D E S I G N
PORTFOLIO Qianhui Qin
content
01
We-Read Library
02
Plan Your Trip APP
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ANK Community
Qianhui Qin
AR App design for Improving people's reading experience in libraries
App that help people complete travel plans more efficiently
P. 04
P. 12
Bachelor of Engineering in Architecture
During my recent studies, I focused on Design Research and UX Design, integrating
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Service Design that pays attention to old people's diet healthy
these new skills with my background in architecture. My experience has prepared me to tackle challenges while working in interdisciplinary teams.
04 No.149, Yen-Chang Rd. Shanghai, China
[+86] 18070920827
q q q @ uan
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in
gmail.com
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In My World Product Design to Make Remote Work More Comfortable and Efficient
Other Works Conceptual design to explore class differences
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We-Read Library 2021/2-2021/6
Secondary Research
Questionaire
An AR APP that can quickly acquire and share book
2020, the per capita reading amount of paper books in China was 4.70, which is less than most countries globally; the number of libraries is insufficient, mainly traditional libraries. There are 3,076
information and help people to participate in book
independent public libraries at or above the county level; the total
clubs aiming to improve people s reading e perience in
and the per capita public library collections are 0. 8.
,
'
x
In
The development of reading club in China
only
collection of shared libraries nationwide is
789 million books (pieces), 5
traditional libraries
Complicated
# Augmented Reality # design research # UX
search steps in
Complex
the library, and
library retrieval
long queues
system
for borrowing books
Outdated and
We made a questionnaire and published it on social media (WeChat) through the questionnaire star. We received a total of students and
八亿
Read
Each year on
More than 400
Make f riends Many people say
Reading parties
Reading poetry is
World Book Day,
cities across
that reading can
have become
one of the most
a series of book
China have held
help them meet
popular activities in
popular forms of
Currently commonly used methods to improve the interest and
clubs attract
reading clubs
more f riends
cities, and more and
reading among
efficiency of reading
more than 800
more young people
young people
million people;
participate in them.
Participants
Cities
single books
Boring and
Mary
30% 65
#Book Club
to age group
146
ion and low
traditional
utili ation rate
paper books
of public
b
Reading notes
c. Creative Books
sharing areas
a. Book clu
6 0%
2%
7 1%
76%
3
Do you use the
Do you
Do you
social functions in
activelygive
actively leave
reading software
people likes
?
book reviews
Would you like
?
(such as WeChat
to refer to others' book
d. audio and video
Background
In China, young adults (18-39) account for a
At present, people mainly read original films
large population base, but they have the
and novels, and are not interested in books that
We have collected user feedbacks f rom traditional libraries in
lowest borrowing rate.
require in-depth understanding, such as poetry and prose.
?
reviews
Reading)?
The purpose of communication with people when reading
Exchange insights, obtain different perspectives
y
Critics recommended it on social media
Seeking emotional identit
d
Offline activities (reading clubs) Recommended by f riends Library Bulletin
Improve reading efficiency and reading spee
’ Get recommended books
know other s reading preferences
People mainly learn about a book through scoring websites and film and
Most people are willing to communicate with others when reading, but
television promotion, but the library has insufficient publicity.
there is still a certain percentage of people who prefer to read alone.
What will attract you to read a book
The impact of messages on reading
a.
# Thriller Misjudged 231
Original books of TV series/movies/songs/games Book score website high score list
reading-social acceptance
b.
different regions. The results are as follows:
Dimov
to read this book
How do you know about books
z
Join
65
Decides whether I want
my choice at all
How do you know about books?
Detailed information >
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Does not affect
Reading type
communicat
unattractive
And Then There were None
Dave and 2 orhers joined
Influence degree of comments on your choice of books
Ratings have a great influence on people's choice of books
Lack of 146
Populari ation of poetry
need
Library borrowing rate according
231
Communicate
z
Emerging activities
the books you
book resources
# Romantic Fiction The Moon
58 valid survey results f rom 18 to 35 years old, with 35
Choose
Hard to find
and a lack of e-
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23 full-time employees.
30% 146
According to the "Research on Chinese Library Reading Report 2020":
b.
c.
65
E-book vs paper book
a.
Hold a book club, where
b.
Reading notes (keywords,
many people read the same
core ideas, sub-thesis, sentence
book the same type of book
excerpts, etc.) to assist in
the same author's book.
understanding the content.
/
/
d.
/
& content
The genre/publisher/author
Book reviews sales popularity The quality of the storyline
e.
Binding visual design sense
a. b. c. d. e.
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Any recommendation? 231
146
65
Difficulty degree of the library borrowing process Difficulty degree of finding the books you need in the library Visual comfort degree of books in the library Overall satisfaction degree to the library Understanding the degree of library resources & services
y
Book qualit
The biggest reason young people don't go to the
People's touch with digital reading is increasing year
library is that they are too busy with work. In
by year, and it has developed into a reading way as
addition, the poor library experience has become
important as paper books.
an important reason
c.
Use a variety of creative
d.
Use videos, motion effects,
methods to process paper, so
pictures and other media to
that the content presents
visuali e and visuali e text
different forms of expression
content.
z
z
Picture-to-text
People tend to choose books based on ratings and sales
Help to understand the article Get emotional resonance Broaden the breadth of thinking boost reading efficiency There is no help interference reading
Lose the pleasure of thinking Messages in books are helpful to readers in many ways, but in some cases it is not suitable to have messages.
full of interest.
Insight: At present, there are many ways to attract people to read Insight: People don't know enough about the service range of
INSIGHT: As for the low borrowing rate of Chinese young people in the library, the poor experience of
and improve reading efficiency. A large number of people join
traditional libraries, the borrowing process is cumbersome, the
traditional libraries has become one of the essential reasons affecting the borrowing books; the types of
book clubs to improve reading efficiency.
reading form is single, the experience is terrible, and the
borrowing are mainly film and television originals and novels, and young people are more likely to accept
the library are still dominated by traditional characters, and these
satisfaction is generally low.
joint reading forms ( Such as book club) and digital reading
methods to improve reading efficiency have not been used on a large scale.
However, the books in
Insight: when selecting books, young people pay more
Insight: Despite the controversy, young people have a higher overall
attention to the ratings and comments given by other readers
expectation and acceptance of social behavior while reading
Interview
Persona
Current Emotions Xu Shi
19 Chongqing,China
Time: 2021/8/29
Location: Student Dormitory
Method of convening: Appointment of interview time on WeChat
Participants: college students
Time: 2021/8/30
Location: Student Dormitory
Method of convening: Appointment of interview time on WeChat
Participants: college students
Key questions 1. Explain the reasons for not going to the library
2. Compare reading alone with communicative reading
3. Think about ways to improve reading efficiency and fun
4. Discuss what is a good borrowing experience
Xu
Student 19 "I want others to see and hear my thoughts, and I also want to see other people's thoughts."
Time: 2021/8/30
Location: Student Dormitory
Method of convening: Appointment of interview time on WeChat
Participants: college students
A total of 9 participants participated in the interview, including five college students and four working people. We want to understand the participants' difficulties in the process of borrowing books and some questions about emotions, feelings, and solutions.
KK
Student 23 "When reading halfway, if I find that the book is not what I am interested in, I will be disappointed."
Goals Relieve Stress
Socialize, Enjoy Life Read and share feelings with friends Improve reading volume and speed
Age/ Identify ing Gender
19/ Female
pains
Confused about the library retrieval system
She can't figure out the location of bookshelves It is not easy to read large sections of text Distressed about not being able to share reading feelings in time
Lee
Lecturer 39
"When I am reading, I hate being frequently disturbed by people looking for books around."
"I don't want other people's comments to influence my selection, so I prefer to discover a book by myself."
