DIGITAL FIRST VIX SMART GATES

up with our recruitment generally, but I believe it is key in our internal messaging to give all or our people ownership of their role in our businesses and in a greener future.

Have you changed your approach to work at all since Covid?

I started working from home in 2000 and we adopted Google with Hangouts (as Meet used to be embarrassingly called) from 2014, so when Covid hit we were generally well prepared. However, I had always felt that we needed representatives from all the service teams (First, Second and Third line) actually present during full support hours, and of course Covid changed all that.

Vix has a really progressive flexible working scheme that has proven immensely popular with staff globally. What that has meant is that office time is built around the value-add of face-to-face interactions. And this way of working has really focused on how we maximise the value of our working hours.

I have always been outcome-focused, so actually moving to remote working hasn’t presented a problem in the way I manage, although the biggest challenge sometimes is convincing people that they can step away from their work!