Recruiters Yearbook 2013 by Thomson Reuters

The Recruitersâ&#x20AC;&#x2122; Yearbook

2013

Directory of industry products and services for recruitment professionals

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Inside... Managing Editor Lesley Horsburgh Tel +61 2 8587 7920 lesley.horsburgh@thomsonreuters.com Editor Imogen Tear Tel +61 2 8587 7258 imogen.tear@thomsonreuters.com Advertising Australia & New Zealand Helen Sykes Tel +61 2 8587 7462 helen.sykes@thomsonreuters.com Design Thomson Reuters (Professional) Australia Limited Websites Recruitment Extra website www.recruitmentextra.com.au Thomson Reuters www.thomsonreuters.com.au

Customer service and subscription inquiries Tel 1300 304 195 Fax 1300 304 196 Email LTA.Service@thomsonreuters.com Publisher Thomson Reuters (Professional) Australia Limited ABN 64 058 914 668 Head office 100 Harris Street Pyrmont NSW 2009 Tel +61 2 8587 7000 Fax +61 2 8587 7100 ÂŠ Thomson Reuters (Professional) Australia Limited 2012

All information in recruitment extra is copyright. Material is not to be used or reproduced without written permission. No responsibility is taken for unsolicited material. Articles reflect the opinion of the author and not necessarily that of the publisher.

A word from the editor

Forward thinking

An insight into 2013 from some of our industryâ&#x20AC;&#x2122;s leading experts

Directory 23 Index 44

From the editor

forward thinking

Lesley Horsburgh Managing Editor, recruitment extra

There’s always a sense of renewed enthusiasm at the start of a new year. Inevitably we chant intentions of being healthier, better organized, career moves and financial freedom. Yet often what transpires tells a very different story. Despite our best intentions, days roll into weeks, weeks roll into months and before we know it we’re half way through another year and hurtling to year end with gusto. 2013 promises to be another challenge and will no doubt test the metal of the recruitment industry once again. Here some of our industry leaders share their view on what’s to come and for those of you still with good intentions some insights into just how best to equip your business before the year runs away again!

THE RECRUITERS’ YEARBOOK 2013

Forward thinking

forward thinking

Nicholas Beames CEO and Founder of astutepayroll.com

Stefano Masiello Head of Marketing at CXC Global

Paul Masters Tax Partner, Deloitte

Bronwyn Murphy Owner/Principal Coach, BJ&M Consulting

Amit Somaiya CEO, Interactive Manpower Solutions Pty Ltd

Raj Sesha Director, SDP Solutions

Olesya Bobrik Account Manager, NFC Global

Lesley Horsburgh Manager - Media Division at Thomson Reuters

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Today’s technology enables recruitment firms to reach out in ways unimaginable only a few short years ago. It is always changing and 2013 will have a few surprises for us all.

Nicholas Beames, CEO and Founder of astutepayroll.com Nicholas Beames is the CEO and Founder of astutepayroll.com.

”

Nicholas is a veteran of the recruitment industry. With a career spanning 17 years Nicholas cut his teeth in the fast paced world of finance recruitment in London before returning to Australia to, at just 26 years of age, start his first recruitment business.

A decade later, in 2006, Nicholas founded astutepayroll.com, and with his business partner, Marcus Webb, has grown the company into the largest online Temp & Contractor management application provider in Australia. By 2011 more than 100,000 user logins processed more than 50 million hours of work through 1.5 million timesheets and $1.25 billion in wages and expenses using the astutepayroll.com application.

Nicholas has completed post graduate studies in Commerce, Accounting, and Business with Sydney University and is completing an MBA with Southern Cross University. He is a Fellow of the AHRI, a Fellow of the RCSA, and a Member of the AICD.

THE RECRUITERS’ YEARBOOK 2013

forward thinking

What will the top tech trends be in 2013? Here are the four trends that I think will be the most important for Recruiters’ in 2013:

Predictive analysis During 2013, Recruiters will start using data consolidation tools so data from multiple sources can be centralised. Once centralised you can analyse what is happening in your recruiting strategy and make better strategic decisions.

Social recruiting The value of social media in recruiting is immense. Not only does it provide a great way to engage with candidates on a platform where they feel comfortable but it also provides a wealth of new data points to evaluate candidates. During 2013, clever Recruiters will start incorporating social media contacts in their RMS and will start tracking social media job clicks alongside job board clicks.

Social networks will morph into talent networks Recruiters are increasingly looking for ways to capture, and engage with qualified candidates. Turning your ‘Social Network’ into a ‘Talent Network’ provides a tremendous way to build and cultivate these relationships, and we should see an evolution of this concept in 2013.

The entire recruitment process will move to the cloud using integrated applications Instead of spending money on aging systems and bloated software programs Recruiters are focussing more on cloud-based applications that serve and streamline their business processes better. Cloudbased applications are faster, more efficient, and cost less. A great example of this is my firm’s application, astutepayroll.com. The astutepayroll.com application automates online the entire process of a recruitment firms‘ on-hire labour business ‘from placement to payroll’. To get the placement data astutepayroll.com automatically ‘talks’ with a variety of RMS’s and at the other end of the process the astutepayroll.com invoicing, credit, and payroll management modules ‘talk‘ with accounting systems. This way Recruiters’ get the front-end RMS they want, the astutepayroll.com ‘middle-ware’ they need, and the back-end accounting system they want. In short, they get their cake and eat it too! How will you prepare yourself for and take advantage of these trends for the betterment of your business? 2013 is your year to get on board.

