QNET.
START TODAY. START NOW.
Company Profile
OUR
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PRODUCTS Through stringent quality controls and working with top researchers, scientists and manufacturing facilities in each field, QNET offers a wide range of lifestyle and wellness products that have proven their appeal to people the world over. From personal care, nutrition, cosmetics, home care and body and water energisers, to jewellery, watches and holiday packages, QNET has worked hard to ensure it offers variety, thoroughly researched products, and exclusive premium brands.
THE BEST PRODUCTS
IN THE RIGHT BUSINESS The fundamental criteria for QNET’s product selection and development are: innovation; exclusivity; quality; uniqueness; fitting into the philosophy of the company; and most importantly, fulfiling a need as a product that customers want to purchase themselves and/or promote to others. QNET products are always, and only, introduced with the customer in mind. The diversity of the QNET product range offers customisation for Independent Representatives (IRs) and alternatives in building their business; the breadth and depth of the QNET product portfolio allows the very unique potential for our IRs to specialise in either a single product line or dabble in the promotion of all. To date, QNET offers more than 100 products throughout several specialised product categories. The wide range of high-quality products gives customers the freedom to choose the right product that best addresses their needs and wants. QNET is continually developing exclusive new brands that will enhance the lives of its customers, marking the natural evolution of QNET’s product offering unique, high-quality luxury and durable goods, to well-researched and highly effective consumable products.
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HEALTH & WELLNESS A VARIETY OF SCIENTIFICALLY RESEARCHED AND DEVELOPED PRODUCTS EXCLUSIVELY CREATED TO HELP YOU MAINTAIN THE HIGHEST QUALITY OF LIFE BY IMPROVING YOUR HEALTH AND WELLNESS FROM THE INSIDE OUT.
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PERSONAL CARE & BEAUTY BRING OUT YOUR INNER BEAUTY AND STAND CONFIDENT WITH PRODUCTS THAT ENHANCE THE WAY YOU LOOK AND FEEL.
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WATCHES & JEWELLERY A REMARKABLE WORLD-CLASS SELECTION OF TRADITIONAL AND MODERN HIGH-QUALITY TIMEPIECES AND DIVINE JEWELLERY.
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EDUCATION AN INVALUABLE LEARNING EXPERIENCE IN A PROFESSIONAL YET INFORMAL EDUCATION SETTING, DESIGNED FOR NETWORKERS AND ENTREPRENEURS TO DEVELOP THEIR SKILLS AND ABILITIES NEEDED TO SUCCEED IN THEIR BUSINESS.
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HOLIDAYS
VACATION CLUB MEMBERSHIPS AND PACKAGES THAT REDEFINE LEISURE AND BUSINESS TRAVEL. YOU ARE ENTITLED TO AN EVER-EXPANDING CHOICE OF ACCOMMODATION, AMENITIES, LOCATIONS, PRICING, USAGE PLANS AND EXCHANGE OPTIONS.
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TECHNOLOGY A RANGE OF TECHNOLOGICALLY ADVANCED COMMUNICATION SOLUTIONS THAT ALLOW YOU TO MANAGE YOUR LIFE AND BUSINESS WHEREVER YOU ARE IN THE WORLD.
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MOTOR CARE
HIGH-QUALITY PRODUCTS SPECIFICALLY DEVELOPED TO BE THE PERFECT SOLUTION FOR YOUR CARS, MOTORBIKES AND OTHER MACHINERIES.
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WORLD-CLASS
SUPPORT At QNET, customer service excellence is more than just a philosophy. It is who we are. A dedicated team of professionals who is focussed on one goal – to provide world-class service with a heart. We have a team of carefully selected people who speak your language, and work in your time zone.
Our award winning Global Support Centre (GSC) is an accredited contact centre, recognised by a prestigious membership with the Customer Relationship Management & Contact Centre Association (Malaysia) and an official Platinum Membership with the Contact Centre World Association, through which we hold a Certificate for Best Practices. QNET’s GSC serves our multicultural Independent Representatives in 12 languages: Arabic, Cantonese, English, French, Hindi, (Bahasa) Indonesia, Mandarin, (Bahasa) Melayu, Persian, Russian, Tamil and Turkish, with more being added all the time.