Xu Shi’s Library Journey
Xushi is a sophomore who currently lives alone and likes to spend time with friends. Personality Extrovert Introvert Sensing Intuition Thinking Feeling Judging Perceiving Tech IT&Internet Software Mobile Apps Social Networks
Bios
This weekend, she is going to borrow a few books from the public library. However, she does not have a clear goal. She intends to come and see what books she is interested in. XU usually likes to read romance novels, but she does not come to the library often. Hence, she is not familiar with the library borrowing process.
Thoughts
& Feelings
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Xushi is a sophomore who currently lives alone and likes to spend time with friends .
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Challenges Confused about the library retrieval system
Relieve Stres± She can't figure out the location of Socialize, Enjoy Lif³ bookshelves
Read and share feelings with friendsIt¬ is not easy to read large sections of text
Improve reading volume and speedDistressed about not being able to share reading feelings in time
nd d k fe ouresteh she s boo h nte hic s k i o h i bo d. Th er ughe is ow w o a th s n nd ointeeet hs. fi .le Algory sn't kse b e e o pp t m ion y to pa p s. Disaid noectat rIr itae cathe doo cho H ike d exp th in, s ok t l o b
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Go to the library often
TAO
Student 23 "I shouldn't waste time choosing and finding books, which will exhaust my patience."
Don't go to the library often
Taotao 32 Shanghai,China
Bai Tao
Staff 25
Bio
Ke Ke
Engineer 33 "At the book club, I can hear different opinions from people from all walks of life. I like the feeling of broadening my horizons. "
Insight: It cannot get information quickly, so it takes too much time and energy to find the right book. People need to understand other people’s reading feedback, but other people’s comments may hurt the reading experience.
Goals Relieve Stress Quiet environment for reading
Borrow the book she wants quickly
pains
She can't figure out the location of bookshelves Hate to be disturbed by too much information Disappointed when finding a book that does not meet her expectations
Bio
Emotional experience
Tao Tao is an administrative employee of a university, living alone with a cat. She likes reading very much. Personality Extrovert Introvert Sensing Intuition Thinking Feeling Judging Perceiving Tech IT&Internet
Software Mobile Apps Social Networks
Phases of the journey
Go to the library
Retrieve
She wants to borrow a novel Search the specific that is easier to read this location of the book weekend Recommendations Recommendations ² Add homepage ² Simplify search guidance system¬ ² Remove keywords that are too professional¬ ² Add fuzzy query
Problem Statement
Look for books on the shelves
Browse & Select
Read
Find the book according to the
Find the right
Read in the library reading room for a while until the library is closedTake the book home
retrieved bookshelf location code Recommendations ² Improve library guidance function
book Recommendations ² Can see people’s comments on different books at the same time
Recommendations ² ²
Can quickly understand book
information without having to read¬ Recommend similar books
Borrow books and leave
Recommendations ² ²
Leave a message in the book at any time¬ Organize reading Interest Group/Reading Club
Recommendations ² ²
Simplify the process and book in advance¬ Open a fast lending channel
At present, the traditional library experience is poor. People are not clear about the scope of library services. Too much time is spent on selecting and searching for books. The borrowing process is cumbersome, and it is impossible to share reading experiences. How do we solve these problems in traditional libraries to improve people's experience, and at the same time, help people increase communication in reading?
Ideation
Lofi-AR
Start brainstorming about how to improve the library experience. From the five different services that the library can provide: borrow, retrieve, navigation, reading, choose, we think of related content. Finally, I decided to choose the most suitable ways of presentation and the most potential part from three aspects choose books, reading, sharing, respectively and continue to think. (
Actual scene design
iew omments
V
iew ook information
c
V
b
Design
avigate to find books
Mid Fidelity
Based on previous interviews and research, people want to get more information and see more intuitive images for the shortcomings of traditional libraries. As shown in the figure above, some scenes will be displayed in AR. No glasses or other equipment is needed. We choose mobile phones or pads that are more convenient to carry, scaning to obtain library service guidance, other people's messages and comments, and increase exciting reading. People can even initiate invitations to book clubs.
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ry to test in real scenarios. Given the problems that readers may encounter in different scenarios and the information they want to obtain, 5 participants are invited to propose improvement needs and ideas. The scenarios are as follows: when looking for the target book-standing in front of the bookshelf classification-when selecting the book type and versionwhen the book is obtained-when opening the book-when reading.
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Games trilogy, Collins continues to explore the effects of war and violence on those coming of age. Collins lives with her family in Connecticut.
All books of the author
The Hunger Games
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Aug 11, 2021
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Mockingjay
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Katniss remains unseen for the first few days before a Gamemaker controlled fire traps her up a tree with the
Aug 11, 2021
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Flew through this fun, summer read.
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tribute, prompting Katniss to sing to her in her moments of life before covering her body in
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If you haven't already read it, do it!
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Hold your prejudice about the plot, it
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Profile
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female
What I am interested in (historical culture/natural scenery/human development)
Destination Security
73%
The overall cost of the trip and the price level of the destination
The local food
Local development level (urban construction, traffic conditions, etc.)
Don't know where to go YES
else
l
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Would you ike to refer to someone else s travel notes?
Bookings Forms
Direct access to the official, through most people's practice of the travel route, not easy to make mistakes; But I don't get the pleasure of making plans.
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24
25
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34
35
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YES
How often you travel in an average
year
Traveling Ways
What do you plan for?
Less than half an hour
Half a day - a day
1 week
2-3 weeks
1 month
2 months and above
two or three times
four to six times
Seven to ten times over 10 times
m
od
else
Telephone counseling
Travel companies can customize Tours and ticketing services or offer tour groups based on customer needs.
Quick and easy. However, due to its high price and strong commercial nature, this approach will be based more on the interests of tourism companies.
Funny and efficient as well. You can see other users' feedback on different routes. However, the large amount of information may interfere with the user's choice.
u
g
Recommended by travel guide website
Relatives and recommend
Travel agency recommendation
Variety show
Live platform
Outdoor advertising
Literary works
O
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Online travel booking site advertisin
Use a travel planning app
Complete a series of activities such as information collection, plan customization and ticket purchase with the travel planning app.
C
Ways for hinese tourism sers to nderstand tourist attractions
hil
domestic
W
foreign
Under what circumstances do you plan?
Within half a day
almost no
once
Free and Easy Package
package tour
Free Independent Traveler
How long you plan
ew om a e he itin a wa g fo t ho r yt m o m dep e W a yd rt he es ure nI t ina go tio tt ot n he ho te l
It's funny, people can discover the walkthroughs for themselves. However, all the information needs to be searched by ourselves, so this method is time-consuming, inefficient and immature.
Use ready-made guides directly from travel books, and then obtain some necessary information through the Internet and paper materials.
nt
Completely DIY, rely on all paper materials to obtain travel information, and then plan in the notebooks.
Scenic spot popularity
Comments from other visitors
Scenic spot ticket Price
Convenience of transportation
Service quality of scenic spots
95%
Booking APP Airline website telephone reservation Offline ticket window
Find travel guides in books
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Not interested in traveling
52%
Why do you choose to visit this country/city ?
pi ng
It's hard to plan a trip
make travel plans?
od
insufficient budget
Will you
op
Through observation and interview, we obtained the travel planning methods of people around us.
Gender
have no time
fo
What factors prevent people from traveling?
sh
A travel planning APP helps users make travel plans quickly and efficiently through filtering information, personalized customization and more comprehensive functions.
In recent years, with the improvement of living standards, people begin to pay attention to travel experience. The number of tourists at home and abroad increases year by year, and more and more people choose to make their own travel plans.
We published a questionnaire about tourism on the Internet and received 109 valid questionnaires
at tra ion ct i Tr affi ons cr ou te s
02
at
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s rvey
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Plan Your Trip at any time 2021 4-2021 5
Secondary Research
conclusion
More and more people begin to make travel plans for themselves. People are used to making travel plans and booking tickets using PC Online or
mobile apps, but difficulties in planning often hinder people's travel.
conclusion 1. People prefer to do travel planning quickly on mobile devices.
