Meet the Medical Receptionist and Medical Centre Assistant(MCA) Team

Sue Kendall Medical Receptionist

Sue is originally from the Manawatu and has had a varied career including roles as a Driver Instructor, Occupational Therapist, Health Manager and now part of the Admin Team. She also runs a small accommodation business from her home, enjoys gardening, waka ama and sailing and more recently walking in the great kiwi outdoors. Sue’s role includes training new team members and financial administration though she is in the process of transitioning into a Clinical Administrator role, a new position for the Practice, that assists the Doctors with their inbox correspondence.

Bella Heskett, Medical Receptionist

Kia ora, I’m Bella a 5th year medical student at the Univeristy of Otago, Dunedin. When I'm not living in the chilly, student flats I'm lucky enough to return to the beautiful whenua of Raglan. I was raised in Hamilton but Raglan has always been a second home to me, spending every summer here until my whānau made the permanent shift 4 years ago. I was fortunate enough to join the wonderful Raglan Medical team last summer as a medical receptionist and will be continuing to work during the holidays while I study.

I have a passion for our community and am excited to become more immersed in providing care to the people in it.

Sharon Mullany, Medical Receptionist

Sharon joined the team in 2018 and works Wednesday to Friday. Whilst fully trained in all aspects of the receptionist role, Sharon prefers to manage the reception desk at the front door as she is passionate about helping patients access the services they need. Her key role is to ensure all patient’s and visitors are given a warm welcome, ensure the provider is made aware of the patient’s arrival and inform the patient of any possible delays. Managing the front desk requires good time keeping skills, great communication skills, the ability to multitask and work under pressure, however, it’s also very rewarding as you get to meet and help a very wide diverse range of people who live & work in our community.

Ann Wright, Medical Receptionist

Ann joined the Raglan Medical team in 2020 after gaining five years’ experience in a similar role in Dinsdale. She has resided in Raglan for many years; some of you may recognise her from her previous roles in Raglan at the Westpac Bank and the Post Office. Ann works on the main reception desk three days a week and is responsible for our banking and the electronic transfer of patient’s files when they move to a new provider. When not at work she enjoys spending quality time with her grandson.

Lynny Stevenson Medical Receptionist

Lynny moved to Raglan in 1991 and after raising four lovely children, she now gets time to enjoy hanging out with her grandchildren in her downtime. She has been working at the clinic since 2003 and is currently our longest serving member of the team. Lynny works on the main reception four days a week and also manages the transfer of notes into the practice when a new patient enrols to ensure our clinical team have access to the patient’s full medical history.

Assistant

Born & bred in Raglan, Summer attended Raglan Area School before joining the team in August 2021 on work experience. After thoroughly enjoying her placement, she decided to embark on a career in healthcare. In the last 18 months Summer has switched between two roles; Receptionist & MCA but has now decided to focus on the administration side and will be commencing some courses this year that will gain her formal qualifications in practice management.

Assistant

Tippy is from Rotorua and of Te Arawa descent, she has lived in Raglan with her husband since 2013. Coming from a retail background she was new to healthcare when she joined the team in May last year. Like Summer, Tippy has been doing both reception duties and working in the MCA role and has discovered a passion for working directly with people to improve their health goals. She is currently our smoking cessation champion and will be attending further training courses this year to expand her health knowledge.

Millie Steadman, Medical Receptionist

Millie grew up in Te Mata and joined the team at the start of 2021. She is currently studying Political Science at Victoria University and works remotely for Raglan Medical during term time, and in the practice during the holidays. Her remote work includes answering calls from Wellington as well as everyday admin duties. Outside of her regular admin tasks, Millie is responsible for financial administration.

Raglan Medical is committed to delivering equitable, high quality healthcare to the Whaingaroa/Raglan community and has an exciting opportunity for a new receptionist to join our team. Please refer to the classifieds section for further information about this vacancy.