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CORPORA SUPPORT
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The people behind the marketing, advertising and promotion of QNET materials, the researchers and developers of QNET products, and the people behind the company’s strategy and direction are all highly qualified and experienced professionals. Stringent recruitment standards are in place to ensure the corporate ranks are staffed with talented and motivated experts in their respective fields. These people are familiar with the direct selling industry and work closely with all areas of the business to ensure synergy throughout the company and its network, while maintaining the high-quality resources provided to IRs.
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Company Profile
LOGISTICS With eCommerce fuelling the growth of our business globally, QNET recognises the importance of enabling a seamless product fulfilment operation. QNET’s products are shipped from six international hubs serving specific regions/countries, comprising over 50,000 sq. ft. of warehouse space. Our warehouses are supported by an advanced warehouse management system and ship approximately 40,000 products per month to more than 100 countries worldwide.
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GLOBAL HUBS: 1. KUALA LUMPUR, MALAYSIA 2. ISTANBUL, TURKEY 3. INDIA 4. ABU DHABI, UAE 5. MOSCOW, RUSSIA 6. OOSTWOLD, NETHERLANDS
Information from QNET’s Integrated Logistics System is synced into the Virtual Office of all Independent Representatives, allowing them to track their shipment online in real time. QNET also engages approximately 40 stockists around the globe to help customers pick up their products at their nearest location.
Company Profile
INFORMATION
TECHNOLOGY WHAT IT MEANS TO YOU Advanced Information Technology infrastructure and systems are integral to support, enable and enhance the QNET business. This is done by providing a core stable of IT services and a solid IT infrastructure, and by delivering effective application solutions and cutting-edge technologies designed to assist, improve and grow an IR’s business. The QNET public website averages thousands of daily unique visitors and millions of daily page views. The website (www.qnet.net) is available in multiple languages and acts as the portal to the business centre for IRs, known as the Virtual Office, which in itself is a highly evolved online office where IRs monitor and control their business. QNET also offers a mobile-friendly site, mobile applications, and customisable personalised websites for IRs, all of which further strengthen the company’s tangible philosophy to be able to do business anywhere, with support available everywhere.
SECURITY & PERFORMANCE The technology that supports our eStore and Virtual Office is underpinned by the strongest possible commitment to performance and security. We have achieved the rigorous TRUSTe privacy seal for our online data management system including mobile web. TRUSTe certification is a signal to you that we safeguard all personal information and value your online privacy.
Early in its history, the company was recognised by Microsoft as being one of the early adopters of eCommerce, and has since remained at the forefront of information technologies. Today, QNET continues to prove itself a pioneer in online network marketing and direct selling.
Our data centres are protected behind three tiers of security architecture including denial of service (DDoS) protection to provide the scalability, security and fault tolerance necessary for QNET’s enterprise-level global eCommerce platform. Add to this, inbuilt load balancing and infrastructure redundancy ensure maximum availability so that you can rest assured its always business as usual at QNET.
Company Profile
WWW.QNET.NET Our website equips IRs, prospects, and the general public with information about QNET, our products and the business opportunity. It chronicles the history of the company while also featuring an exciting newsroom of media coverage and company news and press releases. The site also includes real-life stories of IR business success, product testimonials, and the complete range of QNET products. The website can be utilised as a complete online product portfolio, with benefits, applications, key features, multilingual multimedia downloads, and a whole lot more about each and every QNET brand. It is an ideal prospecting tool.
VTUBE+ VTube+ is an interactive online video community dedicated to network marketing. Watch videos by the best in the field; relive the greatest hits from historic networking events; and best of all, be part of the online revolution by sharing your own videos and establishing your own dynamic presence in this industry. Discover amazing content, browse through thousands of channels and connect with millions of people from around the world.
QNET
LIFE SITE QNET Life Site is the ultimate sales and marketing tool for the professional IR. It is an automated system that will enable you to capture visitors’ info, invite, follow-up, present, enrol, train, retain your contacts and prospects, and even sell products – 24 hours a day, 7 days a week – even while you are away from the computer! Visit
www.qnetlife.net.
