FREQUENTLY ASKED QUESTIONS
TABLE OF CONTENTS
4
ENROL AS AN IR
Q10 COMPENSATION PLAN
5
ACTIVATION
QUALIFICATION
RETAIL PROFIT
7
10
REPEAT SALES POINTS
COMPRESSION POLICY
16
19
DEMOTION POLICY
EARLY PAYOUT
13
8 9
RSP RANK ADVANCEMENT AND MAINTENANCE
17
MAIN PLAN RANK ADVANCEMENT AND MAINTENANCE
19
NEW PROGRAMME BONUS
3
6
STEP COMMISSIONS
15
RSP RANK ADVANCEMENT AND MAINTENANCE BONUSES
19
YEAR-ROUND INCENTIVES
Q10 FAQs | 3
Q10 COMPENSATION PLAN
Q1. A1.
WHAT IS THE Q10 COMPENSATION PLAN?
The Q10 Compensation Plan is the super hybrid QN Europe Compensation Plan that
powerfully
rewards Independent Representatives through 10 Ways to Earn.
Q2.
WHAT ARE THE 10 WAYS TO EARN IN THE Q10 COMPENSATION PLAN?
A2.
10 Ways to Earn Commissions
1. Retail Profit
2. Early Payout
3. Step Commission
4. Repeat Sales Commission
5. RSP Rank Advancement Bonus
6. RSP Rank Maintenance Bonus
7. Main Plan Rank Advancement
8. Main Plan Rank Maintenance
9. New Programme Bonus
10. Year-Round Incentives
4 | Q10 FAQs
ENROL AS AN IR Q1. A1.
WHAT IS AN INDEPENDENT REPRESENTATIVE (IR)? An Independent Representative or ‘IR’ is a person who is enrolled in the Q10 Compensation Plan. An IR builds a business organisation by selling products and referring others to also become an IR.
Q2. A2.
CAN ANYONE ENROL TO BECOME A QN Europe IR? No. A person must be of legal age in his/her country to enrol as an IR.
Q3. A3.
HOW CAN A CUSTOMER ENROL TO BECOME A QN Europe IR? A customer can enrol online to become a QN Europe IR at the QN Europe website (www.Qneurope.com).
Q4. A4.
IS THERE ANY FEE WHEN ENROLLING AS A QN Europe IR? During enrolment, a new IR must sign up for the 25 EUR Annual IRship package; the annual IRship package provides the following tools and access: • Access to your Virtual Office. • Access to the QN Europe eStore. • Business, marketing and eCommerce tools.
Q5. A5.
IS THERE ANY FEE TO ANNUALLY RENEW MY INDEPENDENT REPRESENTATIVESHIP (IRSHIP)? QN Europe offers the existing IR a 25 EUR Annual IRship package on every IR’s Anniversary date to maintain his/her record, services and tools since enrolment. The package includes the following: • Continuous Access to your Virtual Office. • Continuous Access to the QN Europe eStore. • Continuous Access to Business, marketing and eCommerce tools.
Q6. A6.
CAN A CUSTOMER ENROL AS A QN Europe IR EVEN WITHOUT A REFERRER? No. A customer must have a Referrer who is an existing QN Europe IR before he/she can enrol online as an IR through the QN Europe website (www.Qneurope.com). In the case that the customer does not know any Referrer, QN Europe will assign an IR ID number to him/her to be the referrer’s IR ID.
Q7. A7.
WHAT IS TRACKING CENTRE OR ‘TC’? A Tracking Centre, or ‘TC’, is the account granted to the IR upon enrolment that shows his/her position in the Company’s database. Commissions and/or bonuses are calculated with reference to each Tracking Centre.
Q8. A8.
HOW MANY TRACKING CENTRES (TCS) DOES A NEW IR GET UPON ENROLMENT? A new IR gets one (1) Primary Tracking Centre (TC 001) and two (2) Secondary Tracking Centres (TC 002 and TC 003).
Q9. CAN A NEW IR IMMEDIATELY PURCHASE ANY PRODUCT FROM THE ESTORE UPON ENROLMENT? A9. Yes. Q10. A10.
UPON ENROLMENT, CAN THE NEW IR AVAIL OF THE IR DISCOUNTED PRICE ON THE FIRST PURCHASE OF QN Europe PRODUCTS? An IR can only avail of the IR’s discounted price after his first qualifying purchase at Retail Price. The subsequent purchases will be at the IR discounted price.
Q11. WHAT IS THE DIFFERENCE BETWEEN MAIN PLAN AND RSP PLAN? DO I NEED TO DO BOTH IN ORDER TO EARN COMMISSIONS? A11. The difference between the Main Plan and RSP plans are: 1. Main Plan Tree is based on placement of TCs and commission is based on accumulated Business Volume (BV). 2. RSP Plan Tree is based on line of referralship and commission is based on accumulated Retail Sales Points (RSP) up to 10 levels depending on RSP Rank.
No, it’s up to you which plans you want to participate in. You can do both for more income opportunity.
Q10 FAQs | 5
QUALIFICATION Q1. A1.
HOW CAN A NEW IR QUALIFY HIS/HER TRACKING CENTRE? A new IR must allocate a minimum of 500 BV to each of his/her Tracking Centres by selling to Retail Customer(s) or by making Personal Purchase(s) of any QN Europe product(s).
