Cleaning & Maintenance October 2018 by Quartz Business Media

OCTOBER 2018

THE OFFICIAL PARTNER OF THE CLEANING SHOW

IN THIS ISSUE: Healthcare Establishment & Hospital Hygiene

This critical area that demands first class cleaning and hygiene practices and systems comes under the microscope.

Steam Cleaning

Steam cleaning systems and techniques are continually being developed, and research is proving the effective role they play in both critical and non-critical environments.

17 OCTOBER 2018 What are you doing to celebrate? WWW.THANKYOURCLEANERDAY.COM #THANKYOURCLEANER

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The Official Partner of the Cleaning Show

O CTO B E R 2 0 1 8

PLUS: • Industry news • People • Contracts • Products

Healthcare Establishment & Hospital Hygiene This critical area that demands first class cleaning and hygiene practices and systems comes under the microscope. As the healthcare sector continues in its fight against HCAIs, cleaning teams have a vital role to play, and this issue looks at some of the latest products and techniques.

Steam Cleaning Steam cleaning systems and techniques are continually being developed, and research is proving the effective role they play in both critical and non-critical environments. This issue considers some recent developments.

A 5D view of washroom hygiene Caroline Stanley, head of marketing, UK, Kimberly-Clark Professional, reports. >>> page 30

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EDITOR’S LETTER

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Showing a clean pair of…hands As I write this column we’re fast approaching Global

Carolyn Moore, secretariat director of the Global Handwashing

Handwashing Day, taking place on 15 October. Organised by

Partnership, backed up the research findings: “Most people

the Global Handwashing Partnership, the day is dedicated

today understand the health benefits of hand washing with

to increasing awareness and understanding about the

soap. However, the impact of hand washing goes far beyond

importance of handwashing with soap as an effective and

health. Global Handwashing Day is an important occasion to

affordable way to prevent diseases.

make sure we are all washing our hands with soap at critical times and encouraging others to do likewise.”

This year, the day focuses on the links between handwashing and food, including food hygiene and nutrition. The tagline

Other findings of the study were that 80% of respondents

- ‘Clean hands: a recipe for health’ – is designed to remind

washed their hands to protect themselves, while only 10% did

us to make handwashing a part of every meal. The message

so to protect other people. However, around a quarter of those

resonates just as strong within the healthcare sector, a

questioned said they would wash their hands more often if they

particular focus of this issue.

knew it had a positive impact on others.

To coincide with the additional attention this event

As this issue has a ‘healthcare’ focus, the importance of hand

provides, Tork manufacturer Essity has published a report

washing is a theme that runs throughout. Evidence – both

on handwashing trends. The study, which polled more than

clinical and anecdotal – strongly supports the benefits of a

3000 people in six countries, revealed that 40% of full-time

good hand hygiene regime. It’s now just a case of continually

employees wanted hand hygiene to have a higher priority at

banging the drum to help get the message across.

work. Around 30% claimed their job satisfaction would be greater if they knew that all their colleagues were washing

Wishing you a happy, clean, tidy and healthy month ahead.

their hands properly. The findings also showed how hand washing could help to boost restaurant trade, with 50% of respondents claiming they would be more willing to return to a restaurant where the staff had clear hand washing routines in place.

Neil Nixon, Editor Cleaning & Maintenance Magazine

@cleaningmag

WWW.CLEANINGMAG.COM

Cleaning&Maintenance

OCTOBER 2018 5

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CONTENTS

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30 Special Report. A 5D view of washroom hygiene. Caroline Stanley, head of marketing, UK, KimberlyClark Professional, reports.

OCTOBER 2018

08 15 17 18 32 36

Industry News In the news this month… Solved365 enters the franchise market, Aerial window cleaning training academy launched, Opportunity to reduce plastic waste.

People Personnel news and new appointments from across the cleaning and FM sectors.

Contracts We take a look at all the latest contracts awarded across the industry.

Clear Impressions

Sponsored feature from Grundon Waste Management.

Feature: Healthcare Establishment & Hospital Hygiene. This critical area that demands first class cleaning and hygiene practices and systems comes under the microscope. As the healthcare sector continues in its fight against HCAIs, cleaning teams have a vital role to play, and this issue looks at some of the latest products and techniques.

Feature: Steam Cleaning Steam cleaning systems and techniques are continually being developed, and research is proving the effective role they play in both critical and non-critical environments. This issue considers some recent developments.

New Products An overview of some of the new products available on the market this month.

05 Editor’s Comment

16 BICSc Comment

20 BCC Comment

Looking back at the past month in the cleaning sector.

Apprenticeships and their role in the cleaning sector.

As easy as ABC…D.

WWW.CLEANINGMAG.COM

21 Making a margin – a contractor’s blog Simon Gasson reports.

OCTOBER 2018 7

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INDUSTRY NEWS

Solved365 enters the franchise market SOLVED365 is a new franchise specialising in

will mean for us, but for the franchise owners

commercial cleaning which has spun out of

who join us. Few services are as commonly

Total Solutions Group - a multi-million pound,

outsourced as cleaning. Cleaning remains a

independently-owned company which was

necessity and the potential financial, quality

launched by Sharmin Akter in 2014.

and convenience benefits of outsourcing

The concept behind Solved365 is simple.

continue to provide an attractive proposition,

There is demand for Total Solutions Group’s

even during periods of economic uncertainty.” Solved365 franchisees will enjoy back-office

services across the UK, so to meet that demand

services, including call handling, HR and

the company is offering exclusive franchise territories to franchisees who, with full training

franchisees are trained and supported to build

recruitment support, health and safety support,

in Total Solutions Group’s methods and

their business first and foremost through locally

ongoing in-house training, marketing support,

procedures, will service both local and national

sourced work. They do this through networking,

and 24/7 helpline. The induction training

account work under the Solved365 brand.

great marketing and customer referrals, so

provided is for three weeks and will be a mix

when they do get national account work from

of classroom based training at head office and

reputation with our clients and our services are

head office, it’s a really nice bonus for them.

field based training. The company currently has

in high demand all over the country. We have a

This hasn’t been a hastily-made decision and

opportunities across the UK, including areas

large number of high value national accounts,

we have developed a formal franchise structure

in London, Newcastle, Liverpool, Manchester,

and we want these to be serviced by our own

with a British Franchise Association accredited

Bristol, Kent, Essex, Surrey, Cobham, Redhill,

network of ambitious franchise owners, who

consultant and piloted it successfully. We

Gatwick borders on M23 and A23, Reading,

have been trained to work to our very high

have undergone a feasibility study and we are

Oxford, Birmingham, West Thurrock, and Cardiff.

standards. More importantly though, our

really excited about not only what this growth

WWW.TOTALSOLUTIONSCLEANING.CO.UK

Sharmin Akter said: “We have a phenomenal

Aerial window cleaning training academy launched WHAT is believed to be the UK’s first ever

Miles Webber, corporate affairs and

aerial window cleaning training academy has

sustainability director at Landsec, said:

launched at Her Majesty’s Prison and Young

“Breaking down barriers that prevent people

Offender Institution, Isis, in a move to tackle

from finding employment is a core part of our

the ongoing UK skills shortage while helping to

sustainability programme. We’re proud to be

reduce reoffending. The Aerial Window Cleaning Academy trains people serving the final six to 12 months of their sentence at HMP and YOI Isis to scale

prisons and local communities. The charity’s

joining forces with our partners to continue to

programme has a re-offending rate of less

create opportunities that help get more people

than 12%.

back into work, building a stronger future for

Fran Findlater, founder and CEO of Bounce

them, our customers and our communities.” Prisons Minister, Rory Stewart, said: “We

and clean high-rise buildings. With a focus

Back, said: “Our objective is to offer an end-

on rehabilitation, the academy provides the

to-end service of skills training, bespoke

know that offenders who secure employment

opportunity to obtain a qualification that can be

support for individuals and employment in

upon release are much more likely to turn

transferred into employment following release.

order to reduce re-offending and support the

their backs on crime, making our society and

The first of its kind across the UK, the Aerial

government’s rehabilitation strategy. Working

communities safer. That is why earlier this year

Window Cleaning Academy is a result of a

with partners in the industry such as Landsec

we launched our employment and education

partnership between Landsec, London-based

and NJC in this new venture will help to address

strategy to harness the power of work to change

charity Bounce Back and cleaning services

a skills shortage in response to employer needs,

lives and cut reoffending. This academy at HMP

company, NJC (Not Just Cleaning Ltd) - and is

while giving people a second chance to fulfil

Isis is an excellent example of delivering on that

backed by the Ministry of Justice.

their potential.”

pledge - it will train prisoners in key work skills

NJC reinforced the role rehabilitation has

needed by local businesses and give offenders

rehabilitation initiatives like the academy

in supporting the UK job market. Paul Crilly,

the chance they need to begin a new chapter.”

will help to cut the £15 billion annual cost of

managing director at NJC, said: “As the UK

reoffending. Ex-offenders in employment are

approaches the threshold of full employment,

Back and Not Just Cleaning as they look to

up to 9% less likely to commit further crimes.