THE RECRUITERS’ YEARBOOK 2013

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With margins getting tighter and costs increasing, you as a business need to ensure the square meter usage in your office is earning the most money for you.

Stefano Masiello, Head of Marketing, CXC Global

”

Stefano Masiello is Head of Marketing at CXC Global. He has over 15 years’ experience in Australasia, the Middle East and Europe working primarily with leading ERP and payroll IT organisations. As a qualified Industrial Designer, Marketer and Project Manager, Stefano’s experience has seen him involved in projects ranging from developing online multi-currency solutions, GPS, medical, HR, payroll and superannuation to market turnaround and penetration campaigns for global clients, including PwC, Deloitte, Oracle, Microsoft, Great Plains, Galileo, Bankers Trust, Professional Advantage and British Aerospace.

THE RECRUITERS’ YEARBOOK 2013

forward thinking

2013 the year ahead As the world continues to evolve successful organisations have started to realise that a technology solution, while in the short term saves money … long term the relationship suffers. As an example organisations ditching their robotic telephone systems for a friendly receptionist. Over the last three years I have progressively seen many organisations, including recruitment agencies, realise that a lack of focus has left them exposed and that being all to everyone, or stretching yourself too thin, will ultimately cause problems. The market is moving and if the USA and UK are any indicators of what is to come (and let’s face it, it has already started here) a focused specialised approach is required. My 99 year old grandmother in London has always told me nothing is ever new and by keeping things simple you will go far. If anything the GFC taught us all a very valuable lesson … keep it simple and focus. I am seeing this with clients on both sides of the fence, realising you can’t have a finger in every pie. Companies are getting smarter in their requirements (and demands) and progressive recruiters are realising through strategic change and leveraging off partners, they can position themselves better for their future. 2013 is CXC Global’s 21st birthday and boy have there been some changes over the years. Essentially as an outsourced service provider it has always been CXC’s goal to add value to both the contractor and the recruiter by removing as many challenges and tasks as possible, so they can do their work better. And with margins getting tighter and wages increasing, you as a business need to ensure the square meter usage in your office is earning the most money for you. Contrary to what many may think Contractor Management Organisations like CXC exist to help organisations increase profitability by taking away mundane tasks and keeping up to speed on all the legislative hurdles that are thrown down upon industry on a regular basis. Looking forward to 2013, I see smart organisations outsourcing more and realising that by alignment and focus they can accelerate their growth.

THE RECRUITERS’ YEARBOOK 2013

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Interestingly, current trading multiples for companies have provided owners with the opportunity to tax effectively restructure their businesses.

Paul Masters, Tax Partner, Deloitte

”

Paul Masters specialises in p roviding taxation advice to recruitment companies, particularly in the areas of M&A, restructuring and tax planning. He is the tax adviser to four ASX listed recruitment companies and numerous private recruitment companies.

THE RECRUITERS’ YEARBOOK 2013

forward thinking

New directions The 2012 year has been another challenging year for the industry. Overall, it has not been too dissimilar to 2011. In both years, it has been difficult to forecast results month to month let alone annually. The inconsistent demand for both permanent and temporary placements has added pressures to cash flow and has stifled growth at most agencies as there is limited confidence to employ more staff. Unfortunately, consumer sentiment, housing approvals, retail sales, lower mining investment and business confidence are sitting at lows. However, at the time of writing this article (January 2013) we are starting to see some glimpses of some confidence returning. In particular, with economic conditions moderately better in the United States, the Australian share market has recently seen a flutter of rallies. Hopefully, this lifts sentiment and it flows to more demand for recruitment services. When I review the work I performed for the industry over the past year, I have seen an increase in the successful sale of agencies. However, it should be noted for every successful sale there was one or two that did not find a buyer. As most agencies are valued using EBITDA multiples (ie maintainable earnings approach), it is worthwhile discussing multiples for successful transactions occurring during the 2012 calendar year. One useful source is the Independent Experts Report produced by Lonergan Edwards in July 2012 for the Talent2 privatisation/acquisition by Allegis. This report valued the Talent2 recruitment business at a multiple between 5.0 and 5.5. Other successful acquisitions during the year were made by Chandler Macleod, Humanis and Healthcare Locums plc. There were also a number of successful acquisitions by private companies. Generally, private companies were acquired with a multiple range of between 2.5 to 4.5 during the 2012 calendar year. I predict a similar range for the 2013 calendar year. Interestingly, current trading multiples for companies have provided owners with the opportunity to tax effectively restructure their businesses. This includes changing ownership from individuals to family trusts. I want to avoid using the clichĂŠ that I am cautiously optimistic but that is how I am feeling for the 2013 year ahead.

THE RECRUITERSâ&#x20AC;&#x2122; YEARBOOK 2013

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2013 promises to bring further challenges to the recruitment industry by way of more competition and the need to provide more services with less resources. The industry is nothing if not resilient and innovative.

Bronwyn Murphy, Owner/Principal Coach, BJ & M Consulting

”

Bronwyn is the owner and principal coach/trainer of BJ&M Consulting Services. The business provides its client with tools to improve the recruitment skills of Recruitment Consultants and Managers, HR professionals and Executives responsible for hiring decisions. Bronwyn is also passionate about helping companies retain staff through better hiring decisions and ongoing people management.

Bronwyn’s clients include a range of firms within the professional services, IT, recruitment and international markets. A former recruitment consultant and head hunter, Bronwyn has a wealth of experience recruiting across all levels along with a sound track record in managing successful relationships. She has considerable experience delivering short courses and workshops in a class environment along with a successful history of coaching businesses at a more in-depth level. To date her recruitment and training career spans over 17 years.