TRACKING CENTRE
REQUIRED QUALIFYING BV
001
500 BV
002
500 BV
003
500 BV
004 and subsequent TCs
1,000 BV
Q2. A2.
WHAT IS BUSINESS VOLUME ‘BV’? Business Volume, or ‘BV’, is the point value assigned to each QN Europe product used for Qualification of Tracking Centres and basis for calculation of Step Commission.
Q3. A3.
HOW CAN AN IR ACHIEVE THE REQUIRED BV TO QUALIFY HIS/HER TRACKING CENTRE? An IR can achieve the required qualifying BV by either selling QN Europe products to a Retail Customer or purchasing QN Europe products for personal consumption.
Q4. A4.
CAN AN IR USE THE BV ACHIEVED FROM REPEAT SALES TO QUALIFY HIS/HER TRACKING CENTRES? Yes. An IR can accumulate a minimum of 500 BV from Repeat Sales to Qualify his/her Tracking Centres.
Q5. CAN AN IR USE THE BV ACHIEVED FROM HIS/HER RETAIL SALE TO QUALIFY HIS/HER TRACKING CENTRES? A5. Yes. Q6. A6.
CAN THE BV CURRENTLY PLACED IN THE IR’S BV BANK QUALIFY THE IR’S TRACKING CENTRE? No. The IR is required to allocate the BV to any of his/her Tracking Centres for Qualification.
Q7. WILL THE BV FROM RETAIL SALE AUTOMATICALLY QUALIFY THE TRACKING CENTRE OF THE REFERRER? A7. No. The BV from Retail Sales will be stored in the Referrer’s BV Bank. The Referrer must allocate the BV to any of his/her Tracking Centres from BV Bank for Qualification. Q8. CAN AN IR COMBINE BV FROM HIS/HER RETAIL SALES AND PERSONAL PURCHASES TO ACCUMULATE 500 BV FOR QUALIFICATION OF A TRACKING CENTRE? A8. Yes. Q9. CAN AN IR SPLIT 1,000 BV FROM RETAIL SALE OR PERSONAL PURCHASE OF ONE (1) PRODUCT AND ALLOCATE 500 BV EACH TO HIS TWO (2) TRACKING CENTRES FOR QUALIFICATION? A9. Yes. Q10. CAN AN IR TRANSFER BV TO ANOTHER IR TO QUALIFY A TRACKING CENTRE? A10. No.
6 | Q10 FAQs
ACTIVATION Q1.
HOW CAN AN IR ACTIVATE HIS/HER TRACKING CENTRES?
Centre by achieving and allocating a minimum of 500 BV on each side of any of his Tracking Centres
A1.
Q2.
An IR must first Qualify his/her Tracking Centre before Activation. A Qualified IR can activate his/her Tracking through Personal Sponsorship, Retail Sales, Personal Purchases or a combination of the three options. CAN AN IR USE THE BV FROM RETAIL SALE TO ACTIVATE HIS/HER IRSHIP?
A2.
Yes, provided that the IR has fulfilled the required 500 Qualifying BV allocated to each side of the Tracking
Q3.
CAN THE IR USE THE BV FROM HIS/HER PERSONAL PURCHASE OF QN Europe PRODUCT(S) TO
A3.
Yes, provided that the IR has fulfilled the required 500 Qualifying BV allocated to each side of the Tracking
Centre.
ACTIVATE HIS/HER IRSHIP?
Centre. Q4.
CAN AN IR COMBINE BV FROM RETAIL SALE AND PERSONAL PURCHASE OF QN Europe PRODUCTS
A4.
Yes, provided that the IR has fulfilled the required 500 Qualifying BV allocated to each side of the Tracking
TO ACTIVATE HIS/HER IRSHIP?
Centre. Q5.
CAN AN IR USE THE BV OF HIS/HER QUALIFIED DIRECT REFERRALS TO ACTIVATE A TRACKING
A5.
Yes.
Q6.
CAN AN IR COMBINE BV FROM PERSONAL PURCHASE OF QN Europe PRODUCTS AND FROM
A6.
Yes.
CENTRE?
PURCHASES OF QUALIFIED DIRECT REFERRALS TO ACTIVATE A TRACKING CENTRE?
Q7.
CAN AN IR ALLOCATE MORE THAN 500 BV TO HIS/HER PRIMARY TRACKING CENTRE (TC 001)?
to reallocate it to other Tracking Centre extensions later on.
A7.
Yes. An IR can allocate more than 500 BV to TC 001 or any other Tracking Centres but he/she is not allowed
Q8.
WILL AN IRSHIP BE ACTIVATED WHEN TWO (2) QUALIFIED DIRECT REFERRALS ARE PLACED IN ONE
A8.
No.
SIDE OF A TRACKING CENTRE?
Q9.
CAN AN IR ACTIVATE HIS/HER IRSHIP WITHOUT FIRST QUALIFYING THE IRSHIP?
his/her GBV unless the IR is Qualified on the same week of the Activation.
A9.
Yes, an IR can Activate his/her Tracking Centre but any BV from his/her downlines will not be counted to
Q10. CAN AN IR QUALIFY HIS/HER SECONDARY TC 002 OR TC 003 BEFORE PRIMARY TC 001?
