biztech
CUSTOMER RELATIONSHIP MANAGEMENT Maximizing the value of your Customer Relationships
Competency Brochure
CRM SERVICES
Delivering effective, secure, integrated CRM Solutions for Market Leaders Ray Business Technologies understands the importance of enabling competitiveness in today's business landscape. Providing outstanding customer service is more critical and doubly more challenging than ever. Companies that slack behind in meeting ever-soaring customer expectations face the risk of receding brand reputation, customer loss, and nose-diving revenues. We play a crucial role in ensuring this does not happen to you. Raybiztech's strong cutting-edge CRM strategy based solutions equip you with Customer Relationship Management services for rapid and precise CRM implementation. The tools and processes of CRM are specifically designed to provide businesses with the ability to collect, analyze, and share critical information across the enterprise. At Raybiztech, we provide our clients with right CRM architecture to fit their specific business needs. Our solutions will enable you to fully leverage your customer relationships by seamlessly integrating customer interactions into your business. Raybiztech's CRM services help you acquire new customers and retain existing customers by making your goal of total customer satisfaction a business reality. Whether you need assistance in business process assessment, software selection, implementation, or post-implementation support services, our CRM consulting team is ready to help you succeed. Our services cover the entire spectrum of CRM. What's more, our proven track record of successful implementations is testament to our reputation for delivering quality CRM solutions on time and within budget.
CRM Services & Packages Raybiztech' CRM solutions help you continually gather information about prospects and customers, leverage that information to develop customized campaigns, products and services, personalize service to customers, and support the marketing, sales, delivery and service processes with integrated services. You can call our experts in to help you plan, implement or manage a CRM technology investment across areas like lead generation, customer retention, campaign management and account management. Our strategic alliances with best-of-breed application package vendors like Siebel and Oracle give you the best in technology as well as execution. Our CRM team develops ROI toolkits, CRM implementation frameworks, reusable components and solutions that help deliver value to you through accelerated project execution, reduced design and development iterations, and prototyping methodologies that reduce your investment.
Our services span all major CRM packages: à
Siebel
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Oracle CRM
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PeopleSoft CRM
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Microsoft Dynamics™ CRM
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Vtiger CRM
Raybiztech Value Proposition Vertical Experience We have good experience in many verticals; let it be Banking, finance or manufacturing. This experience gives us an in-depth understanding of your business processes and customer relationship requirements. CRM competency We have the required expertise in CRM program management, call center consultancy, configuration planning, and customization, implementation and support of CRM solutions. Leading organizations have utilized our expertise and have a successful CRM solution in place today. Collaborative approach We are pro-active with the customer project team and work cohesively. This practice has ensured optimum productivity, minimizing delays and time loss. Quality driven Our Quality processes ensure that we deliver quality solutions. Our internal review process at each step of the implementation lifecycle ensures that we deliver as promised. In addition to our range of services, we also provide customers an end-to-end solution integrated with business intelligence systems, facilitating an integrated process from front to back office, thus enabling a powerful and reliable CRM tool.
Raybiztech CRM can assist you with: à
Business Process Assessment
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Strategy Definition and best practices
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Software Selection
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Requirements Definition
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Turnkey Implementation Services
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Data cleansing, Data migration, and integration services
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Post-implementation Services
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Upgrades and Enhancements
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Off-site/offshore Development Services
A Success Story Customer The Client was the Printing & Packaging division of one of the private sector company. Business Need The Client has a large base of direct customers who demanded prompt service and complaint redressal. The requirement was to automate the flow of complaints and their redressal Business Challenge With the current complaint redressal system being a manual one & increasing customer base, follow-up & tracking was becoming increasingly difficult and hence automation was needed. Solution Provided A workflow based solution for complaint tracking and resolution was proposed. Application Development: • Lotus Domino R 4.6 and Lotus Domino Server Business Benefits • Recording of the customer compliant. • Recording the resolution action against the complaint. • Corrective and preventative action taken against the complaint. • Timelines set for the complaint. • Closure of complaints with the reason and by authorised people.
CONTACT US
http://www.raybiztech.com
Asia
USA
UK
Ray Business Technologies Pvt Ltd 9th Floor, Quadrant -1C, Cyber Towers, Hi-tec city, Madhapur, Hyderabad- 500 081 Tel: +91 - 40 - 2311 8011 / 22 x: 201/202 Email - india@raybiztech.com
Ray Business Technologies 19720 Ventura Blvd Suite A Woodland Hills , CA 91364 Tel: +1 786 600 1743 Email - usa@raybiztech.com
Ray Business Technologies 5 Lisbon Way Coventry, CV3 2AQ Tel: +44 2476 443 871 Email - uk@raybiztech.com