THE RECRUITERS’ YEARBOOK 2013

forward thinking

What is your value proposition? When I joined the recruitment industry (last century) the industry’s biggest selling point was the candidate database. Now with easier access to candidate information via internet searches, profiles, social media and companies own talent banks, the selling point once relied upon is so diluted that it is almost defunct. I see clients’ eyes glaze over when consultants start talking about the “database” and then the client sees the job advertised anyway. Agency recruitment adds value beyond the database and includes skills in selection methodologies and the ability to consult with clients and take a strategic approach to talent acquisition. Recruiters need to find and then define the value they bring to clients, candidates and the recruitment process. In understanding their value, agencies can stop being “so last century” and provide services that capitalise on their experience and knowledge and thereby be relevant now and into the future.

THE RECRUITERS’ YEARBOOK 2013

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Offshore Recruitment Services is now a strategic conversation and more agencies are planning to include Offshore Recruitment Services as a part of their recruitment process in 2013.

Amit Somaiya, CEO, Interactive Manpower Solutions Pty Ltd

”

Amit Somaiya is the founder and CEO of Interactive Manpower Solutions Pty Ltd. For six years the company has been successfully delivering outsourced solutions to large recruitment brands in Australia, New Zealand, UK and USA markets. Amit founded IMS as a start up venture with Empresaria Group Plc; a UK based listed staffing company and has successfully grown his business to a team size of over 150 consultants.

THE RECRUITERS’ YEARBOOK 2013

forward thinking

Offshore Recruitment Services continue to strengthen The Australian recruitment industry is changing rapidly and one of the trends that Australian recruitment agencies are moving towards is Offshore Recruitment Services. During my most recent visit to Australia and my continuing conversations with recruitment agencies in Australia, I observed that Offshore Recruitment Services is now a strategic conversation and more agencies are planning to include Offshore Recruitment Services as a part of their recruitment process in 2013. As an Offshore Recruitment Services company, IMS is in the business of providing agencies with recruitment services on demand, meaning our well-trained and highly productive recruiters serve as an extension of an agencyâ&#x20AC;&#x2122;s recruitment team. Additionally, our flexible service offerings allow agencies to quickly respond to fluctuations in client demand, confidently taking on significant new opportunities without adding staff, or accommodate changes in internal staffing levels caused by employee vacancies. We can also absorb those recruitment functions that are necessary but not critical, such as compliance requirements, database regeneration, and job postings or resume formatting. IMS is positioned to help optimize your workforce, reduce operational costs and risks, and allow your recruiters to focus on their core skills and expertise. We have partnered with leading recruitment industry advisors, HHMC Australia Pty Ltd. HHMC is our Onshore Advisor for Australia and New Zealand, providing on the ground strategic offshoring advice to agencies and smoothing the transition to a successful partnership with IMS. 2012 was a very positive year with IMS having our first clients in the New Zealand market, increasing our team working for recruitment agencies in the US and at the same time making our service delivery more robust with rigorous training initiatives and quality initiatives like the Net Promoter Score. Also, being a subsidiary of the global recruitment company Empresaria Group, IMS is accountable to a higher standard in both finance and human resource policies. We look forward to strengthening our base in Australia in 2013 and supporting recruitment agencies build cost effective recruitment processes.

THE RECRUITERSâ&#x20AC;&#x2122; YEARBOOK 2013

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Every new year brings some element of uncertainty… But let us adapt and embrace new opportunities.

Raj Sesha, Director, SDP Solutions

”

Raj Sesha is an Australian Certified Practising Accountant (CPA) who specialises in providing effective contingent workforce solutions to recruitment agencies, independent contractors and corporates across Australia, New Zealand and branch offices of foreign companies operating in Australia. With over 15 years of expertise across the banking and accounting industries, he manages strategic business development, client relationships and strategic cloud initiatives. Raj leads a dedicated qualified team of CPAs who provide a professional service to the clients in areas of contractor management, payroll and salary packaging services.

THE RECRUITERS’ YEARBOOK 2013

forward thinking

Moving forward strategic thinking The recruitment sector has survived one of the toughest years on record, and with entering into a New Year there is still a level of uncertainty as to whether market conditions will improve. With uncertain market activity, there are increasing trends of the contingent workforce and in many industries they are being used in greater capacity, as the benefits become more widely recognised. With some industry observers forecasting that Australia will post steady economic growth in 2013; the market is seen as being stable and over the past two years employment rose by half a million. This forecast suggests scope for the employment market, with the generation of jobs and increased opportunities for the recruitment industry to grow. As we look over the past year there is no denying it wasnâ&#x20AC;&#x2122;t a stroll in the park; in fact it has been a rocky road, well this is how many new contacts within the industry described it to me. The main concerns were increased competition within the Australian market and declining margins. However, from past experience, especially when entering into the marketplace back in 2004 myself, it is imperative that companies do not try to sweep these issues under the carpet, but to stand up and embrace them. For example increased competition fosters innovation, productivity and growth and it is the main driving force behind any market. Struggles in declining margins should be an incentive to initiate change; for example whether to outsource certain business operations to reduce costs or look to improve cash flow management. With growth expected with the contingent workforce across Australia, recruitment agencies need to prepare for this development by participating in stronger, effective and efficient contractor management. We have supported many recruitment agencies in streamlining this process and provided efficiency in business services and back office services, meaning they have more time and resources to focus on main recruiting activities. So, as we welcome in a New Year, there is no doubt there will be levels of uncertainty for our businesses, but let it not hinder our growth. It is important to engage in change and not show ignorance to adopting new and innovative business strategies; this will ensure we are not left behind the competition.

