Tool Service Program
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FIXED! FIXED! FAST! FAST! www.ramset.com.au 1300 780 063 Effective from June 2nd 2014
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What does our FIXED! FAST! Tool Service Program provide? The strength of Ramset™ has always been its focus on customer service. We regard producing quality long-life tools equally important to providing a dedicated resource to service them. We decided to ask our customers what they regarded as the most important criteria of a good tool service program and the response was unanimous: Tool Turnaround! No surprise really when you consider that tool down time on-site costs money. As a result we have introduced a new service program with a simple objective: FIXED! FAST! FIXED! means a comprehensive standard service on every tool with a set, up-front price and clearly defined quote limit. Our standard service includes a full strip and machine power wash clean of your tool. It also comes with a full service checklist detailing exactly what was done to your tool. By doing this we maximise service intervals of your tool whilst reducing the lifetime running costs. FAST! means your tool is Freighted* from your local Ramset branch or Ramset Distributor directly to our National Service Centre, fixed, and Freighted* back to provide you with the fastest possible tool turnaround time. Generally, this means a consistent tool turnaround time of 5-8 working days, the majority within 5 days from pick-up. Best of all, our new program is easy to access. Simply call our Customer Service Department on 1300 780 063 and they will help get your Ramset tool serviced and back in your hands with minimal down time. See how to get it FIXED! FAST! at the back of this brochure for more info. *For FIXED! FAST! Tool Service Program models up to 10kg. Tools 10kg and over are sent road freight. Customers are responsible for any local freight costs to and from their preferred Ramset Stockist. *With the exception of tools being repaired under warranty each tool repair / service with attract a minimum charge of $75.00. Should the cost of repair / service exceed this amount the $75.00 charge will be absorbed into the full cost.
FIXED! FAST! Tool Service Program, call 1300 780 063.
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Tool Service Program Comprehensive ‘Standard’ Service Doing ‘quick remove and replace’ repairs and using non-genuine parts reduces the life of a tool dramatically, worse still it ends up costing more time and money as frequent servicing is required. Our program ensures that a comprehensive service is undertaken with every tool service and we provide a full service checklist outlining all work done to your tool. This maximises the intervals between services and lengthens the life of your tool all leading to reduced down time and running costs. Each standard service package is tailored dependant on the Ramset tool model and has a fixed price. Service details are outlined on the following pages. Quote ‘if Over’ policy! Our service program has Quote ‘If Over’ prices set on every tool to maximise tool turnaround time. If whilst doing a standard service we find additional components need replacement and the price of the repair exceeds the Quote ‘If Over’ price, we will contact you directly and advise you of the total cost of repair. Should you not wish to go ahead with the repair you will be charged the minimum service / repair charge of $75.00 and we will return the tool to you. Free Test and Tag of all Electric Power Tools to AS3760:2003 To minimise the down time of your Ramset power tool we provide complimentary testing and tagging to meet the requirements of AS3760:2003 with our standard service. This not only saves time in getting your tool back in action but covers the user with respect to on-site workplace health and safety requirements.
National Service Centre
3 Month Warranty Guarantee on All Repairs Because of our comprehensive standard service we can offer you a 3 month warranty guarantee on all repairs. This entitles you to receive free rectification of any problem that may arise with your tool within 3 months of the service date. This offer excludes general wear and tear. Ramset ‘Loyal Customer’ Upgrade We have a listed trade-in price for obsolete Ramset tools that allows Ramset users to make a cost effective transition to newer technology. To reward customers who are loyal to the Ramset brand and its quality, we give you a great trade-in deal straight up.
For more information, simply call us on 1300 780 063. State-of-the-art service facilities
www.ramset.com.au
1300 780 063
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Selection What doesModel our FIXED! FAST! Tool Service Program include 'as standard'? Inspection of tool and extensive testing in our purpose built testing facility. This is done prior to service to confirm/identify any faults, and following service, to ensure tool is working correctly.