2. People are willing to refer to the experience of others.
3. Many people use fragmented time to plan while traveling.
User Interview
Competitive Analysis
Hold an experience sharing session about travel in the discussion room, and share their attitude and confusion about DIY travelling plans.
Ct i u
s
Key questions
It is necessary to understand the difficulties encountered by respondents in diy travel planning and why they give up making travel plans, so as to find out the problems and the starting point of design.
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“ Holidays are precious. The travel app has so much information that I have to spend time sifting through it, and it doesn't help me save time. ”
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How do you plan your trip? What is the most important factor holding you back from traveling? What problems do you encounter when making travel plans?
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there is no refined and personalized route customization in fully functional products e The information display of some plates is not comprehensive e Products with trendy, unique travel notes don't have the ability to plan a trip around a timeline.
Aimless, not interested in some recommended items Big data research, recommend destinations and ways to play
Too much information, too giddy, no real comments to refer to e Provide filtering function according to keyword e Provide real travel guides and travel notes comments
The budget and duration of each project are not clear
Don't know what makes a better arrangement
Play items show budget and duration estimates
Provide professional advice
conclusion e Users think that information is too jumbled to filter effective information e At the same time, when planning, it is impossible to book tickets as a whole.
Do not know which item to keep, and how to arrange the time, so it’s difficult to decide provide plan analysis, from multiple dimensions to provide horizontal comparison between play points, users can choose according to interesT e Provide Q A functions to get help from other users e
&
Have to switch apps because the itinerary planning app lacked comprehensive booking information e Improve the function section, switch directly from the trip plan to the ticket purchasing interfac« e Automatically add to your budget and schedule
Need to open the app to
see the specific itinerary information
Travel plan automatically import home page´ e upport cloud co editing e
S
-
Brainstorming
Information
Problem Statement
Architecture
APP is divided into four parts: recommendation, booking the ticket, trip planning, my account.
At present, tourism products are overloaded with information and not fully functional. Users are unable to screen information and make
personalized travel plans
j Users can choose to compare scenic spots while Finally, after completing the customized trip planning, the APP will provide users with professional optimization schemes according to the distance, price and other factors. Users can choose whether to refer to the optimized solution.
The recommendation details page will directly extract the products in the article, and the user will directly ump to the booking page after clicking. editing their itineraries, get visual data, and then decide to pick one up.
storyboard
according to their own needs before
Meanwhile, the travel planning software is deficient in information integration. At present, we hope to design a product to help users better customize trips and arrange their own trips. going out.
[home] dation
popular destinations
recommen
recommendation details What needs to be considered &
Recommended tourist products
design concept
overwhelming
seriously
Incomplete
choice
homogeneous
function
tic
users have to make choices
Travel notes, guides and
Many products only focus on a
in situations of
recommendations are all very similar.
certain function, so people will not
overwhelming choice,
The different needs of users are not
information overload, and information uncertainty.
taken into account.
As a result,
be
king the ket
boo
finished in a product at the same find information, planning
the trip, booking tickets. They have
alike, lacking unique experiences.
to use different products and switch
confirm an order
pay
start page
evaluation
time to
people are traveling more and more
order details
innovative
back and forth.
trip planning
edit my trip
add to my trip
finish planning
compare
Schedule optimization
No feasible
my favorite
My Notifications my
comparison &
personalization
filtration
/
Provides hotel destination comparison.
Users can choose to
compare content, such as price,
fic, word of mouth, etc. Helps users filter on trips.
foot traf
Provide users with greater f reedom in planning their trips and recommend relevant content based on users' preferences, budgets, habits, and needs.
integration Bring together all the features that users might need.
At the same
time, when a certain step is carried out, other functions that may be involved are displayed on the same page, avoiding users f rom switching to other pages.
Bob decides to travel, but the tour company's
He is struggling to go to Norway or Dubai.
flood of advertisements f rightens him. He
He was interested in both snow-capped
opened the app homepage, and big data
mountains and beaches at the same time,
pushed him popular attractions according to
so he didn't know how to choose and fell
his interests and consumption levels, and he
into distress. Then he opened the app and
quickly had several destinations to choose
used the "destination comparison" function.
f rom.
He quickly decided to go to a cheaper place.
account
my trips conclusion 6
Provide visual data comparison for scenic spots4
6
Different functions can be directly linked, for example, in the travel notes directly provide the relevant ticket ordering channel4
6
Develop multiple screening indicators4
6
Support for co-editing.
My bookings
Want to compare scenic spots?
Yes
1
l
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Start Pages 9:41
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iteration
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The temple of Heaven easily my top 3 All was Comm enamong ts places to visit while in China. Full of history and colors. wea666 Plus it is surrounded by a beautiful park! Awsome pic!
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According to the process of drawing some sketches, according to the main functions are divided into four sections:
recommendation
Nana, Tang, Mu, Wen and He were invited to test the first version of the sketch. The sequence of several interfaces was mainly adjusted and some plates were simplified. At the same time, different ideas and suggestions are put forward according to their different Order of usage:
itinerary plannin
view recommendation - plan itinerary - book reservation
tickets
my account
g
book
wea666
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Initial iteration was carried out according to user habits, visual characteristics and confusion points. Many problems were discovered during the iteration. So we re-tested our users and came up with a clearer, simpler menu bar. On the trip comparison page, we turn the data into a chart, which is more readable. Alert customers of unpaid orders when users edit travel plans. At the same time, we made clear the classification content.
Next, we will move on to the next step of design
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China
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x
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Pingyao Shan i
wea666
Awsome pic!
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The temple of Heaven was easily among my top 3 places to visit while in China. Full of history and colors. Plus it is surrounded by a beautiful park! Explore
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before
Focusing on how to operate the itinerary planning
before
fter
a
simply, how to display the huge amount of information. Modularize information, placing information in a waterfall display.
Reduce the
a
3b Edit My Trip
9:41
Related Articles
t
6
7 ,
,
x
Pingyao Shan i
Vivian
333
567
t
9:41
My
Trip
dit my rip
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8
9:41
My
my avorite
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Trip
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9
9:41
My
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Favorite
Edit My Trip
Edit My Trip
Overview DAY1 DAY2 DAY3 DAY4 DAY5
Overview DAY1 DAY2 DAY3 DAY4 DAY5
All
Attractions
Hotels
9a
Trip
Before ptimization
o
10a
9:41
My
Compare
The
Palace Museum
Summer Palace
Best
Cheap
compare
Restaurant
567
isa
Popular
Add a nonpayment reminder function
x
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To Beijing
dit my rip
e
9:41
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my rips
s
ver emphasis
Use diagrams instead of text, more intuitive
Too abstract
ign in
Add back button
O
column Nana believes that the screening function alone is not enough, and hopes to intuitively compare the advantages and disadvantages of two hotels/attractions. So she added a comparison page.
fter
9:41
My
Trip
Edit My Trip After
Before
after ptimization
o
10b
9:41
My
Trip
Edit My Trip After
Before
Overview DAY1 DAY2 DAY3 DAY4 DAY5
Overview DAY1 DAY2 DAY3 DAY4 DAY5
Done
Done
Add Another Day
To Chongqing
Or log in using
The Flow Of Visitor (different time period) First
Name ,
x
,
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x
Pingyao Shan i
Add To My Favorites
Last Name
Helpful
Share
8:00
10:00
12:00
14:00
16:00
18:00
20:00
Password
The Flow Of Visitor (different time period) Forgot your password?
Log in
rong place
W
Add to my trip
Added optimization button
Secondary pages do not display the main menu bar
optimization
Already have an account? Sign in Explore
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Trips
book irline
Done
Add To My Trip
Account
Deals
a
icket
Booking cenic s
pots
t
11
Search your destination
Favorite Hotels
Attractions
Restaurant
Cheap
Popular
Modifying filter criteria
Best
Prototype
Attractions
Trains
Flights
All
12
9:41
Transportation
Nana and He think maps are not necessary when planning a trip, as the geographical scale of each scenic spot varies greatly. It is difficult to get an intuitive feeling from the map. They decided to cut it.