THE RECRUITERSâ&#x20AC;&#x2122; YEARBOOK 2013

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If you’re a boutique or mid-sized agency, you should continue to seek efficient ways to manage your contractor payroll and cash flow requirements, while keeping your costs low.

Olesya Bobrik, Account Manager, NFC Global

”

As a qualified Accountant, Olesya advises agencies and employers of contractor workforces on various aspects of the payroll services offered by NFC Global. Olesya has been instrumental in ensuring the high quality of services and client satisfaction. Olesya holds Master’s Degree in Commerce specialising in Professional Accounting with Griffith University in Queensland and is also proficient in Russian and French.

THE RECRUITERS’ YEARBOOK 2013

forward thinking

Improving profitability of contracting business As we step into the new year with increased optimism, reflected by the major market indices, I take this opportunity to look at how the contingent workforce industry has continued to change over the last year and the discuss the outlook for the new year. We entered 2012 with a sense of cautious optimism due to the debt crisis engulfing parts of Europe and USA. Also, new changes to LAFHA were finally introduced late last year that made it less attractive for foreign workers to move to Australia to pursue short-term contract employment opportunities. While these changes are aimed to prevent abuse of the system and create a level playing field for both local and foreign contractors, early trends indicate a noticeable decline among those contractors willing to pursue inter-state contract opportunities. This, in the short run, could result in certain geographic areas finding it hard to attract a skilled workforce. I believe this trend is likely to be temporary while the industry adapts to the changed conditions. Undeniably, the agencies are under increased pressure to operate under lower margins and in a competitive industry. The silver lining is the higher growth confidence as reflected by the resurgent stock market and commodity prices. The resources sector is expected to fuel the growth of the contractor workforce and the effect is expected to spill over to other related industry sectors. If youâ&#x20AC;&#x2122;re a boutique or mid-sized agency, you should continue to seek efficient ways to manage your contractor payroll and cash flow requirements while keeping your costs low. As Australian companies continue to expand globally, the demand to engage contractors in exotic but challenging jurisdictions such as Africa and Middle East is increasing but is within the reach of those organisations that partner with the right global payroll service provider. The emergence of cloud-based computing has resulted in lower cost of delivery of services which in many ways offsets the lower margins. Organisations such as NFC Global rely on a combination of such technology and manpower to offer the low cost services without compromising on integrity and quality. With a range of products including cloud-based Payroll Software (CentralPayâ&#x201E;˘), Payroll Financing, Accounts Receivable Management services and exposure to various international jurisdictions, NFC Global assists hundreds of Australian agencies to operate profitably in this competitive environment. I welcome your questions, opinion and feedback. olesya@nfcglobal.com.au

THE RECRUITERSâ&#x20AC;&#x2122; YEARBOOK 2013

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The market appears to be at more of a temporary pause than in freefall and it would be wise for many to take this breathing space as an opportunity to plan for the future.

Lesley Horsburgh, Manager – Media Division at Thomson Reuters

”

With a background in marketing, feature writing, PR and recruitment, Lesley launched recruitment extra in 1998. In 2003 she bought out partner Mary Dowrick and rebranded the title, which was then acquired by Thomson Reuters in 2007. Since that time Lesley has continued to manage the development of the publication and launched the Annual Recruitment Excellence Awards in 2008.

THE RECRUITERS’ YEARBOOK 2013

forward thinking

Time to breathe 2013 looks set to be another challenging year for the industry with the global outlook remaining downbeat and surveys pointing to employers having less hiring confidence at the start of 2013 than they did at the start of 2012. There is a distinct sense of caution across the market; however, on a more positive note, that element of caution is nothing like the despondency we witnessed during the GFC. The market appears to be at more of a temporary pause than in freefall and it would be wise for many to take this breathing space as an opportunity to plan for the future. Recognising that now is the time to reinvent your business, to rethink and reformulate a new approach for 2013 and beyond is crucial for those who want to grow and prosper in these slow and cautious times. There is no doubt that the recruitment cycle will continue but there is doubt that clients are going to be willing to pay for a service unless it can efficiently and cost-effectively provide a full solution to their recruitment needs. Recruitment is no longer simply about placing people in jobs, it is about offering a suite of services. It’s about embracing new technologies, incorporating new services such as outsourcing, onsite procurement, payroll services and training; it’s about providing a full solution for clients. The traditional business of recruiting is phasing out and now is the time to recoup some of this loss by reinventing your offering to a market that is increasingly looking to reduce costs in all areas. 2013 is the Chinese Year of the Snake, a year said to be associated with unpredictable events. Although 2013 may bring some big challenges it could also bring about some of the best opportunities seen in a long time. Like all years, this year will have its difficulties but, according to Chinese wisdom, if you’re prepared to plan strategically and work hard this year you will discover an energy that could pay off for years to come.