Company Profile
VIRTUAL
OFFICE & ESTORE An IR organises, controls and monitors their business through the QNET Virtual Office; a continually evolving online office within a secure and stable environment for business transactions, network interaction, business and product trainings, and communication with the company. The QNET eStore is located within the Virtual Office, while the QNET Retail eStore is found through the company’s public website; both feature progressive eCommerce functionalities and intelligent usability, as well as all-you-need-to-know product information pages and multimedia downloads, including multilingual brochures, videos, training presentations, product evaluations, testimonials and more. IRs can view their genealogy and commission reports, keep track of their transactions, receive important updates and announcements about the business and its products, shop in their own eStores, download valuable Training Tools, and purchase essential Business Tools, all in the one user-friendly, online place. The QNET Virtual Office and eStores are both powered by one of the most secure eCommerce platforms in the industry. Your Virtual Office and eStore are available in Arabic, (Bahasa) Indonesia, English, French and Russian.
MOBILE PLATFORM & APPLICATIONS A full featured mobile site and dedicated mobile apps including QNET Mobile, Qashout, QBuzz, QNET Tools and many more, all provide on the go access to all things QNET. Stay on top of your QNET business, products and services anywhere and everywhere. Our mobile site and downloadable apps ensure QNET IRs are equipped with the mobility and the tools they require for their business.
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Company Profile
TRAINING &
BUSINESS TOOLS Found in the Virtual Office, either for sale or free download, QNET offers an array of multimedia presentations, videos, DVDs, manuals, brochures, digital publishing, and ‘how-to’ instructions that are all designed to help our IRs understand the business, its products, the opportunity, various QNET services and the responsibilities of an IR. To bring your business to another level, QNET has also created a new multimedia application to support iPad and Android Tablet users – QNET Tools. Convenient and easy to use with just the touch of a button, this app gives easy access to a whirlwind of interactive, fun, and useful online tools and resources. QNET provides these materials in multiple languages to help its IRs understand, utilise and capitalise on their business.
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Business Planner
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Product Portfolio
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Master Collection DVD
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Product Training Videos
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Product Training Presentations
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Product Instruction Manuals
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Business Presentations
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Downloadable Policies & Procedures (P&P)
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Compensation Plan Presentations
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IR Business Card
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aspIRe magazine
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(Official QNET Magazine for IRs) •
Promotional Flyers and Marketing Materials
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4
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1. Product Portfolio 2. Starter Kit 3. Q10 Booklet 4. aspIRe magazine 5. Presentación App 6. IR Business Card
49 Company Profile
PRODUCT
TRAINING Understanding a product is essential to being able to successfully sell and promote it. Thus, QNET conducts regular, intensive and valuable product training programmes around the world, with experts on hand to answer any questions to make sure IRs fully understand the products they are promoting and using themselves. The main objective of the QNET Product Training Team is to create a better and more effective communication for the network about the way in which the QNET business should be conducted and to educate them about product-related information. The experienced Product Training Team distributes informative presentations to its IRs to keep them abreast of the latest product information and resources. The Product Training Team also travels to all four corners of the world to facilitate product trainings in order to educate and empower IRs with the knowledge that QNET products are unique, practical, essential and rich with benefits.
BUSINESS
SOLUTIONS
Constantly on the road, the QNET Business Solutions team enables a market by providing the right infrastructure in terms of operational, administrative, legal and customer services, as well as marketing and communication support.
The Business Solutions Team strive to create a QNET business-friendly environment to assist IRs in growing their business, while supporting the work done by The V by being on the ground to listen to IRs, assist them in their business, spread the importance of adherence to the QNET Policies & Procedures, and direct IRs to the wealth of business support available in local languages, both online and offline. The QNET Business Solutions Team also helps the company to establish an on-ground presence in regional markets through representative agent offices, to ensure IRs have physical contact with customer and product support.
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EVENTS
& TRAINING PRO
Company Profile
GRAMMES One of the most important tools for the QNET business is regular training and events provided by its partner organisation, The V. The V is an international marketing, training, network development and management team, who are successful, self-made leaders in the business. The V comprises world-class speakers and trainers who have the experience, the know-how, and the ability to effectively communicate how to advantageously build a direct selling business.