NJC is committed to helping those groups

open a new construction academy in HMP

At present, however, only 17% of offenders are

furthest from the jobs market, including

Leeds in the next financial year.

employed one year after release.

ex-offenders, into mainstream employment,

WWW.NJCDNA.COM

and we are delighted to have developed this

WWW.LANDSEC.COM

training academy.”

WWW.BOUNCEBACKPROJECT.COM

According to the Ministry of Justice,

Bounce Back has helped over 1000 people through its programmes across five London 8 OCTOBER 2018

Landsec will continue its work with Bounce

WWW.CLEANINGMAG.COM

Providing the “Ability” to achieve polished results and perfect cleanliness – day in, day out Ability Handling are a leading independent

machinery supplier, specialising in materials handling equipment and electric vehicles. With many years of experience supplying equipment to hospitals throughout the UK, we are delighted to announce our new partnership with Hako Machines for the healthcare sector. Hako is already a well-established brand within the industrial cleaning sector, known for robust and reliable machinery and for creating solutions for a range of environments. New to the market is our exclusive range of white cleaning machines, these machines have been specifically designed for infection prevention and a great compliment to the wide range of electric vehicles already supplied to the NHS and other medical facilities. The Hako Healthcare range of scrubber driers are fitted with the unique ‘AntiBac’ system which is proven to kill 99.9% of the most common strains of bacteria, ideal for use in hospitals and medical facilities where heavy duty deep cleaning is required.

Hako Antibac system

The significant innovation with the Hako CLH range of scrubber-driers is the Antibac technology which is incorporated into the dirty water recovery tanks. This technology provides continuous antibacterial properties which kill up to 99.9% of most common bacterial strains but significantly Staphylococcus Aurues (gram positive), Escherichia Coli (gram negative) as well as the Aspergillus Niger fungus.

Features

The range comes with many new features including a clean white and grey design, quiet operation for healthcare environments, simple controls, electrical brush release system, quick change squeegee, on-board charger and detail cleaning kit plus the unique AntiBac infection prevention system. Available with a range of brush heads, drive plates and pads ensures the Hako Healthcare range can be adapted to clean any floor surface. There are currently 3 models in the range; B30CLH 430mm wide scrubbing width B45CLH 510mm wide scrubbing width B70CLH 650mm wide scrubbing width The high coverage and low operating costs make the Hako Healthcare range the perfect tool for the job.

“The Hako Healthcare range can be adapted to clean any floor surface.”

Infection prevention and control is high on the agenda for patients, nurses and key decision makers across the network of hospitals and primary care facilities in the UK.

Hako Machines have a range of automatic scrubber driers that address directly the issue of potential infection or cross contamination in the water recovery tanks with its hospital specification scrubber-driers.

For all enquiries and to book your free demonstration call 01709 821821 or visit www.abilityhandling.co.uk

C&M

INDUSTRY NEWS

Grime dining: Is your bottom line suffering Opportunity to reduce plastic from poor hygiene standards? waste

establishment had unhygienic toilet facilities. A staggering 91% of the 2000 customers questioned agree cleanliness is the mark of a good food or hospitality business. Indeed, hygiene is so important to customers that 85% agree a clean restaurant is just as important as food quality. Top turn offs noticed by customers

teamed up in a bid to drive environmental best

immediately when entering a hotel or

practice, with the aim of reducing the number

restaurant are:

of single use milk poly bottles that go to landfill

1. Unpleasant/bad odour (56%).

or find their way into our oceans.

2. Dirty or sticky floors/carpets (27%). 3. Stained, spotty or dirty dishes, glassware or NEW research on customers’ hospitality

TWO suppliers to the food service sector have

West Horsley Dairy, the family-owned food service distributor and supplier of dairy

cutlery (27%).

products, is offering its customers the full

Greg Elmore, UK and Ireland country

range of British-made, all-natural cleaning

experiences commissioned by P&G

sales manager at P&G Professional, said:

products from Delphis Eco, which are not only

Professional shows hotels and restaurants

“It’s understandable that hoteliers and

environmentally friendly but come in packaging

could increase revenue if they improved their

restauranteurs are most likely to have the

made from the recycled milk poly bottles.

hygiene standards.

food and service they provide on their minds.

Director, Catherine Colton, explained that

But it is important to ensure the basics like

a chance meeting created awareness of the

owners in the flurry of keeping up with

clean, hygienic facilities on the premises are

initiative which the dairy, as a champion of

customer demands, is in fact of utmost

maintained. P&G Professional is committed to

sustainability best practice, immediately

importance in building repeat loyalty, according

helping businesses capture the value of clean

embraced: “We are very aware of the implications

to the findings. Based on just one unclean

and delivering the best customer experience

of our customers using plastic milk bottles and

area of a restaurant or hotel, 63% will question

possible. By developing innovative products

the ‘unintended consequences’ when it comes

cleaning practices elsewhere and 22% would

and systems that are simple to use, P&G

to disposing of single use plastic waste” she said.

leave immediately based on a negative hygiene

Professional can help streamline cleaning

“The figures are worrying with estimates that

experience. Even if a customer had an overall

practices to get the job done right the first time.”

nearly 40 million poly bottles are used in the

great experience, 66% would not return if the

WWW.PGPRO.CO.UK

UK every day and only 20 million of those are

Cleanliness, often overlooked by business

recycled. We all need to do more. This is a ground-

RPC bpi recycled products sponsors recycling conference

breaking symbiotic relationship and enables

RPC bpi recycled products was the headline

co-operative business relationships if we

equivalent in closing the loop on how plastic in

sponsor of RECOUP’s Plastics Recycling

are to rise to the challenge of issues such as

the dairy industry is used and recycled, giving a

Conference 2018, which took place on 27

‘extended producer responsibility’, the circular

‘second life’ to ‘single life’ plastic and encouraging

September at the KingsGate Conference

economy, and higher targets. This year’s

consumers and businesses to recycle more back

Centre, Peterborough. RECOUP, now in its 28th

RECOUP conference provided this platform.”

into the chain. Indeed, they can be used again

year, is the UK’s leading authority on plastics waste and resource management.

Stuart Foster, CEO, RECOUP, said: “It is only

our customers - who all have cleaning needs - to make a real difference. When restaurants and operators talk about ‘nose to tail’, this is the plastic

and again. We’re delighted to be offering the full

through our member and sponsor support

range of Delphis Eco’ cleaning products which are

that we are able to provide a conference which

highly effective, yet do not use caustic ingredients

conference. Mike Baxter, external affairs

brings the whole of the plastics recycling value

that are toxic to the environment. This relatively

director at RPC bpi recycled products, is one

chain together to discuss the issues facing the

small British producer has led the way and put big

of them. He said: “This year’s event had more

industry. The spotlight is certainly on plastics

brands to shame in the way they have pioneered

relevance than ever to all stakeholders. We

recycling and it continues to attract public

what was originally the UK’s first 100% recycled

face an unprecedented raft of new regulations

and media attention. This also presents great

packaging, made from single-use milk poly

and legislation which will dramatically

opportunities for the industry to collaborate

bottles. It’s a fantastic initiative and we are very

change the face of our industry and how we

for the benefit of all links within the plastics

excited to be sharing this opportunity with our

all operate. Everyone in our sector - recyclers,

recycling chain.”

customers, many of whom share our passion for

collectors, local authorities, brands, and

WWW.RECOUP.ORG/P/298/RECOUP-

best practice in sustainability.”

retailers - will have to establish new and more

CONFERENCE-2018

WWW.DELPHISECO.COM

Over 20 speakers took part in this year’s

10 OCTOBER 2018

WWW.CLEANINGMAG.COM

CLEANERS IN THE SPOTLIGHT Thank Your Cleaner Day™ 2018 Cleaning is one of the most important industries in the world yet is often undervalued by those who benefit from the service. Every day tens of thousands of skilled, hardworking cleaning staff are onsite to ensure premises, working and living environments are kept clean, safe and hygienic ensuring they are ready to go for the next business day. Originating in New Zealand in 2015, and now in its fourth year, Thank Your Cleaner Day™ is a global initiative for businesses all over the world to recognise the hard work of these often invisible cleaning heroes and to let them know they are valued and appreciated. Companies that are cleaned and maintained by cleaning contractors are joining together to support Thank Your Cleaner Day™. Why not join them and take this opportunity to thank the cleaners who are looking after your premises - after all, we all like to feel valued and appreciated. This year’s Thank Your Cleaner Day™ will be held on 17th October 2018, and there are plenty of ways for your business to get involved.