THE RECRUITERS’ YEARBOOK 2013

directory

Advertising Agencies 24 Assessment 26 Financial Services 28 HR & Payroll 30 Industry Benchmarking 34 Learning & Development 35 Management Consultants 37 Media & PR Agencies 38 Migration Services 39 Recruitment Process 40 Outsourcing Software 42

Advertising Agencies

directory

Reagent Reagent is the communications partner for many boutique and larger recruitment firms across the country excelling in their respective niche. We can help you develop innovative sourcing strategies for your clients to give you a competitive edge in your market, and guide you through the marketing process for growing your business. Weâ&#x20AC;&#x2122;re a smaller privately-owned agency, with a high service ethic and a focus on creative solutions to difficult challenges. We manage all forms of online and more traditional advertising, print production and web development. If you want to reach the best talent for your clients, contact Mike Beeley at mike@reagent.com.au or call him on 0410 883 707. Reagent Tel: 0410 883 707 Email: mike@reagent.com.au

Blaze Advertising Tel: 02 90208700 Wesite: www.blazeadvertising.com.au Unimail Pty Ltd Tel: 1300 134 121 Wesite: www.unimail.com.au Adcorp Tel: 02 8524 8500 Wesite: www.adcorp.com.au Psylutions Tel: 03 8687 9070 Wesite: www.psylutions.com.au

THE RECRUITERSâ&#x20AC;&#x2122; YEARBOOK 2013

Sourcing in a Market

that never sleeps

WE LISTEN GUIDE PROVIDE FACILITATE EMPOWER YOU SUCCEED Contractors should be an efficient profit centre not diverting you from your core business. At CXC Global we specialise in contractor management. Everything from pay to administration and compliance ... giving you greater visibility and peace of mind, while reducing

costs and freeing you up to increase your placements and revenue. ... and with global operations and 21 years’ experience partnering with the recruitment industry, who better to speak with about growing your business further. Speak to one of our consultants today.”

www.cxcglobal.com.au 1300 724 082 (Aust) www.cxcglobal.co.nz 9358 4133 (NZ) Australia & New Zealand · Europe · Africa · North America · Asia · Middle East

WHite version here below

Assessment

directory

Hogan Assessments / Peter Berry Consultancy Peter Berry Consultancy (PBC) represents Hogan Assessment Systems (HAS) in Australia. HAS is an international test publisher that delivers personality and cognitive ability assessment solutions based on 25 years of research. These assessments help organisations to select the best people and develop high performing leaders. Psychological employment testing is one of the most valid and cost-effective strategies for identifying the most suitable job candidates. By using Hogan for your candidate selection process, you can identify the work style behaviours most critical for successful performance in a particular job within an organisation. The primary goal of any employee selection assessment process should be to predict job performance. Research shows that organisations that leverage the Hogan products have reduced employee turnover, increased productivity, and improved customer service. Peter Berry Consultancy Level 5, 221 Miller St North Sydney NSW 2060 Tel: +61 2 8918 0888 Fax: +61 2 9929 5582 Email: info@peterberry.com.au Website: www.peterberry.com.au

Katie Roberts Career Consulting Tel: 1300 644 890 Website: www.katieroberts.com.au The Institute of Psychometric Coaching Psychometric Test Preparation Tel: 02 8231 6554/03 8618 6863 Website: www.p sychometricInstitute.com.au The Rogers Group Tel: 1300 764 377 Website: www.rogersgroup.com.au Davidson Trahaire Corpsych - Davcorp Tel: 1300 360 364 Website: www.davcorp.com.au

THE RECRUITERSâ&#x20AC;&#x2122; YEARBOOK 2013

directory

Assessment

SkillCheck Pacific Pty Ltd Since 2001, SkillCheck Pacific Pty Ltd has provided candidate and employee skill testing via the internet to major international and local companies. Product categories include: • Microsoft Office, Lotus, WordPerfect, etc. • Accounting Skills • Call Centre Skills • Retail Sales Skills • Clerical Skills • Food Services Skills • Legal Skills • Light Industrial Skills • Medical Skills • Psychological Assessments Skill testing may take different forms, depending upon the test(s) being undertaken: • Performance-based full product simulation • Computer Adaptive Testing • Interactive Audio-based testing

• Knowledge-based testing • Skill-based testing • Psychological Assessments

Licensing and pricing vary depending upon type of tests/ assessments required and customer business structure and needs. SkillCheck Pacific Pty Ltd John Lescohier PO Box 970 Banora Point, NSW 2486 Australia Office: (04) 0201-4237 Mobile: (04) 0201-4237 E-mail: sales@skillcheck.com.au Website: www.skillcheck.com.au

Onetest Tel: 1300 137 937 Website: www.onetest.com.au WorkPro Tel: 1300 975 776 Website: www.workpro.com.au

THE RECRUITERS’ YEARBOOK 2013

Financial Services

directory

Ayers Management Ayers Management isn’t your typical payroll and contractor management business. In fact it’s not your typical business. We’re a team of enthusiasts who work hand in hand with Recruitment Agencies, and Contractors to provide the professional administrative services they need to maintain efficient, compliant operations. Over the years, the owner of the business has built a team of people who are as passionate about the business as him. Together, we’ve purpose built sophisticated systems using our many years of collective experience. We’ve been established in Australia since 1998 and more recently we’ve added our New Zealand solution to our offering. Today we’re one of the country’s most trusted, innovative business brands within our sector. Which is why you’ll find our solutions second to none when it comes to: Contractor Management Outsourced Payroll Solutions Online Timesheet / Expenses solution Credit Finance Solutions Work, Health & Safety Solutions Novated Car Leasing Financial Services Ayers Management Pty Ltd & Ayers Management New Zealand Pty Ltd Street address: Suite 30 Jones Bay Wharf, 26 – 32 Pirrama Road, Pyrmont, NSW 2009 Website address: www.ayers.com.au Phone number: 02 9923 9900 Fax number: 1300 767 395

