RA Roberts What Makes Us Unique
RARoberts Supplies, Support, Solutions, Smiles
Est 1922
WHAT MAKES US UNIQUE. “WE LOVE WHAT WE DO WE THINK YOU WILL TOO”
“As a business we’re family, committed to a long term ethical and sustainable future. As a family, we’re growing. Our aspiration is to help you achieve yours.”
R.A.Roberts Ltd was established in 1922, originally supplying domestic and business furniture within the Sheffield area. With a commitment to providing a high quality and ethical service, in 90 years of trading, the company has throughout its history adapted to change with speed and agility and has diversified into a number of market sectors. We’re passionate about our service levels and the relationships we have with our customers. The company’s continued evolution is based on an ethos of building and maintaining friendly, honest and ethical partnerships with our customers to provide a best value and bespoke solution to their needs. Our company vision states: As a business we’re family, committed to a long term ethical and sustainable future. As a family, we’re growing. Our aspiration is to help you achieve yours. We aim to be continuously amongst the best performing providers in each sector in which we operate throughout the country. We gauge our performance against industry benchmark information to ensure that our performance and service targets are continuously monitored and achieved. The key to our exceptional service, attention to detail and accuracy is a reflection of the company’s levels of commitment to all members of our team. Our senior management team has over 100 years combined experience in our markets and this level of trade experience is reflected throughout the company. An integral part of our commitment to providing our customers with the highest levels of service, quality and value is reflected in the strong relationships we have with our supply chain partners. We are part of one of the largest national providers of business supplies and services in the UK with a group turnover in excess of £400 million. Within the product sectors in which we operate, our product knowledge and flexibility is second to none. If you need a special product or tailor made service, we can provide or source this for you.
WHY CHOOSE RA ROBERTS? “IT'S NOT WHAT WE DO..... IT'S THE WAY THAT WE DO IT � Procurement Our Business Managers will work with you to tailor a solution which minimises your procurement costs and streamlines procedures, saving time and taking cost out of your business, allowing you to concentrate on more productive areas. By analysing your ordering procedures, products and services usage, we can offer you valuable savings on an ongoing basis. Account Management We have comprehensive experience of providing best value account management and high service levels to many different sized organisations such as Sheffield City Council, BAA, DFS, Sports Direct, Speedo, Nottingham Forest, Pointer Pet Foods, Plusnet, Blundells, Meadowhall, Morphy Richards, Lincoln Electric (UK), J.F Finnegan, Howells Solicitors, Servo Plc, and many more. Our sales team includes sector managers to ensure that we are able to offer specialist advice to customers in all the sectors that we operate. In partnership with your Business Development Manager, we will appoint an account manager to assist and advise on all your requirements. The account manager will be fully briefed on the goals and operational requirements of your account and will help ensure that all cost saving and service levels targets are met.
Monitoring & Review To ensure that we are delivering the agreed savings and service levels, we would propose to hold regular and thorough account review meetings. At these meeting we will review the spend analysis on the account, our first time, on time delivery service, any back orders as well as gathering your feedback and your feelings on the service that you are receiving. We thrive on feedback; positive is great as it confirms what we are doing well, but any other feedback is equally as important as it enables us to focus on any areas where we may not have met your requirements. Rest assured, should this ever happen we will do everything in our power to correct this as swiftly as possible. Ordering We make ordering easy for you. Our team are available to take orders and enquiries from 8.30am to 5.30pm, Monday to Friday. We are always delighted to talk to customers and take orders over the telephone and our experienced team are proactive in offering advice on best value product selection when required. If you prefer to place order via a fax or email, these are passed to our order processing team who will always contact you if unsure of your requirements to ensure that the orders are always right first time. Our web ordering system is updated in real time so holds records of any quotation that you have requested as well as order pads tailored to your exact requirements for easy best value product selection. We can set up authority levels, restrict product access for individual users, and also give your accounts department password protected access to all you order history, invoices and statements in real time. You can even process payments through our online system. We can also tailor reports to suit your requirements and give you access to run these in real time through the web.
WHY CHOOSE RA ROBERTS? “IT'S NOT WHAT WE DO..... IT'S THE WAY THAT WE DO IT �
Invoicing Accurate and regular invoicing is critical to minimising the administrative and overall procurement costs associated each customer account. We closely monitor our invoicing accuracy levels to ensure that discrepancies are minimised. Over the last 20 months our invoice accuracy level is in excess of 99.8% Invoices can be produced by main account, branch, department, cost centre or order. These can be consolidated weekly, fortnightly, monthly or when instructed, to suit requirements. All invoices will clearly show the order number, delivery address, complete item and pricing information, Vat rate and amount. Distribution Our distribution service provides you with a complete range of reliable logistics and procurement services offering many benefits. We have 3 central distribution centres and 15 regional service centres covering the UK with a fleet of over 400 delivery vehicles driven by security cleared, CRB checked local employees. This means that we can provide our premium local service levels to customers throughout the country. With 52,000 product lines stocked in 20,000 pallet locations, each day we make over 30,000 picks with an accuracy rate of 99.88%. These statistics are not target figures, they are the figures that we achieve day by day, month on month. At R.A.Roberts, we fully appreciate that any mistakes cost time and money, so we work hard to ensure we get things right first time, every time. The high levels of service that we achieve are a reflection of the quality of our team, our commitment to accuracy and our commitment to providing a service that will exceed expectations.
