Interview
May 2021
I
n Conversation With
Alan Pryor, General Manager, Kuala Lumpur Convention Centre ES. Could you provide the readers about your early life and career? What was an early project you are particularly proud of and an early defining career moment? Alan. Joining the pre-opening team at the Durban ICC (International Convention Centre) as Operations Manager and drawing up the entire operating manual for Standard Operating Procedures (SOPs’) and systems with a team of locals none of whom had any convention centre experience (myself included) and many staff not even from the hospitality sector and making it work with just a 7 month lead time to opening – and seeing it work. Even better, as I travelled the world in later years, I saw others who have adopted many of those original systems and SOPs’ and even more gratifying was seeing some of the local staff hired then from the surrounding townships, now working all over the world. A defining career moment was at an interview with Ladbrokes Hilton in London for a Food & Beverage Manager position, where they told me I was wasting my time and then was offered an operations position in a conference and exhibition centre, I have never regretted that or looked back since. ES. Kuala Lumpur Convention Centre is one of the most modern venues of Malaysia. Please tell us other features that sets KLCC apart from other venues. Alan. The Centre’s has a progressive, flexible partnership approach to our client engagement and product offerings, and customised solutions design are key to our long track record of success stories, and high-rate of client-retention. 43 | www.exhibi onshowcase.com
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