Complete strip down, inspection of all tool components and power wash cleaning of all applicable parts. Like a car, a tool needs to be serviced regularly and properly otherwise it will have a major breakdown sooner rather than later. That is why we completely strip your tool, check all components are working as they should and give them a thorough clean, by that we mean at least a 7 minute machine wash cycle of the stripped components.
Re-Machining of the Armature If you replace your car brake pads and don’t machine the worn discs not only do your brake pads wear faster but you’ll also be up for a costly disc replacement much sooner. In a similar way, carbon brushes wear grooves on your armature and if brushes are simply replaced they will not run evenly on the worn armature. This can lead to the armature overheating and burning out after which a major repair is required. We re-machine the armature to extend its life and to allow even wear of the new brushes, thereby reducing the lifetime running costs of your tool.
Full Service Kit replacement with genuine parts The Service Kits used on our electric tool models include replacement of wear and tear parts such as carbon bushes, seals, circlips and o-rings. This extends the life of your tool and maximises service intervals.
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Tool Service Program DynaDrill™ Service details for all tool models that includes a 3 month Warranty Guarantee excluding wear and tear: *
• Inspection of tool for any visual damage or indication of fault • Testing of the tool prior to service to confirm and/or identify any faults • Complete strip down and inspection of all tool components • Machine power wash cleaning of all relevant parts • Re-lubricate and re-assemble to manufacturers specifications • Performance function test to ensure tool is working correctly • Final clean and despatch of tool.
Tool Model DD521/DD525
Service
Quote
Price (excl. GST) $173
'If Over'
Service Details
(excl. GST)
As listed top of page. • Re-machine Armature
DD526/DD527
• Replacement of Carbon Brushes • Replacement of Seals, O-Rings,
DD522/DD529
Circlips, Screws • Electrical test to Australian Standards
• Safety test tagging to AS3760:2003
DD524
As listed top of page. • Re-machine Armature • Check and Test Battery
$236
• Full Service Kit Replacement including Carbon Brushes, Seals, O-Rings,
DD528
Circlips, Screws
DD530/DD532
As listed top of page. • Re-machine Armature
$178
DD533
• Full Service Kit Replacement including Carbon Brushes, Seals,
O-rings, Circlips, Screws • Electrical test to Australian Standards
• Safety test tagging to AS3760:2003
DD540/DD542
As listed top of page. • Re-machine Armature
$214
DD543/DD544
• Full Service Kit Replacement including Carbon Brushes, Seals,
O-rings, Circlips, Screws • Electrical test to Australian Standards
• Safety test tagging to AS3760:2003
www.ramset.com.au
1300 780 063
$308
$308
$308
$374
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FIXED! FIXED! FAST! FAST! DynaDrill™ Service details for all tool models that includes a 3 month Warranty Guarantee excluding wear and tear: *
• Inspection of tool for any visual damage or indication of fault • Testing of the tool prior to service to confirm and/or identify any faults • Complete strip down and inspection of all tool components • Machine power wash cleaning of all relevant parts • Re-lubricate and re-assemble to manufacturers specifications • Performance function test to ensure tool is working correctly • Final clean and despatch of tool.