Implementation Our experienced business development managers and account management team will ensure that the implementation and subsequent running of the account will be handled smoothly and efficiently. On notification of the account award, we will work with your personnel to design and agree an implementation strategy which fits best for your organisation and ensures a seamless and smooth transition.
Distribution locations Warehouse Distribution hubs
Spennymoor
Bury St Edmunds
East Grinstead
THE “VANTAGE” PROGRAMME. “WE COMMIT A SIGNIFICANT NUMBER OF MAN HOURS TO THOROUGHLY UNDERSTAND YOUR BUSINESS AND TO ENSURE A SUCCESSFUL OUTCOME”
The most important part of our business is listening to the needs of our customers. This allows us to fully understand your requirements and tailor a solution to minimise both the hard and soft costs of procurement and therefore maximise savings. The Vantage programme is designed to help you reduce operational costs thereby increasing your competitive edge and profitability. In order to carry out this process effectively we commit a significant number of man hours to thoroughly understand your business and to ensure a successful outcome, we ask that you will commit to provide the information needed for us to conduct the complete analysis. Eliminating hidden costs and maximising savings We specialise in reducing your procurement costs (the hidden cost involved in placing and processing orders) coupled with selecting and supplying the best value products for your organisation. In order to analyse your purchasing patterns, and volumes, we will carry out a business audit that will only take an hour of your time and won’t cause any disruption to your normal business routines. We will then review your procedures and practices to ensure that we deliver Reduced Expenditure • • • • • •
increased control
increased efficiency
°Streamlined procurement processes °Single monthly Invoice °Management Information °Consolidating supplier base °Technology based ordering tools °Desktop delivery
time savings
reduced administration
Within 10 days of completing the audit we will provide you with a comprehensive report detailing the benefits and savings that we have found including: Executive Summary which includes • • • • • • •
reduced procurement costs
°Enhanced control °Building cost awareness °Rationalising & Standardising °Lowering stock value holding °Reducing waste and shrinkage °Eliminating obsolescence
Reduced Administration • • • • • •
structured review timetable
°Survey analysis results °Benchmarking against best practice °Full management information °A tailored system for future control and budgeting °System objectives for future savings °Implementation path for seamless transition °Integrated supply partnership rebate to guarantee further savings
product cost savings
ACCREDITATIONS & ENVIRONMENT. “WE TAKE OUR ENVIRONMENTAL RESPONSIBILITIES VERY SERIOUSLY”
One source supplier
Recycling solutions We offer a comprehensive recycling service that includes collecting your empty laser and inkjet cartridges from your office and provide you with recycling bins to make recycling as simple as possible. We guarantee that your recycling is disposed of correctly and doesn't end up in landfill. We are also able to offer our unique Closed Loop Paper Service. Many suppliers offer to recycle your waste paper, we go one step further, turning your UK waste paper back into quality 100% recycled copier paper that you can use and recycle again. If your waste paper is confidential, we’ll ensure that it's shredded securely and provide a Certificate of Destruction to confirm your compliance under the Data Protection Act.
We supply a substantial range of products across a number of market sectors, allowing our customers to consolidate their orders. This in turn reduces the number of deliveries, packaging, invoices, paperwork, electricity and carbon emissions.
Environmentally friendly products Demonstrate corporate social responsibility by buying green products. We have carefully selected products for you to choose that have been manufactured to ethical and environmental best practice standards. We are continuously striving to increase our environmentally friendly range on a ongoing basis. Our Globe and Tick accredited products clearly show products with environmental benefits. Exceptional service Outstanding fulfilment rates of in excess of 99%, meaning that we get it right first time, on time. We don't need to send our vans out to you again, creating more emissions, more packaging and more paperwork.
Quality We are committed to achieving high levels of quality throughout every aspect of our business. To demonstrate this commitment, our quality management system is certified to UKAS approved ISO9001 standard. This commitment to quality is the cornerstone of our company. We continuously monitor our performance, from distribution, customer service levels, environmental commitments to proactive account management. We aim to ensure that our customers receive the very highest levels of service, advice and attentionto detail.
Deliveries You can help by consolidating your orders into a single delivery run and increasing your order value. By doing this you are significantly reducing the number of deliveries received, the packaging required, administration, carbon emissions and your environmental impact.
