Welcome note
Over 20 years of experience as a leading ISP in Vietnam, NetNam is proud to be the pioneer in the application of advance technologies into business operations and perfectly meets the demands of our clients. NetNam always strives to satisfy clients and partners with high quality services, experienced consultants, “5star� customer care. NetNam hopes to collaborate with other local and international partners to introduce new technologies, new products and continually upgrade the quality of service to bring satisfaction to all clients around the world. Welcome to NetNam!
BINH, VU THE - CEO
Introduction
HEADQUARTERS 2A-2B Building, Vietnam Academy of Science & Technology No.18, Hoang Quoc Viet Str., Cau Giay Dist. Hanoi, Vietnam HCMC BRANCH No.10A, Nguyen Thi Minh Khai Str., Dakao Ward, District 1 Ho Chi Minh City, Vietnam REPRESENTATIVE OFFICE No.2, Quang Trung Road, Thach Thang Ward, Hai Chau Dist., Danang City, Vietnam
Introduction
Network Capacity
✓ 150+ on-net buildings ✓ Strategic partner with Tier-3 DC ✓ 200+ metro network and 3000+ metro fibre miles ✓ 6000+ inner-city fibre miles ✓ Long-haul capacity up to 100 Gbps ✓ Interconnected with 30 different networks ✓ On-Net delivery in buildings directly connected to NetNam’s Network ✓ Off-Net delivery at Customer Premises: connects via partner’s local loop
Network Capacity
✓ Metro fibre network in major cities ✓ Partnering with local and international telcos in Laos (Unitel, Lao Telecom) and Cambodia (Mekongnet, Angkonet) ✓ POP in Mega-I Hong Kong, Singapore ✓ (2016) Global direct/peering carriers (Google, NTT Communication, TeliaSonera, IPTP Network) ✓ Connect to global internet via submarine cables (IA, APG, SMW3, etc.) and terrestrial cables ✓ IPv6 leading in Vietnam ✓ Connections to VNIX
Telecom & Internet Services
Services Level Agreement Network Availability
99,99
Packet Delivery
> 99.99
Installation Guarantee On-Net/Off-Net
5~7 business days
Proactive outage notification
Within 15 minutes
Dedicated/Broadband Internet Access Wireless: WiFi, WiMax, VSAT-IP Metro/WAN Services IPLC, MPLS, IEPL ‌
Managed Service & System Integration
Services Level Agreement Services Availability
24/7/365
Language Support
English/Vietnamese
Proactive outage notification
Within 15 minutes
Managed connectivity Managed services: Routers, Remote hand, VPN/MPLS, Internet QoS Monitoring 24/7 Service Desk & Management Enterprise Security Management
Infrastructure Services Services Level Agreement Network Availability
99,99
Packet Delivery
> 99.99
Installation Guarantee On-Net/Off-Net
5~7 business days
Proactive outage notification
Within 15 minutes
DARK FIBER (HANOI, DANANG, HCMC) 150+ On-Net building 200+ metro network and 3000+ metro fibre miles 6000+ intercity fibre router miles Long-haul capacity up to 100 Gbps
Online Services Services Level Agreement Network Availability
99,99
Packet Delivery
> 99.99
Installation Guarantee On-Net/Off-Net
5~7 business days
Proactive outage notification
Within 15 minutes
Co-location, Dedicated Servers/Rack Hosted application Domain name registrar Value Added Services, SSL, Email Marketing, SEO, VPS ...
Network – Ring | Protected Architecture
Backbone
How the ring works Despite a fibre cut, your connection remains intact
METRO
RING
Backbone
NetNam HUB Building
What the ring looks like Dedicated bandwidth is devoted to each building
Network Service Level Agreement
NetNam’s SLA is One of the best in Industry Global Network Availability
100
Packet Success Rate
> 99.99
Service Availability
24/7/365
Proactive outage notification
Within 15 minutes
Service Delivery (On-Net)
5 business days
Service Delivery (Off-Net)
7 business days
Clients and Partners Digital Media Hospitality
Banking & Financial Sector
Health & Insurance
10.000+ CLIENTS
University
MNCs NGOs ISPs Corporate
Partners SECURITY PARTNERS
MEDIA PARTNERS
Partners
CARRIER PARTNERS
Clients Hospitality
Clients 5* HOTELS & LUXURY APARTMENTS MARKET SHARE
90% HANOI
88% HCMC
Clients
BANKING & FINANCIAL SECTOR
Clients CORPORATE / MNCs
UNIVERSITY
Partners
ACTIVE MEMBER OF MANY ASSOCIATIONS AND COMMUNITIES
PIONEER ISP
PIONEER ISP IN VIETNAM ✓ Peers connected – High traffic volume – Price/ Performance ratio ✓ Independent, low-cost international network ✓ Experienced management team ✓ Substantial network capacity ✓ Best in class quality network and customer support ✓ Services delivery is fast and friendly ✓ “One-stop shop” ✓ “Save your money while improving your network quality”
Technology
HIGH QUALITY OF SERVICE ✓ Outstanding services provide for luxury clients ✓ High rated provider in Vietnam in term of service ✓ Use of the latest equipments supplied by trusted partners around the world (Cisco, Microtik, Nomadix …) ✓ At the top in terms of customer satisfaction with speed and reliability ✓ Best safeguards against attacking ✓ Act faster than clients can realize
Technology
TOP INTERNET INFRASTRUCTURE ✓ 3 DCs in Vietnam (Hanoi, HCMC, Danang City) ✓ POPs in HongKong, Singapore ✓ Its fibre optic service delivers blistering speeds ✓ It's able to deliver a reliable network with far fewer outages ✓ Various ways of back-up line ✓ Partners of big telcos in the world (NTT, Equinix, Telia, IPTP ...)
Technology
VIETNAM IPv6 LEADING
✓ In 2011, NetNam completed native connection, Tunnel connection and ready for IPv6 ✓ In 2012, NetNam officially provide access services, hosting on IPv6 ✓ In May 2013 NetNam supplied IPv6 services and solutions for Internet users, marks an important step in the process of research and applications of IPv6 NetNam. ✓ Until now, NetNam is the IPv6 leading ISP in Vietnam.
Expertise & Experience
STAFFS WITH GREAT EXPERTISE
Certificate of US Embassy and White House for NetNam's Engineers
CEO NetNam - General Secretary of Vietnam Internet Association (VIA)
Experienced & high qualified staffs
Expertise & Experience
A PART OF VERY BIG EVENTS ✓ Obama's visit to Vietnam in 2016 ✓ Apricot 2017 ✓ Vietnam Expo (annually) ✓ Internet Day ✓ Security World ✓ Vietnam Sales & Marketing Camp ✓ Vietnam Leader Summit ...
Customer Care
NO.1 CUSTOMER CARE ✓ 24/7 Helpdesk Support ✓ Track and analyse errors and complaints, then give instant feedback ✓ Experience to serve luxury clients (Embassies, 5* Hotels & Apartments ...) ✓ Look at every touchpoint with empathy, patience and consistency when supporting clients ✓ Best SLA in the industry
Achievements
OTHER ACHIEVEMENTS
Top 100 Perfect Quality Service 2013
Internet Gold Medal 2013
Certificate of MIC
ISO/IEC 7001:2013
Corporate Social Responsibility