Car
page from here
Displays
comments as a popover Mu thinks there are too many recommendations and proposes a simpler UI interface. After completing the order, she didn't want to see the recommendation again. So she cut the recommendation after the order.
9:41
Add relevant recommendation boards
Remind unbooked trips
Unbooked trips
flight
scenic spot
hotel
boat
train
To
From
SBY
JKT
Juanda Airport
Soekarno Hatta
Airport Date of departure
Passengger
Mon, 10 Sep 2020
5
Search Flight
Juanda Airport JKT
SBY
08 : 00 AM
10 : 20 AM
Rp 5.000
2 Remains
Business Class 1 Hours 10 minutes
Explore
9:41
scenic spot
hotel
Tickets
Profile
Remind unbooked trips
Unbooked trips
flight
Trips
Book
train
boat
Increase the classification
my orders
my trip
Tang wants the cards on the recommendation page to be of equal size, It may be more visually comfortable. So he added some of the same blocks.
favourite
Anytime
It takes 15 minutes to drive.
the total distance is 3.7km
It takes 15 minutes to drive.
the total distance is 3.7km
Trips
Tickets
Profile
Explore
Trips
Tickets
Profile
Displays the distance and time between items
One-way
Oriental Pearl Tower Ticket
Filter $ 310
$ 900
10%Off
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| Sat, Aug 28
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e have made detailed changes to the process of making travel plans. Users can first add itineraries according to their own preferences. When you need to make a choice, you can use the “Compare” function to get the difference between two attractions and make a choice based on the actual situation. After the user finishes editing, the app will provide optimizations based on the distance between play points, time and user preferences.
New York -
One way
Downtown
Hotel
“
NO.1 Tiantan Road, Dongcheng District, Beijing
n the booking page, users can click on the “Unbooked Trip” buoy to check their outstanding orders at any time. At the same time, when editing the itinerary, unbooked orders will be displayed in different colors, you can directly click to jump to the booking details page.
m CNY899
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4.7/5
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CNY483 Book
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4.7/5
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4.7/5
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| Sun, Aug 29
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Beijing Top 9 in can’t Miss Attractions” Open | Open from 04/01-10/31, 6:00am-9:00pm
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| Wed, Sep 1
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42%Off
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my post
It takes 15 minutes to drive.
the total distance is 3.7km
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Increase the recommendation of low fares
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Muyan Hotel
14
9:41
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Date of departure
NY244
add to my trip
Search your destination
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Enter the comparison
13
Search your destination
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Shanghai
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9:41
Transportation
Hotels Airport Transfers
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m
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Based on the previous iteration, we made a prototype.
Cut
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Dor
mitory
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my ccount 16
9:41
Userna e m
All Bookings
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Upc
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Awaiting Review
Notification
Favorites
Trip Reminder
view all
13:00 SHA- -HKG 16:05 Airport Pick
up
17:00 Victoria Harbour 19:00 Hotel Check-In
klist
view all
Chec
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Passport&visa
Flight tic et/itinerary
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view all
Travelogue
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Explore
My
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Q&A
Account
dit profile
ettings
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18
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Account
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s
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Account
Settings Search
Notification
U
Emul_Ezep
me
serna
Emul.ezepboy33@gmail.com
081233334444
Phone
Date of
12-12-2012
Birth
Address
Canberra
ACT 2601, Australia
Australian
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U
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Terms of Service Help Center
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ive Feedbac
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my bookings
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17
9:41
Account
My Trips Overview DAY1 DAY2 DAY3 DAY4 DAY5
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17a
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AllMy Boo Trikps ings
All Bookings
ToUpBceimjing o
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Awaiting Review
“
Bei ing Top 9 in can t Miss Attractions j
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pen | Open from 04/01-10/31, 6:00am-9:00pm NO.1 Tiantan Road, Dongcheng District, Bei ing
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Inactive Inactive
hang Liz Lin He Z
21, Male, Student 42, Male,Lecturer 25, Female, Student 18, Female, Student 33, Female, Staff
4.7/5
Skillfully use APP in mobile phones making travel plans. Use only computer for travel planning and book tickets by phone. occasionally use phone to make travel plans Always use phone to make travel plans occasionally use phone to make travel plans
Inactive
Summer Palace
eals
on
Acc u t
P2
P3
P4
P5
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mmunity
A0 NK Co 6- 0 1/
1/1
mmunity is a service design that directly connects the elderly living alone and elderly volunteers in the Chinese community. The aim is for older adults to have access to healthier and more varied diets. Finally, use healthy food as a bond to bring older adults in the community closer together.
2
2
2
2
2
ANK Co
#ServiceDesign #designresearch #UX #ActionResearch #elderlylife
BACKGROUND
Time- onored brands restaurants are the rst choice for the elderly when they eat out The nostalgia comple rooted in the heart of the elderly makes them naturally close to the time-honored brands which also brings opportunities to the time-honored brands H
"
question 2
Nutritional
Food
Imbalance
Consumption & Knowledge acquisition T and radio Family members Neighbors & friends dvertisement Community workers nternet aga ines ow do the elderly acquire food knowledge A
lderly
E
Live with spouse 6 8 Live with children 11 Live alone live in the home for old people live with relatives .
%
.9%
5.3%
S
ervice in e
el
c
ing t
ange
y,
.
2.5%
Living Conditions
ervice
M
Elderly People Living
M
onthly e penditure of the elderly x
F
riends
m
overn
ent
S c w k o
Fitness Center
？
lderly olunteers
E
V
use r o p S ghte er ers k r o p win-law ves n DauSon o hel y t N rse munhi ter- ourelatlai w ildre 6 NuComDaugeightbhernr-ina-ndciehnds have participated in voluntary activities Female ale N O So Gr Fr Who takes care of the elderly? olunteer activities have become one of the important ways for the elderly to participate in social activities mainly for the younger elderly 6 -6 years old 53.9%
32.97%
5
9
2
Tianjin China ears arly 80s y wife has passed away and live alone now usually don t go out in the afternoon m afraid of accidents when m older The community delivers dinner every day but wouldn t say like the ed menu Sometimes when want to eat dumplings from the Time- onored brands in The alley will call my neighbors and ask them to bring some for me Y
,
. I
U
Social willingness
z
I
'
.
I'
I'
.
,
I
fix
I
.
I
H
, I
.
3.
,
fi
Ch
ose
arita
z
organi
.
:
our
b
le
volunteer
ation
ELDERLY PEOPLE
LIVING ALONE
Oh t
Shanghai China
er elderly
people
h c mm
in t
pouse
e
o
,
Oh
: 72
t
I
,
urses
Ch
ildren
I
h m m k c m o
,
,
G
,
,
. B
unity
N
er
relatives
z
. M
eeper
hb
S
used to be a music teacher and now run singing groups for other senior citi ens in the community for free y body is still very healthy there is a lot of free time every day like me hale and hearty old buddy there are many anyway idle also easy to hold back sick ut they don t know what kind of volunteer work they can do hope the community can organi e training for elderly volunteers and e pand our volunteer team
e
a
o
ch
rand
ing
pany
Low
ild Hospitals
ren
Tm
'
. I
i
z
e
b
h
-
onored
rands
x
.
B
eing a
Sometimes I want the social
v
v
olunteer gi
Low
es me a
chance to communicate with workers to chat with me, but others, and I
v
they are so busy.
zh
ears 6 :
:
,
China
9
,
,
. H
Lei
e i
m
portan
c
f c mm
e o
o
unity
Compared with a nursing institution pension funds and the government the community is the institution that has the closest relationship with the elderly living alone The present community should provide better services for the elderly
,
,
.
