theme 4 Key performance indicators

Measure 2023

KPI achieved by end 2023, unless otherwise stated

New learner numbers (defined as someone who has not purchased a qualification within the last 5 years)

Qualification progression (defined as total members/nonmembers who completed an insurance or personal finance qualification at Diploma level and above)

+5% increase in learners taking qualifications from 2022 level

2024-27

KPI achieved by end 2027, unless otherwise stated

A new KPI will be set to reflect learners taking qualifications and CPD from 2023

110% of 2-year average

A new KPI will be set to reflect the new qualifications framework