17 OCTOBER 2018

Find out how you can make a difference by visiting www.thankyourcleanerday.com, post your pictures and comments on social using #thankyourcleaner or tell us why your cleaner deserves special recognition by nominating them via our social media competition.

Kärcher is partnering with the CSSA and cleaning contractors to spread the word and encourage universal recognition on this day.

In partnership with

Kärcher has been supporting the Thank Your Cleaner Day™ project right from the start, from the development of the idea into the campaign that it is today. Kärcher makes the initiative public around the world and supports building service contractors to establish the Thank Your Cleaner Day™ for its customers. Various activities are taking place in companies in order to show appreciation and acknowledgement of their service. Over the years activities have included colourful events such as joint breakfasts, barbecues, and morning and afternoon teas for the cleaners. The feedback from the cleaning industry and the clients celebrating this day with their cleaning contractor has been very positive; Thank Your Cleaner Day™ becomes bigger every year. Seven countries took part in 2017, this year eleven countries are getting ready to showcase their cleaning industry. Information about the planned local activities can be obtained from Kärcher UK or online at www.thankyourcleanerday.com.

#THANKYOURCLEANER

WWW.THANKYOURCLEANERDAY.COM

MAKING A DIFFERENCE Do you have a cleaner that goes the extra mile? Tell us why they deserve special recognition and they could win a 5* overnight trip to London. Nominate online at: WWW.KARCHER.CO.UK/NOMINATEYOURCLEANER

C&M

INDUSTRY NEWS

VClean Life launched ‘to clean up the dry cleaning business’ VCLEAN Life, reported to be the UK’s first

formerly headed up operations at Aquascutum

entirely 100% green-cleaning facility, began

before founding a uniform and dry-cleaning

operations on 12 September in Watford,

business in 2001, which has now evolved to

marking the dry-cleaning industry’s shift to a

become VClean Life. He said: “Over the many

future without perchloroethylene (PERC). The

years that we’ve been in the dry cleaning

multi-million pound VClean Life hub is the first

industry, we realised that convenience and low

major facility in the UK to clean clothes using

pricing were critical to business success, but

state-of-the-art green technology that uses

that was at the expense of the environment.

mild, biodegradable detergents and outputs

This had to change. We knew that greener

company in the UK that can offer entirely 100%

waste water that’s nearly pure enough to drink.

options were available so we decided to bring

environmentally friendly, large scale, garment

genuine green cleaning to the masses. The

care, which also includes recycling water

gateway to the new green-cleaning revolution.

laundry sector has stayed stagnant for over 50

throughout the cleaning process.”

VClean Life is the brainchild of Nick Harris, who

years and it’s time for change. We are the only

WWW.VCLEAN.LIFE

The 11,500 square foot facility will act as a

Ballymena manufacturer invests £300k in HQ and R&D A Ballymena-based manufacturer and

with our in-house engineers to develop a

distributor of bespoke industrial cleaning

build suited to the customer and manufacture

machines has invested in the development of

a prototype for demonstration before

a multi-purpose site, creating new engineering

progressing to full production. We were

jobs, with support from Ulster Bank.

unable to locate a building that suited the needs of the business, so we invested and built

Carey Cleaning Machines, which has been

a facility that would best serve the company

trading for over 10 years, has made a £300,000

now and provide opportunity for future growth

investment in the purchase and development of a new site for its manufacturing and distribution centre in Ballymena which also features the company’s head offices, factory floor and R&D facility. The investment supported the creation

Pictured at the new Carey Cleaning Machines Ballymena facility are Conor McNeill, business development manager at Ulster Bank, and William Carey, managing director at Carey Cleaning Machines.

“Carey Cleaning Machines operates in a

and expansion.” Conor McNeill, business development manager at Ulster Bank, said: “We are pleased to support Carey Cleaning Machines as it

of a further two engineering roles, bringing the

niche market and is a solutions-oriented

continues to expand its operations and

company’s staff count to 10.

company,” said William Carey, managing

services. Investing in the local Ballymena area

Future-proofing the business through the

director at Carey Cleaning Machines. “We’re

and with increasing focus on the development

development of a dedicated innovation centre,

more than a third-party reseller of industrial

of new technologies and product innovation,

Carey Cleaning Machines is shifting focus to

cleaning machines. We create bespoke

the company has real promise to make its

the manufacture of new cleaning solutions,

cleaning solutions tailored to the individual

mark in both the UK and Ireland market and

technologies and bespoke cleaning machines

needs of each customer. The process begins

we are thrilled to support William and his team

modified to tackle new, more challenging

with an initial site survey where we work with

as they continue to build on ambitious growth

hazards and to address tightening health and

the customer to identify and outline their

plans in Ballymena and beyond.”

safety restrictions.

individual requirements. From there we liaise

WWW.CAREYCLEANINGMACHINES.COM

ICCA awards attract entrants from across sector THE Irish Contract Cleaning Association (ICCA)

a means of identifying leading service providers in

public-sector infrastructure. BCSS aims to build

Industry Awards - last held in 2014 - will be

the field. Independently appointed judge, Siobhan

lasting relationships with the contract cleaning

staged at lunchtime on Friday 19 October in the

Prout, is currently undertaking site visits and notes

industry, pioneering innovation and offering our

Round Room at the Mansion House, Dawson

that the cleaning standards of sites are high across

customers the best possible service, selection,

St, Dublin 2. The industry awards ceremony is

a broad category of buildings.

quality, and cost in use solutions. We wish all

Bunzl Cleaning and Safety Supplies (BCSS)

nominees the very best of luck and we look

and remains popular with members and

is the lead sponsor for the awards. Tom Dalzell,

forward to celebrating the contract cleaning

stakeholders. In previous years it was attended

managing director of BCSS, said: “BCSS are

industry successes with everyone attending on

by over 300 commercial contract cleaning

delighted to work in partnership with the ICCA

the 19th October.”

personnel, service providers and guests.

as lead sponsor of the upcoming industry

the biggest social event on the ICCA calendar,

The independently judged awards recognise

awards… These awards recognise and

Additional sponsors include Diversey, Karcher, Nilfisk, Workwear Experts, MG Hygiene,

service excellence in the contract cleaning

celebrate the vital role of professional contract

ICE, and Chemical Direct.

industry and provide a benchmark for quality, and

cleaning service providers in our private and

WWW.IRISHCONTRACTCLEANINGASSOCIATION.IE

12 OCTOBER 2018

WWW.CLEANINGMAG.COM

INDUSTRY NEWS

Star Platforms passes SafeHire audit

TC Security Services, part of TC

UK powered access company, Star Platforms, has successfully passed

not only been placed in the top 2%

its recent SafeHire audit, demonstrating its continued commitment to

of all SIA listed companies within the

providing safe and reliable equipment to its customers.

Approved Contractor Scheme in the

Launched in 2016 by the Hire Association Europe and Event Hire

TC Security comes out on top Facilities Management (TCFM), has

UK, it has also passed the ISO 9001

Association (HAE EHA), SafeHire aims to raise the standards across the

and 14001 management systems

industry and improve all areas of company operations from corporate

audits which came in to force during

social responsibility (CSR), quality management, health and safety,

September.

environmental management, and customer service standards. The SafeHire accreditation sits alongside Star Platforms’ ISO4001

C&M

The four-day visit by both auditors

David Tilley

involved full scrutiny of the TC Security

award, as well as silver FORS accreditation and CLOCS Standard the

Services operation and for the ACS audit included visiting both the

company recently received.

headquarters and satellite offices along with a mix of varied customers. Ian Mitchell, operations director,

Richard Grafham, group compliance manager for TC Security, said:

said: “We are delighted to once again

“The auditors were particularly impressed with the TC Security Services’

announce we have passed our SafeHire

training matrix and the new portal for its people. They also commented

audit. Star Platforms is committed to

on how our commitment to the audit process is amazing year on year.”

providing the highest level of service to

The Star Platforms team of directors standing in front of scissor lifts and a vertical boom.

