www.qualitas-steel-doors.co.uk TERMS AND CONDITIONS & REFUND POLICY This Agreement sets out the Terms and Conditions of sale through www.qualitas-steel-doors.co.uk ("The Website) and the purchase of products or services from the Website. Agreement – The use of the Website constitutes your acceptance, without modification to the terms, conditions and disclaimers contained in this Agreement. If you do not accept these Terms and Conditions you should not use any of the services or information contained herein and you should leave the Website immediately. Distance Selling Regulations – should you be unsatisfied with ours products, we offer a 7 day return policy following receipt of our goods. This is however subject to the item being returned undamaged, and in original packaging without any defects whatsoever. The postage / courier / transportation cost of returning the item is the responsibility of the purchaser. Upon receipt of undamaged items, your account will be credited with a refund (less costs incurred where necessary) within 14 days therein – defective items can be recollected from sellers industrial unit within 7 days therein, following this time items will be scrapped or returned to sender at additional cost where instructed to do so. Delivery – courier costs will be charged addition to prices stated if purchasing individual units. Notwithstanding typical delivery periods please be aware deliveries can take up to 14 days due to restrictions imposed through courier companies and the like, on occasion. Use of our services – You should ensure that any information supplied to us is correct before proceeding to payment. We do not accept responsibility or offer refunds if you provide incorrect information. It is also your responsibility to select the correct product. Use of this website or products offered therein – Copyright, belongs to Qualitas Trading Ltd or their suppliers unless specifically stated otherwise. Warranty – Goods available on this Website are quality tested goods, and are provided on an “as is” basis and warranted as representing a ‘fit for purpose’ solution. Goods or services are covered by a manufacturers warranted for 12-month period of operation, this does not however cover damage caused after delivery / installation of our products or repairs subsequently required through misuse. Whilst we will assist in the resolution of problems caused through damage outside manufacturer’s warranty, we retain no responsibility for correction of associated issues post contract where deemed to be outside of our control. All doors are supplied ‘off the shelf’ to suit standard opening size of approximately 880mm - 950 wide x 2040 mm – 2100 mm high (or thereabouts with minor fluctuation). Buyers purchasing items with the intention of using their own fitters once delivered, should measure existing door opening size between brickwork reveals (to outside of existing frame) to ensure correct size. Doors can be packed out as necessary to suit varying opening sizes, with packers concealed by UPVC edge strips at frame edge. Associated accessories are not included as part of this sale, and should be purchased through alternative suppliers at buyers own cost. Nothing contained in the Website is intended to constitute advice of any sort, whether legal or otherwise and the basis on which you acquire or make use of any information or documents or products and services is suitable for use by you in conjunction with proper advice as to its application and adaptation for your particular requirements. We will not have any liability to you at all if you use any information or products without obtaining appropriate professional advice where necessary, nor will we have any responsibility at all for any alterations made to the products after you receive them. By using the Website you agree that in no circumstance shall www.qualitas-steel-doors.co.uk or their suppliers be liable for any direct, indirect, incidental, special or consequential damages, including, but not limited to loss of business or profits or any other financial loss, arising out of or in any way connected with the use of the Website or goods or services provided therein, under any law or on any basis whatsoever whether contractual or otherwise. In addition, you agree that if, for any reason, www.qualitas-steeldoors.co.uk is liable for any damages, the total liability of www.qualitas-steel-doors.co.uk shall be limited to the amount of the purchase price plus an additional amount of £100 where deemed reasonable. Alteration of Terms and Conditions – We reserve the right to alter the Terms and Conditions from time to time, but this right shall not affect the existing Terms and Conditions accepted by you upon making a purchase using the Website. Complaints – For complaints about our goods or services or any www.qualitas-security-doors.co.uk product or service, please contact mail@qualitas-steel-doors.co.uk . We shall endeavour to respond to complaints within 3 working days. Entire Agreement – This Agreement constitutes the entire agreement between us concerning its subject matter. Severance – If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
Accessories Unless otherwise agreed the following accessories are excluded from sale and should be purchased from alternative suppliers at additional cost or part of our accessory packs:1) Weather strips / rain deflectors 2) Threshold cover strips 3) External post box 4) UPVC accessory strips 5) Any other door accessories unless otherwise agreed as part of the sale 6) Standard draught seals provided with products can be upgraded at additional cost to offer greater thermal resistance 7) Doors are not fire protected as standard, however can be upgraded at additional cost. Thermal compliance Steel frames should be packed with rock-wool or equal approved insulation upon installation to minimise heat loss. Door inner cores lined with honeycomb or insulating foam core. Steel is generally a cold material by nature, and this should be noted when considering thermal compliance in relation to specific end use. ‘Fit for purpose’ of end use is the responsibility of the purchaser to decide prior to sale. Finish to steel Composite steel doors come with either powder coated finish or heat transfer print, depending on door design. Due to the nature of material any exposed steel edges not forming part of standard finish, should be treated to ensure rust prevention. No liability shall be accepted for doors, which subsequently develop rusk where exposed edges have not been adequately treated by an approved tradesman following receipt, whether or not outside or inside 12-months warranty period. 3rd Party Damage Due to the inherent strength of steel doors will withstand greater force than inferior strength plastic or wood products. This should not however be considered as guarantee that products will endure sustained attack or force – and we offer no guarantee’s with regard to this. Maintenance To maintain the high quality finish, we recommend that stainless steel hardware is routinely wiped down using a clean, lint free cloth with some warm water and mild detergent. The keep moving parts moving we also advise applying a light non-corrosive lubricant twice per year, and ‘duraglit’ or equally approved product where surface found to be ‘pitted’ therefore promoting lime scale or other oxidisation / build up to occur on the surface. General – Your statutory rights are not affected.