Quito International Airport - 2022 Brochure

QUITO

ABOUT QUITO INTERNATIONAL AIRPORT

Quito, the capital of Ecuador, is a city that contrasts with harmony its historical and cultural attractions with its constant growth and modern transformation, making the city a great metropolis in which the only constant is the warmth of its people.

This unique characteristic has positioned Quito as a major touristic and business destination in South America.

The Quito International Airport, operated and managed by Corporación Quiport, is the main gateway to Ecuador. It opened in 2013 as the only greenfield airport in Latin America and the Caribbean. Thanks to its technical characteristics, the airport has allowed an important increase in connectivity for Quito and the country, while offering more efficient operations for airlines and enhanced services for passengers.

Quito International Airport is the first airport in the Americas to achieve the 5 stars category awarded by Skytrax, making it one of 17 “5 star airports” worldwide.

During 2019, Quito International Airport received more than 5 million passengers (International + Domestic).

Quito International Airport is one of the 17 airports worldwide and the only airport in the Latin America and the Caribean to have achieved the 5star quality service rating from Skytrax, the most prestigious air transport services auditing company worldwide. The 5-star rating is the highest certification Skytrax awards.

Marie Noelle Landázuri KLM / Airfrance Country Manager

Quito International Airport has become a strategic ally for the airlines. Its renewed infrastructure and permanent innovation contribute to the growth in connectivity and the arrival of new carriers.

SAFE AND EFFICIENT OPERATIONS

• Aerodrome certified by the Civil Aviation Authority of Ecuador.

• Certified for ILS category II operations in low visibility.

• Improved take-off performance with more payload and fuel capacity, avoiding refueling stopover on long haul flights.

• Ability for larger airplanes to operate on the 4,098 meter long runway.

• ARFF response time well within ICAO standards for both runways, category 9.

• 2 rapid exits taxiway for runway 36 and 1 rapid exit taxiway for runway 18.

• Automatic baggage handling system.

• Safe and efficient operations with lower landing and approach minimums.

• 2 VOR/DME, one installed 7.5 NM North and the other 9.7 NM South.

• RVR System for Low Visibility Procedures for RWY 36.

FOCUSED ON DEVELOPING CONNECTIVITY

Quiport is committed to position Quito as an important connection point in South America. The potential to develop the air connectivity offered by the Mariscal Sucre Airport is very important and has allowed us to achieve significant growth in this area. This is also possible thanks to an efficient route development strategy based on understanding the needs of airlines and showing them the connectivity opportunities for Quito and Ecuador.

OUR CONNECTIVITY STRATEGY INCLUDES:

Partnering with key stakeholders, local and national government to promote route development.

Working with each airline to develop business cases to analyze potential new routes.

Providing marketing support to promote any new frequency or route with a wide variety of communication and promotional platforms that may include airport events, magazine ads, in-airport advertising and social media posts.

SUSTAINED TRAFFIC GROWTH

After the dramatic drop in passenger traffic due to the COVID 19 pandemic on a global scale, the volume of travelers passing through the Mariscal Sucre International Airport registers a strong recovery. According to our forecasts, 2023 is key in the recovery of international traffic and in 2024 we expect to exceed 2019 traffic volume. Since the resumption of commercial operations, in June 2020, our traditional destinations in the United States, Latin America and Europe have been reactivated, and we have incorporated new destinations such as San José - Costa Rica, Buenos Aires - Argentina, and Santo Domingo - Dominican Republic.

The main direct destinations that represented close to 90% of international traffic during 2022 were:

Panama City

Bogota

Lima

Madrid

Miami

• Mexico City

Atlanta

Fort Lauderdale

Amsterdam

GROWTH OF CARGO OPERATIONS

Quito International Airport has an integrated infrastructure system, which includes logistic facilities and an air cargo terminal, that optimizes operations ensuring proper merchandise handling.

The technical characteristics of the airport allow the operation of the largest cargo aircraft. Quito airport boasts a 209,000

square-meter cargo platform, from where more than 2.1 million tons of total cargo have been handled since 2013.

Air cargo traffic in Quito Airport continues to grow, including new arrivals in 2019 such as Ethiopian Cargo and DHL. In 2020, we welcomed Air Canada Cargo and in 2022, Kalitta started operations in our aiport.

92% of exported products from the Quito Airport are flowers. The year-round sunlight and conditions of the surrounding areas have made Quito one of the main flower exporters in Latin America and the world.

Quito International Airport is Ecuador's main cargo airport.

Greater connectivity and services

The Mariscal Sucre Airport was awarded in the 2018 and 2019 the Air Cargo Excellence Awards with the Diamond prize in the up to 399,999 tons/year category, Best Cargo Airport in Latin America and Best Specialized Cargo Airport in the World prizes, as well as in 2020 the Diamond prize in the up to 399,999 tons/year category.

In 2021, the total air cargo transported exceeded the annual historical record of the Mariscal Sucre airport.