,
,
Jun
:
Shanghai China
.
m
: 75
Li
,
I
, I
ial
w k or
ers
N
eig
hb
ors
f m h or
t
w k
e essential net
or
Due to various reasons the family can not accompany the elderly The elderly in the same community and neighbors provide companionship services for the elderly living alone
,
. I
,
c
so
.
.
,
f
itations o
Community social workers mainly provide goods and services to the elderly living alone but cannot provide companionship
, I
. I
,
,
ears When retired could not see my colleagues and friends felt lonely and fell ill all over Later with the encouragement of my family got involved in community volunteer work and served as the leader of the volunteer team just as my previous work continued often need to communicate with a lot of people very happy I
,
.
Residence Y
. I
E
Th
nd my own
,
en
often feel lonely am not in good health and it is not convenient for me to go out very day only social workers come to see me owever the community staff turnover is too fast so it is not easy to befriend them Not long after getting familiar with them and then change to a new one which makes me very uncomfortable I
fi
alue again
.
The elderly attaches great importance to food consumption but lack knowledge about food health The elderly have high social needs but the degree of social interaction is de cient
Y
: E
M
'
ears
,
Residence Zhanjiang
.
z
ur
my neighbors before
Residence
Li Liang
u Li
.
Willing to sociali e general Not sure nwilling to sociali e
p
neig
p p
k
ouse
unity
ed me
Mo Hong
.24%
and
mm
I got too old to walk.
W
many older adults in cities live alone and have no one to care for them
2.
h
what I want.
).
,
E
p
me food. So I often can’t eat
M
²½ The degree of social aging is on the rise in China
ntertainm ent Room
V
and hel
:
ers
NGO
C
regain my sense of
Residence
ial
or
Elderly Volunteers
asking my neighbors to bring
Y
Cultural Center Once or twice a week Three times a week Frequency of participation in social activities
G
an
s
lone
olunteering hel
Conclusion
question 5 Social Situation of the elderly
A
z
H
(
lse
m
²½ What is your comment on community meal deliveryÄ ¦½ ow do you buy the food you wantÄ ¡½ What do you think of the elderly volunteersÄ ½ What do you dislike about community life?
I'm ashamed of always
,
E
delivery
o
V
e Elderl
or
.)
I
question 4 2
yh p h xh f S
,
,
V
Poisoning
53.5%
The proportion of people over 60 in the total population in China
(
,
KEY QUESTION»
H
question 3 The situation of the
Stakeholder
H
Dietary problems in the elderly
Overeat
2
,
.
H
Eat Too Fast
2
,
secondary research question 1
9 2
,
,
The relationship between food and emotion
2
I
x"
U
e Elderl
0 1/11/1 - 0 1/11/ 0 Location：Communities in Zhanjiang Shanghai and Tianjin nvite friends to participate and randomly interview elderly groups especially those living alone in the community community outdoor venues activity rooms for the elderly etc in their hometown trying to understand their daily living conditions and thoughts on living alone 2
fi
M
h
Cooperation to interview
.
Food edical tility ousekeeping ousehold Others
T
Interview
,
.
.
.
.
NS G T The elderly attach great importance to food intake but the community workers are too busy to personali e the taste of the elderly when delivering meals The elderly have a high need for social interaction and a positive attitude towards volunteer activities I
I
H
:
,
z
.
;
NS G T Governments families and pension funds provide nancial support for the community Currently the community is most closely related to the elderly living alone but social workers and family members cannot provide adequate companionship services The elderly in the same community are the main companions of the elderly who live alone We can make use of this characteristic for further thinking I
I
H
:
,
,
fi
.
,
,
.
.
.
Persona Li Changcheng 68
Tianjin, China Live with his wife Retired teacher WANTS & NEEDS
"
Help more older people
More healthy elderly people join the volunteer team
hope he can get help when he’s old
Help my neighbors before
I'm too old to walk."
Journey map
刘奶奶的一天
Activity
5 5 5 5
BIO
After retirement, he has been taking
care of older adults with mobility problems for many years. Busy every day, his body is still healthy. He loves volunteer work very much.
72
hanjiang, China live alone Retired cotton mill employees Z
FRUSTRATIONS
WANTS & NEEDS
Some elderly people have not
been notified of the activities and often miss them
Low community involvement, no one to guide him on how to conduct activities
BIO
Liu Fengxia
More diverse community meals
wish my friends would visit me more often." "I
His wife died, and his sons went to work in other places; Hypertension and hyperlipidemia, life can basically take care of themselves; The main source of income is retirement, and his son sometimes sends money FRUSTRATIONS
more door-to-door services
friends of the same age who are stable for a long time and can chat with them
She often feel lonely when she can't
go out
Social workers are too busy to attend to her emotional needs
She doesn’t like the regular delivery of food from the community
Conclusion：
,
T
k
,
,
k
z
ow can we help the elderly through design and allow the elderly to deliver food to help each other At the same time through community activities and organi ations we can improve the elderly s awareness of diet and health and ultimately optimi e the convenience and health degree of diet for the elderly
H
?
,
z
,
01
problem:Fixed men cause: can't get their favorite food u
,
'
z
02
problem: have trouble with walking cause: can't buy their favorite food
?
03
problem: Narrow access to information cause: have unhealthy eating habits
04
problem:Lack of social activities cause: Loneliness
05
problem: not enough social workers cause: unaccompanied
problem: Communities rarely organize volunteer activities cause: The elderly have low participation enthusiasm
hanjiang, China live alone Retired cotton mill employees
Get up, take medicine, clean the house, take care of the plants
Go out for morning exercise happy
Sit around with old buddies The happiest part of the day
Return home Loneliness, Fear
Community workers deliver lunch to home.
Look through
old photo albums
Can talk to people and have fun Disappointed
Lonely, Helpless
Cook dinner and watch TV
Bored and frustrated
Clean the house
and sleep
Exhausted
Emotion
Potential Opportunities for Improvement
T
72 Z
Difficult to move, uncomfortable
Painpoint
Problems he elderly living alone in cities cannot move easily do not now how to use delivery software or lac community canteens. herefore older people have less access to personali ed food choices daily.
User Needs I get dizzy when I get
up every day. Sometimes I forget to take my medicine.
Want to be involved in
the community, but are afraid of being disliked Out of touch with the rest of the community
My old friend was in poor
health and sometimes couldn't come on time. My friend went to the hospital, and there was one less person to talk to
5 Carry out more activities and encourage older people to participat3 5 Provide emergency call servic3 5 Provide reminder servic3 5 Food health knowledge guidance
/( Lack of social activities, and often feel lonely( #( It is not convenient to go out to buy their favorite food( ( Chronically unhealthy diet.
The house is too quiet, and I feel lonely.
Every day the menu is fixed, can not eat their favorite dishes; The social wokers were hectic, spoke a few words, and left.
I get headaches every afternoon. I can't go out
No one to share my
emotions with.
Used to eat too salty for a long time, has
hypertension symptoms. Want to eat in a Time-Honored brand restaurant nearby, but it is not convenient to go out, and do not know how to use delivery software.
Arrange volunteer activities for elderly to help each other according to their interests, hobbies, and physical conditions.
Elderly volunteers help deliver meals and reduce stress on social workers Volunteer call service is available
Have difficulty doing housework because of poor health Haven't spoken much all day and feel lonely.
Elderly people living alone
The elderly in China have high aspirations for food. However, With no one to help, it is difficult for the elderly living alone to get different kinds of food. What's more, They do not have enough knowledge about food health, so they often have the wrong diet. der variety of food choices
1.
A wi
2.
Learn about food health
3.
pportunities to attend social events
O
Elderly people Elderly living alone volunteers
Elderly volunteers
Communities rarely organize volunteer activities for the elderly. Volunteers have to organize themselves, but they lack management and organizational skills and no one to guide them on how to hold a sustainable campaign. Therefore, they often feel frustrated and lose motivation. pport f rom the community ensures that volunteer activities are guaranteed.