THE RECRUITERS’ YEARBOOK 2013

Financial Services

directory

Bendigo and Adelaide Bank Bendigo and Adelaide Bank’s Debtor Finance enables recruitment and labour hire businesses nationally to access cash otherwise tied up in unpaid sales invoices. Through our specialist Debtor Finance division Oxford Funding, Bendigo and Adelaide Bank buys your invoices, making available up to 80% of the total invoice value within 24 hours. When your debtor pays, you receive the remaining 20%, less a small fee. Meet seasonal demands and staff payroll obligations without requiring property security. To find out how our Debtor Finance can be tailored to meet your cash flow needs, call us on 1800 850 509 or visit www.oxfordfunding.com.au/recruitment.html. Bendigo and Adelaide Bank Chris Charleson Head of Business Finance Sales Level 3, 120 Harbour Esplanade Docklands VIC 3008 Tel: 1800 850 509 Email: info@oxfordfunding.com.au Website: www.oxfordfunding.com.au/ recruitment.html

Deloitte Deloitte is one of Australia’s leading professional services firms. It provides audit, tax, consulting, and financial advisory services through approximately 6,000 people across the country. Deloitte has an industry group that focuses on recruitment. The group is made up of partners and staff from audit & advisory; taxation services; corporate finance; management consultancy; security & privacy services; and the workplace responsibility group. The group is one of the reasons why more leading recruitment organisations choose Deloitte to provide taxation and audit services than any other accounting firm in Australia. Deloitte Touche Tohmatsu Grosvenor Place, 225 George Street Sydney NSW 2000 Website: www.deloitte.com.au Tel: +61 2 9322 7851 Fax: +61 2 9255 8382

THE RECRUITERS’ YEARBOOK 2013

HR & Payroll

directory

astutepayroll.com Connecting the recruitment process from placement to payroll. astutepayroll.com is an easy to use online web app that eliminates administration and ensures your Temp & Contractor business is risk free to run smoothly and profitably. Automate all aspects of the management of your Temps & Contractors – including compliance, induction, TFN submissions, online timesheets, expenses, award interpretation, invoicing and payroll. Purpose built for the recruitment industry, our unique workflow tools improve your cash flow, probity, reliability, and seamlessly integrate the front and back end of your business. Choose one or more of the modules that you need to manage an effort free workforce, accurate payroll, or select our Managed Payroll Solutions service and we will handle everything for you. astutepayroll.com Tel: 1300 794 070 Fax: 1300 794 071 Email: info@astutepayroll.com Website: www.astutepayroll.com

Work, Health & Safety Solutions Novated Car Leasing Financial Services Ayers Management Pty Ltd & Ayers Management New Zealand Pty Ltd Street address: Suite 30 Jones Bay Wharf, 26 – 32 Pirrama Road, Pyrmont, NSW 2009 Website address: www.ayers.com.au Phone number: 02 9923 9900 Fax number: 1300 767 395

THE RECRUITERS’ YEARBOOK 2013

HR & Payroll

directory

CXC Global CXC Global™, a leading supplier of contingent workforce solutions, every day helps thousands of organisations (and individual contractors) decrease costs and increase profits by providing innovative contractor management, compliance, risk mitigation, salary packaging, payroll and remuneration solutions. Founded in 1992 CXC Global™ has offices on five continents, in over 20 countries, and has led the development of new technologies and initiatives enabling both corporations and individual consultants to adapt in today’s high performance work environment. CXC Global™. The global leader in innovative Contractor Remuneration & Contingent Workforce Solutions. Visit www.cxcglobal.com for more information. CXC Global PO Box 7217, Warringah Mall, Brookvale NSW 2100 Sales: 1300 724 082 H/O: 1300 724 081 Email: info@cxcglobal.com.au Website: www.cxcglobal.com.au

NFC Global – Contractor Payroll & Cash flow Solutions NFC Global is one of Australia’s fastest growing contractor payroll services provider that offers a range of services beneficial to agencies and employers of contractor work force. Through its own cloud-based software, CentralPay™, NFC Global provides bespoke payroll solutions that include Online Timesheeting and Approval System, Automated invoice/payslip generation, leave & expense management, reports etc and backed by our efficient back-office team that provides a costeffective way to manage your contractor workforce. Find out how NFC Global’s revolutionary Payroll Financing has improved the cash flow of hundreds of organizations and helping them to meet the demands of contractor payroll. This low cost solution has created a loyal base of customers who have experienced significant savings in borrowings and reduced overheads as a result of outsourcing their payroll functions. For boutique and mid-size agencies, NFC Global offers Accounts Receivable Management whereby the back-office tasks that include client invoicing, follow-up, reconciliation and reporting, all handled by a team of experienced professionals. For more information, please visit www.nfcglobal.com.au or call 1300 857 753. NFC Global 13/200 Queen St Melbourne 3000 P: 1300 857 753

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HR & Payroll

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SDP Solutions SDP Solutions is a highly professional service provider of innovative contingent workforce management solutions. Founded in 2004, the company has built its reputation on trust, integrity and transparency. We form strong partnerships with our clients and tailor each service specifically to their needs, ensuring to reduce costs, maximise profits and provide maximum value to each and every client. We deliver results for professional contractors, recruitment agencies and contracting companies by providing effective contractor management, risk mitigation, compliance, payroll, remuneration and salary packaging solutions. SDP have also designed an innovative online system called TemPay; a platform that enables recruiters to streamline and improve their contractor management process in-house. For more information on TemPay please visit: www.tempay.com.au SDP Solutions Pty Ltd Level 8, 70 Pitt Street Sydney, NSW 2000 Tel: 1300 409 070 Fax: 028 257 3399 Email: info@sdpsolutions.com.au Website: www.sdpsolutions.com.au TemPay: www.tempay.com.au