WWW.CLEANINGMAG.COM

David Tilley, director of TC Security Services, said: “Our clients obviously

our customers, and this includes them

benefit from partnering with an organisation that not only has embraced

knowing the equipment they hire is not

and is performing to these new ISO standards, they also can have the

only safe for use but being hired from a

confidence that we operate consistently against so many pillars of

company committed to best practice and

industry best practice. I am immensely proud of this result which confirms

continually striving for operational and

our commitment to delivering the very best in the industry to our clients

performance improvement.”

through our great security officers.”

WWW.STARPLATFORMS.CO.UK

WWW.TCFM.CO.UK

OCTOBER 2018 13

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SPECIAL REPORT

Why servitisation is important in the cleaning equipment industry Paul Black, CEO at sales-i, reports. Like any other major innovation in the

SERVITISATION - a concept that not many people understand yet - is one of the newer business

industry, servitisation generally demands that

terms that you need to know. Essentially, it’s the

you move to a more technology-centric model.

process of bundling customer service packages

On a practical level, you’ll need to have sufficient

with products to add greater value. Or, in other

means of communication, to resolve issues from a distance and you’ll need to be able to

words, it means to go ‘beyond’ selling and provide value-added services to customers. Typically,

Paul Black

push information to employees, suppliers, subcontractors and customers. On a more detailed

servitisation accompanies the selling of a traditional product - but if the service is valuable

value-added services is therefore an essential

level, you’ll need to leverage predictive analytics

enough, it can simply replace the product itself.

competitive differentiator, especially when

so that you can anticipate future problems and

you operate in a very crowded market. Value-

you’ll need consumption monitoring tools,

by overlaying additional services is something

adds can be as simple as equipment training

so that you can continue to create customer-

that progressive business leaders in other sectors

and maintenance services, but these are also

specific service offerings. The technologies

have offered for some time. For example, in the

relatively easy for competitors to replicate.

needed to do all of these things are increasingly

medical industry, GE’s healthcare division offers

Constant innovation is key.

accessible and the sooner your company moves

The idea of increasing the worth of a product

to using them, the better.

the service of installing its large medical devices throughout a whole hospital, and offering post-

Improved customer relationships

installation performance maintenance and

In the traditional world of production and

Ending undercutting practices

monitoring. In the automotive sector, Mercedes

manufacturing, products were designed and

Many cleaning equipment companies often

announced its foray into servitisation earlier this

made, then placed in a showroom in anticipation

undercut their competitors. Whilst this might

year with its app-based vehicle hiring service

of a sales transaction. The reasoning behind the

result in short term sales gains, it’s detrimental to

called Collection.

product’s design and invention was informed by

the wider industry as it brings down the overall

customer trend analysis, innovation was centred

price of products. By moving to a servitisation

is becoming a no-brainer: if clients are paying for

around product features, and satisfaction was

model, the industry can stop this practice

a significant, long-lasting asset, the management

recorded by aftersales surveys. The aim was to

altogether, and instead, focus on upselling

of that asset is the logical next step.

fulfil orders on time, at a reasonable cost, so

services that benefit the customer and ultimately

that the customer was kept happy - albeit at a

benefit the industry as a whole, by avoiding

distance. But this changes with servitisation.

practices that devalue products.

So, thanks to the progression of technology, it

Cleaning supplies and equipment manufacturers taking a servitisation approach will see several benefits: enhanced revenue,

Servitisation promotes more strategic

better margins, sustainable business growth,

customer relationships. With advanced services,

Efficiency of distribution

and predictable income streams. But there

the focus is the customer’s own business

The key challenge lies not only in innovating new

are other, broader benefits to moving to the

processes, and the manufacturer provides

services, but also in optimising their delivery.

servitisation model.

offerings that target their efficient and effective

In the supply chain, the speed and efficiency of

delivery. Not only does this go a long way to

distribution is essential, so the businesses that

Getting ahead of competitors

keeping customers long-term, but it also helps to

can perform best in this area will undoubtedly

The entry of large online merchandisers like

foster relationships and get direct feedback that

have better customer retention rates. Again,

Amazon has forced companies in the cleaning

can inform your business plans.

technology can be a huge boon here - if you can harness the latest innovations to rival or even

industry to embrace servitisation, because the commoditisation of products has since become

Digitisation of relevant information

surpass the speed and convenience offered by

an increasing challenge. The ability to provide

There is a huge amount of data that can be

large merchandisers, it could have a huge impact

associated with assets you are selling that used

on consumer choice.

to be paper-based in spreadsheets, drawings

14 OCTOBER 2018

What does servitisation represent overall? It

and other information on paper. This makes

represents that in the future, suppliers within

it hard to collate, transfer and make sense of

the cleaning industry will need to focus less on

this data, which you need to do if you want to

selling just their products, and instead focus

put it to good use when working on your future

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encouraged to realise that segregating food waste helped them to better understand issues like portion sizes and stock control. Earlier this summer, we worked alongside a specialist cleaning company at the inaugural Fever-Tree Championships, the prestigious ATP 500 tennis tournament held at The Queen’s Club in the heart of west London. It was the first time we had provided waste management services for the event and the owners, the Lawn Tennis Association (LTA), embraced our suggestion of introducing segregated food waste. The venue had a formal restaurant providing a table service lunch menu and afternoon tea, a terrace bar and a café offering more casual dining. Ten x 23 litre food waste caddies were WWW.CLEANINGMAG.COM

installed for use in back-of-house kitchens and when full, these were emptied into 20 x 120 litre food waste bins, specially designed for food preparation areas. To help encourage participation, catering staff were given practical tips and advice on how to segregate food waste. During the tournament, an average of 10 food waste bins a day were collected and immediately replaced with clean bins, making sure it was a seamless service for the busy caterers. Not only did this help to reduce the weight of the general waste containers, but it also offered a greener approach as all the food waste we collect is sent to anaerobic digestion (AD) facilities. There, naturally occurring organisms break the waste down to produce

C&M

biogas, which is then converted into renewable electricity and fed into the National Grid; in addition to producing fertiliser which is used for agriculture and land regeneration. In addition, because our vehicle fleet is certified CarbonNeutral, all our collections avoid adding to a customer’s carbon footprint, something the LTA was pleased to acknowledge. These are just two examples of how we help customers and cleaning companies to take a greener approach and save money, so ahead of the Christmas rush, if you would like to find out more about our food waste collection service, please contact: sales@grundon.com or call us on: 01753 686 777. WWW.GRUNDON.COM OCTOBER 2018 19

C&M

BCC COLUMN

As easy as ABC…D Kim Phillips, chair of the Association of Building Cleaning Direct service providers, reports. THE ABCD is the Association of Building

to support and work with local authority

remaining competitive, the association will

Cleaning Direct service providers, and its

members, and have a vital role in helping to

this year be carrying out an important piece of

develop equipment and consumables to

members are local government cleaning

assist with the ability to compete in a

managers along with a number of

fiercely competitive industry.

industry suppliers. Established in

ABCD has very close links to

1989, we’ll be celebrating our 30th anniversary in May 2019 with a

APSE (Association for Public Service

special annual general meeting

Excellence) and BICSc (British

to be held as part of a luncheon for members at the House of Commons - a

research. Members are being surveyed as the ABCD compares and contrasts data on matters such as DBS procedures, wage rates, equipment costs, and staffing ratios to enable members to benchmark themselves with others. In addition, a large part of the association

Institute of Cleaning Science). We’ve

benefit is the peer assistance to support members,

also been among the very early members

when taking on new activities which have become

fitting venue for such an occasion, as so many

of the British Cleaning Council and provided

‘the norm’ for cleaning service managers. In

of the changes that our local authorities have

directors (and a chairman) who have helped to

1989, typically a head of cleaning service would

been dealing with, begin in this very building.

shape BCC policies and ensure that public sector

be precisely that. Nowadays, as services have

workers involved in the industry are represented.

continued to be combined under one umbrella,

This started with the introduction of compulsory competitive tendering (CCT) which

The association has continuously changed as

that same manager will often be found managing

rewrote the ethos of service provision for

the requirements of the industry have evolved

a packaged provision from school crossing

cleaning and many other services, up to present

from a more technical, policy and procedure

patrols to crematoriums and cemeteries, and

day. For the past seven years of austerity, these

discussion to looking at the expectations of the

sometimes catering as well. Time, perhaps, to be

service providers have had to make savings,

‘customer base’. For example, the 2017 conference

acknowledged as facilities managers?

and if possible produce surpluses - it’s been a

had a presentation from a business manager of a

challenging time.

large multi-academy trust stating her expectations

years of commercial management experience

when tendering for cleaning services.

from the days of CCT and turnaround sections

Going back to its origins, the main purpose of the ABCD was to allow members to meet and

The changing face of local authorities has

The cleaning services managers are using the

to become a valuable income generating asset

network to share ideas and good practice. CCT

seen the increased dependence on income

to councils. It’s been a challenging journey,

provided the impetus for cleaning managers to

generation, hence the need for a healthy return

but one that’s brought new creative thinking

set up the association.

from all traded services. Cleaning services are

and ways of working that would not have been

at the forefront of this effort, and some councils

dreamed of when the association was set up all

attracted a variety of speakers on subjects

which, at the height of austerity measures,

those years ago. Quite a journey…

dear to the hearts of local authority cleaning

closed any departments which were not

ABCD is a member of the British Cleaning Council.

managers striving to compete with private

required by statute, are now realising that these

Any views expressed by council members are not

sector cleaning companies, and to learn about

trading services can be a lifeline in bringing in

necessarily shared by the BCC itself.

initiatives that can improve efficiencies.

much needed funds.