QUALITY SERVICES FOR PASSENGERS

Quito International Airport has a customer-centric approach and hence offers a variety of services in order to enhance the passenger experience.

• Under the brand name Mall del Cielo, the airport has a commercial area with an excellent mix of international franchises and local brands that offer the best products.

• International and domestic passengers can enjoy, relax or work before their flights in the acclaimed International and Domestic VIP Lounges.

• Parking service includes 1,262 spaces in modern, safe and convenient facilities.

• Improved processing times for passengers with several self-check-in kiosks, e-boarding gates and self-bag drop options.

• Comfortable waiting areas with free WiFi and electric charging ports for electronic devices.

• Access to timely and accurate operational and commercial information via social media and a travel assistant with latest APP.

Mariscal Sucre Airport achieved level 4 accreditation (out of a possible 5) in the Airports Council International's Passenger Experience Accreditation program. It is currently the only airport in the world at this level.

PROVIDING A 5-STAR EXPERIENCE

During the pandemic, our strategy was to gain the trust of our passengers by making them feel safe and at ease. Quiport implemented several initiatives aimed at improving processes and meeting the needs and expectations of our passengers.

KEEPING PASSENGERS SAFE

• Quiport implemented biosecurity and health measures established in the ACI Aviation Business Restart and Recovery guidelines, as well as ICAO Council Aviation Recovery Task Force Recommendations, along with industry best practices.

• Provided facilities for health authorities to conduct viral testing.

• Achieved the Airport Health Accreditation by Airport Council International.

CARING FOR OUR PASSENGERS

Gaining Passenger Trust

• Provided constant and clear information through different channels.

1

• We became an official source of information thanks to our strong corporate reputation.

• Social media provided a constant and efficient channel of communication with passengers and users.

Reducing Passenger Stress

• Quiport remodeled public hall areas providing a great ambiance and comfort.

• Iconic sculpture named “El Origen” (The Origin) showcases an artistic and cultural sense of place.

• Installed digital advertising screens.

SMARTPHONE

APP

• Launched a new version of our app in September 2020.

• Passengers have all the information they need for their flight.

• The app is linked with Safe Airports app from ACI.

• Implemented a touchless option that permits users to operate selfcheck-in kiosks using only their smartphone, thus reducing wait times in lines and unnecessary passenger contact with other people and surfaces.

PASSENGER TESTIMONIES

Julien Pesez

The Quito airport is very comfort able and modern. I recommend it!

It's a very clean, organized airport and the people are very friendly.

Mateo Yépez

From the Quito airport, I definitely like the service, the attention, here the staff is very trained, they are very attentive. It's a good experience!

María Cecilia Gonzales

ABOUT QUIPORT

Quiport is the company in charge of the construction, administration, operation and maintenance of the Mariscal Sucre International Airport in Quito, Ecuador.

Quiport is formed by important companies with vast experience in the concession and operation of airports: CCR of Brazil, Odinsa S.A. of Colombia and HAS Development Corporation (HAS-DC) of the USA.

The strength of the business structure and professionalism of the team behind the management and administration of Mariscal Sucre Airport have become the nucleus of a growing Airport-City that positions itself as the one of the future main centers of development of Ecuador.

South America’s Best Regional Airport

South America’s Best Airport Personnel

WINNER

WORKING FOR AND WITH THE

airport has a positive impact on

surrounding

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standard of

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Airport operations

in the construction of new roads

the improvement of the existing ones, greater access to goods and services which expedites activities in the communities,

the creation of new businesses and job creation.

COMMITED TO THE ENVIRONMENT

Quiport performs its operations on the basis of responsibility and respect for the environment. This motivates us to lead initiatives focused on processes and people to help the fight against climate change, strengthen the public’s environmental awareness, protect biodiversity and mitigate the potential negative impact the airport operations may have.

Environment

• Level 3+ 'Neutrality' - Airport Carbon Accreditation

• Reforestation initiatives

• Water, air and soil quality monitoring

• Biotic monitoring

• Environmental noise monitoring

QUITO AIRPORT'S CONTRIBUTION TO JOB CREATION

a 2017 study.

• Six out of every 1,000 people in the country and five out of every 100 people in Quito are engaged in activities relating to the Quito airport.

• 19.32% of direct jobs are held by people living in the areas surrounding Quito airport.

• The average salary at the airport is 97% higher than the national average and 46% higher than the average in Quito.

WE ARE REGIONAL LEADERS

The provision of safe, efficient and high-quality airport services plus the benefits brought about by the Quito International Airport operation have been recognized by the air transport industry and by passengers.

Since 2014, we lead the list of World Travel Award winners in South America. Skytrax World Airport Awards has also praised our management model, which not only focuses on offering comfortable travel facilities, but also a memorable experience.

Over 35 local and international awards are not only a source of pride for the city and the whole country, but also a challenge to continue improving.

The quality of our services and the consolidation of an airport responsive to the needs of the city -central to its social and economic developmentare our commitment and obligation.