Big Data From job posting to general ledger. Integrate your back office with your recruitment operation across one horizontal platform and realise your business potential with Big Data. Sophisticated recruitment management system - Big Data’s online RMS and job-poster is a powerful end-to-end solution that makes candidate database management a breeze. Streamline administration - Simplify time capture and scheduling through online, mobile friendly functionality. Accurate, timely payroll - Payroll services, no matter how complex, are managed accurately and seamlessly saving you time and money. Cash flow positive - Calculate commissions, mark-ups, margins or cost of sale effortlessly and generate reports covering debtors, margins, forecasts and actuals, all in real-time. Know your business inside out - Take control and realise your business’s potential through powerful, tailored, management reporting with unlimited drill-down options. Big Data Sydney, NSW 2000 Tel: + 61 2 8005 3420 Email: info@big-data.net.au Website: www.big-data.net.au

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Outsourced Contingent Workforce Management Solutions Our reputation is built on trust, integrity and transparency

Tailored for Recruiters

Online Portal

Low Fees

Temporary Workforce Management Client invoicing and payroll factoring Active candidate on-boarding and care Back office and Business services for recruiters Online portal, timesheets and margin reporting Simplifying your contractor and temp management 1300 409 070 www.sdpsolutions.com.au info@sdpsolutions.com.au

Want to manage your contractors and temps in-house? Look no further, TemPay is an innovative online system designed specifically for recruiters to streamline and improve the process.

Features and Benefits: Contracts & Onboarding

Payroll â&#x20AC;&#x201C; Online or Managed

Online Timesheets

Reporting & Alerts

Invoicing & Billing

Managed Services & Factoring

www.tempay.com.au 1300 409 070 THE RECRUITERSâ&#x20AC;&#x2122; YEARBOOK 2013

industry Advertising benchmarking Agencies

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RIB Report Serious about improving your company and achieving that leading position in the market? Then you really do need to know how you compare…. The Recruitment Industry Benchmark Report enables professional recruitment companies to benchmark their performance against their peers. Using key, industry specific business measurements, it is designed specifically to meet the requirements of the recruitment business. RIB membership provides your recruitment consultancy with true market leading comparisons — vital in the modern business environment — far ahead of anything that internal or informal measurement can provide. Other benefits include: •

Adds a valuable external perspective to your management team

•

Identifies operating strengths or weakness in eight categories

•

Highlights areas for cost reduction or process improvement

•

Performance Trends are tracked consistently in two time frames

•

COMPARES your result to THE RIB Avg (<100 other recruitment firms)

For more information contact deb@ribreport.com.au. RIB Report PO Box 8803 High Street Armadale, Vic 3143 Australia Tel: +61 3 9005 7007 Website: www.ribreport.com.au

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learning & development

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BJ & M Consulting Optimise your staff and processes contact BJ & M Consulting today. Whether you are an agency recruitment consultant, an in-house HR department or a line manager tasked with recruiting new staff, our training gives you the skills, knowledge and support to achieve faster and more successful recruitment outcomes. Our Consulting Services include process design and reengineering, performance coaching and consulting to implement recruitment best practice. We will give you a better understanding of how well your business is working as well as how engaged your staff are and how to maximize their potential. We are also experienced in writing and advising on tender responses, the design and implementation of major account management strategies. Our clients include recruitment agencies, small business and corporate organisations across a wide range of industries. We offer full training and coaching of recruitment company staff at all levels from new recruits to management. With almost 20 years of experience working in Recruitment and HR, our aim is to increase the skills and professionalism of all recruiters and recruitment and retention processes. BJ & M Consulting Bronwyn Murphy Website: www.bjmconsulting.com.au Tel: 0431 480 034

learning & Advertising Agencies development

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Ross Clennett Ross Clennett has been providing professional development services to the Australian and New Zealand industry since 2003. Regardless of your professional development budget, Ross Clennett has something to enhance the skills and motivation of recruitment owners, managers and consultants. Services include: • Subscription to Ross’s free topical weekly newsletter, InSight, which includes a copy of Ross’s popular ebook Succeed Quickly or Fail Slowly: A High Performance Framework for Recruiters • Online shop with webinars and ebooks available for purchase • Monthly webinars • Eight week online Rookie recruiter Training Program, via webinar • Six week online Leadership Coaching for High Performance program • annual company membership for 24/7/365 access to all website resources • ½ day and full day recruitment skills and leadership workshops • conference keynote • personal coaching programs

Ross Clennett Tel: 03 5977 1577 Mob: 0423 557 701 Email: ross@rossclennett.com Website: www.rossclennett.com

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directory

management consultants

THE RECRUITERSâ&#x20AC;&#x2122; YEARBOOK 2013

media & PR Advertising AGENCIES Agencies

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recruitment extra recruitment extra is the only independent print publication for the recruitment industry in Australia. Established in 1998 and published by Thomson Reuters since 2007, recruitment extra has become the flagship publication for recruitment professionals in the region. The monthly magazine looks at connecting industry through a range of commentary, commissioned articles, expert panels and industry news and data. With a readership of business owners and operators, corporate recruitment teams and frontline recruitment professionals, across Australia and New Zealand, the title was perfectly placed to launch the Recruitment Excellence Awards in 2008. The awards focus on quality businesses and performance across recruitment and have grown exponentially since inception.

recruitment extra Advertising: Helen Sykes Tel: 02 8587 7462 Email: helen.sykes@thomsonreuters.com Editorial: Imogen Tear Level 5, 100 Harris Street Pyrmont NSW 2009 Tel: 02 8587 7258 Email: imogen.tear@thomsonreuters.com Website: www.recruitmentextra.com.au