A10. No. First purchase of product(s) with 500 BV is automatically allocated to Primary TC (TC 001) for Qualification.
Q10 FAQs | 7
RETAIL PROFIT Q1.
WHAT IS RETAIL PROFIT?
equivalent to the difference between the Retail Price and IR’s discounted price.
A1.
Retail Profit is a type of commission paid to the IR for selling QN Europe products to a Retail Customer. It is
Q2.
DOES AN IR NEED TO BE QUALIFIED AND ACTIVATED TO EARN THE RETAIL PROFIT?
Q3.
WHEN IS THE RETAIL PROFIT PAID TO THE REFERRER?
his/her Q Account.
A2.
A3.
No. An IR can immediately earn Retail Profit from Retail Sale upon successful enrolment.
Retail profit is paid to the referrer on the corresponding commission week by crediting the amount to
Q4.
CAN AN IR EARN RETAIL PROFIT FROM PURCHASES OF PRODUCTS WITH BV BELOW 500 BV OF
A4.
Yes.
HIS/HER RETAIL CUSTOMERS OR DIRECT REFERRALS?
Q5.
WHAT IS FIRST PURCHASE PROFIT (FPP)?
qualifying purchase of any QN Europe products at Retail Price. It is equivalent to the difference between the
Q6.
DOES AN IR NEED TO BE QUALIFIED AND ACTIVATED TO EARN THE FIRST PURCHASE PROFIT (FPP)?
A5.
A6.
First Purchase Profit is the commission paid to the IR when his/her new Direct Referral made the first Retail Price and IR’s discounted price.
No. An IR can immediately earn First Purchase Profit (FPP) upon successfully referring a Qualified Direct
Referral. Q7.
WHEN IS THE FIRST PURCHASE PROFIT (FPP) PAID TO THE IR?
to the bank account provided by the IR’s.
A7.
First Purchase Profit (FPP) is paid to the IR on the corresponding commission week by crediting the amount
Q8.
CAN AN IR EARN THE FIRST PURCHASE PROFIT FROM THE PURCHASES OF REPEAT PRODUCTS BY
A8.
Yes. An IR will continue earning Retail Profit from the purchases of the Direct Referral until Direct Referral
HIS/HER DIRECT REFERRALS WITH LESS THAN 500 BV? becomes Qualified.
Q9.
CAN AN IR EARN THE FIRST PURCHASE PROFIT FROM THE FIRST PURCHASE OF HIS/HER DIRECT
A9.
No. An IR can only earn First Purchase Profit from the purchase that qualifies the first Tracking Centre of
REFERRAL WHO IS ALREADY QUALIFIED FROM RETAIL SALE? his/her Direct Referral.
Q10. WHAT IS Q ACCOUNT?
A10. Q Account is an accounting record of the IR’s earned commissions/bonuses accessible from IR’s Virtual
Office (VO).
8 | Q10 FAQs
EARLY PAYOUT Q1.
WHAT IS EARLY PAYOUT?
to 45 EUR for the first 1,000 GBV and 45 EUR for the second 1,000 GBV on the lower volume leg under the
A1.
Q2.
Early Payout is the advance partial payment of Commission Step 1 of the Commission Cycle 1, amounting
Primary Tracking Centre within the specified time frame.
HOW CAN AN IR START EARNING THE EARLY PAYOUT?
A2.
An IR must be Qualified, Activated and achieve the required minimum GBV in any of the Lower Volume Leg
Q3.
WHAT DOES GROUP BUSINESS VOLUME (GBV) MEAN?
Q4.
HOW DOES THE EARLY PAYOUT WORK?
Cycle 1, Step 1 that achieves the required Group Business Volume (GBV) in any of the lower volume leg
A3.
A4.
Q5.
A5.
of the Primary Tracking Centre.
Group Business Volume is the total BV achieved from the left and right downline group.
The Early Payout only applies to a Qualified and Activated Primary Tracking Centre (TC 001) in Commission within the given time frame and is paid according to the Commission Schedule.
This illustrates Payout to IRs under Bronze Star Rank:
GROUP BUSINESS VOLUME IN ANY LOWER VOLUME LEG (GBV)
EARLY PAYOUT (EUR)
TIME FRAME
1,000 BV
45 EUR
Within the first four weeks from IR’s registration date.
1,000 BV
45 EUR
Within the first six weeks from IR’s registration date.
1,000 BV
85 EUR
- NA -
CAN THE IR EARN THE EARLY PAYOUT AT ANY RANK?
No. the Early Payout is paid to IR at either Bronze Star or Silver Star rank.
Q10 FAQs | 9
STEP COMMISSIONS Q1.
WHAT IS STEP COMMISSION?
his/her Lower Volume Leg.
A1.
Q2. A2.
Step Commission is the commission paid to the Qualified and Activated IR for every 3,000 GBV on any of
HOW MUCH IS THE PAYOUT PER COMMISSION STEP?
The payout per commission step varies with the IR’s Rank and Commission Level. From Step 1 to Step 5, the payout will be in monetary value. At Step 6, the payout will be in eVouchers, equivalent to 10 eVoucher
Points (EP), which are used to redeem exclusive products in the QN Europe Redemption eStore. Please refer to the Commission payout table below.