At The V events and programmes, QNET IRs have the opportunity to find a mentor or a role model who has experienced the trials and errors along the path to success and are willing to use their personal experiences to help others make their business as successful as possible. The V organises events ranging from small intimate training sessions in QNET’s worldwide training centres, to the annual V-Convention, which hosts up to 10,000 people from around the world. The V provides QNET IRs with network training and learning material in every available form – including CDs, DVDs, books, business kits and elearning programmes. QNET product exhibitions, displays and trainings are also highly attended components of these events.
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Company Profile
TESTIMONIALS
QNET PRODUCTS ARE PART OF OUR FAMILY
I TRAVEL THE WORLD WITH QNET AND QVI CLUB
“Even when I was very young, I was fascinated with watches and always dreamed of owning high quality, classy watches that would reflect my status as a successful person. When I saw the watches offered by QNET, I fell in love with them. The very first product I bought from QNET was a Bernhard H. Mayer® watch and when I wore it, it made me feel even more confident about myself. I have bought many products from QNET that are now part of my family’s lifestyle. Our favourite product is our QVI Club holiday membership. I always promote the holiday packages to my friends and many have used the QVI Club vacations to go to Dubai, Turkey and Thailand.”
“I am from Ukhta, an industrial town in one of the coldest parts of Russia. When I was growing up, I would always wish that I was born in a warmer place. But now, I am thankful that I live in Ukhta because otherwise I would have never met the people who introduced me to QNET and helped me through my difficulties during my early days in the business. Today, I am grateful for those challenges because it gave me the drive to succeed. I am a strong believer in the power of QNET to change lives. I dreamed of travelling the world when I was younger. Today, with QNET, I get to travel to many countries promoting the wonderful QNET products and the business. That’s why my favourite products are the holidays from QVI Club. With QVI Club holidays, people can make money and go on relaxing holidays. I want to show people that they deserve a better life and if I can achieve success, so can they.”
Maksim Skripnichenko Kazakhstan
Oksana Afanasyeva Russia
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WHAT QNET MEANS TO ME
FROM ‘JOBLESS’ TO A ‘NETWORK MARKETING SUPERSTAR’
“I joined QNET in 2002. I was a student at that time. It has been an amazing journey. QNET means a lot to me. It’s the only business that I have done. QNET is my life. It’s the business of the 21st century. I couldn’t imagine myself without QNET. With QNET, we can create a big fortune. We have a great compensation plan. I believe it attracts so many people to join the business, especially those who like to sell the products or want to earn extra cash from the business. Of course, everyone wants to make it big in this business and QNET provides you seamless benefits to enjoy.”
“I grew up in Trenggalek, the smallest city in the East Java province of Indonesia. I was introduced to QNET by my older brother Gita Hartanto in July 2003. I did not take the business seriously at the beginning. However, as time went by, I slowly began to understand the business and its system by watching my brother build his team. My growing belief that this business could provide me long-term remarkable results finally influenced me to change my mind to take part in this journey. Today, I have everything beyond my expectation. So far, I have as many as 7,000 guests at my weekly presentations. QNET is a road, a bridge and a vehicle to achieve my dreams.”
René Traufletié Ivory Coast
Deni Hartoyo Indonesia
Company Profile
TESTIMONIALS
A REWARDING JOURNEY
QNET CHANGED MY LIFE
“I was living a very difficult life struggling to pay off my father’s debts. I had resigned myself to living and dying in the same place, never stepping foot outside of Turkey. Thank God, QNET opened my eyes to a whole new world of opportunity. My life was transformed. Getting started wasn’t easy. I gave up many times and made many mistakes. But my leaders were always beside me. That’s when I started treating this as my own business and stopped making excuses every time I faced a problem. If this is my business, then I must find a solution to it and not depend on anyone else. That is the reason for my success. Today, I am proud to say that I have helped thousands of people make a better life for themselves because of QNET. It’s not an easy journey but it’s definitely a worthwhile journey.”
“8 years ago, I was a normal student that naively thought that getting a degree will get me a good-paying job that would allow me to give my single mother a better lifestyle. The life-changing decision to join QNET has led me to an unbelievable and marvellous journey which has completely changed my life. Currently, I am enjoying the time freedom that most people my age do not have. I have financial security. The most amazing part of this journey is being involved in changing other people’s lives, something which I never thought I had the ability to do. QNET has absolutely changed my life. I always enjoy each moment I get to introduce myself as a LEGEND to friends! Thanks QNET, for changing my life!”