THE RECRUITERSâ&#x20AC;&#x2122; YEARBOOK 2013

migration services

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Lester Associates With over 12 years of industry experience Lester Associates is an integrated migration practice, contract management and payroll solutions company. Our goal is to provide compliant and cost effective migration, recruitment administration, sponsorship facilitation and fiscal/payroll management solutions. These solutions are offered on an international basis, to both corporate and freelance independent contractors. The cornerstone of the group’s success is our adherence to best practice coupled with a drive for continued self-improvement. With offices in Sydney and London we can assist you with all your contractor needs. Whether you are looking to outsource your company payroll, take care of all your contractor needs or look after any migration issues – The Experts in Migration and Contract Management have the answer! Lester Associates Level 4/61 Lavender Street Milsons Point, Sydney NSW 2061 Australia Tel: +61 2 9956 8228 Fax: +61 2 9956 8499 Email: info@lester.com.au Website: www.lester.com.au

THE RECRUITERS’ YEARBOOK 2013

recruitment

Advertising process outsourcing Agencies

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IMS IMS is an internationally renowned ‘Staffing Ideas’ company that functions as a one-point source for organising talent and delivering intelligent staffing solutions, tailored to suit the unique needs of each organisation in a dynamic environment. Headquartered in India with offices in the United Kingdom, Australia, Africa, the Middle East and the United States, we have the expertise and experience to cater to the human resource needs of companies across the world. IMS services match world-class quality and our well-structured processes help us provide customised solutions. In Australia IMS has a growing reputation for providing offshore RPO solutions that assist agencies provide innovative services to their clients and improve internal value. Interactive Manpower Solutions Pvt Ltd Level 3, 280 George Street, Sydney NSW 2000, Australia Tel: +61 2 9925 2246 Email: contactanz@imspeople.com Website: www.imspeople.com.au

BSI People pty ltd Tel: 292164000 Website: www.bsipeople.com Chandler Macleod Tel: 02 9269 8666 Website: www.chandlermacleod.com EDT Global Tel: 02 8267 6500 Website: www.edtglobal.com

THE RECRUITERS’ YEARBOOK 2013

directory

software

FastTrack Whether it’s Permanent, Temporary, Contract, Labour Hire or Executive Search, we have successfully partnered with 650+ consultancies to help our clients drive a profitable business. Measurable efficiency and productivity gains Rich in functionality, configurable, scalable, and integrated, FastTrack’s solution has built-in bestpractice business processes, delivering measurable productivity and efficiency gains. Reliability, stability and knowledge Partnering with FastTrack means you benefit from the experience and expertise of the people behind a proven, trusted system. As recruitment software specialists, we understand your operational needs while supporting your business objectives. We understand the end-to-end solution model From front-office, to back-office, FastTrack is the complete end-to-end solution. Whether choosing all, or one of our solutions, be confident we understand your whole-of-business needs. FastTrack Pty Ltd Level 14, 499 St Kilda Road Melbourne VIC 3004 Tel: 1800 063 555 Fax: +61 3 9225 9601 Email: enquiries@fasttrack.com.au Website: www.fasttrack.com.au

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Join us to celebrate and recognise the achievements of those in our industry at the sixth Recruitment Excellence Awards in 2013. Our annual gala dinner provides a spectacular night of entertainment, great food and networking whilst honouring the best of the best in our business. Donâ&#x20AC;&#x2122;t miss out!

Nominations opening soon. For further information regarding nominations or sponsorship opportunities please contact Helen Sykes Ph: 02 8587 7462 E: helen.sykes@thomsonreuters.com

directory

INDEX Adcorp...............................................................................................................................................................24 astutepayroll.com ......................................................................................................................... 6, 7, 30, OBC Ayers Management.................................................................................................................................... 28, 30 Bendigo and Adelaide Bank – Oxford Funding..............................................................................................29 Big Data.......................................................................................................................................................32, 42 BJ & M Consulting.................................................................................................................................. 12, 13, 35 Blaze Advertising..............................................................................................................................................24 BSI People........................................................................................................................................................ 40 Chandler McLeod............................................................................................................................................. 40 CXC Global.................................................................................................................................... 8, 9, 25, 31, 39 Davidson Trahaire Corpsych – Davcorp...........................................................................................................26 Deloitte ............................................................................................................................................ 10, 11, 29, 45 EDT Global ...................................................................................................................................................... 40 FastTrack...........................................................................................................................................................42 HHMC............................................................................................................................................... 14, 15, 40, 41 Hogan Assessments / Peter Berry Consultancy.................................................................................26, 35, 37 IMS, Interactive Manpower Solutions....................................................................................... 14, 15, 25, 40, 41 Katie Roberts Career Consulting......................................................................................................................26 Lester Associates ..............................................................................................................................................39 NFC Global.......................................................................................................................................IFC, 18, 19, 31 Onetest.............................................................................................................................................................. 27 Psylutions..........................................................................................................................................................24 Reagent.............................................................................................................................................................24 recruitment extra..............................................................................................................................................38 Rib Report.........................................................................................................................................................34 Ross Clennett ...................................................................................................................................................36 SDP Solutions ..................................................................................................................................16, 17, 32, 33 SkillCheck Pacific.............................................................................................................................................. 27 The Institute of Psychometric Coaching .........................................................................................................26 The Rogers Group.............................................................................................................................................26 Unimail..............................................................................................................................................................24 WorkPro............................................................................................................................................................. 27

THE RECRUITERS’ YEARBOOK 2013

Smart Recruiters are automating their compliance, timesheets, expenses, invoicing & payroll online. They know that this saves them time and money. Time and money we’re sure they’ve got better uses for.

AUTOMATE YOUR WORKFORCE MANAGEMENT. ONLINE ANYTIME.