STEP
BUSINESS VOLUME IN ANY LOWER VOLUME LEG, (BV)
RANK BRONZE STAR
SILVER STAR
GOLD STAR
PLATINUM STAR
DIAMOND STAR
1
3,000 BV
175 EUR
195 EUR
220 EUR
240 EUR
260 EUR
2
3,000 BV
175 EUR
195 EUR
220 EUR
240 EUR
260 EUR
3
3,000 BV
175 EUR
195 EUR
220 EUR
240 EUR
260 EUR
4
3,000 BV
175 EUR
195 EUR
220 EUR
240 EUR
260 EUR
5
3,000 BV
175 EUR
195 EUR
220 EUR
240 EUR
260 EUR
6
3,000 BV
10 EP
10 EP
10 EP
10 EP
10 EP
Q3.
HOW WILL AN IR START EARNING THE STEP COMMISSION?
to start earning Step Commissions.
A3.
An IR must be Qualified, Activated and achieve the minimum required GBV in any of the Lower Volume Leg
Q4.
WHAT IS LOWER VOLUME LEG?
Q5.
WHAT IS 10 EP EARNED BY THE IR AT THE 6TH COMMISSION STEP?
A4.
A5.
The Lower Volume Leg is the Group Business Volume in which the Step Commission is being calculated.
10 EP is 10 eVoucher Points earned every 6th Commission Step of a Commission Cycle and can be used to redeem QN Europe products in the QN Europe Redemption eStore.
U
10 | Q10 FAQs
REPEAT SALES POINTS (RSP)
Q1.
WHAT IS REPEAT SALES COMMISSION?
Q2.
WHAT ARE REPEAT SALES POINTS (RSP)?
maximum ten (10) Pay Levels and are automatically converted into cash on a weekly basis.
A1.
A2.
Q3. A3.
Repeat Sales Commission is the cash converted from the earned Repeat Sales Points (RSP).
Repeat Sales Points mean points assigned to each QN Europe product that an Active IR can earn from up to
WHAT IS PAY LEVEL?
Pay Level refers to a position in the RSP Plan genealogy from which the Active IR is eligible to earn RSP.
Q4. HOW CAN AN IR QUALIFY TO EARN RSP? A4.
An IR must be Active in the RSP Plan by achieving the minimum Monthly RSP Maintenance requirement for
Q5.
WHAT IS THE MINIMUM MONTHLY RSP MAINTENANCE REQUIREMENT FOR AN IR TO QUALIFY TO
A5.
An IR must meet the minimum Monthly RSP Maintenance requirement for his/her current rank. Please refer
Q6.
A6.
his/her current rank from either Retail Sales or Personal Purchases of any QN Europe products.
EARN RSP FROM HIS/HER DOWNLINES? to the table below.
RSP RANK
MONTHLY RSP REQUIREMENT
Bronze Star
50 RSP
Silver Star
100 RSP
Gold Star
150 RSP
Platinum Star
200 RSP
Diamond Star
250 RSP
CAN AN IR MAINTAIN THE MINIMUM MONTHLY RSP MAINTENANCE REQUIREMENT IN ADVANCE IN THE RSP PLAN TO CONTINUE EARNING RSP FROM DOWNLINES?
Yes, an IR can maintain the minimum Monthly RSP requirements up to twelve (12) months in advance
in the RSP Plan. Any extra earned RSP will not be carried forward to the following year for the IR’s monthly RSP Maintenance, RSP Rank Advancement or Maintenance.
Q10 FAQs | 11
Q7.
HOW CAN AN ACTIVE IR ACCUMULATE RSP?
Purchases and purchases of downlines within the IR’s network or line of referralship. The table below
A7.
An active IR can accumulate RSP from all product purchases made through Retail Sales, Personal illustrates RSP distribution for each rank when an IR meets the minimum Monthly RSP Maintenance
requirements and each downline makes a purchase with 50 RSP each. IR gets double RSP from Pay Level 2.
LEVEL
RSP RANK BRONZE STAR
SILVER STAR
GOLD STAR
PLATINUM STAR
DIAMOND STAR
Level 1 (Retail Sale/Personal Purchase)
50
100
150
200
250
Level 2 (Double RSP)
100
100
100
100
100
3
50
50
50
50
50
4
50
50
50
50
50
5
50
50
50
50
6
50
50
50
50
7
50
50
50
8
50
50
50
50
50
9 10 Total Earned RSP
50 250
400
550
650
750
Q8.
CAN AN ACTIVE IR ACCUMULATE RSP FROM THE REPEAT SALES MADE BY ALL DOWNLINES?
9 Pay Levels below, depending on his/her current rank.
A8.
No. An Active IR can only earn RSP from downlines within his/her network or line of referralship of up to
Q9.
CAN AN IR EARN RSP FROM THE REPEAT SALES MADE TO HIS/HER DIRECTLY REFERRED RETAIL
A9.
Yes.
CUSTOMERS?
Q10. CAN AN IR EARN REPEAT SALES POINTS (RSP) FROM HIS OWN PURCHASE(S)? A10. Yes.
Q11. CAN THE IR ACCUMULATE RSP FROM TWO (2) OR MORE ORDER TRANSACTIONS OR RETAIL SALES
OR A COMBINATION OF BOTH TO MEET THE MINIMUM MONTHLY RSP MAINTENANCE?