1. Su
t a sense of achievement f rom volunteering.
2. Ge
Healthy
Diet
More Food Choices
Social opportunities
Social sense of opportunities achievement
Community
support
How can older adults living alone improve their diet while providing more social opportunities?
Arrange elderly people to help each other according to their interests
Elderly volunteers help deliver meals and reduce stress on social workers
Provide emergency calls for injuries and injuries
Provide medication reminders
Time-honored restaurant owners give discount coupons to elderly volunteers who deliver food
Product
Definition
ANK community
is a service design that directly links both
older people living alone and Elder volunteers in
One-to-one matching service to increase communication time and depth
Make food information cards for elderly people living alone
Volunteer Call Service
encourage older people to participate in volunteer activities to help them find value
Carry out community canteen food production activities during holidays
Volunteer company
Popular science on healthy diet
Provide security for elderly volunteers
Reward volunteers
The community cooperates with time-honored brands to provide long-term benefits
Elderly volunteers exchange service in the future
Teach seniors to use delivery apps
Training and management of elderly volunteers
Each person can choose more than one volunteer to provide services
communities
in China. The aim is to give older people access to healthier and more diverse diets. Finally, healthy food is used as a link to bring the elderly in the community closer together.
No
stage 1 Apply for help
Elderly people living alone and elderly volunteers filled out the application forms separately. The community matches one to one based on interests, physical conditions, and dietary preferences.
Xu Shi, an older adult, living alone, seldom goes out because of her poor legs. With no one to take care of her, she relies on the community to deliver her meals, but she cannot choose the menu herself.
livin
Elderly
g alone
2. she can't buy Xu
it herself
Shi misses the timehonored food nearby, but she can't buy it herself, so she communicates her needs to the community.
Community
Group B
Group A
3.
Older adults living alone send requests to the community, which sends orders to Timehonored brands and notifies volunteers to pick up food from the store.After receiving the food, discount vouchers or point vouchers will be given to volunteers.
Elderly Volunteers buy food After receiving the purchase task from the community, volunteer replaces Xu Shi to buy food in the store.
ea l
Improve participation enthusiasm
Time-honored brands
Go
7
4
Lack of reward system
The elderly have a low degree of acceptance of new knowledge
Hard to reach business cooperation with timehonored brands
It is difficult to quantify volunteer work
Hard to organize activities for the elderly
Volunteer brings food to Xu Shi's home and provide companionship for her. Food as the core increases the variety of diet for the elderly and provides them with opportunities to get along.
2
ated sign rve e d e the os Call nteer t u l vo
De
The elderly The elderly have limited have limited mobility mobility
to the door
Dicount Voucher
6
4. Bring food
Hard to organize activities for the elderly
Application
s or pon int ou po t c or ve un do Gi co to dis er liv
to p
ick
up
GOALS
CHALLENGE
Volunteer
delivere food
th
Increase
Social opportunities
Service Application
d an d ke foo Ma ack p
More Food Choices
Group D
5
Popularize knowledge of food health
Elderly volunteers
Group C
Provide Discount Vouchers
em
Elderly people living alone
possibility
Community assigned Nurse
volunteer
One-to-one pairing
Design goals and challenge
Arrange elderly Popular people to help each The community science on other according to cooperates with healthy diet their interests time-honored brands to provide Make food Elderly long-term information volunteers benefits cards for elderly exchange Teach Reward people living Volunteer service in the volunteers seniors to alone Call future use delivery Service apps Provide Training and security for Volunteers management elderly come to clean of elderly volunteers and accompany volunteers value shopping Provide Time-honored medication restaurant owners reminders give discount Expansion Volunteer coupons to elderly of social customizes calling app volunteers who worker recipes individually deliver food for each person
A
Elderly people
stage 2
Evaluation Matrix
teer Volunrm e h t Fill inication Fo ppl
Fillin Appl g in Serv icati on F ice orm
one take care of her
Send the order
Volunteers come to clean and accomp any shopping
Sketch
3
Brainstorming
Call and the co sen mmu d re Community que nity sts 1
Point Voucher
Provide Point Vouchers Elderly
volunteers
Elderly people livin
g alone
stage 3
3
1
Science popularization process Make posters
2 Invite a nutrition expert
2 Food Health science popularization
1 See the poster
entrance area
Poster
Food production area
According to the visual characteristics of the elderly, the most critical time, place information amplification. The graphical images are a direct reminder of today's topic. The community logo is placed in the upper right corner.
Kitchen Prepare ingredients for the event according to nutritional standards.
Poster People can see information about recent activities.
Healthy food DIY Under the guidance of a nutritionist, the elderly began to try to cook healthy food.
Brochure Volunteers hand out brochures detailing today's activities.
Enjoy the food! The seniors invited their volunteers to eat their the food they made.
Accompanied by volunteers, older adults living alone can participate in food health popularization activities in the community. On this day, a community invited nutrition expert will guide the elderly through healthy and unhealthy to eat and guide them through a healthy food DIY. Finally, seniors living alone can invite their volunteers to share the meal.
4
Have a dinner
together
Seminar room
Lecture Through lectures by nutrition experts, people can learn diet-related knowledge.
2
3
Evaluation and reward The seniors filled out evaluation forms based on the volunteers' performance, and the best volunteers were rewarded
A space for learning and knowledge sharing
DIY and Enjoy the food
SERVICE OVERVIEW
A space for guidance and knowledge practice Under the guidance of volunteers and dietitians, the elderly people have applied the knowledge they have just learned to the practice of food making.
Popular science activities are carried out in the community canteen, which is mainly divided into three Spaces: hall, kitchen and seminar room. This is where they're going to have a whole event.
Through lectures by nutrition experts, people can learn diet-related knowledge. People share their eating habits and experiences here, and experts give advice based on each person's different situation.
science popularization
A space for enjoying and sharing 5 Fill out a evaluation form
6
6 Best volunteers get awarded
Older people can taste their own learning results, and at the same time, they can invite their own volunteers to taste it together.
SPACE INTRODUCTION The community activity center provides ample space for elderly people to move around, and has various nursing facilities to ensure that elderly people with limited mobility can also move around here. The seminar room is a transparent glass room that can hold 15 people. People hold discussions and give small lectures. The hall is a large open space separated only by furniture. People can socialize in this open space, and the small space provides a homey atmosphere.
Set up incentives
Make food
1 See what lectures are coming up. Volunteers will hand out brochures, introducing the main content of the lecture and popularizing food and health knowledge.
4 discussion area 3 Healthy food DIY 2
Posters are displayed at the entrance, and volunteers hand out brochures to ensure that everyone who enters can see them.
Brochure
Knowledge sharing and guidance People share their eating habits and experiences here, and experts give advice based on each person's different situation.
Provide ingredients
Show the detailed recipes of today's DIY, and the elderly will complete the food preparation under the guidance of a nutritionist.
Posters are displayed at the entrance, and volunteers hand out brochures to ensure that everyone who enters can see them. The seminar room is set separately in the corner, with soundproof glass as the outer wall. For the elderly living alone who are physically unable to go out, volunteers will come to the door to inform the activity information. The seniors then enter a seminar room where the community will invite nutritionists to teach them about food and health. After the lecture, the old people will go to the DIY making area under the guidance of volunteers and do DIY with the nutrition knowledge they have just learned.
4 A space for Evaluation and awarding Here, the elderly living alone fill out the evaluation
form for their volunteers and select the best performing volunteers to present awards.
Evaluation form Elderly people living alone fill in for their own volunteers.