Tool Model DD562/DD565/DD566
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Service
Quote
Price (excl. GST) $334
'If Over'
Service Details
(excl. GST)
As listed top of page. • Re-machine Armature • Full Service Kit Replacement
including Carbon Brushes, Armature Bearing, Seals, O-rings, Circlips, Screws
• Electrical test to Australian Standards • Safety test tagging to AS3760:2003
DD575/DD576
As listed top of page. • Re-machine Armature • Full Service Kit
$323
Replacement including Carbon Brushes, Seals, O-Rings, Circlips, Screws
• Electrical test to Australian Standards • Safety test tagging to AS3760:2003
DD610/DD510
As listed top of page. • Re-machine Armature • Full Service Kit
$323
Replacement including Carbon Brushes, Seals, O-Rings, Circlips, Screws
• Electrical test to Australian Standards • Safety test tagging to AS3760:2003
DD662
As listed top of page. • Re-machine Armature • Full Service Kit
$305
Replacement including Carbon Brushes, Seals, O-Rings, Circlips, Screws
• Electrical test to Australian Standards • Safety test tagging to AS3760:2003
DD665
As listed top of page. • Re-machine Armature • Full Service Kit Replacement
$305
including Carbon Brushes, Armature Bearing, Seals, O-rings, Circlips, Screws
• Electrical test to Australian Standards • Safety test tagging to AS3760:2003
www.ramset.com.au
1300 780 063
$496
$452
$452
$452
$452
Tool Service Program Gas and Powder Actuated (P.A) Tools Service details for all tool models that includes a 3 month Warranty Guarantee excluding wear and tear: *
• Inspection of tool for any visual damage or indication of fault • Testing of the tool prior to service to confirm and/or identify any faults • Complete strip down and inspection of all tool components • Machine power wash cleaning of all relevant parts • Re-lubricate and re-assemble to manufacturers specifications • Performance function test to ensure tool is working correctly • Final clean and despatch of tool.
Service
Quote
Price
Tool Model
(excl. GST)
CableMaster™
$173
'If Over'
Service Details
(excl. GST)
As listed top of page. • Clean Battery and Tool Terminals
TrakMaster™
• Clean filters • Replacement of Sleeve and Cylinder O-Rings
InsulFast™GT
• Re-Machine Piston striking face where possible to avoid replacement
$342
InsulFast GT3 ™
FormMaster™
$196
As listed top of page. • Replacement of Buffer and Piston Circlip
$342
FrameBoss™
$196
As listed top of page. • Re-Machine of Piston striking face where
$308
possible to avoid replacement
JobMaster™
As listed top of page. • Re-Machine Piston striking face where
$163
possible to avoid replacement • Replacement of Buffer
TF1100 (TrakFast™)
As listed top of page. • Clean Battery and Tool Terminals,
$214
TF1200
• Clean filters • Replacement of Sleeve and Cylinder O-Rings
• Re-Machine Piston striking face where possible to avoid replacement
TS60P (FixMaster ) ™
$178
As listed top of page. • Replacement of Buffer and Piston Circlip • Re-Machine Piston striking face where possible to avoid replacement
TS750P (FrameMaster™)
As listed top of page. • Replacement of Buffer and Piston Circlip
• Re-Machine Piston striking face where possible to avoid replacement
TyMaster™
As listed top of page. • Re-Machine of Piston striking face where
$173
possible to avoid replacement
InsulFast™
As listed top of page. • Re-Machine of Piston striking face where
$265
Rocket ™
$374
$186
$242
$308
$308
$308 $374
possible to avoid replacement
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FIXED! FIXED! FAST! FAST! Diamond Tools & Accessories, Concrete Chasers & Angle Grinders Service details for all tool models that includes a 3 month Warranty Guarantee excluding wear and tear: *
• Inspection of tool for any visual damage or indication of fault • Testing of the tool prior to service to confirm and/or identify any faults • Complete strip down and inspection of all tool components • Machine power wash cleaning of all relevant parts • Re-lubricate and re-assemble to manufacturers specifications • Performance function test to ensure tool is working correctly • Final clean and despatch of tool. Tool Model 620827 (SDP101)
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Service
Quote
Price (excl. GST) $224
'If Over'
Service Details
(excl. GST)
As listed top of page. • Replacement of Seals, O-Rings, Circlips, Screws,