WWW.BRITISHCLEANINGCOUNCIL.ORG

Each year the annual conference has

Our supplier partners have continued

To assist members in the challenge of

TWITTER: @BRITISHCLEANING

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20 OCTOBER 2018

WWW.CLEANINGMAG.COM

MAKING A MARGIN - A CONTRACTOR’S BLOG

C&M

TFM versus single contractor Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports. TFM (total facilities management) contracts have always been a feature of the cleaning industry, but in 2018 I’ve noticed a growing number of them awarded by organisations who, on previous occasions, might have let contracts for the individual services separately. The public sector in particular seems to be following this trend, combining cleaning with security, maintenance, catering and, in some cases, M&E services. Local authorities have led the way, with universities following suit. If it’s cost efficiency that’s driving this consolidation, then it’s not good news for single service cleaning contractors with ambitious growth targets. But it also raises the question: “What are the benefits of using a dedicated cleaning supplier versus a TFM solution?” After all, an awful lot of cleaning in the UK is done by dedicated cleaning suppliers: city centre offices, the nation’s schools and colleges - they’re cleaned in the main by reputable single service contractors with an annual turnover probably less than £15 million. I asked myself why this is the case and

forthcoming in a TFM company. This makes it easier to sit down with us as strategic partners and discuss efficiency savings. The chances are we’re much keener to retain the business. Innovation: We’re innovative and more likely to introduce new specialised equipment to the contract, especially if we’re locally based and maintain equipment off site that we can use across more than one client specialist deep cleaning, for example. Making the best of IT: Nowadays, the best contractors all use mobileenabled contract management software, meaning that our field managers can complete key customer-facing tasks like quality audits on mobile devices and despatch the results over to clients immediately afterwards. To be fair to TFM providers, there is a place for them. If you’re a facilities manager running a complex portfolio of sizeable buildings around the country with multiple services to manage, then you’ll not be looking to source dozens of cleaning, catering, security, and maintenance contractors to meet your needs - I

eventually I narrowed it down to a few key factors: Specialism: We’re specialists at what we do. We understand how to design an output spec that delivers constantly high cleaning outcomes rather than simply telling a cleaner to clean something so many times a week. Supply partners: We bring networks of vetted, insured and reliable supply partners to cover the ‘ancillary’ services - window cleaning, pest control, washroom hygiene, etc. High level contact: We generally offer a higher level of contact, usually at director level, than is likely to be

get that. In fact, as far as cleaning’s concerned, there are very few contractors with national coverage, despite what they claim. But if you’re free from these constraints, then why not enjoy the advantages a dedicated cleaning company can bring. As a typical cleaning contractor, I certainly can’t compete with a TFM company on price, but by bringing our technical expertise to bear we’ll aim to outshine them on service. It’s to the credit of so many FMs, managing agents and procurement officers nowadays that they recognise this. WWW.SOCLEAN.CO.UK WWW.FLUSHHYGIENE.CO.UK

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OCTOBER 2018 21

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04/05/2018 17:34

C&M

HEALTHCARE ESTABLISHMENT & HOSPITAL HYGIENE

Sepsis: how great is the threat? The number of sepsis cases recorded in England’s hospitals are on the rise, according to experts. Liam Mynes from Tork manufacturer Essity looks at the facts and considers the role that hand hygiene has to play in helping to control this growing threat to our health. SEPSIS appears to have emerged out of

procedure, after any exposure to body fluid,

nowhere. Until fairly recently most of us would

after touching a patient, and after touching the

have considered MRSA or C.difficile to be

patient’s surroundings. Sepsis is frequently underdiagnosed at

the biggest threats to our health in terms of hospital-acquired infections. But cases of sepsis

an early stage when it is still potentially

- some of them fatal - are increasingly cropping

reversible according to WHO. Early diagnosis

up in the news. So, why has this condition

and appropriate clinical management such

only relatively recently come to light? And how

as optimal antimicrobial use and fluid

worried should we be?

resuscitation are crucial to increase the likelihood of survival.

The term ‘sepsis’ was actually only coined

Wound care also plays a decisive role in the

in 1991 when an international panel of health experts agreed that the word should apply to

prevention of sepsis since any break in the

any condition resulting in organ dysfunction

skin may allow bacteria to enter and cause an infection. This is particularly the case where

due to the body’s response to an infection. Sometimes wrongly classified as blood

with improvements to the way in which the data

a high-risk patient with a weakened immune

poisoning, sepsis is described by the NHS as a

is being recorded.

system is suffering from a chronic wound.

rare but serious complication of an infection. It

Meanwhile, other factors believed to be

All wounds should be monitored for signs of

can occur in any part of the body and can lead

impacting on the rise include an ageing

infection and cleansed thoroughly between

to multiple organ failure if left untreated.

population, a growing antibiotic resistance and

dressing changes.

In April 2018, NHS watchdogs warned that patients were dying of sepsis because ill-trained

the ever-increasing pressures on the NHS. In the light of this enhanced focus on sepsis

Meanwhile, other vital steps are being taken to raise awareness of sepsis and

staff were unable to spot the signs. These

in recent years the World Health Organisation

focus the attention of medical staff on the

include chills, shivering, a raised heartbeat,

made it the theme of its ‘Save Lives: Clean Your

condition. The Intensive Care Society has

dizziness, nausea, vomiting, slurred speech,

Hands’ campaign in May this year. WHO called

launched a campaign to encourage a greater

severe muscle pain, breathlessness, and a

upon healthcare workers to adopt its ‘Five

understanding of sepsis in order to reduce the

mottled skin.

Moments of Hand Hygiene’ and asked facilities

number of preventable deaths. Working with

and health ministries to make hand hygiene a

the UK Sepsis Trust, the society is calling for the

quality indicator in hospitals.

better recording of sepsis cases in hospitals.

According to the World Health Organisation, sepsis is estimated to affect more than 30 million people worldwide each year and

We at Essity backed the WHO campaign by

NHS Improvement is also urging all trusts to

potentially leads to six million deaths. And in

launching our own three-step call to action.

use a scoring system designed to ensure that

the UK at least, the threat appears to be on the

Together with our brands Tork and Leukoplast,

acutely ill patients receive immediate help.

rise. Chief executive of the UK Sepsis Trust, Dr

we introduced a ‘Think hygiene. Act to prevent.

Procedural changes mean that ambulance

Ron Daniels, claims the numbers of cases in this

Care for patients’ campaign to support the

teams now alert hospitals of incoming sepsis

country are estimated to be rising by between

‘Save Lives: Clean Your Hands’ message.

patients as they routinely do with heart attack

10 and 13% a year.