A11. Yes.
Q12. CAN AN IR EARN RSP FROM HIS/HER RETAIL SALES OR PERSONAL PURCHASES EVEN IF HE FAILS TO
MEET THE MINIMUM MONTHLY RSP MAINTENANCE REQUIREMENT FOR HIS/HER CURRENT RANK?
A12. Yes.
12 | Q10 FAQs
REPEAT SALES POINTS (RSP)
Q13. ARE THE REPEAT SALES POINTS (RSP) TRANSFERABLE FROM ONE IR TO ANOTHER?
A13. No.
Q14. ARE THE REPEAT SALES POINTS (RSP) CONVERTIBLE TO BV? A14. No.
Q15. DO RSP EXPIRE?
A15. No. There is no expiration for converting RSP into cash. RSPs are automatically converted into cash on a
weekly basis. However, the validity of RSP for Monthly RSP Maintenance, Rank Advancement and Rank Maintenance is only up to twelve (12) months from the RSP earned date.
Q16. WHAT IS THE CASH VALUE OF THE RSP?
A16. RSP is converted into cash based on the ratio of 260 EUR for every 10,000 RSP earned. Q17. CAN AN IR CHOOSE TO FOCUS ON EARNING COMMISSIONS FROM RSP AND NOT EARN STEP COMMISSION?
A17. Yes, as long as the IR is active under the RSP Plan by meeting the minimum Monthly RSP Maintenance
requirement of his/her current RSP rank.
Q18. IF AN IR ACHIEVES THE MINIMUM MONTHLY RSP MAINTENANCE ON 18 APRIL 2015, WHICH
IS THE MIDDLE OF THE CURRENT MONTH, UP TO WHICH DATE, HIS/HER RSP MAINTENANCE IS
VALID?
A18. The Monthly RSP Maintenance of the IR is valid from the following commission week of the current month,
when he/she earned the RSP, up to the last commission week of the following month.
Q19. WHEN WILL THE RSP MAINTENANCE FOR A BRONZE STAR OR SILVER STAR IR TAKE EFFECT?
A19. The RSP Maintenance of a Bronze Star or Silver Star IR will take effect on the same week when he/she
achieves the RSP from Retail Sales or Personal Purchases.
Q20. WHEN WILL THE RSP MAINTENANCE FOR A GOLD STAR, PLATINUM STAR AND DIAMOND STAR
TAKE EFFECT?
from the earned RSP date.
A20. The RSP Maintenance of a Gold Star, Platinum Star and Diamond Star will take effect on the following week
Q10 FAQs | 13
RSP RANK ADVANCEMENT AND MAINTENANCE Q1. A1.
WHAT ARE THE FIVE (5) RSP RANKS IN THE RSP PLAN? There are (5) RSP ranks in the RSP Plan:
Q10 RSP PLAN BRONZE STAR
SILVER STAR
GOLD STAR
PLATINUM STAR
DIAMOND STAR
Q2. A2.
AS AN RSP BRONZE STAR, HOW CAN AN IR START EARNING RSP FROM DOWNLINES? To start earning as an RSP Bronze Star, an IR must: • Have a monthly Retail Sale or Personal Purchases of products with 50 RSP.
Q3. A3.
HOW CAN AN RSP BRONZE STAR IR ADVANCE TO AN RSP SILVER STAR IR IN THE RSP PLAN? An RSP Bronze Star IR can choose either one of the two (2) options to advance to RSP Silver Star:
Option 1: The IR must: • Have a Retail Sale or Personal Purchases of any product(s) with 100 RSP. • Have at least four (4) new Direct Referrals who become active as RSP Bronze Stars. OR Option 2: The IR must: • Have a Retail Sale or Personal Purchase of product(s) with 100 RSP. • Help at least two (2) new active RSP Bronze Star Direct Referrals find two (2) new active RSP Bronze Star Direct Referrals.
Q4. WHAT MUST AN IR DO IN ORDER TO ADVANCE OR MAINTAIN TO RSP GOLD STAR RANK? A4. An IR must: • Be Qualified and Activated under the Main Plan (one-time requirement). • Have a monthly Retail Sale or Personal Purchases of products with 150 RSP. • Have at least four (4) new or existing Direct Referrals who advance to RSP Silver Star rank and two (2) new Direct Referrals who are active RSP Bronze Stars each month. • Accumulate 10,000 RSP from Retail Sales or purchases of downlines within his/her network or line of referralship each month. Q5. WHAT MUST AN IR DO IN ORDER TO ADVANCE OR MAINTAIN RSP PLATINUM STAR RANK? A5. An IR must: • Be Qualified and Activated under the Main Plan (one-time requirement). • Have a monthly Retail Sale or Personal Purchases of products with 200 RSP. • Have at least four (4) new or existing Direct Referrals who advance to RSP Gold Star rank and four (4) new or existing Direct Referrals who advance to RSP Silver Star rank each month. • Accumulate 120,000 RSP from Retail Sales or Personal Purchases of downlines within the IR’s network or line of referralship each month.
14 | Q10 FAQs
RSP RANK ADVANCEMENT AND MAINTENANCE
Q6.
WHAT MUST AN IR DO IN ORDER TO ADVANCE OR MAINTAIN DIAMOND STAR RANK?