Erkan Gurbuz Turkey
Simon Cheung Malaysia
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TIMELESS ELEGANCE WITH LUXURY WATCHES
I CAN’T IMAGINE MY LIFE WITHOUT HOMEPURE
“I always believe that a man’s elegance and grace cannot be complete without a fine timepiece. As an entrepreneur, I get more confidence from wearing an elegant and exceptional luxury watch.
“Living in Egypt my whole life, HomePure isn’t like anything I’ve ever seen before. It is exactly what I need. I am amazed by how tap water turns colourless, odourless and tasteless instantly, just by going through this small, water filter system! It is the power of the Silver-lite stone in the HomePure 7-Stage Water Filtration System which prevents bacteria and algae growth. Another thing that I love about HomePure is that it doesn’t require much space in the kitchen, nor does it need regular maintenance. The 7-stage filtration system may sound complex but we’re able to set up the machine at home in about three minutes, without the need for an electrical connection. HomePure is exactly what every home needs. I now can’t imagine my life without it!”
That’s why I always find myself attracted to QNET’s watches, which I consider as my favourite product line. The Bernhard H. Mayer® and CIMIER watches are all marked with distinction and excellence in quality and design… and they are suitable for all occasions! My target is to have a watch for each day of the year. Waiting for a few more new models to complete my collection.”
Ibn Abbas Abdelsalam Sudan
Mai Shaheen Egypt
Company Profile
OUR
TOUCHING
A BILLION HEARTS… At the heart of QNET lies a strong purpose. Anyone who has been a part of the company, either as an employee or an Independent Representative, knows that the common philosophy that binds us is the concept of RYTHM – Raise Yourself To Help Mankind. Our founders have always advocated the need to work for a common purpose beyond money. They believe that money is primarily a tool that must be used to raise peoples’ lives and make a lasting impact. These ideals have grown to become the lifeblood of the RYTHM Foundation and its Malaysian chapter, the Vijayaratnam Foundation. Both Foundations serve as the implementing partners for QNET’s philanthropic initiatives.
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HEART
Company Profile
BEAT QNET works closely with RYTHM Foundation on a number of projects in developing countries to make a difference in the communities in which we operate. Be it working with special needs children, supporting homes for the disabled, funding hospitals for cancer treatment and heart surgery for children, mentoring adolescents from low income families and much, much more. QNET believes in not just writing a cheque but getting involved and working towards sustainable change. QNET IRs around the world work hand in hand with us to help make a difference in their communities.
All our projects are focussed on the following areas:
• CHILDREN WITH SPECIAL NEEDS • COMMUNITY DEVELOPMENT • COMMUNITY WELLBEING
Company Profile
KEY INITIATIVES & PARTNERSHIPS
IN RECENT YEARS: • The PITCH!, a contest launched in 2012, called for IRs to pitch ideas that would make a difference in their communities and win a grant of USD 10,000 for the chosen projects. Winning projects were chosen from Uganda, Egypt and India. • Taarana, which means ‘awakening’ in Sanskrit, is a centre for children with special needs established by the Vijayaratnam Foundation in Malaysia. The school is the only one of its kind offering a variety of courses and educational facilities for young children between the ages of three and 15, who face different types of development delay disorders. Employees and Independent Representatives of QNET have contributed generously to Taarana so that the school can continue to progress and provide more specialised services to these children, helping them live more normal lives.