Hand hygiene alone is thought to be able

and stroke patients. Extra commissioning

to reduce up to 40% of healthcare-related

incentives have been put in place in hospitals to

quoted by Professor Brian Jarman, director of

infections. However, WHO’s own research

reward good practice in sepsis care. And a new

the Dr Foster research unit at Imperial College

suggests that 61% of healthcare workers are still

alert system that works by constantly analysing

London. In August 2018 he reported that 15,722

not adhering to best hand hygiene practices.

a patient’s temperature, pulse rate, blood

deaths from sepsis were recorded in England

By applying WHO’s ‘Five Moments of Hand

pressure, and level of consciousness is being

during the 2016-17 period, either in hospital

Hygiene’, healthcare professionals can make a

trialled by doctors at Cambridge University

or within 30 days of discharge. And when

difference and perform hygiene at appropriate

Hospitals. The findings are recorded on hand-

compared with the 2014-15 figure of 11,328,

times. Introduced in 2009 to reduce the burden

held devices carried by medical staff who

this represents a rise of more than 38%. Actual

of healthcare-associated infections, WHO’s

are alerted via a text message if observations

figures are hard to quantify, however, since

‘Five Moments of Hand Hygiene’ state that

suggest the presence of sepsis. So far the trial

some sources claim the apparent rise is partly

staff should wash their hands before touching

has been a success and has led to a seven-fold

due to an increasing awareness of sepsis along

a patient, before carrying out any aseptic

increase in the number of patients receiving

Even more worrying figures have been

22 OCTOBER 2018

WWW.CLEANINGMAG.COM

HEALTHCARE ESTABLISHMENT & HOSPITAL HYGIENE

Healthcare benefits from hands-free mopping

C&M

Freedom To Clean Battery driven cleaning that offers greater mobility and ﬂexibility

WHEN it comes to mopping, the time spent in reviewing the options is time well spent. Whatever the application, it is imperative to select the correct mopping kit and mop design to suit the individual requirements. The type of floor to be mopped, the frequency of floor maintenance, and the ease and suitability of mop use are all crucial in the selection process. Selecting the right mopping MopMatic mop preparation system from Numatic allows operators to have an almost constant supply of clean, uniformly impregnated mops to carry out the task in hand, hands-free. Whether the need is for cleaning or disinfecting or a combination of the two, solution becomes particularly

uniformly prepared mops leave

important in the healthcare sector,

nothing to chance.

where infection-control is an

Available as a stand-alone

utmost concern, and extensive

module or an on-trolley system,

thought must be given to the user’s

and in a range of colours for

safety in using the system. The

full colour-coded area control, the MopMatic system has been developed to suit a wide-range of cleaning regimes. All customers

complete package including wet

Battery driven cleaning offers greater freedom and mobility as well as providing a safer environment as cable trip hazards are eliminated. Productivity is increased as the cleaning radius is unrestricted plus no need to change sockets for uninterrupted cleaning.

or dry vacuums, floor care and

Nilﬁsk has introduced the Freedom To Clean range:

have different needs, which is why Numatic provides a service catering specifically to the healthcare sector, providing the

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• Interchangeable batteries and chargers ﬁt all machines • Continuous cleaning as charging time is shorter than machine runtime

Continued from Page 22. life-saving drugs. Sepsis is a frightening prospect

awareness, better training, enhanced wound care, and

and a threat to our health -

greater attention to hand hygiene

particularly that of vulnerable

we can all help to reduce the risk

hospital patients. But with

it poses.

a combination of improved

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Tel. 01768 868995 · mail.uk@nilﬁsk.com · www.nilﬁsk.co.uk Search NILFISK UK

OCTOBER 2018 23

C&M

HEALTHCARE ESTABLISHMENT & HOSPITAL HYGIENE

7 reasons to implement a rapid response cleaning regime Rapid response cleaning is critical when it comes to effective maintenance in the healthcare sector. Kelly Brierley, key account manager at Robert Scott, takes us through her top reasons why facilities should implement a rapid response microfibre cleaning system as part of their maintenance regime. 1: Reduce your risk of slip and trip hazards

2: Save time with a quick-drying system

stock. As mentioned earlier, microfibre also

Slips, trips and falls are among the most

In order for rapid response cleaning to be

requires very little water, making it a more

common causes of accidents and injuries in

its most effective, it is important to choose

sustainable and environmentally-friendly

the workplace, and often occur as a result of

the right materials for the job at hand.

cleaning method. Microfibre has been

improper cleaning processes. By developing

Microfibre is by far the most effective material

proven to remove over 99.9% of dirt and

a rapid response regime with a product such

for immediate cleaning of healthcare and

bacteria, while traditional systems often only

as microfibre, which provides quick-drying

hospital environments with heavily trafficked

remove 60%. Microfibre also removes dust

results and in most cases requires only water,

areas. Microfibre mops and cloths are

completely leaving no cleaning films behind

healthcare facilities can significantly reduce the

designed to clean surfaces without the need

and therefore ensuring surfaces stay cleaner

risk of potential wet floor hazards or slippery

for chemicals which means that cleaners

for longer.

surfaces caused by detergent residue. Janitorial

can improve sustainability and dramatically

staff should develop a delivery protocol for

reduce costs, while eliminating the need for

5: A system that suits you

their rapid response regime - trolley and

certain chemicals and excessive amounts of

The nature of the location will determine

caddy systems are an effective way to ensure

water. A damp microfibre mop pad will dry

the cleaning system that is required. For

employees are able to travel to the incident

in approximately two minutes, whereas a

example, a hospital will need to use a

location with the necessary tools without

traditional cotton mop could take upwards of

disposable system in certain areas to reduce

risking their own safety by carrying equipment

10 minutes.

cross-contamination risk. Therefore it is good practice for your janitorial team to

on their person. 3: Minimising disruption

conduct regular walk rounds of the facility to

As part of a rapid response regime, staff need

determine which areas would require which

to consider how they can minimise disruption

system as in either of these circumstances

to public areas as these are the most

itâ&#x20AC;&#x2122;s important to ensure you have the right

common locations for slip and trip hazards. It

tools for the job. Using a trolley or caddy

is worth considering how you will cordon the

system will allow staff to transport cleaning

area - high visibility signage, cones or tape -

equipment to the location quickly and safely.

and how long the signs are required to stay in

Storing the right cleaning equipment in an

position. By using suitable products, such as

easily accessible location for each area will

quick-drying microfibre, youâ&#x20AC;&#x2122;re able to clean

also help to minimise response time.

the affected area quickly and could even use a double-sided mop pad to clean and dry

6: An effective method for daytime cleaning

in a short space of time, causing a minimal

Any rapid response regime must be effective

amount of disruption. The fuss-free nature

for use during the daytime as this is when

of microfibre also means janitorial staff are

accidents are most likely to occur during times

able to respond quickly as less preparation

of higher footfall, and where a microfibre mop

is required, so any affected areas can be

and cloth system can deliver further benefits as

cleaned in a matter of moments.

it enables cleaning without the need for noisy machinery such as vacuums and polishers.

24 OCTOBER 2018

4: Reducing biproduct waste

Facilities where excess surface water is a

Another benefit to using microfibre as a rapid

potential hazard, such as in bathrooms and

response material is its ability to significantly

wet room areas, could also benefit hugely from

reduce waste. Microfibre mops and cloths

implementing a microfibre rapid response

can be washed and reused time and time

regime as certain products can be used to clean

again, minimising the need for volume of

and dry instantly. WWW.CLEANINGMAG.COM

HEALTHCARE ESTABLISHMENT & HOSPITAL HYGIENE

C&M

7: Health and wellbeing for the whole team

mops - ideal for rapid response spot cleaning.

By implementing microfibre products to a

The interchangeable pads save time, reduce

rapid response protocol there are numerous

laundry costs and halve stock. This product

benefits for the health and wellbeing of your

also comes equipped with a holdall that can

staff. The lightweight nature of the material, and

be used to store, carry new and used mops,

the modern design of most microfibre mops,

spare handle and other cleaning accessories.

significantly contribute to reducing the risk of strains or injuries from heavy lifting, and by

2: Microspeedy microfibre system. This

using a trolley or caddy system you ensure that

is a complete flat mopping system with a

staff are able to respond quickly and safely to

professional folding break-frame that’s impact-

affected areas with the necessary equipment.

resistant and highly durable. It’s designed

As well as this, reducing or eliminating the

for use with flat mop heads with easy to

need for some cleaning chemicals and

use ‘eyelet and flap’ fittings, combined with

hazardous substances by using microfibre, will

aluminium handles and 20-litre King Speedy

dramatically reduce the risk of skin irritations or

mopping combo bucket.

more long-term health implications that can be caused by use of these products. If you’re considering introducing a rapid

3: Rokleen microfibre system. This trolleybased cleaning system consists of a core

response cleaning regime, here are some of my

range of products that can be tailored to

key product recommendations:

suit the customer, designed to reduce cross contamination and maximise cleaning

1: Stream double-sided microfibre flat

standards across site. The trolleys are

mop. This unique magnetic mop head

also compact in size for easy storage and

allows users to clean with two mop faces and

manoeuvrability.

interchange without the need to touch dirty

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C&M

HEALTHCARE ESTABLISHMENT & HOSPITAL HYGIENE

Moonbeam3: making light work of infection prevention MOONBEAM3 from Diversey delivers

and for frequently-touched, hard-to-clean

powerful UV-C light to provide fast broad area

surfaces and intricate equipment. It can be

disinfection of high-touch surfaces in hospitals

used in patient rooms, operating theatres and

and care homes in as little as three minutes.