We take our environmental responsibilities very seriously, introducing a number of programmes internally to ensure that we are continuously monitoring, evaluating and improving our environmental efficiency. Reducing our carbon footprint As part of our Earth 1st initiative, we work closely with customers to minimise our and their environmental impact, through the use of sustainable ordering and delivery patterns. We have installed a solar pv system at our premises in Sheffield, capable of generating up to 10 kilowatts of electricity each year. Any unused electricity we produce is exported back to the grid for use by other businesses and households. Printed catalogues Our catalogues are printed on either recycled or FSC accredited paper and we are working with our customers to encourage online ordering to reduce the amounts of paper used. Online Ordering We encourage our customers to order online to save paper; it is an easy and simple way of ordering your supplies, as well as looking after the environment. ISO14001 Having first achieved UKAS accredited ISO14001 standard for our environmental management system in May 2009, we continue to demonstrate our commitment to continuous environmental improvement. Since 2008, our waste to landfill has reduced by over 84%, gas usage has reduced by over 8% and average co2 per company vehicle by over 20%. Since this time we have recycled over 15 tonnes of paper, cardboard and polythene and donated over £2000 to Sheffield Children’s Hospital as a result of our cartridge collection and recycling scheme.
ISO 9001
ISO 14001
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janitorial s ystems & consuma bles
office stationery ear workw orms & unif We offer a vast range of bespoke embroidered & screen printed wor kwear, uniforms & specialist work clothing for industries such as catering, healthcare & beauty, security, leisure & business.
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for rful tool e a powe ote your r a s t if g We supply ja om nal nitorial pro ising. Pr um Promotio industries & ducts for a g advert in nd maxim ur t a s t la s from cateri o g ll c n types of l lo a yo im r o in ng, manufa f hospitality, with m oducts cturing, indu leisure, hea ,000 pr lp company e 2 lth care, ed strial, h r We cover ev e n v a o ith ucation & a We c erything fro utomotive. exposure w mpaign. a m c . di g d sp w in o t o sa e r systems, w bles, dispen rk m the c ashroom sy sing & dosi next ma d out fro housekeepin stems & acc ng you stan g & laundry essories, chemicals, hy & eco produ gine product cts. We can s also offer a personalised dispensing unit service.
TESTIMONIALS “Don’t just take our word for it....”
After using the same company for our promotional gifts for a number of years it was a breath of fresh air to discover RA Roberts. The service from the outset has been nothing but professional and prompt with a clear demonstration of knowledge and value in their sector. Derwent Students
Since using RA Roberts, I have been delighted with the service. The range of products and the delivery service is excellent and they have far surpassed our expectations. Our account manager is very helpful and nothing is too much trouble and the Customer Services girls are friendly and knowledgable. I have nothing but good things to say about RA Roberts and will continue to use them for all our work wear and Personal Protection requirements. Henry Boot
I have worked with RA Roberts on a number of projects now and have always been really happy with their service. They often go beyond their call of duty, by searching for prices and offering suggestions to suit various budgets. well as offering storage of items and always being on of the phone makes RA Roberts the perfect promotional supplier
the best This, as the end material
Germains Seed Technology
Having used our previous stationery supplier for a number of years, it’s a refreshing change to work with RA Roberts, I only wish I’d known about them earlier. There online ordering system is easy to use and orders are always delivered promptly by the most friendly and helpful chap! And for all this, we are saving on average 40% from our former supplier. Waverley TBS
The level of customer service at RA Roberts is outstanding. Staff are knowledgeable, friendly and always willing to go that little bit further, whether in obtaining stock in a hurry for that large customer order you weren’t expecting or in helping and advising on a new product. From the directors to the office staff, sales advisors and drivers, I have yet to meet a member of their staff who isn’t committed to keeping their high levels of customer service, and ensuring that goods are received on time and at a competitive price. And that is the reason why we have been a customer of RA Roberts for over 16 years. GB Eye
We use RA Roberts for our corporate branded gifts and continue to find them very reliable whilst supplying high quality products for us to give to our corporate customers. We have developed a very good working relationship with the staff who provide us with a level of support, coupled with value for money, that we feel would be hard to replicate anywhere else. Nottingham Forest FC
Something you can always depend on when it comes to RA Roberts is their great customer service. In the time in which we have been dealing with RA Roberts as a supplier everything has always been delivered on time and in full. The quality of the products is also something we can always rely on, with their knowledgeable staff able to match up our requirements with the right product to fulfill the purpose. Our account manager is always happy to help, as are all the people I have dealt with at RA Roberts, no matter what the enquiry they go the extra mile to ensure we are satisfied and I would recommend them to any of our customers. Speedo
RA Roberts Unit 1 Shepcote Business Park Europa Drive Sheffield S9 1XT T: +44(0)114 256 7567 F: +44(0)114 256 7568 E: sales@raroberts.co.uk W: www.raroberts.co.uk
ISO 9001
ISO 14001
015
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