Volunteers are evaluated from a variety of aspects, such as punctuality, friendliness, attitude, and efficiency.
touchpoint
business caver
service blueprint EVIDENCE m Community center
key partnerships
customer relationships
É
Time-honored brand
É
É
Nutrition experts
É
P
rovide volunteer training
R
eceive food delivery service
re
É
Cook É
q
channels É
mobile phone
É
offline activity
É
mobile app
USER ACTIONS
Application form
Telephone
Honored Brands
Food
Point vouchers
Participate in offline activities
Fill out an application
Call the community for food
Receive food at home
Give volunteers
point or
discount coupons
Poster
Seminar room Community canteen
Receive notifications
Eat a meal
Listen to the lecture
Community canteen
Healthy food DIY
Community
key activities
In the lecture the dietitians will teach the theoretical knowledge about food health and then lead the elderly to practice practical activities to deepen their memory ,
Provide Different volunteers
One-to-one matching
Receive order
Dietitians talk about food health
Display posters
key resourses
The community noti ed both onored rands and volunteers to ensure that the volunteers arrived at the restaurant ust in time for onored rands to nish making and packing dishes fi
Dietitian guidance
H
B
Solve the problem of food
É
distribution, and make it
É
P
O
ne-to-one matching for
É
w
kno
É
ledge of food health
A
É
É
activities relieves the
Elderly Volunteers
community can focus on the
w
Deliver to door
g
overnment
cost structure É
D
ietitian Invitation
Community
Training volunteers
Make application forms
Make
point vouchers
loneliness.
É
É
customer segments
É
f
amily
É
Ingredients
ocal pension fund
É
E
L
Time-honored business
É
É
Elderly living alone É
É
Elderly
Attend the event together
Eat together
Get awarded
Honored Brands
V
olunteers É
Receive order
Give
discount vouchers
to the elderly
Make food
q
Invite
Prepare ingredients in
the kitchen
Do the dishes
Make Evaluation forms
a dietitian
After elderly volunteers shared many of the tasks at the front stage the community was able to pool its resources backstage to ensure the smooth running of the whole event ,
.
uipment operating costs
V
olunteer
P
rizes
SUPPORT
Training system
Matching system
P
osters, brochures, forms,
coupon design, production costs
Communities and onored rands will provide older people living alone with a certain number of points or discount coupons which they will hand over to elderly volunteers Finally the elderly volunteers can use these coupons to e change for certain service hours in the community or spend money in timehonored stores H
B
,
Community Social Worker Salary
Seniors involved in services
Make brochures
ee
cooperation fee
É
m Put up posters m Make posters
F
for seniors to increase social participation and reduce
Distribute brochures
Eat together
BACKSTAGE ACTIONS
revenue streams
ork.
É
Get training
rganize food health
popularization activities
personnel, so that the
rovide more social avenues
.
O
community service
P
fi
.
Get the food
Trained elderly volunteers
pressure of the shortage of
É
B
ctivity planning ability
living alone and arrange
Encouraging healthy seniors
background
Contact volunteers
H
Send food orders to food
delivery tasks for volunteers
to participate in volunteer
j
Send food orders to Honored Brands
stores for elderly people
among the elderly.
É
User preference collection
database of information
and elderly volunteers
É
romote the importance and
A
about older people
elderly people living alone
more convenient
Fill out a evaluation form and return home
Eat the food
FRONTSTAGE
ACTIONS
rovide ingredients, venues,
and nutrition guidance
É
Evaluation form
uests
P
value propositions
m Poster
Database
.
Points accumulation system
Activity arrangement
Nutritional
Reward system
standard
,
x
.
With this service blueprint, I summarized the entire process of this service design.
m The model is a virtuous circle It reduces the pressure of insuf cient community service personnel and increases the social participation and enthusiasm of the elderly which is conducive to improving their physical and mental health "The Elderly helping the Elderly, Service in exchange for Service" .
fi
,
.
m The community plays the role of staff scheduling resource allocation and material provision throughout the process The assistance of elderly volunteers allows the community to focus on backstage work ,
,
.
.
m In addition I designed a reward mechanism intending to do it a sustainable service In addition to obtaining food health knowledge the elderly can also gain a sense of accomplishment in the activities ,
.
,
.
04
IN MY WORLD 2021/10-2021/12
background High demand for non-office 70%
working remotely in a public space by blocking out
environment
#designresearch
#UX
#ActionResearch
#telework
Seventy percent are willing to give up the traditional office in favor of flexible work.
With the development of Internet technology, the number of freelancers has increased. Many people work remotely, and there is a high demand for public office space( Such as Cafes, parks, restaurants, etc. ). Now, the Asia-Pacific region has seen the world's fastest growth in demand for flexible office space.
Secondary research
The decor, aroma of coffee, and white noise (soft music, low-pitched conversation) can help people s brain
basic function
’
process information more smoothly, allowing them to work better or think more abstractly creatively. However, excessive noise immediately destroys concentration.
A tourist taking a The selfie with A tourist young The dog is a flash taking a lovers are barking in The sound selfie with quarrell the garden of the a flash ing waiter The taking the Someone customer order opened was and closed Someone is answering the door the phone eating repeatedly loudly strange smelling food
public space
disadvantage
private space
hen certain information is excluded, a private space is formed
.
It takes an average of 3 minutes for the mind to return to the task at hand each time an interruption occurs. 2
insight
Passive noise reduction
Active noise reduction
Active noise reduction
Passive noise reduction
play music
play music
2021/6/13-2021/6/14
afe on Air Huaihai Road, Shanghai
S. Engine Coffee Xintiandi, Shanghai
Excellent portability
cheap
Sound quality is good
÷ Noise reduction is not
÷
Too small and easily
÷ Low comfort, easy
÷ Don't breathe freely
Wearing it for a long
÷
Wearing in-ear
÷
÷
good enough
time can cause bacteria to grow in the ear
lost
headphones for a long time can damage hearing
to cause pressure on the skull Wear easy to cover sweat
;
more prone to error A large amount of fragmented
information will affect people's judgment ability and increase the error rate.
Random interviews with people working in coffee shops on weekdays and ask them the following questions:
portable
1- How do you like working here?
2- How do you eliminate distractions from your environment?
3- hat information can't you accept?
W What devices/tools/methods do you often use to block information from the outside world?
5- Why do you like to work in public places (not offices)?
6- When do you need privacy ? 4-
There's a stethoscope
effect, you can hear your own breathing and pulse
More and more people choose to work in public Spaces. In Shanghai downtown cafes, restaurants and other crowded places, observe people's public space office situation.
of employees feel engaged and motivated at work, have relatively more privacy and are more satisfied with their workplace Conversely, 3 of employees who were strongly dissatisfied with their office environment reported a lack of engagement.
As
vlogger 21
a freelance blogger, I like to work in cafes. I like cafes with cubicles, and if they don't have cubicles, I head for a corner seat, preferably one with no one next to it. Because I don't like prying eyes when I'm editing videos.
11%
6
The
%
The disadvantages of too much information
have problems concentrating
3M soundproof earmuffs
Observation Notes
:
Worldwide, only
airpods max
shielding effect
The definition of public space and private space W
airpod pro
C
÷
Public space with some environmental information removed
earplugs
cost
People's views on privacy of public space
A mother is yelling at the baby bear
interview
market.
advantage
Interference in public places The sound of the cashier
There are many ways to block out distracting information in public places, so here's a look at the sound blocking devices on the
A good environment helps to increase creativity
public space
A product helps people enhance the experience of
distracting information and creating a private
Competitive Analysis
harmful for both physical and mental health Long-term exposure to information overload can affect blood pressure, heart rate and breathing rate. It may also lead to anxiety, confusion, ignorance, etc
More and more people choose to work in public places, because the right amount of information can help people improve their work efficiency, and a good environment is conducive to creativity. But too much information can have the opposite effect. Too much distracting information in public places can seriously affect work efficiency.The difference between private space and public space is the amount of information.When people need public space to get their work done, people who have private space are more productive
aroma of a cafe gives me inspiration. But I also hope to have a relatively independent space", the lack of distance between people makes me anxious. And I don't like waiters who ask questions all the time. I wanted to feel the atmosphere of a cafe while keeping my own space. "private
Designer 29
He have to share a small coffee table when he have to work in a hurry. It's hard to move a mouse.