bathrooms and on patient care equipment,

This is claimed to be much faster than fogging

keyboards, monitors, and workstations. Moonbeam is quick and easy to use with

and almost twice as effective as traditional cleaning and disinfection alone in destroying

push-button activation and short operating

the pathogens that cause healthcare

cycles. Its three articulating, light-producing

associated infections.

arms can be positioned independently to target light efficiently and closely onto

UV-C penetrates and destroys the DNA in the cells of pathogens such as viruses, bacteria

surfaces to be disinfected. This unique design

and spores which stops them multiplying and

allows it to be used in more places while its

causing infections. This means Moonbeam3

high-efficiency dosing increases speed which

offers facilities a completely hands, chemical

reduces labour and operating costs. Periodic

and fume-free way to complement existing

maintenance is limited to bulb replacement,

processes with safer high-performance

with no tools required.

disinfection. The device is ideal for surfaces

WWW.DIVERSEY.COM/UV-DISINFECTION/

accidentally missed during regular cleaning

MOONBEAM

Keeping hospitals clean… and green Mark Jankovich, CEO of Delphis Eco, reports on new advances in ensuring hospitals are not only clean but green. HARMFUL and toxic cleaning chemicals are

for the same cost, they can use all-natural

increasingly coming under scrutiny in the

products which can help reduce skin irritation

media for the unintentional consequences to

and other potential medical issues, delivered

health and environment. And don’t let’s forget

in containers that are helping our environment

the individuals who use them day in and day

not causing further damage?

out across multi-sites - a hospital is a good case in point. And with headlines never far away in respect

Sustainability and ecologically sound cleaning products look set to become

recycled plastic - which is believed to be a ‘UK

increasingly important across the NHS. Let’s

first’ and several years ahead of all competitors. By presenting products in packaging which

of hospital infections leading to life threatening

dispel the myth that sustainable cleaning

complications, it is important that trusts and FM

products do not work. Technical advances

gives ‘second life ‘to ‘single life’ plastic (in

teams truly understand that harsh, damaging

mean that today’s eco-cleaning products are

addition to the product being formulated from

and toxic cleaning chemicals are not necessarily

fiercely effective in tackling germs and bacteria

all-natural chemicals), it means that it is a

the answer and simply lead to environmental

in a way that leaves no room for doubt.

double win for contracts and sites who pride

challenge, unpalatable waste and potential (as

Take our own range of washroom, floor and

themselves on a sustainability value. Increasingly, it’s not just about the cleaning

yet unresearched) harm to the user after long

kitchen products which are made from all-

term exposure.

natural products and, moreover, produced here

products themselves, it also about how we

in Britain. Not only are they sustainable in their

use plastic and packaging and how we bring

to use caustic and harmful chemicals in its

use (no caustic abrasives) but the sustainability

products to market. We are proud to have

cleaning (whether in house or outsourced)

piece has moved a step further on and all Delphis

‘closed the loop’ and would now encourage

delivered in single use plastic containers when

Eco products are packaged using 100% HDPE

procurement in the public sector to vote from

We would ask why a hospital would want

26 OCTOBER 2018

WWW.CLEANINGMAG.COM

HEALTHCARE ESTABLISHMENT & HOSPITAL HYGIENE

the ground with their buying decisions. The extensive range offered to cleaners is

developed for its environmental properties, but

and 99% of the planet’s seabirds have already

with no loss in effectiveness when it comes to

eaten plastic. What better place for the NHS and local

doing the job in hand.

phosphate free and contains no or very little

trusts to lead by example? Today, the NHS can

Trusts may be aware of the facts. There

VOCs, which are some of the most damaging

C&M

contents historically found in cleaning

are more than eight million tonnes of plastic

go clean and green - supporting its quest to

chemicals. All the company’s products are plant

dumped in the sea every year. And, according

improve cleanliness and hygiene on a day to

based, ecological and readily biodegradable,

to the Ellen McArthur Foundation, there will

day level.

yet proven in tests. Every product has been

be more plastic than fish in the sea by 2050,

WWW.DELPHISECO.COM

The importance of floor hygiene within healthcare ROTOWASH has over 30 years of floor cleaning

a gravity fed water system. Used in a back

the user to successfully clean small, difficult to

experience to its name, and products range

and forth motion, these machines provide

reach areas right up to large open spaces.

from single and dual pass machines as well

excellent deep cleansing results.

The twin cylindrical contra-rotating brushes that are incorporated in Rotowash

Rotowash machines can be used for

as various accessories, designed to deal with the most challenging of floors. ‘Single

cleaning multiple types of hard floor surfaces

machines are housed in a high grade, strong

pass’ machines are best described as having

and carpets. These machines will produce

aluminium casing. All machines have simple

frontally located water-jets. This allows the

a high-quality wash that scrubs and cleans

to attach transport wheels which make them

cleaning process to be completed in one pass.

surfaces whilst allowing them to dry in a

easier to manoeuvre and quickly move to

The ‘dual pass’ range of machines have a

matter of minutes. The company manufactures

different locations.

combination of contra-rotating brushes and

machines in a wide range of sizes, allowing

WWW.ROTOWASH.COM

Versatile, reliable solutions

Extraclean

Carpet and upholstery extraction cleaner with ‘microencapsulation’ and odour neutraliser

Our in-house laboratory continuously develops and refines a range of solutions to help you work more efficiently and effectively. From cleaners and deodorisers through to spotters and protectors all our solutions are designed to work effortlessly in today’s demanding commercial cleaning environment. prochem (versatile)_half page.indd 1 WWW.CLEANINGMAG.COM

Fresh Breeze

New technology with ‘micro-encapsulation’ formula and odour absorber

Neutra-Soft

All-in-one carpet extraction cleaner and deodoriser for urine contamination

Ink Solv

Water-based microemulsion spotter for ink, nail polish and adhesive

Fluoroseal CF

Water-based ‘cationic’ durable protection for carpets and upholstery

Contact your local distributor for demonstrations and special offers.

Tel: 020 8974 1515 www.prochem.co.uk 29/05/2018 15:55 OCTOBER 2018 27

C&M

HEALTHCARE ESTABLISHMENT & HOSPITAL HYGIENE

High-tech cloths help halt spread of infection Demand within the healthcare sector continues to grow for cleaning materials that are costeffective yet maintain performance quality. Central to this is high-performing microfibre, which restricts the spread of infection. James Taylor, marketing director for EMEIA (Specialities) at Berry, looks at how technology has enabled the development of advanced materials that can remove harmful bacteria without the use of chemicals. TODAY’S sophisticated production processes

However, persisting concerns over microbial

are enabling the manufacturers of cleaning

resistance to antibacterial solutions has led

materials to transform the humble cloth

facility managers to seek alternative methods of

into a highly effective weapon in the fight

cleaning and sterilisation. The development of

against the spread of healthcare acquired

high-quality microfibre is one element which is

infections (HAIs). Controlling infection is a

playing a key role in improving hygiene routines

major priority throughout the healthcare

across healthcare and beyond. Splittable microfibre has the ability to lift

sector as a whole - hardly surprising when

up, bacteria remain trapped within the fibres of the cloth until it is rinsed or discarded.

you consider that according to the World

pathogens from a surface and trap them

Healthcare Organisation, HAIs are responsible

within the cloth until it is rinsed or discarded,

for around 37,000 deaths every year in Europe

eliminating the danger of spreading germs onto

[2]

alone, accounting for an estimated 16 million

the next area to be cleaned.

without the use of chemicals - and spread 0%

extra days spent in hospital, all of which has a

In tests, the highest quality microfibre cloths were found to remove 99.99% of pathogens

of bacteria onto the next area to be cleaned.

knock-on effect on the economy, with around

Divide and conquer

Disposable microfibre cloths eradicate the

€7 billion per year being lost.

Production processes have evolved since

danger of cross-contamination, saving time

microfibre was first introduced into cleaning

and money. The same technology can now be

approximately 20% of all cases, illustrating the

regimes. Low-cost cloths containing as little as

applied to floorcare, thanks to the introduction

need for hospitals and other care facilities to

25% microfibre are available - but, they do not

of disposable mops. The Microfibre Floor Mop

adopt rigorous cleaning regimes in order to stem

come close to matching the performance of

range from Chicopee - a brand of Berry - is an

the spread of viruses such as MRSA. Research

their high quality equivalents.

alternative to traditional string mops or heavy

Poor hygiene routines are to blame for

[1]

found that 93% of laundered cloths used to

Generally speaking, the higher the microfibre

microfibre pads, boasting the ability to remove

clean hospital rooms contained bacteria that

content - and the finer the fibres themselves

99.99% of microbes without the requirement for

could result in healthcare associated infections

- the more effective the clean. Standard

expensive, time-consuming laundry.