Vacuum Pump
• Electrical test to Australian Standards • Safety test tagging to AS3760:2003
RM200 (623004)
As listed top of page. • Re-machine Armature • Replacement of Seals,
$242
RM160
O-Rings, Circlips, Screws • Electrical test to Australian Standards
Diamond Drilling Motor
• Safety test tagging to AS3760:2003
RM350 (623003)
As listed top of page. • Re-machine Armature • Replacement of Seals,
$277
RM250
O-Rings, Circlips, Screws • Electrical test to Australian Standards
Diamond Drilling Motor
• Safety test tagging to AS3760:2003
AC1600 (620900)
As listed top of page. • Replacement of Seals, O-Rings, Circlips, Screws
$300
AC1630P
• Electrical test to Australian Standards
Vacuum Cleaner
• Safety test tagging to AS3760:2003
RW150E (D88E)
As listed top of page. • Re-machine Armature • Replacement of Carbon
$295
Concrete Chaser
Brushes • Replacement of Seals, O-Rings, Circlips, Screws• Electrical test
RW150ES
to Australian Standards • Safety test tagging to AS3760:2003
RG125C
As listed top of page. • Re-machine Armature • Replacement of Carbon
$150
RGP125AV, RGS125AV
Brushes, • Replacement of Seals, O-Rings, Circlips, Screws • Electrical test
to Australian Standards • Safety test tagging to AS3760:2003
RG230E
As listed top of page. • Re-machine Armature • Replacement of Carbon
$173
RGP180AV, RGP230AV
Brushes • Replacement of Seals, O-Rings, Circlips, Screws • Electrical test
Angle Grinders
to Australian Standards • Safety test tagging to AS3760:2003
SG125
As listed top of page. • Re-machine Armature • Replacement of Carbon
$288
Concrete Grinder
Brushes • Replacement of Seals, O-Rings, Circlips, Screws • Electrical test
SG125E
to Australian Standards, Safety test tagging to AS3760:2003
www.ramset.com.au
1300 780 063
$430
$452
$474
$474
$452
*Service Only (refer page 9) $276
$452
Tool Service Program Cordless Tools and Screwdrivers Service details for all tool models that includes a 3 month Warranty Guarantee excluding wear and tear: *
• Inspection of tool for any visual damage or indication of fault • Testing of the tool prior to service to confirm and/or identify any faults • Complete strip down and inspection of all tool components • Machine power wash cleaning of all relevant parts • Re-lubricate and re-assemble to manufacturers specifications • Performance function test to ensure tool is working correctly • Final clean and despatch of tool.
Tool Model DD514
Service
Quote
Price (excl. GST) $133
'If Over'
Service Details
(excl. GST)
As listed top of page. • Check and Test Battery
$254
• Replacement of Carbon Brushes • Replacement of Seals, O-Rings and Circlips
CIW280
$242
$474
CSD14/CSD12C
$163
$220
CSD4000
As listed top of page. • Check and Test Battery • Replacement of Seals, O-Rings and Circlips.
Batteries Tool Model
Service Price (excl. GST)
Service Details
DD524BP17,
Re-Train Battery • Full Charge and
DD524BP30,
Discharge Cycle x 3 to manufacturers
DD528BP17,
specifications
$111
Quote 'If Over' (excl. GST) *Service Only
DD528BP30, BP1415, BP1420, BP1424, PTUB17 *Service Only = If standard service package does not restore your tool to full working condition it is not advisable to undertake major repairs due to the relative replacement cost of a new tool. If such a situation arises we will contact you to discuss viable options.
www.ramset.com.au
1300 780 063
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FIXED! FIXED! FAST! FAST!
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www.ramset.com.au
1300 780 063
Tool Service Program 18V & 28V Cordless Lithium-Ion Range Tool Model CDD18V
Service
Quote
Price (excl. GST) $196
CHDD18V
'If Over'
Service Details
(excl. GST)
As listed on left page. Full service to manufacturers specification.
$320
• Electrical test to Australian Standards
CHDDR18, CHDDR28 CIW18V
$237
CIWR18
As listed on left page. Full service to manufacturers specification.
$374
• Electrical test to Australian Standards
CRH18V
$214
CRHR18, CRHR28
As listed on left page. Full service to manufacturers specification.
$363
• Electrical test to Australian Standards
CRS18V, CCS18V
$196
CRSR18, CCSR18
As listed on left page. Full service to manufacturers specification.
$320
• Electrical test to Australian Standards
CRSR28, CCSR28 CID18V
$237
CIDR18
As listed on left page. Full service to manufacturers specification.