• Be Qualified and Activated under the Main Plan (one-time requirement).
• Have at least four (4) Direct Referrals who advance to RSP Platinum Star rank, four (4) Direct Referrals
A6.
An IR must:
• Have a monthly Retail Sale or Personal Purchases of products with 250 RSP.
who advance to RSP Gold Star rank and two (2) Direct Referrals who advance to RSP Silver Star rank each month.
• Accumulate 750,000 RSP from Retail Sales or Personal Purchases of downlines within the IR’s
Q7.
IF A GOLD STAR ACHIEVES 150 RSP FROM RETAIL SALES OR PERSONAL PURCHASES BUT DOES NOT
A7.
Yes. He/she can earn RSP as an RSP Bronze star at four (4) Pay Levels.
network or line of referralship each month.
HAVE ANY NEW DIRECT REFERRAL, CAN HE/SHE STILL EARN RSP?
Q8
IF A PLATINUM STAR IR ONLY ACHIEVES THE RSP GOLD STAR MINIMUM MONTHLY RSP
OF DIRECT REFERRALS AND GROUP RSP FOR RSP PLATINUM STAR, WHICH RSP RANK WILL HE/SHE
A8.
MAINTENANCE OF 150 RSP BUT MEETS THE MINIMUM MONTHLY REQUIREMENT FOR THE NUMBER BE EARNING RSP?
He/she will earn as a RSP Gold Star with eight (8) Pay Levels.
Q9.
IF A SILVER STAR IR ACHIEVES RSP SILVER STAR MINIMUM MONTHLY 100 RSP MAINTENANCE
NUMBER OF DIRECT REFERRALS AND GROUP RSP, CAN HE/SHE CONSUME THESE EXTRA
A9.
REQUIREMENT AND MEETS THE MINIMUM RSP GOLD STAR MONTHLY REQUIREMENT OF THE REQUIREMENTS OF HIS/HER CURRENT RANK TO UPGRADE TO RSP GOLD STAR RANK IN THE FOLLOWING MONTH?
No. Direct referrals and Group RSP requirements will all be consumed in one (1) month rank’s maintenance.
Q10. WHAT IS GROUP RSP?
A10. ‘Group Repeat Sales Points’ or ‘Group RSP’ means the RSP that the IR earns from the Repeat Sales and Personal Purchases made by his/her downlines within his/her network or line of referralship.
Q10 FAQs | 15
RSP RANK ADVANCEMENT AND MAINTENANCE BONUSES Q1. A1.
HOW MUCH CASH BONUS CAN AN ACTIVE IR EARN FROM RANK ADVANCEMENT TO RSP GOLD STAR, RSP PLATINUM STAR AND RSP DIAMOND STAR? An IR will be eligible to earn cash bonus for Rank Advancement to RSP Gold Star and higher rank as follows:
ONE-TIME RSP RANK ADVANCEMENT BONUS RANK
AMOUNT
Bronze Star
N/A
Silver Star
N/A
Gold Star
200 EUR
Platinum Star
500 EUR
Diamond Star
1000 EUR
Q2. A2.
IF A GOLD STAR IS DEMOTED TO RSP SILVER STAR RANK AND RE-ACHIEVES THE RSP GOLD STAR RANK THE FOLLOWING MONTH, WILL THE IR ELIGIBLE FOR A RSP RANK ADVANCEMENT BONUS? No.
Q3. A3.
HOW MUCH CASH BONUS CAN AN IR EARN IF HE/SHE MAINTAINS RSP GOLD STAR, RSP PLATINUM STAR OR RSP DIAMOND STAR RANK FOR SIX (6) CONSECUTIVE MONTHS? An IR is eligible to earn cash bonus if he/she maintains RSP Gold Star, RSP Platinum Star or RSP Diamond Star rank for six (6) consecutive months.
RSP RANK MAINTENANCE BONUS
Q4. A4.
RANK
AMOUNT
Bronze Star
N/A
Silver Star
N/A
Gold Star
2000 EUR
Platinum Star
5000 EUR
Diamond Star
10000 EUR
IF AN IR MAINTAINS RSP GOLD STAR RANK FOR FIVE (5) CONSECUTIVE MONTHS AND UPGRADES TO PLATINUM STAR ON THE 6TH MONTH, HOW MUCH BONUS WILL HE/SHE EARN? The IR will earn 2.000 EUR for maintaining RSP Gold Star rank for six (6) consecutive months.
Q5. IF AN IR MAINTAINS RSP PLATINUM STAR RANK FOR FIVE (5) CONSECUTIVE MONTHS AND DOWNGRADES TO RSP GOLD STAR RANK ON THE 6TH MONTH, HOW MUCH BONUS WILL HE/SHE EARN? A5. The IR will earn 2.000 EUR for maintaining RSP Gold Star rank for six (6) consecutive months.
16 | Q10 FAQs
COMPRESSION POLICY Q1.
WHAT IS ‘COMPRESSION POLICY’ IN THE Q10 COMPENSATION PLAN?
requirement designated for the IR’s current rank, he/she will be disabled from earning RSP from downlines
Q2.
WHAT WILL HAPPEN IF AN IR DID NOT PURCHASE ANY PRODUCT AND FAILS TO ACHIEVE THE
A2.