(HAIs). Typically, laundering practices were not

microfibre measures between 0.7-1.0 decitex,

robust enough to remove all germs present on

making them around one third the diameter of

Further benefits

materials; even microfibre cloths were found to

a cotton fibre, and can hold up to seven times

Standard laundering practices may be unable to

still contain bacteria. The same tests revealed the

its weight in water. While cotton is soft and

completely remove potentially harmful viruses

staphylococcus virus (MRSA) survived for up to 21

inexpensive, it pushes dirt and germs around

from cleaning materials. Switching to disposable

days on traditional cloths, which meant it was in

on the surface rather than picking them up, and

cloths and mops removes the need for this time-

danger of being spread onto the next surface to

can be prone to harbouring odours.

consuming process, freeing up resources.

be cleaned. With this in mind, the temptation may be to turn to chemicals to eradicate bacteria.

Synthetic microfibre can be split into even

In addition to delivering a superior hygiene

finer fibres to achieve an advanced performance

performance, top-quality microfibre reduces

while retaining a soft, supple texture. Berry uses

linting, making it suitable for cleaning sensitive

high pressure water jets, in combination with

electronic devices and touchscreens which

patented APEX technology, to split the fibres to

must remain dust and bacteria-free, but may be

offer superior surface coverage and maximise

damaged by harsh chemicals.

the capillary action.

WWW.CHICOPEE.COM

For those unfamiliar with exactly how

28 OCTOBER 2018

this method of mechanical cleaning works,

[1]

microfibres are positively charged whereas dirt,

of Infection Control 41 (2013) 912-5

dust and microbes are negative and are naturally

[2]

attracted to the fibres like a magnet. Once picked

carried out in the UK, June 2014.

Laura Y. Sifuentes PhD et al, American Journal Chicopee’s Microfibre Light, in biolab tests

WWW.CLEANINGMAG.COM

C&M

SPECIAL REPORT

A 5D view of washroom hygiene Caroline Stanley, head of marketing, UK, Kimberly-Clark Professional, reports. WORKPLACE washrooms are a little bit like sporting referees - if you don’t notice them, they’re probably keeping everyone happy. If people keep thinking about your washrooms, it’s almost certainly not a good thing. Great employee workplace experience [1] is acknowledged as the foundation to heighten employee engagement: attracting and retaining the best talent whilst maximising productivity. 91% of corporate real estate leaders said the physical workplace is a fundamentally important or critical factor in securing superior workers and enhancing their wellbeing [2]. Research suggests that some 73% of the business community believes that a poor washroom equals poor facilities management . On the flip side, a positive washroom

[3]

experience can significantly improve how users view their own business leadership and the

Washroom 5D [4]. At any given point, one or

studies have found that jet air dryers can

facilities management.

more of these dimensions might need more

increase the bacteria on fingers by up to 42%.

In order to avoid potential problems,

When you take into consideration that nearly

attention. Poor washroom hygiene can expose

organisations need to ensure they evolve the

employees and guests to microbes that can

95% of adults do not wash long enough to

washroom so it becomes a key business asset.

cause sickness, which can have a serious

thoroughly clean the bacteria and viruses from

When designing, running and maintaining

impact on business productivity.

their hands [5], the avoidable risks we are all

a washroom, Kimberly-Clark Professional

It is also the responsibility of facilities

taking become really worrying. Jet air dryers

recommends keeping five key dimensions

managers and contract cleaners to keep on

force you to share bacteria and viruses. With

in mind - cleanliness, hygiene, efficiency,

top of technology breakthroughs that improve

a jet air dryer, hands are more likely to be re-

sustainability, and satisfaction - which are

workplace standards and performance. Part of

contaminated during the drying process, which

all integral to delivering gains in operational

this continual drive toward improvement has

could lead to increased spread of potential

efficiency and user experience. It even offers

seen jet air dryers crop up all over the UK. Whilst

pathogens. So your hands may actually be

a free consultancy service to assess these

these devices are often depicted as a compact,

more contaminated than before you washed

five dimensions for its customers, called

faster and more hygienic way to dry your hands,

them [6]. In a small washroom the issues could be exacerbated. When drying your hands with a jet air dryer, water droplets that could contain bacteria and viruses are blown into the air, travelling as far as 2 metres (6.5 feet) and lingering in the air for up to 15 minutes. One study found that using a jet air dryer dispersed 1300 times more viruses than drying with paper towels. Drying with paper towels reduces bacteria on fingers by up to 77%. Small washrooms are no excuse to not use good products: Scott Control Slimroll is a compact version of the Scott Rolled Hand Towel System and is ideal where there is limited space. It delivers best in class efficiency [7]

and is housed within an exceptionally

hygienic one-wipe clean dispenser. Single use paper towels are critical to hand hygiene and are recommended as the 30 OCTOBER 2018

WWW.CLEANINGMAG.COM

SPECIAL REPORT

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hand drying method by the World Health Organization (WHO) Guidelines on Hand Hygiene in Health Care [8]. The rubbing process of paper towels physically removes bacteria along with moisture [9]. Faced with a choice of drying methods, 90% of people showed a behavioural preference for paper towels over jet air dryers in the washroom. With its campaign called ‘The Disgusting Truth’, Kimberly-Clark Professional has taken steps to help people improve hand hygiene. Microsites have already launched in the

[3]

USA, Australia and New Zealand explaining

Survey, April 2014

the situation. The UK has followed suit with

[4]

Kimberly-Clark Professional: Washroom 5D.

Recomm Rep. 2002;51 (RR–16):1–48.

the launch of www.disgustingtruth.co.uk,

[5]

Borchgrevink, C.P., Cha, J. and Kim, S., 2013.

[6]

featuring the science supporting Kimberly-

Hand washing practices in a college town

of Diﬀerent Hand-Drying Methods: A Review of the

Clark Professional’s concerns as well as further

environment. Journal of environmental health,

Evidence’, Mayo Clinic Proceedings, 2012; 87(8):

information about Scott products and how

75(8), p.18.; Hand Washing Practices in a College

791-798.

they can help you build a more hygienic

Town Environment, Journal of Environmental

[7]

Compared to other hand towel technologies.

washroom environment.

Health; www.cdc.gov/mmwr/PDF/rr/rr5116.pdf:

[8]

WHO Guidelines on Hand Hygiene in Health Care.

WWW.KCPROFESSIONAL.CO.UK

Boyce JM, Pittet D, Centers for Disease Control

Published by the World Health Organisation, 2009.

Guideline for hand hygiene in health-care settings.

[9]

Recommendations of the healthcare infection

‘Comparative evaluation of the hygienic eﬀicacy

References

Kimberly-Clark Professional Challenger Omnibus

Association for professionals in infection control/ infectious diseases Society of America. MMWR Huang C, Ma W, Stack S, ‘The Hygienic Eﬀicacy

Snelling AM, Saville T, Stevens D, Beggs CB,

[1]

Cushman & Wakefield: The occupier edge (2017)

control practices advisory committee and the

of an ultra-rapid hand dryer vs conventional warm

[2]

Cushman & Wakefield: What occupiers want

HICPAC/SHEA/APIC/IDSA hand hygiene task force.

air hand dryers’, Journal of Applied Microbiology,

Society for Healthcare epidemiology of America/

2010; 110: 19-26.

(2016)

CSSA AWARDS 2019 Now open for entries to anyone in the cleaning industry Do you want to: 9 9 9 9

Impress your customers Get some great publicity Showcase your business and what you do Be the best?

Then enter the CSSA Awards! 9 A choice of four categories (enter all if you wish) and free to enter 9 A simple and quick entry process and an independent judging panel 9 Awards presentation lunch on 20th March at the Cleaning Show 2019, ExCel London - free to shortlisted candidates

To enter, please visit http://cssa-uk.co.uk/awards/ and download an entry form.

Once completed, this should be sent to the following email addresses: Contract Innovation Award - contractinnovation@cssa-uk.co.uk Training Award - training@cssa-uk.co.uk Environmental & Sustainability Award - environmental@cssa-uk.co.uk Corporate Social Responsibility Award - csr@cssa-uk.co.uk

Entries must be submitted by midday on 21st December 2018 @CSSAUK WWW.CLEANINGMAG.COM

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