Mapping stakeholders

We have worked on the basis of a survey of external and internal stakeholders and analysed which sustainability issues are most relevant to them. This analysis in turn has formed a basis for the selection of our focus areas. Stakeholders’ material issues are also linked to the more significant risks in our operations.

Stakeholders Important issues in 2021

Employees Safety and the work environment Environment and transport Ethics, values and pride in our brand Attractive employer

Customers Safety and the work environment Environment and transport Local community engagement Healthy relationships and business ethics

Owner Safety and the work environment Ethics and values Environment and transport Attractive employer Social responsibility Company development, non-compliance with company policies, regulations and laws

Suppliers/carriers Safety and the work environment Environment and transport Ethics and values

Municipalities, municipal companies and public authorities Safety and the work environment Environment and transport Attractive employer Social responsibility

Trade associations Safety and the work environment Environment and transport Attractive employer Responsible community stakeholder and driver of industry issues Type of dialogue/activity Ongoing dialogue in internal channels as well as staff meetings, our staff survey and local community engagement, as well as work on the Employee Value Proposition.

Ongoing dialogue within the scope of each assignment, communication via the web and social channels, as well as relationship-building activities and customer satisfaction surveys.

Ongoing dialogue on requirements relating to areas such as sustainability, supplier assessment and policies. Annual digital ESG reporting, as well as business reviews at Board meetings.

Supplier assessment, policies, ongoing dialogue, communication via the web and social channels, as well as relationship-building activities.

Ongoing monitoring of regulations and dialogue in connection with assignments, as well as participation in development projects with authorities.

Activities related to various industry initiatives and involving other trade associations.