In order to focus on work, he stayed a seat away from the couple next to him while wearing headphones.
Bring a lamp and create his own personal study space in a crowded coffee shop.
It's a disaster! The waiter walked up and down beside her, and she was very upset and could not concentrate on her work. Data analyst 33
In order not to interfere with each other, people who work with computers have to sit apart.
insight
They sat outside the restaurant They chose a separate table, and tried to glass out the noise isolated from their inside. surroundings.
The people next to her kept bothering her. She didn't know how to remind her that she wanted to work alone and quietly.
In a crowded public space, people try to create a working environment by wearing earphones, sitting apart and wearing lamps. But these methods have limited effectiveness and people are easily disturbed by their surroundings.
writers
35
I have a lot of temporary assignments and work out of the house a lot. I always have to deal with crowds and loud conversations in downtown cafes, which makes me very annoyed.The shop was like a wet market, with screaming children and ignoring parents. I always wear noise-canceling headphones, but my ears hurt over time.
I couldn't work because I had to take care of my kids at home, so I came to work in a cafe. However, there are too many people in the cafe, and the noise of the people next to me always affects me.Even if I wear headphones, I can see the waiters walking around.
insight People may need coffee shops for both subjective and objective reasons. However, the disadvantages of coffee shops (such as too crowded, lack of distance between people, noisy, etc.) can interfere with people's concentration. People lack the means to cope with information overload.
Brock Wu’s Journey Map
About
Core Needs
28 Years old. Rent apartment in Chegndu, China Freelancers, film cutter
Motivation
¥ Have high requirements for acoustic environment ¥ Get graceful working conditions.
Pain Points
¥ Cafe with light music and elegant decor ¥ Coffee lover ¥ Free wifi
¥ It's hard to find a quiet cafe ¥ There are always too many people. There is a lack of distance between people ¥ Often interrupted by waiters
Brainstorming
The cafe was too crowded to have a separate table, so he had to share it with others
Problem The waiter kept recommending new coffees and couldn't do his own thing
Problem
Problem
The children next to him kept screaming, and he couldn't hear the phone
Problem He felt uncomfortable
because he could not shield his eyes from the people around him
Action Action Find a coffee shop
hearing
Seeing
Problem
Brainstorming
Turning on the computer, he began to read
Action Constantly answering the waiter's questions
60°
He is always distracted by all kinds of external
information, so his work efficiency is very low
100°
100°
The horizontal field of view of the human eye
Noise in life is uncontrollable, we
cannot filter out unwanted frequencies and get the frequencies we need.
Action
Action
Try again to start looking at his files
Get a call from a
customer
Action
Ask the person next to
him to keep his voice down
Action
headmounted
Out of the corner of his eye, he saw young lovers
accept irrelevant visual information, despite their reluctance.
holding each other
simulation
With a screen
sides
Immersive private environment
In public, people are always forced to
Long-term exposure to noise
at work can harm ear health
play music
Narrow your field of vision
The
Pick up the phone
Continue to work
phone calls
NEEDS "I wanted to feel the atmosphere of a cafe while having a private space to work in."
"If only there was a way for the waiter to know I don't want to be disturbed."
"I want to filter out the noise around me without affecting my ability to listen to music or answer the phone."
"I don't want to see the person next to me, but I need to see my computer."
Create personal sound environment based on noise reduction principle. It filters out distracting noise while retaining the experience of working in a public place.
We only need to look straight ahead at the work, left and right vision is not required
"I want to start working anywhere, anytime, without being distracted by my surroundings."
OPPORTUNITIES Filter out certain information to form "private space within public space". At the same time, do not take up other people's space
Provide reminders like "do not disturb" and people will not come forward to talk when they see it
Filtering visual information irrelevant to work can be achieved by controlling the Angle of vision
Reduce
Leave
Provide highly portable products Since it is used in public places, the appearance also needs to be beautiful.
insight When working in public places, you will receive all kinds of visual and auditory interference information. Trying to deal with these distractions can reduce people's work experience and productivity.In this case, people will lose confidence in telecommuting,and cafes may also lose their potential customers.
hearing loss Faced with complex visual information, our brains cannot process multiple tasks simultaneously. Non-work-related images can seriously interfere with focus.
Problem Statement
White noise means that the power of the frequency components in a piece of sound is uniform in the entire audible range (20-20000HZ). It has the function of neutralizing ambient noise.
People who work in public places may be forced to accept too many distractions, making them less productive How do we create a private environment in a public space to help workers filter and delete excessive information, and how do we balance the content of information so that they can stay productive?
portable
Warm and soft material
Reduces the pressure on the skull
Physical isolation
answer
level of working
Start to work
obstructed
Adjustable noise reduction degree
decibel
Walked into the store
Basic
mobility must not be
environment
Block both
Action
He couldn't bear it anymore and left
Can not affect visual comfort
Adjustable sight occlusion degree
60°
Smooth and beautiful appearance
Long
endurance breathable
generate Air purificat fragrances that match ion the images on screen
CONCEPT
Use a headset to
help users narrow their field of vision.
Use your phone to
Headphones control the device block noise and to block noise and block out major play music. distractions.
The device provides a visual screen to help create an immersive space.
TESTING
HI-FI
participants
filter noise Noise-canceling headphones block out ambient noise and allow users to play the music they want
21, Male, Student 42, Male,Lecturer
Ww Liao
25, Female, Student 18, Female, Student
Hi Lisa
Hi Lisa
Create your
Create your
environment
smooth control your headset screen time 8h 6h 4h 2h 0h
2021/ 10/ 31 Four students were invited to participate in the APP test. According to their doubts and suggestions, the original lowfidelity map was improved.
Daily
Month
52
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denoise
volume
80 dB 70 dB
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Moderate
30
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lower the decibels
Profile
Power
Very Loud
99dB
Screen Time
Conversation, dishwasher Moderate rainfall Soft
mode
40 dB 30 dB
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Battery Mod
energy-saving mode
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87%
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25%
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Modify the selection style, the default state will also have selected items.
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cene
gentle
creative
fresh
funny
studying
working
Breaking
Relaxing
soothing
nostalgic
sadness
exciting
romantic
tran uil
Relaxing
morning
Touched
nightfall
afternoon
cafes
station
pub
subway
garden
beach
studying
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library
q
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denoise
mode
creative
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funny
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soothing
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sadness
exciting
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tran uil
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morning
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garden
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Search for music
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Use cards to separate areas for visual clarity.
editable Users can customize the virtual environment and music mix, and adjust the noise shielding level to create the most suitable private work environment for them
Jet plane( during take off)
!
How loud is 52dB?
25dB
ARM 7v
ecommended i t for you
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Ocean
environment simulation The device can play videos, simulating the real environment. Users can go beyond space constraints and enjoy a better working experience.
120 dB
dB
110 dB 100 dB 90 dB
Ocean
Screen Time
o
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brightness
Environment
Modify the top function key to jump directly to "My Custom Environment" he
!
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Teeth-5 Se...
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Firework, gun shot Ambulance
!
Exposing to noises over 80 dB for extended periods can cause permanent hearing loss.
Users will mistakenly think it is a music playing interface. Separate the cards to make them more specific. Change the name of the custom environment directly. N
Settings
Painful & Dangerous 140 dB 130 dB
Now you hear
Ocean Mon
Max 110 Min 65
82 dB
now playing
1h 27min
Home
Narrow your field of vision Physically isolate irrelevant information around them, helping users focus on the work at hand
Avg.
Loud
ARM 7v
Working area
Levels of Doise in Decibels
Hi Lisa
environment
smooth control your headset
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Noise
Wu Zhang
Friday Headset
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dB
How loud is 52dB?
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lower the decibels
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05
Qianhui Qin BE Architecture - Shanghai University - China