$320
• Electrical test to Australian Standards
CAGR18
$237
As listed on left page. Full service to manufacturers specification.
$320
CAGR28 CRADIO
$214
As listed on left page. Full service to manufacturers specification. • Electrical test to Australian Standards
Batteries Tool Model CBATR18
Service Price (excl. GST) $93
CBATR28
Service Details
'If Over' (excl. GST)
Re-Train Battery • Full Charge and Discharge Cycle x 3 to manufacturers
specifications CBAT18V
Quote
*Service Only
$105
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1300 780 063
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FIXED! FIXED! FAST! FAST! Diamond Rigs and Pulsa™ Pole Tools Please note that delays may occur on service of the following due to quotes being required.
CDBR130 (624006) Diamond Rig
Quote Only (min. Service Charge $257 excludes GST)
CDBR350 (624008) Diamond Rig
Quote Only (min. Service Charge $257 excludes GST)
TRIX 160 Diamond Rig
Quote Only (min. Service Charge $257 excludes GST)
TRIX 350 Diamond Rig
Quote Only (min. Service Charge $257 excludes GST)
011120/011160 Pulsa Pole Tool
Quote Only (min. Service Charge $257 excludes GST)
SKY15 Pulsa Pole Tool
Quote Only (min. Service Charge $257 excludes GST)
Miscellaneous Service - $282 Special Service - $127
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1300 780 063
Tool Service Program How to get it FIXED! FAST! It’s a paperless one step process! Simply call the Ramset Customer Service Department on 1300 780 063 and they will help organise the most efficient way to get your tool to our National Service Centre. It is important to have a Purchase Order (PO) No. ready when you call to ensure no delays occur in servicing your tool. Once your tool is booked-in, you will be provided with a unique TOOL TRACK CODE to allow your tool to be easily tracked through our full service process. If at any stage you wish to check on the progress of your tool, simply contact our Customer Service Department on 1300 780 063 and quote your TOOL TRACK CODE. Please note it is vitally important your TOOL TRACK CODE is noted and attached to your tool prior to coming in for service to reduce risk of delays. For a complete list of terms and conditions please visit our web-site at www.ramset.com.au
Ramset™ National Service Centre (N.S.C.) The Ramset National Service Centre is housed in a modern, fully equipped, purpose built tool servicing facility located in Melbourne. We have a team of Service Technicians totalling of over 60 years combined experience and a complete knowledge of our products and service procedures. Our highly specialised staff are trained and skilled in servicing the full range of Ramset tools, using factory supplied training, and are regularly updated to ensure cost effective techniques are used in servicing and repairing your tool.
FIXED! FAST! Tool Service Program, call 1300 780 063
www.ramset.com.au
1300 780 063
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HEAD OFFICE SERVICE CENTRE 1 Ramset Drive Chirnside Park, Victoria 3116
STATE BRANCHES VICTORIA 5/71 Victoria Crescent, Abbotsford 3067 1 Ramset Drive Chirnside Park, Victoria 3116 SOUTH AUSTRALIA 115 Sir Donald Bradman Drive, Hilton 5033
NEW SOUTH WALES 71 Carnarvon Street, Silverwater 2128 563 Gardeners Road, Mascot 2020 3/8 Channel Road, Mayfield West 2034
QUEENSLAND 53 Doggett St, Newstead 4006 14 Hills Street, Garbutt, Townsville 4814
ACT 5/19 Tennant Street, Fyshwick 2609
WESTERN AUSTRALIA 525 Abernethy Road, Kewdale 6105
ITW Australia Pty. Ltd. ABN 63 004 235 063 trading as Ramset™. ™Trademarks of Cetram Pty. Ltd. used under licence by Ramset™ © Copyright 2014 RAM/TSP7/7/14
Sales, Orders and Enquiries Tel:
Fax: Email: Web:
1300 780 063 1300 780 064
enquiry@ramset.com.au www.ramset.com.au