An IR will be temporarily compressed and will not earn any RSP from the purchases of his/her downlines.
A1.
‘Compression Policy’ states that when an IR does not meet the minimum Monthly RSP Maintenance until he/she becomes active again.
MONTHLY RSP MAINTENANCE?
Q3.
WILL AN IR BE ELIGIBLE TO EARN RSP FROM DOWNLINES IF HIS/HER ACHIEVED PERSONAL RSP IS
A3.
Yes. An IR can still earn RSP at a certain number of Pay Levels based on his/her achieved personal RSP,
LESS THAN THE MINIMUM MONTHLY RSP RANK MAINTENANCE OF HIS/HER CURRENT RANK? directs’ performance and group RSP (whichever is applicable).
RSP RANK
MONTHLY RSP MAINTENANCE
PAY LEVELS
ANY RANK
0 — 49 RSP
Compressed
BRONZE STAR
50 — 99 RSP
4 Levels
SILVER STAR
100 — 149 RSP
6 Levels
GOLD STAR
150 — 199 RSP
8 Levels
PLATINUM STAR
200 — 249 RSP
9 Levels
DIAMOND STAR
250 RSP and above
10 Levels
Q4.
IF AN RSP PLATINUM STAR IR ACHIEVES THE REST OF THE REQUIREMENTS OF RSP PLATINUM STAR
DEMOTED TO?
A4.
MAINTENANCE BUT ONLY ACHIEVES 100 PERSONAL RSP, WHICH RANK WILL HE /SHE WILL BE The IR will be demoted to RSP Silver Star rank.
Q5.
IF A GOLD STAR IR ACHIEVES 150 RSP BUT FAILS TO ACHIEVE THE REST OF THE GOLD STAR RANK
A5.
IR will be demoted to Bronze Star rank
MAINTENANCE REQUIREMENTS, TO WHICH RANK HE/SHE WILL BE DEMOTED?
Q10 FAQs | 17
MAIN PLAN RANK ADVANCEMENT AND MAINTENANCE Q1.
WHAT IS THE MAIN PLAN OF THE Q10 COMPENSATION PLAN?
achieved Group Business Volume on any Lower Volume Leg. In the Main Plan, IR can earn Retail Profit and
Q2.
CAN AN IR ACCUMULATE RSP TO MEET HIS/HER RANK ADVANCEMENT OR MAINTENANCE FOR ONE
A2.
Yes. However, any extra Personal RSP achieved for one (1) year RSP maintenance requirements cannot be
A1.
Main Plan refers to the Compensation Plan from which an IR can earn commissions/bonuses based on the Step Commissions based on his/her Compensation Level.
(1) YEAR?
carried forward to the following year.
Q3.
HOW CAN A BRONZE STAR IR START EARNING STEP COMMISSIONS IN THE MAIN PLAN?
Q4.
WHAT MUST AN IR DO IN ORDER TO ADVANCE TO SILVER STAR RANK IN THE MAIN PLAN?
OPTION 1: Get Qualified and have at least three (3) Qualified Directs with 500 BV each.
OPTION 3: Achieve 150 Personal RSP and have at least two (2) Qualified Directs with 1,000 BV each.
A3.
A4.
Q5.
A5.
A Bronze Star IR must be Qualified and Activated to be eligible to earn Step Commissions in the Main Plan.
The IR can choose one from the three (3) Options below
OPTION 2: Get Qualified and have at least two (2) Qualified Directs with 1,000 BV each.
WILL THE RETAIL CUSTOMERS BE COUNTED TOWARDS THE REQUIREMENT ON DIRECT REFERRALS FOR THE IR’S RANK ADVANCEMENT TO SILVER STAR RANK?
No. Only directly referred and registered IRs will be counted towards the requirement for Qualified Direct
Referrals for the IR’s rank advancement to Silver Star rank.
Q6.
CAN AN IR CARRY FORWARD ANY EXTRA RSP FOR THE RSP REQUIREMENTS TO THE FOLLOWING
A6.
Yes, extra RSP can be carried forward to the following Quarters within one (1) year only from purchase date
QUARTERS?
for the IR’s Rank Advancement or Maintenance requirement.
Q7.
WHAT MUST AN IR DO IN ORDER TO ADVANCE TO GOLD STAR RANK IN THE MAIN PLAN?
1. Sell to a Retail Customer or purchase any QN Europe product(s) with 150 RSP each quarter.
3. Achieve 6,000 Group Business Volume on any lower volume leg each quarter.
A7. An IR must:
2. Have a new or existing Direct Referral or Retail Customer achieve a minimum of 500 BV each quarter. 4. Earn 1,200 RSP from the Repeat Sales to downlines within the IR’s network or line of referralship per
Quarter. Q8.
WILL THE BV FROM RETAIL CUSTOMERS BE COUNTED TOWARDS THE BV REQUIREMENT FROM
AND HIGHER RANK?
A8.
DIRECT REFERRALS FOR THE IR’S RANK ADVANCEMENT OR MAINTENANCE FOR GOLD STAR RANK Yes.