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Company Profile
OTHER
INITIATIVES: • Partnered with Avalokitesvara Trust to set up 14 RYTHM Libraries in the remote regions for Ladakh in India, for children with no access to proper education facilities. • Support for Akshaya Trust in Madurai, India and the construction of Akshaya Home started by CNN Hero Narayanan Krishnan to feed and shelter the homeless. • Charity Walk in benefit of the Ocean Road Cancer Institute (ORCI) in Tanzania. • The Home for the Blind with Multiple Disabilities under the royal patronage of His Majesty the King of Thailand. • Partnership with the Rashid Centre for children with disabilities in the UAE. • Sponsored the Mater Heart run for raising funds for children suffering from rheumatic heart disease in Kenya. • Supported the My Heart Astana marathon in Kazakhstan to recognise the 15th anniversary of Astana city. • Footprints, an ongoing mentoring programme that pairs our employees and IRs with children from underprivileged backgrounds and orphanages, is carried out in countries like Malaysia, Singapore, Hong Kong and the Philippines. • Ramadan food bags to the poor and homeless in Egypt during the holy month of Ramadan. • Donated a minivan to Osh House of Babies for children born with disabilities in Kyrgystan. • Sponsored a concert by children with special needs in Almaty, Kazakhstan. • Support for the United Nations World Food Programme. • Support for the Children’s Cancer Hospital Egypt 57357, a hospital for children with cancer in Egypt and Africa, that provides free cancer treatment and medical support. • Donated a bus to regional Special Boarding School for Hearing Impaired Children in Taldykorgan, in the Almaty region of Kazakhstan. • Support towards rehabilitation and disaster relief for victims of Typhoon Ondoy (Philippines), Padang Earthquake (Indonesia), Monsoon Flooding (Pakistan), Tsunami (Southeast Asia).
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Company Profile
DREAM. PERFORM. ACHIEVE. There are thousands of people with dreams, but only a handful ever turned them into reality. How do they do it? They follow a simple formula:
1. COMMIT TO A DREAM. MAKE THAT DECISION. 2. REGULARLY AND CONSISTENTLY IMAGINE ACHIEVING IT. 3. TURN THE DREAM INTO SPECIFIC, FOCUSSED GOALS. 4. ESTABLISH A STEP-WISE ACTION PLAN TO MAKE IT HAPPEN. Dream. Perform. Achieve. That’s the formula to success, whether in business or in sports. At QNET, we recognised early on the synergy between our business and sports. We believe that people are at their strongest when they work as a group, just as in a sports team. To win, we assemble the best players, train very hard, formulate specific strategies, out do our opponents and continuously improve our skills and knowledge of the game. Hence, it is natural that we build strategic partnerships with sporting events to help us build our brand.
Company Profile
QNET AND SPORTS Official Direct Selling Partner of Manchester City Football Club (2014-present) Senior Rugby Platinum Sponsor of the Hong Kong Football Club (HKFC) Rugby Section (2012-present)
IN THE PAST Official Direct Selling Partner of the Marussia F1 Team in the Formula 1™ World Championship (2011-2014) Legendary cricketer and world record holder Muttiah Muralidaran as QNET’s Product Ambassador (2010-2013) Tour du Faso (2012-2013) Spanish Skud 18 Paralympic Sailing Team (2012) Official Direct Selling Supporter of the Asian Football Confederation (AFC) Champions League (ACL) (2009-2012) Official Direct Selling Partner of the Malaysian Hockey Federation (MHF) (2011-2012) ‘Samba in Switzerland’ training camp for Brazil National Football Team, ahead of the FIFA World Cup™ (2006) Team Meritus – Formula V6 Series (2006) Yonex-Sunrise Open Badminton Super Series (2009) Official Direct Selling Partner of the Muharraq Basketball Club in Bahrain (2010-2011)
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Company Profile
FORMULA FOR SUCCESS The drive and passion of direct selling is epitomised in the thrill of motorsports. In 2010, QNET propelled the direct selling profession onto the global sports stage through its historic partnership with Virgin Racing in the elite world of Formula 1. The team was renamed as Marussia F1 Team in 2012. The partnership represents a momentous evolution of QNET’s support of worldwide sports, and the motorsports arena in particular. With its partnership with Marussia F1 Team, QNET is building on a legacy established through podium-placing sponsorships of motorsports teams during the company’s history. Previously, the company was the title sponsor of Team Meritus in the 2006 Formula V6 Series, which then developed into a strong title sponsorship of the CIMB Team QI-Meritus team, who were crowned champions of the 2007 Formula BMW Asia Series in China. In 2008, the company became the key sponsor and strategic partner of Team Malaysia QI-MeritusMahara in the inaugural GP2 Asia Series in 2008. The sponsorship continued through to 2014. Sponsoring Marussia F1 Team was an enriching venture for QNET; the phenomenal growth the team had seen over the last years held strong parallels with the network marketing industry.
