Boarding complaints procedure

Parent/caregiver has a concern about something happening at the Boarding House.

Parent/caregiver communicates the issue to the House Manager.

Matter unresolved or has resurfaced. Matter referred to Head of Senior School.

Matter resolved to the satisfaction of both parties.

Matter resolved to the satisfaction of both parties.

Matter unresolved. Complaint put in writing and addressed to the Principal.

Matter resolved to the satisfaction of both parties.

Matter unresolved. Complaint put in writing and addressed to the Board Chair. The Chair follows the Board process for handling complaints.

Matter resolved to the satisfaction of both parties.

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