students get £10 each year through your iPay account for printing and copying. The CopyShop: A quick, professional and cost-effective photocopying and printing service. We can print a range of items for you, including: Theses/Dissertations, Lecture notes, Posters and much more. Book Scanning Service: The CopyShop offers students a professional scanning service. If you wish to retain a section of a publication for study use, the CopyShop produce a clear image without fingers tips, black areas and poor results for you. We can also scan materials you wish to include in your research materials in the correct format you need, for example Research Posters for William Harvey Day….no more fuzzy images. Wi-Fi: The wireless network you use to connect your devices is eduroam. Halls of residence are fully networked with Wi-Fi and a wired socket in each study bedroom. Access to e-mail, QMPlus the online learning environment and other services relevant to your study at Queen Mary is available from the internet as a whole. Mobile app: Queen Mary’s mobile app is available as a native app for Android (version 2.3.3 or higher) and iOS (version 6.0 and above) devices. The app allows you to do a number of things on the move, including: check your course timetables, log into QMPlus and your Queen Mary email, search for and renew library books directly from your phone. Policies: The use of IT facilities is covered by University regulations prohibiting, among other things, software piracy and unauthorised computer use. IT Services policies are published here: http://www.its.qmul.ac.uk/governance/policies/index.html The IT Services website contains information on a number of our services and includes a range of self-help guides http://www.its.qmul.ac.uk/support/index.html Contact the IT Service Desk Telephone: 020 7882 8888 (24/7) Self Service: https://servicedesk.qmul.ac.uk/ IT Services on the web: www.its.qmul.ac.uk
Library Services The Libraries at Queen Mary provide the study environments, resources and staff you need to support your learning during your time at the university. For 2020 we are providing as many e-books and other e-resources as we can, so you can gain access to online readings from wherever you are. Also we have a team answering emails at library@qmul.ac.uk who we will help you use the e-resources and answer any questions you may have. For subject support please see the Library Subject Guides available from the Library Website. For support with finding, using and evaluating information and information about the academic skills services, please see our Find it! Use it! Reference it! module on QMPlus [https://qmplus.qmul.ac.uk/course/view.php?id=6819] You will find more detailed information for new students on the library’s welcome page. The online services are backed up by some socially distanced service points who will provide drop-in help. We will be offering socially distanced study space in our 3 libraries at Mile End, Whitechapel and West Smtihfield, each with a character and ambience of their own. As this is 19