A LEAGUE OF ITS OWN! Football is a passion, a way of life, a religion for many. It’s an all-engulfing game that has you on your toes, biting your nails the entire 90 minutes, wrapped up in the tension of hoping your team will score. It’s an indescribable experience, cheering for your team, singing the anthem you cherish, wearing the shirt of the team you have supported as long as you can remember…
QNET AND MANCHESTER CITY FOOTBALL CLUB In 2014, QNET took this passion to a whole new level by signing up with Manchester City Football Club as its Official Direct Selling Partner. A one-time community club that rose through the ranks and overcame all odds to become champions of the Barclay’s Premier League 2013-2014, ManCity is QNET’s newest partner in our quest to become a global brand. The team’s journey to the top has been one of commitment, focus and team work – traits that we admire and endorse at QNET. Manchester City’s focus on giving back to the community through football mirrors our own philosophy of RYTHM (Raise Yourself To Help Mankind) through which we seek to empower people to better their lives and help others do the same. Through this partnership, QNET’s goal is to link the excitement of football and the passion of the fans to the thrill of direct selling and the drive of QNET’s Independent Representatives.
Company Profile
OUR
OFFICES OFFICES • HONG KONG • INDONESIA – BALI • INDONESIA – JAKARTA • INDONESIA – SURABAYA • UAE – ABU DHABI • UAE – DUBAI AFFILIATE COMPANIES • MALAYSIA • PHILIPPINES • RWANDA • SINGAPORE • VIETNAM FRANCHISE COMPANIES • INDIA • TURKEY AGENTS • ALGERIA • AZERBAIJAN • BURKINA FASO • CÔTE D’IVOIRE • GEORGIA • JORDAN • KAZAKHSTAN • MOROCCO • MYANMAR • RUSSIA • TAJIKISTAN • TUNISIA
Company Profile
IRELAND MOROCCO
TAJIKISTAN TUNISIA RUSSIA TURKEY GERMANY
AZERBAIJAN KAZAKHSTAN MYANMAR GEORGIA HONG KONG PHILIPPINES VIETNAM MALAYSIA SINGAPORE INDONESIA – BALI
INDIA UAE – DUBAI UAE – ABU DHABI
JORDAN
RWANDA
ALGERIA BURKINA FASO
INDONESIA – SURABAYA
CÔTE D’IVOIRE
INDONESIA – JAKARTA
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QNET
GLOBAL SUPPORT CENTRE (GSC) We support you in 12 languages: Arabic, Cantonese, English, French, Hindi, (Bahasa) Indonesia, Mandarin, (Bahasa) Melayu, Persian, Russian, Tamil and Turkish, and with more being added all the time.
QNET GLOBAL SUPPORT CENTRE OPERATING HOURS 12:00 – 06:00 Hong Kong Standard Time Monday – Friday (Including 00:00 – 06:00 Saturdays)
TELEPHONE SUPPORT
+603 7949 8288 (All languages)
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QNet Ltd Units G-L, MG Tower 133 Hoi Bun Road, Kwun Tong Kowloon East, Hong Kong Tel: +852 2263 9000 Fax: +852 2802 0981 Email: global.support@qnet.net Multilingual QNET Global Support Centre (GSC) International +603 7949 8288 (All languages) Toll-Free Numbers* Hong Kong India Indonesia Malaysia Philippines Russia Singapore Sweden Taiwan Thailand Turkey* UAE USA
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*All calls are free-of-charge when made from within the stated country, with the exception of Turkey, which is charged at local call rates (international call rates apply for calls made from outside Turkey). www.qnet.net Copyright © QNet Ltd / 2015. All rights reserved. Copyrights and/or other intellectual property rights on all designs, graphics, logos, images, photos, texts, trade names, trademarks, etc., in this publication are reserved. The reproduction, transmission, or modification of any part of the contents of this publication is strictly prohibited. Disclaimer: The content provided herein is only applicable to Independent Representative of QNET’s World Plan and NOT to QNET’s Independent Representatives from Localised Plans such as Malaysia, Singapore, Vietnam, Philippines, India, Rwanda and Turkey.
English Edition 2015