18 | Q10 FAQs
MAIN PLAN RANK ADVANCEMENT AND MAINTENANCE Q9. WHAT MUST AN IR DO IN ORDER TO ADVANCE TO PLATINUM STAR RANK IN THE MAIN PLAN? A9. An IR must: 1. Sell to a Retail Customer or purchase any QN Europe products with 150 RSP per quarter. 2. Have a new or existing Direct Referral or Retail Customer achieve a minimum of 3,000 BV per quarter. 3. Achieve 120,000 Group Business Volume on any lower volume leg per week for eight (8) weeks within a quarter. 4. Earn 7,500 RSP from minimum two (2) direct line of sponsorship with no more than 4,000 RSP each per Quarter. 5. Have at least 30 downlines within the IR’s line of sponsorship who advance or maintain Gold Star rank or above per Quarter. 6. Achieve the Platinum Star Rank advancement requirements (items 1-5) for two (2) consecutive quarters. Q10. WHAT MUST AN IR DO IN ORDER TO ADVANCE TO DIAMOND STAR RANK? A10. An IR must: 1. Sell to a Retail Customer or purchase any QN Europe products with 150 RSP per quarter. 2. Have a new or existing Direct Referral or Retail Customer achieve a minimum of 5,000 BV per quarter. 3. Achieve 180,000 Group Business Volume on any lower volume leg per week for eight (8) weeks within a quarter. 4. Earn 25,000 RSP from a minimum of two (2) directs within line of sponsorship with each having no more than 13,000 RSP per Quarter. 5. Have at least 90 downlines within line of sponsorship who advance or maintain Gold Star rank or above. 6. Achieve the Diamond Star Rank advancement requirements (items 1-5) for two (2) consecutive quarters. Q11. A11.
CAN AN IR CARRY FORWARD THE EXTRA REQUIREMENT ON GBV ON THE LOWER VOLUME LEG TO THE FOLLOWING WEEK FOR ADVANCEMENT OR MAINTENANCE REQUIREMENTS FOR PLATINUM STAR AND DIAMOND STAR RANK? No.
Q12. A12.
CAN AN IR CARRY FORWARD THE EXTRA REQUIREMENT ON THE NUMBER OF 30 DOWNLINES’ RANK ADVANCEMENT OR MAINTENANCE TO THE FOLLOWING QUARTER FOR HIS/HER RANK ADVANCEMENT OR MAINTENANCE REQUIREMENTS TO PLATINUM STAR AND DIAMOND STAR RANK? No.
Q13. IF A DEMOTED DOWNLINE RE-ACHIEVES GOLD STAR RANK, WILL THIS IR’S RANK ADVANCEMENT BE COUNTED TOWARDS THE UPLINE’S RANK MAINTENANCE REQUIREMENT? A13. Yes. Q14. A14.
IF AN IR ACHIEVES THE PLATINUM RANK REQUIREMENTS FOR ONE (1) QUARTER BUT FAILS TO ACHIEVE IT IN THE 2ND QUARTER, CAN HE CONTINUE TO ACHIEVE THE REQUIREMENTS IN THE 3RD QUARTER AND UPGRADE TO PLATINUM STAR RANK? No. An IR must achieve the Platinum Star requirements for two (2) consecutive quarters. Therefore, the first quarter requirements that the IR achieved in this scenario are forfeited and the IR is required to achieve again the Platinum Star requirements for the first quarter.
Q15. IF I’M A GOLD STAR IN THE MAIN PLAN, AM I ALSO GOLD STAR IN THE RSP PLAN? A15. No, the requirements to advance in rank for these plans are different. Please refer to the Rank Advancement sections of these plans to know more how to advance or maintain the respective ranks.
Q10 FAQs | 19
DEMOTION POLICY Q1. A1.
WHAT IS DEMOTION POLICY?
Demotion Policy means that when an IR fails to meet the minimum Maintenance requirements of his/her
current rank, he/she will retain his/her current title rank but shall be paid as the lower rank corresponding
to the achievement in that particular month or quarter. This policy applies to both Q10 RSP Plan and Main Plan.
Q2.
WILL AN IR RETAIN HIS TITLE RANK AS DIAMOND STAR RANK ALTHOUGH HE/SHE ACHIEVED THE
A2.
Yes, the IR will retain the highest title rank as Diamond Star rank but will be paid as a Gold Star rank
RANK MAINTENANCE REQUIREMENTS OF GOLD STAR RANK? at 220 EUR per Commission Step.
NEW PROGRAMME BONUS Q1.
WHAT IS THE NEW PROGRAMME BONUS THAT QN EUROPE OFFERS TO IRS?
purchase of a brand new car sporting the QN Europe’s logo and name that he/she can use in conducting
A1.
QN Europe offers new programme bonuses in specific regional markets that will help IRs to finance his/her his/her QN Europe business.
The Car Incentive Programme is used to create visibility of QN Europe in the urban mobility and to
strengthen its position in different markets.*
YEAR-ROUND INCENTIVES Q1. A1.
WHAT ARE THE YEAR-ROUND INCENTIVES?
QN Europe offers year-round incentives periodically to meet the IRs’ and demands for their QN Europe
business.
* Available in selected countries only
Euroasia Sales & Marketing Limited
Alexandra House The Sweepstakes Ballsbridge, Dublin 4 Tel: +353 16319000 E-Mail: eu.support@qneurope.com QN Europe Support Centre Germany: +49 625 1989 1640 www.qneurope.com
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